Rated 5 out of 5 by tracy67 Best Pet Friendly Hotel EVER
I have been to several "pet friendly" hotels with my Golden Retriever and Siamese cat over the past few years. This hotel is by far has the nicest accommodations, the friendliest staff, and the easiest of pet policies...no deposits, no extra fees. You couldn't ask for more...oh, and I did I mention the location is right off I-40, so convenient! I will be staying here from now on!! Thank you soooo much Sheraton Music City Hotel! You ROCK!
December 28, 2012
Rated 4 out of 5 by Anonymous70 Wonderful Staff
I recently stayed here for a business conference and was pleasantly surprised at how attentive staff was to my requests. Specifically - Troy, who seemed to be in charge of the catering/food - was awesome! Helped me with little things and remembered my name :) The person that checked me in also was very kind and helped me stay in a room as far from my other co-workers as possible (we work together/that's enough:).
November 26, 2014
Rated 5 out of 5 by ritzy Nice Location for Conference
Recently stayed at the Music City Sheraton for an Education Conference. The venue is perfect- everything is close. Food served at the conference and in room service was excellent.
November 23, 2014
Rated 1 out of 5 by SAMOJones Pet friendly hotel???? I don't think so
On the 2nd day of our stay, I received a call that my dog was disturbing other guests. We had just gotten back to the hotel after an afternoon out. I told her that I thought this was a pet friendly hotel and she stated pets couldn't be left alone. How does that help when you go on vacation in the warmer months and can't take pets to restaurants etc. She then said that she saw I failed to sign a pet waiver. How can I fail to sign something that I don't even know exists. I can't do their job for them. Needless to say, I ended up getting a pet sitter for the next day. You can hear every sound made, so I wouldn't recommend bringing your pet to this "Pet friendly" hotel.
April 21, 2014
Rated 3 out of 5 by HamiltonJoe Not what we expected.
Very disappointed in room location, were told we got a room with a view and balcony. Spent extra money for this and received a room overlooking roof top with lots of air cond. units. Were unable to sit outside way to noisy. Ask to move rooms within minutes of arriving and told we would get a phone call they would try. Still waiting on phone call. So much for my spending extra money on a room that I did not need for a balcony with a view.
October 20, 2014
Rated 5 out of 5 by JamieL Great Stay!
My boyfriend and I took a trip to Nashville this past fall and truly enjoyed our stay at the hotel. They have coordinated a shuttle service to and from the downtown area for a very low price. The rooms are very large and comfortable and the staff is great to interact with. We will be going back to this hotel again and soon!
November 19, 2014
Rated 5 out of 5 by Greene22 I would return to this hotel
During a very busy check-in, a male employee invited me to his computer station, pulled up my name and then said he had to leave and that another employee would be right with me. I never saw him or his replacement return to the counter. I asked the man in the area to my right if he could help. He was MOST attentive and VERY apologetic. It was a strange situation. I was embarrassed to be standing there waiting ... with no one checking on my reason for being there so long.
November 14, 2014
Rated 1 out of 5 by abhspg smelly and old hotel
It was very smelly hotel, everything you order in food item its smelly, all room are smelly and there are plenty of mosquitoes in hotel waiting for you.
October 22, 2014
Rated 5 out of 5 by Louise61 This hotel exceeded our expectations!
We began an 8 day road trip to Georgia and onto Florida by reserving two rooms at the Music City Sheraton in Nashville for our first night away. We were so impressed we decided to return to stay again on our very last night.
First of all the beautiful entrance, the layout, the open airiness of the lobby made us feel like royalty. The rooms were beautiful & spacious with lovely views of the courtyard and pool & comfy beds. As SPG gold members we were treated with incredible favor and made to feel very very welcome. The staff was top notch as was our stay.
November 9, 2011
Rated 1 out of 5 by SAK63 FIRST IMPRESSIONS COUNT AND IT DOESN'T GET WORSE THAN HERE
I called this morning while en route on my travels and verified that I would have a King bed available (which was requested but not confirmed in the reservation). The very nice young woman I spoke to told me how much they valued my business and they managed to find an upgraded king room for me. I just checked in to the hotel and was told I was upgraded to a double room. Needless to say I was furious but was really left with no choice after a 20+ hour journey. I walked into the room and the air conditioning was set at 62 degrees (and it's 39 degrees outside). Would have thought it would have the heat on instead. There were dirty towels on the floor and one bed wasn't made. I also am not sure what's upgraded about this room as I have been in numerous properties at lower "classified" ratings that are nicer! The lounge apparently is also closed on weekends (would have been nice to have known that prior) however it's only an over-sized guest room with slim pickings (and unattended).
I woke up this morning seeing bugs (4) climbing the wall! I called the "guest services" line and was kept on hold for 3 minutes and I told them and they said that they would take care of it.
I was further aggravated to see that there were club rooms here and I asked two guests that I saw walk out of them that they were lucky to have them. They said that when they checked in that was a all that there was. I inquired each of their SPG status and they were clueless as to what I was speaking of (when I explained they said that they were not members).
Clearly, poor planning on the hotel's part or they certainly don't value the status of SPG members -- be forewarned!!!!
March 1, 2013
Rated 4 out of 5 by DCTravelHound Standard Sheraton - Very Comfortable
visiting some friends in Nashville and i chose this hotel because it was close to where they lived. the hotel was a standard sheraton - very comfortable hotel. i slept well. the rooms were clean and updated. the only downside is the hotel is quite large - i seemed to walk forever to get to my room. the hotel was sold out but didn't seem crowded. a good, solid choice for lodging near the Nashville airport.
November 13, 2014
Rated 5 out of 5 by Fancy16 Front Desk Staff
The front desk staff were AWESOME! So professional, attention to detail, friendly, helpful and so polite.
November 14, 2014
Rated 1 out of 5 by 19Debbie This was the most awful stay ever
Recommendation #1- if doing an overhaul or renovation in your hotel post signs asking guests to pardon your appearance. for this they will be more tolerable
Recommendation #2- Do not place a guest in a hotel room that is at the very end of the hall that you are renovating. They may trip and get hurt falling over the laundry carts full of old carpet or furniture left throughout the hallway. Or their fall could be broken by one of the many mattresses you have lining the hallway.
Recommendation #3- Never try to compensate the guest by insulting their intelligence or their wallet by offering two drink tickets. It won't fare well with the guest and they will not return to your hotel.
recommendation #4- When One Direction is in town for a concert make sure your contractor has cleared the hallways of his materials so guests won"t see his mess. Or better yet, sacrifice the rooms and close them off to the public.
August 21, 2014
Rated 5 out of 5 by RevBlack Excellent Staff
My team picked this hotel for a business pitch at a local company. We spent two days in meeting rooms preparing for the pitch. The staff bent over backwards to accommodate every need we had, even the needs that should have been way outside of the scope of their responsibility. If we needed something, they found a way to make it happen. I cannot express my gratitude enough for these people. It was a very hard trip, and they made me look very good. And then to top it all off, the food was amazing and it was one of the best nights sleep I have ever had on the road. Can't wait to return for pleasure!
July 29, 2014
Rated 1 out of 5 by StephDubs7 Bad staff, not clean, and did not care about the customer
When we arrived there had already been a billing error - which was not explained to me. By the time I checked out my credit card had been charged 3 times for over $1000!! When I called the front desk staff to explain the situation no one was able to answer my questions and not willing to satisfy the customer - more like they wanted to make sure that they were right and I was wrong. The hotel bedding was dirty, we never received new sheets the entire stay (4 days), I tested it by leaving a sticker on the duvet and the sheets, and our bathroom was not cleaned the whole time. Thankfully I brought Clorox bleach wipes and cleaned our bathroom. There was a light bulb out in our bathroom when we checked in and the housecleaning staff didn't do anything to make sure it was changed - my sister ended up taking a bulb out of the table lamp to put it in the bathroom after standing on the sink and nearly hurting herself. We had a horrible experience and would not stay at this hotel again.
September 27, 2012
Rated 5 out of 5 by pamela19 Question about curtains
I was confused the room had only sheer curtains as the main curtains and the darken curtain were only on the side. So we felt we lacked privacy as we could see clearly across the hotel to the other side. Can you explain. You couldn't change your clothes in the room without exposure
April 22, 2012
Rated 1 out of 5 by don100 missed oppourtunities
Staff was rude. Could not give directions to properity.
Asked for bill to be delivered under the door, never got it.
When told of my SPG status , no offers of anything.
Charge for internet is outdated.
This is the second review, the first was never posted.
November 30, 2012
Rated 5 out of 5 by NoMoney Great Southern Comfort Hotel
I have visited this hotel over 20 times in the past 5 years and have never had a bad experience. The staff always make my stay very pleasant. The room size is larger than normal so there's pleanty of room to stretch :-).
April 10, 2012
Rated 4 out of 5 by Findog56 Great Facility
Good location, excellent property and affordable comfort. I would come back again!
November 10, 2014
Rated 2 out of 5 by Jim12 This is a tired hotel.
The cooling system is poor. During my stay my room was never comfortable.
The service at the pub was very slow.
Pet friendly, but there was a barking dog in my area that the staff did nothing about.
July 28, 2012
Rated 1 out of 5 by unpleasedguest Don't stay during an event
I would not recommend this hotel based on our experience. There was an event during our stay (TSU Football Reunion) and we could not sleep due to the noise level. We were on the second floor and could hear people outside yelling past 2am. I was upset that we as guests could not sleep due to people that were not even guests were loud and inconsiderate. We could barely walk through the lobby during our stay because of this event; it was super crowded.
There was traffic to enter the hotel due to the event (they asked if you were staying at the hotel and your room number), and we could not even find decent parking. Not cool when you are paying to stay, while everybody else is there for an event.
Also, the hotel wanted to charge $8 for holding a package for me. I have never encounter that in any hotel. Luckily, they waived the fee. They said they would deliver the package to my room, and an hour later they delivered it (I assumed they forgot since so much time had passed).
Housekeeping woke us up really early, so make sure you put your Do Not Disturb sign, because they will knock early.
Overall, I would not recommend this hotel mainly because they seem to have events all the time (by the time the TSU event was over, there was another one happening) and I do not want to stay somewhere crowded and loud.
September 30, 2014
Rated 1 out of 5 Front Desk
Front Desk couldn't have been less helpful. I was part of a conference, but learned when I got on site (within the first 5 minutes) that I did not get the conference rate, while all of my Team did. You did some review and found that my reservation came after the conference registration closed. While at that point, it would have been easy to give me the better rate, you didn't. Fine, So l then I asked for the AAA rate, but I was told that I had to make that in advance. Then, as I was on hold twice for more than 15 rings, I learned about your "guarantee" that if I find a lower rate on line, you would honor that, and provide extra points. So I found a lower rate (by about $70.00 a night). The front desk told me that I had to also make that before check-in, which would have been difficult since you were publicizing it on your in-hotel phone messaging. Front desk told me that I could check out, pay the penalty ($50.00) and check in with the new rate. Out of frustration, I told them I wanted to do that. They told me that they needed to speak to a manager and there was none there. I decided that proving my point was not worth coming back to see a manager as I was busy at my conferece. So, you received an extra $100.00 from me. Good for you. While I no longer am at a high status with Starwood, there will be no more stays if I can at all avoid it.
November 12, 2012
Rated 5 out of 5 by Vincos Number 2 but they Definitely Try Harder
OVERALL IMPRESSION: Depending on the purpose of your visit to Nashville, the location of this property - out in the middle of nowhere and vaguely near the airport - could be somewhat of a handicap…but precisely for this reason they provide an absolutely excellent accommodation experience…far superior to their downtown counterparts. The property itself is very beautiful with a large lobby with an impressive Italianate fountain and a beautiful arcaded central courtyard which added to the Mediterranean feel.
SPG PLATINUM RECOGNITION: Excellent. Advance upgrade to a suite. All special requests satisfied prior to arrival. Lovely in-room amenity and personalized Welcome. As it was Sunday and the lounge was closed, we were offered a Complimentary Happy Hour Appetizer in the Veranda…large enough to be a light dinner!
THE ROOM: Like a large “loft-style” room more than what I understand to be a suite but with spacious living area, wet bar and great bath as well as a large balcony. Furniture-style is that kind a “Shaker/Motel” stuff that I personally don’t like but certainly not unpleasant.
LOCATION: This place must be for events and conventions because it is not conveniently-located to much but if you have a car and don’t want the hustle-bustle of downtown, the sylvan surroundings could be a bonus. And the Hermitage of Andrew Jackson and Graceland are just 15 minutes away.
EXCEEDED EXPECTATIONS: Very high level of customer care. One of the reception staff offered to come out to our car to unfreeze the locks (not necessary but most appreciated) and another was willing to loan us the ice-scraper from her own car.
DID NOT MEET EXPECTATIONS: N/A.
ONE THING TO KNOW: Prices usually run significantly lower than other SPG alternatives in Nashville - and parking is free - so location disadvantage should also be weighed against these factors.
January 21, 2014
Rated 5 out of 5 by TheJudge Dogs welcome = happy stay
Before I stayed at the Sheraton Music City, I stayed at the one in downtown Nashville and was not impressed. At Music City, they exceeded my expectations and the friendly and courteous staff welcomed myself and my Great Dane(called ahead for permission from the manager because of the size) with a complimentary room upgrade when I got there and dog treats for the big guy. Of course there were the looks and comments from other guests about the size of my "horse" but it was just friendly banter and while my Great Dane was well behaved, the fact this hotel was so accommodating, it made the last leg of a two week work trip so much more enjoyable. Thank you Sheraton Music City, I will most certainly be back!
September 5, 2012
Rated 2 out of 5 by Lamer more accomodations at cheaper hotels
Check in was at 3pm i wasn't allowed to check in until 5pm. I was told there were refrigerators in the rooms when I made the reservation. I arrived and was told only the suites had refrigerators. The "club" upgrade wasn't worth the price. The upgrade allowed you access to a "club room" that had complimentary food. The food was terrible. Because of the layout of the hotel any room that faced the pool had an echoing effect to anyone who was in the pool or on their balcony's that would keep you up all night. The rooms had very little soundproofing. I could hear my neighbors conversations. I've stayed in hotels half the price that provided refrigerators in the rooms, a full complimentary breakfast and quiet rooms.
May 30, 2012
Rated 5 out of 5 by nickx Great Base for Nashville Break
Not ever having gone to Nashville I decided to try this hotel because not too far from downtown. What a Great Choice it was. There was a shuttle for $10 per person that ran all day, Parking downtown can be Very Expensive. Staff and Hotel was all we could hope for.
November 3, 2014
Rated 2 out of 5 by KPN1 Be careful if you are using points at this hotel
When you use SPG points at this facility make sure you check your bill. What they do is add a charge (plus tax to your bill). It has happened several times to me. It used to be $25 dollars. This time it was $41. Once I was able to resolve with a phone call and the amount was credited to my card. The other time I got the run around over the phone by several people, until I finally went to the hotel and had it rectified. Either way it is a total waste of your time. We will see how they handle this time. BTW, this has never happened to me at any other SPG property.
May 14, 2014
Rated 3 out of 5 by CindyR14 Nice hotel
Hotel was nice but could use some updates. Noticed the bathroom did not appear to have been cleaned well before we checked in. The food was excellent and the front desk staff were wonderful.
November 3, 2014
Rated 5 out of 5 by Glf7 Very pet friendly
Was great having a nice place to stay with our two Dachshunds. Room service food was excellent - far exceeded our expectations.
December 24, 2012
Rated 3 out of 5 by AngieAlpharetta Not worth the money
Very disappointed, this hotel is not worth the higher price tag. It's a bit of an older hotel and needs some updating. You have to pay extra for internet. They put us in a handicap accessible room with no refrigerator. The ice machine was way far away and the ice bucket was ridiculously small.
I booked online, but later found out there was a discounted group rate for the event I was attending. We called to see if they could give us the discounted rate and they would not. We are even signed up for their "preferred" program... oh well.
May 7, 2014