Rated 2 out of 5 by Keith777 Doesn't value Platinum status
As a Platinum member I feel I am never taken care of at this hotel. . I feel they do not Honor me as a Platinum member. I stay here frequently. I never feel that I am taken care as a Platinum member. I was just there and the place was empty. Even the hotel staff told me it was slow. But I still wasn't taken care of.
May 5, 2015
Rated 2 out of 5 by BP77 Needs shower door and a closing bathroom door
I would not recommend this hotel for anyone traveling with family. The bathroom doors don't close.
Also, the shower door didn't close. The feeling of cold air coming into the shower is NOT pleasant.
December 1, 2014
Rated 5 out of 5 by Debra2015 Another great staff
In plano for another Elite Showcase softball tourney and had a great and comfortable stay!
October 20, 2014
Rated 5 out of 5 by NCWendy Love this hotel
I travel for business and come to town every three months or so for the past couple of years and I really enjoy this hotel above several others in the area. The breakfast buffet is just right in size and quality and the morning staff has been the same since I started and are always so pleasant and greet me each time as though they seem me all the time, make one feel welcome when traveling alone. The quality of bedding is good and really help with getting some sleep while away from home. The rooms are also so clean and fresh when I come in each day. Any time I have had any questions or concerns they are address immediately.
October 18, 2014
Rated 4 out of 5 by Debbie1957 Great Staff
The staff are always so friendly and helpful at this Sheraton. The beds really need to be improved. We all woke up with our backs hurting and not feeling very rested.
October 6, 2014
Rated 2 out of 5 by Keith777 Hard to get Upgraded at this hotel/Room was not good
We find it hard to get taken care of at this particular hotel as a platinum member. The room we receive on this weekend trip had black stains on the carpet and no top sheet for added cleanness for the bed. We don't stay at this hotel as much as we used too because of this problem. We want to be taken care of as valued platinum members
September 9, 2014
Rated 4 out of 5 by Stickfigure Mixed Visit This Time!
I have stayed at this location about 5 other times and have had exceptional stays every time. However, this stay was a bit different. The service was very friendly and helpful as always and the room was fantastic, but we had an incident about 1:00 A.M. that night. A man with a green button up shirt knocked on our door to say there was a complaint about us about noise. We were in the living room watching tv with the volume up to about 12 which is not excessive, so we thought this was strange. For security reasons, we did not open the door. I would have imagined that if there was a complaint, the hotel would call us instead of knocking on the door! Knocking on the door is a severe security concern in my opinion if this actually was an employee! We never found out. I have always enjoyed staying here, but may need to reconsider in the future if the security is like this and if the walls are so paper thin to hear a pin drop in the next room, especially in a suite! I didn't understand why they have connecting rooms next to a suite anyways!Maybe this was a one time thing since I have never had any problems before, but it definitely made me think about booking a room next time here unfortunately!
September 1, 2014
Rated 5 out of 5 by luckyjas Very happy with my stay
I was very happy with my family staying at the hotel. Check in was easy and fast, the lady was so sweet and helpful. My teenage boys even mentioned how kind and helpful she was. The room was airy and bright and super clean. Breakfast had eggs, seasoned potatoes and bacon. Cold foods available as well. No pool at this time its under construction but no worries we had the option to use the Westin across from them by car, shuttle or walking distance. Plenty of place to walk to and eat. I will most definitely be back.
September 1, 2014
Rated 5 out of 5 by Kacyfaye Worth Finding
Excellent weekend at the Sheraton Stonebriar. Let me rave about the bedding, and the comfort of the bed. The room was not huge, but we were there to sleep and move on, so the star attraction (the bed) was perfect. Since we had a Club room, we had free breakfast and it was very good. But the best part of our stay was the helpfulness of the staff. We had a hard time finding the Sheraton with our GPS and had driven circles trying to locate it. The sweet (and very knowledgeable) desk clerk ask about our day and my husband answered, "Terrible" and she did every thing in her power to correct that. Water was sent to our room, a different coordinate was given to us that would get us back to the hotel, and that night my husband was checking out some information on one of their computers and they gave him a bowl of fruit (loves strawberries etc). Close to shopping and quiet. I know this is long, but I must say this hotel was "Worth Finding"!
September 1, 2014
Rated 4 out of 5 by warrior4road Great hotel
nice amenities, free parking, helpful staff and location to restaurants, shops and major business HQs make this an ideal stay for work or play. Well priced.
August 30, 2014
Rated 4 out of 5 by fitchick2014 Good and Bad
The good is although we had no pool access, we were able to enjoy the pool at the Westin which was beautiful.
The bad, the beds were horrible and I didn't sleep well.
August 26, 2014
Rated 4 out of 5 by WACOELITE23 Great STAFF!!!
Rooms were a bit small. Also was not able to get a fridge as promised or a roll away bed. The pool at the sister hotel is amaxzing and the staff were 5 star!!
July 28, 2014
Rated 5 out of 5 by Cking12 This hotel has a great staff.
The hotel staff is the most customer friendly hotel staff I have ever encountered, The food is good, The rooms are very comfortable and clean. I recommend this Sheraton every chance I get.
July 26, 2014
Rated 5 out of 5 by dddddddddddddd Great overall
Great overall. Every time I need to be in Plano, I book this hotel. Love it!
July 26, 2014
Rated 2 out of 5 by Ryben Water Issues
There was basically zero water pressure. Gravity was perhaps the only reason the water was falling from the shower head. As well, the rooms were damp. Perhaps from the air conditioner. Towels, bedding and my clothes were very damp.
July 25, 2014
Rated 5 out of 5 by Debra2015 This hotel is a great location
Great location, nice and accomindating staff, breakfast shouldn't be exta.
July 15, 2014
Rated 5 out of 5 by RayofSunshine Excellent Staff
My husband and I stayed in the Executive Suite for our 9 year wedding anniversary. During our stay, the hotel staff was very welcoming, accommodating, and prompt! Each staff member acknowledged us each time we passed by one another, from simple a hello, to inquiries on our room satisfaction, and how our day was going.
Out of all the hotels I have ever stayed in, this is by far the best hotel for the money!
July 14, 2014
Rated 5 out of 5 by GreenMustang90 Nice, New Place
Only slept here. Very new hotel, next to a new shopping plaza with several restaurants. On the highway & my room faced the highway, so a little bit of road noise, though it didn't interfere with my rest (I was exhausted). GPS could not find location, so hotel staff gave me an address of a restaurant that was next to it.
July 14, 2014
Rated 4 out of 5 by bryceforney The staff make this hotel a gem
This is a perfect business hotel with attentive staff.
July 12, 2014
Rated 3 out of 5 by PH123 Damp
There is some sort of issue with the air conditioning. Room always feels damp and kind of icky. Hopefully this will change with new addition. It almost looked like there was some mold on the walls in a couple of places. If not for this, I would really like the hotel.
July 10, 2014
Rated 5 out of 5 by lb56 nice hotel
Sheraton staff was extremely friendly, hotel is very nice. My only complaint was the breakfast was very expensive.
July 8, 2014
Rated 4 out of 5 by Noble No pool yet, but nice hotel!
A glass of Malbec is $14?
July 7, 2014
Rated 4 out of 5 by lynn1961 Great Customer Service
The people at the desk and in the bar and restaurant were extremely helpful. This was the weekend of the Jimmy Buffett concert so I know they were packed. I got the last room online at a great price. When we got to the room it was damp and musty, but it looks like a room two doors down had some water damage (signs on the carpet showing the floor was wet). I didn't complain because I know I got the last room. The hotel itself is in a great location, close restaurants, and was undergoing expansion to add a pool. All in all a great deal and GREAT customer service.
June 24, 2014
Rated 4 out of 5 by Greg1959 One Issue
Enjoyed my stay ... ONE issue, we arranged for a car to take us to the concert (Jimmy Buffett, Toyota Park). We were prepared to pay $50 for a 2 person roundtrip. Very reasonable, BUT our driver was more than 8 minutes late. We were pushing the start of the show, so we dronve ourselves and were forced to pay $60 to park to insure us seeing the start. We made it, but not with 8 minutes to spare.
June 23, 2014
Rated 5 out of 5 by mike06 Clean Hotel-Excellent Staff
I stayed at the Sheraton-Stonebriar June, 2014. The hotel was spotless! The front desk staff was outstanding, especially Kedis. He epitamized what a hospitality professional should be. Great location. You could walk to four excellent restaurants and never have to dine any where else.
June 21, 2014
Rated 3 out of 5 by Cigee Dissappointed
We stay in a lot of Hotels and in the past put 'The Sheraton' among the better class hotels. Unfortunately this was not the case this time. We understand it is not very old but to us it felt tired.
The facilities, the rooms, the decor and the public areas leave a lot to be desired.
It was clean and the staff were fairly good but to us it was not what we would expect of a Sheraton.
May 11, 2014
Rated 4 out of 5 by Harold3 Extremely Pleasant Staff
I was quite happy with the consistent friendly hotel staff, who always greeted me like family and asked if I needed anything. I chose the 'green' option for my 3 night stay, but my in-room coffee was replenished without asking. Be careful, though, the high speed internet is not complimentary, and even when I questioned that, I was told that only basic internet was free. I did not eat here; breakfast was a little pricey.
April 28, 2014
Rated 3 out of 5 by Murray No Wakup Call Again
Again this week, requested wakeup call did not happen. In the last 25 yres of business travel, this is is the only hotel this has happened and now the 3rd time.
Asked for Green Service and did not happen.
April 28, 2014
Rated 4 out of 5 by Ledre This hotel has great service
This hotel Feels like home
April 25, 2014
Rated 5 out of 5 by jjkhawkins Great stay
Everything about this hotel is top rate. Staff very friendly.
April 21, 2014