Rated 2 out of 5 by KP123 Disappointing Weekend
I booked a stay at this Hotel through a Living Social escapes deal May 18th for the weekend of May 25th. What was on offer was either a deluxe King room or a two bed double room, we chose the King. There was no mention of changing the reservation to anything less in the fine print details. We were put in a small queen room next to the vending and ice machines and when we asked why we did not have the "deluxe King room" we paid for, we were informed the hotel had overbooked and what we got was all they had. Our "deal" included free wifi, but in siging into the internet there was a notification of a charge for 24 hour internet access, when we called the hotel to ask we were told the connection page says there is a charge, but they won't charge us...then why does it even say they will? It also included a free buffet breakfast, which upon arrival to the restaraunt, it was chaos. Tables were not being cleared, food was running out and the line to get any food was about a 15 minute wait with a shortage of things from napkins to condiments. The hotel might have overbooked, but they should have at least brought on enough staff to handle the convenience of having so many guests. Plus they could have contacted us to let us know they did not have the room we reserved available and allowed us to select a less overbooked weekend. It is my contention that the guests who had the Living Social discount were shuffled off to the least desirable rooms in order to give a full pay guest the room we had booked. The problem with that is if they had put that in the fine print...we could be downgraded if they can sell our room to someone for more money, we would not have booked with them at all. If you make a "deal"...honor it.
May 28, 2013
Rated 4 out of 5 by bsafe dissapointed in recent stay for frequent guest
I stay at this Sheraton LBJ hotel about twice a month. Typically I LOVE this hotel but didn't have the best experience this time around due to the elevator issues which resulted in long waits and the fact that I didn't have very hot water in the a.m. due to a water main bursting, resulting in water having to be turned off in the evening.
However, staff member Rachel was extrememely helpful and made it right for me by compensating me with starwood points as a result of these inconveniences. Therefore, I am going to chalk this up as a one time issue vs. a reoccuring happening. I look forward to my next visit a couple of weeks from now.
July 12, 2014
Rated 5 out of 5 by BIKERBUD ONE OF THE BEST HOTELS IN DFW
I have seen this hotel evolve and thrive. I have been using this hotel for years and have seen it transform into a very nice and comfortable modern property. This location is optimal for : Galleria shopping; dining in the restaurant row on Beltline; easy access to downtown via toll way; and I have even stayed here to use the airport. The demeanor of the staff just makes you feel that you belong there. I encourage everyone to give this hotel a shot. 635 freeway is almost finished but even at the peak of its construction, I had no trouble staying here. There's several surface roads one can take to get around.
May 14, 2014
Rated 4 out of 5 by GreenwichR Very good stay
I have been to Dallas many times and this hotel was as good or better than the others I stayed at in the area. There were a couple of events going on which gave the hotel a very lively feel. The food from the restaurant was much better than expected. Also, their shuttle service to local restaurants and shopping was run very often and well.
July 25, 2014
Rated 5 out of 5 by SalesGuru Above and Beyone
I travel over 200 nights a year. SPG has always been my favorite because I use to get upgraded at least 50% of the time. Yes, I am or at least was spoiled. The last few years it seems like this rarely happens with Starwood anymore but I still like their hotels over the other chains.
My recent stay at this Sheraton was my first and while the hotel itself was fine - sure the bathrooms are small but still quite acceptable - the staff here might just be the most impressive group I've ever dealt with. I can't imagine the crap these people deal with every day. But the staff here went out of their way to make my stay extremely memorable with an extra special thank you to Sandy for helping me out of a jam. I've never experience this level of service and genuine hospitality - and I emphasize genuine - at any price point, let alone at the value the Sheraton Dallas Hotel by the Galleria delivers.
This is the first review I've ever written, on any site. But I felt compelled to express my sincere appreciation and recognition of exceptional service. Those in the hospitality sector probably don't hear it often enough but congratulations on a job well done!
June 17, 2013
Rated 4 out of 5 by Shay211 Great place to stay
I really enjoyed my stay at the Sheraton. The rooms and especially beds were so comfortable. The only areas for improvement are my housekeeper did an awful job of cleaning the room. He or she only made the bed and changed out the towles. They did no other cleaning and didn't even bother to take out the trash in my room. Other than that the staff and facilities were great and the location is also close to many restaurants and shopping.
July 21, 2014
Rated 1 out of 5 by oneFrequentTraveler HORRIBLE HOTEL - AVOID
Do not be deceived with the "newly renovated" claim. The rooms are still the same and the rudeness of the staff is still extremely obvious. Especially if you are unlucky to check-in in the morning. The evening shift leaves and the rude morning staff gets in and they are awful. Yes, they renovated the lobby and it's nice but it doesn't change how awful everything else is. AVOID!! There are other better hotels in the area.
July 12, 2012
Rated 4 out of 5 by Suni43 Refreshing
Very comfortable hotel, good location, friendly staff members always ready to help,nice clean rooms, quiet club room very good for working, fresh breakfast, good coffee..., I will definitely recommend this hotel.
July 21, 2014
Rated 4 out of 5 by Mark1026 Grest except for one thing
I travel on weekends occasionally. When I do, I need to launder clothes. I was surprised to find that there were no laundry facilities on site. I ended up purchasing additional things rather than launder. A disappointment.
July 21, 2014
Rated 5 out of 5 by GeorgiaJ Exceptional Staff
The hotel's location to the Galleria is just across the road - great - 2 minute walk.
The best thing about this hotel is the staff.
They are so friendly and accommodating - they will go the extra mile to help you with anything. I wish all the hotels I stayed at had staff like this. They truely are wonderful!!
April 3, 2013
Rated 5 out of 5 by Jillian7 Great Hotel Staff
This hotel was very friendly and comfortable. The gentleman that greeted you at breakfast was absolutely wonderful. The location of the hotel is great; however, they are currently doing construction on the 635 which is inconvenient. Once that is completed, everything should be fine.
July 14, 2014
Rated 5 out of 5 by Connie713 Great stay...great staff
I had the pleasure of staying at the Sheraton Dallas Hotel by the Galleria in November, 2013 while in Dallas for business. I'm not a fan of chain hotels but this one was a most pleasant surprise. Thoroughly enjoyed my stay, largely because of the highly professional and friendly staff....everyone from the van drivers, to the front desk staff, from the lunch server to the restaurant managers. The appearance and cleanliness were top-notch and pleasant. I was trying to think of something to mention that would need improvement but I came up empty. I'd like to single out a few individual staffers who impressed me very much: Shunte (front desk agent), Ben (valet/van desk), and everyone in The Front Yard Restaurant (Pete Hernandez, Stephen Williams, Fernando, Valerie and Maribel). I usually make it a practice to avoid restaurants in hotels, but I'm glad I changed my mind this time. I would definitely choose to stay there again if in Dallas, and highly recommend it to anyone else. It always comes down to the staff!
Kansas City, MO
November 25, 2013
Rated 5 out of 5 by Viking100 Excellent Staff
We enjoyed our stay very much. Friendly staff, comfortable rooms... free parking, free internett and a complimentary crib for our toddler.. super service
July 14, 2014
Rated 3 out of 5 by RogerD408 Nice Stay, but...
Booked a point stay here early April, was told the only rooms available were double bed club level and 5500 points. Got to the property and asked about a king and there was one available but it wasn't club level. Asked for the 1500 extra points to be refunded and told that would be done. However, the 1500 points never got posted. Attempted to contact property using their email link posted on their web page and no response. Contacted SPG and they adjusted my account within minutes! Never any response from the property.
Went up to the lounge for breakfast and no one was there. No sign or anything. Called the front desk and was told breakfast was in the restaurant downstairs along with all the soccer teams staying there. :(
April 24, 2012
Rated 3 out of 5 by MaryS55 This hotel food was good
The Hotel was experiencing problems with the elevators and was not fixed in timely manner, we were on the 8th floor so the wait was long, also room cleaning was not done timely had to wait 2hrs in lobby because of communication between staff. I have stayed their twice before because of the location close to family...don't know if I will try it again.
July 11, 2014
Rated 5 out of 5 by Chenbing Incredible stay
My girlfriend and I were on a weekend getaway road trip from Houston to Dallas. We stayed the first night at this Sheraton and the other at Renaissance, so there would be a direct comparison between the two.
Sheraton by Galleria has a nice lobby that has been recently renovated, however the rooms are still a little aged.
But they treat elite members well and I was upgraded to a club level room with key-secured elevator and free access to the club, which I did not even asked
It also offers complimentary Internet access that has one of the best experience I have ever experienced. 20Mbps bandwidth all the time as I did a little bit test.
The breakfast was a little disappointing largely due to the previous reviews that I read here. It's just below average level.
I would love to stay here than Renaissance hotel in Dallas, although it's much more expensive in price but quite the same quality in service.
July 10, 2014
Rated 3 out of 5 by Jackson7711 Maintenance Required
The hotel seemed to be experiencing problems the weekend that we stayed there. The elevators were not working properly or at all. They were erratic at times taking us to the top floor and then down to our floor (a little scary). The plumbing in the room was poor--the sink and shower drained slowly . The water pressure for showers was poor.
July 9, 2014
Rated 5 out of 5 by Mia430 Exceeded My Expectations
WOW!!!!!!!!!! I mean they really exceeded my expectations. Quick check-in, no waiting for my room to be ready.The room size was great, Nice and Clean. Plenty of towels. Shuttle service to and from the Galleria Mall. EXCELLENT breakfast buffet, free parking and internet for that weekend. 24 hour security. The staff Awesome. Best hotel bar I have been to in a long time. To me it was better than the Bar/s in Vegas. Can't wait to go back.
August 5, 2013
Rated 5 out of 5 by Kelly326 Great For Business Travel
Very nice facilities. Guest check-in, lobby, business work stations and bar/restaurant look new, clean and modern. The guest room was large and comfortable. The work out facility (gym) had plenty of equipment and is open 24 hours. I chose this hotel because of the work out facility and was not disappointed. Be aware there is major road construction in the area and it can be difficult getting to the hotel.
June 2, 2014
Rated 3 out of 5 by OkieGirl Stay was OK
For a Sheraton hotel, I expected something a little better. The big plus was that the room was very clean. The bed was comfortable. The biggest problem with our stay was that it appeared as if only 1 elevator was working (out of 3 elevators). That was a big problem.
July 8, 2014
Rated 4 out of 5 by SAGuest2014 Nice hotel
The hotel was better than expected compared to it's SPG category level. My only complaint was that we didn't get the room at SPG club level.
July 7, 2014
Rated 4 out of 5 by JohnF Frog78
I stayed the night before they renovated, and it needed it. The lobby was really nice.
They needed snacks in the club lounge, the breakfast buffet was good, a little under staffed.
They should have spent some money on the elevators, a scary ride.
The only thing I didn't like was the $10 parking fee.
April 18, 2012
Rated 5 out of 5 by Lanny17 Outstanding in all respects
From the moment I walked through the door the staff was friendly, helpful and treated me like royalty. The room was spotless and well furnished. The breakfast was delicious and the waitstaff friendly and efficient.
Would recommend to anyone looking for a top notch place in Dallas.
December 22, 2012
Rated 1 out of 5 by Alm2012 Fees for parking and internet
$10 fee a day for parking!!!!! thats unacceptable and another $12.95 for wi-fi internet a day. I will never comeback to this hotel.
May 13, 2012
Rated 5 out of 5 by Joe24 Great hotel for the price
I travel every week and this hotel has a great staff, main level was recently renovated, and solid fitness center!
March 27, 2013
Rated 5 out of 5 by Cr89 Excellent facilities, will definitely come back in future!
Very professional staff, diligent in doing what is expected from them, keep it up, your are winning team!
July 2, 2014
Rated 5 out of 5 by Alaura comfortable
Pleased with our stay. Nice and quiet in our room.
July 2, 2014
Rated 4 out of 5 by Boubou taxi service to hotel--to and from Love Field
On the brochure for the conference I attended at your hotel, it said there was a shuttle for the airport---but there was not and the taxi fare was expensive for such a short distance.
June 30, 2014
Rated 4 out of 5 by Dokester I'll Be Back
Was this the best hotel I've ever stayed in? No. But it is nice and modern and well located -- assuming you can navigate the highway construction. The parking is a little hinky, with a weird layout. I finally figured it out. I was disappointed not to get SPG Platinum treatment on check-in and to end up in a regular room, but it was nice. The best part was the drapes, which fully closed and blocked out the light. The next best part was breakfast. Great buffet. I'll be back.
June 23, 2014
Rated 5 out of 5 by slabitue Nice hotel
The front desk staff and conceige very nice. Dining and beverage staff needs work.
June 30, 2014