Rated 4 out of 5 by Les80435 February 29th, 2011 Platinum SPG Review
Renovation and change in branding took place w/i last 14 months. We could see the hotel as we drove toward the airport, but the exit isn't labeled. We were able to drive thru the airport parking lot, at no charge, and then get to the Sheraton parking lot. Rooms are nicely updated with lots of outlets to charge electronics. We were on the Club Floor, however we were unable to adjust our thermostat at all. This we reported the next morning.
The internet connection was the most convenient, user friendly and fastest of any Starwood property we have ever visited! This type of service should be the norm at every Starwood property.
March 6, 2012
Rated 5 out of 5 by ANK2013 Awesome Food and Conveniently Located by the Airport
Recently renovated, really conveniently located by the airport, and has 24 hour shuttle service to airport. I found staff to be really courteous, and service oriented. The food at bar, and room-service was always exceptional throughout my stay. Unfortunately, I arrived a day late due to cancelled flight so I requested front-desk to see if the hotel can adjust the charges. Hotel manager reached out to me within an hour, and resolved this for me immediately. All with dazzling smile! I will certainly stay at this Sheraton Albuquerque during my future visits.
Each staff member I ran across always greeted me with smile! Please keep up this level of service and standard!
March 24, 2013
Rated 5 out of 5 by Jlf58 Convenient and First Class
Overall my stay exceeded my expectations in all but two areas. I thought the bed linens were kind of stiff and bulky. I thought the food was relatively expensive. Otherwise the accommodations were excellent.
July 26, 2014
Rated 4 out of 5 by Boogie59 Staff
Staff was outstanding resolving an issue of reservations.
August 20, 2014
Rated 5 out of 5 by Adrian923 Convenient and Tasteful in Albuquerque
I stay in this hotel every August for a meeting, and it gets better every year. It's very convenient to the airport, the pool is great, the rooms are comfortable and tastefully decorated and the staff is friendly. The only downside is the buffet breakfast in the restaurant is only OK. And on my last stay I also noticed that the wall between my room and my neighbor was not sound proofed well at all. I could hear quite clearly, the conversations of the family, plus a baby's crying was rather loud.
August 13, 2014
Rated 5 out of 5 by Nona13 great stay as always
I like that the staff was accommodating to my extra late checkout request because of my conference call. The food is always great. Although, I still wonder when the menus will be updated to proper spelling of certain food items, as there are several misspellings.
July 11, 2014
Rated 4 out of 5 by lacy21 noisy room
The hotel was nearly empty, yet a family with small children was placed next to us when they checked in at 3 am. The tv went on, loud, and the kids started yelling and kept at it until we gave up trying to sleep at around 7 am.
We were there because of two cancelled flights and had already been traveling 2 days. I don't understand why, with a near-empty hotel, they were put next to us, nor did I get why, when I tried to speak to someone at the front desk, all I got was a shoulder shrug.
Generally, speaking, people at airport hotels are there either because their flight was cancelled or they have an early a.m. flight. In either case, they are there to sleep.
February 15, 2014
Rated 5 out of 5 by LJK44 This hotel has an excellent location and staff
This is a first rate hotel which is 10 minutes from the airport. The staff works as a team, and cares for you and your comfort.
August 11, 2014
Rated 3 out of 5 by namenot This is the best hotel near Albuquerque airport
It is located in waking distance to the airport. Except this quality everything else is average. The swimming pool is just under the restaurant window and for this reason nobody is using it. I tried to pay by check . Nobody at the reception knew how to do it. The person who attended the breakfast at the "Club" didn't care to renew the food items that were consumed so that there was nothing left for people that arrived late.
August 5, 2014
Rated 5 out of 5 by rideeasy Beautiful
Very nice and clean. The staff were kind and friendly, efficient.
August 10, 2014
Rated 5 out of 5 by suzie18 Clean, lovely hotel with accommodating staff
I have stayed at this Sheraton twice in the last two months each time for 4 days. The first time was perfect & comfortable so that is why I rebooked the hotel on my second trip. I was traveling alone and felt very safe in the hotel. Every staff member was so professional and accommodating. They truly "made" my stay very pleasant. I liked the fact that there was a good restaurant in the hotel so I didn't have to leave for a meal. I highly recommend this hotel for its great quality and personnel and it is easy access to airport. rental cars and close to the downtown area.
May 9, 2014
Rated 5 out of 5 by MsJane Sheraton Airport Albuquerque
I have used this hotel through at least three separate owners in the past three to four years for small and large conferences, business travel, and personal vacations. Throughout the changes in owners and managers, a few staff members have stuck with the hotel and made my trips there very pleasant. Josie in the club lounge remembers my name, my dining preferences, and is always charming. Brewster in the meeting preparation group is equally charming; he remembers me, my preferences, and the special needs of my small group meetings. He is and always has been supportive, charming, and very pleasant. I will miss working with them.
July 7, 2014
Rated 4 out of 5 by joyce910 Excellent staff service
I recently stayed at the Sunport Sheraton.
I was quite anxious about how our two big dogs in crates would be welcomed. The desk manager, room captain and staff were terrific. They allowed the dogs to walk about the hotel and handled the unwieldy crates with ease then arranged for approprite transportation to the airport at 4:30 am the following morning.We dealt with four different men and they were friendly and helpful. Check in and out was efficient, fast and friendly. I compliment you on your staff. I will certainly stay at this hotle if the occasion arises again
July 19, 2014
Rated 5 out of 5 by Aretha Hotel has great features and convenient for an early morning flight
We very much enjoyed our stay.
August 3, 2014
Rated 5 out of 5 by PatMN Surprisingly good airport hotel
The hotel is clean and spacious, with nice decor and wonderful sound insulation. It was also very convenient to the airport for our 6 a.m. flight. The staff are friendly and helpful. the food and beverages were among the best we experienced during our week-long vacation. It's also not far from downtown Albuquerque and the Old Town district - all at a great price.
May 28, 2014
Rated 3 out of 5 by 1Giver Room Great --Food & Bar Service NOT GOOD
The room was great and very clean and comfortable. HOWEVER --we were told at the bar at 10:50 PM the only food we could have was the green chile stew - then five minutes later the bartender allowed the man beside us to order a salad and turkey sandwiich -we were not given any choices --while the bartender continued allowing others to order from the lite menu. The next morning service was sooooo slow for breakfast thaty we left after getting our ice tea and sitting for 25 minutes without being waited on. FOOD & Drink service needs work!
February 21, 2012
Rated 5 out of 5 by BobK61 One Night Stay
Good for an overnight prior to the early morning flights from the nearby airport.
May 29, 2014
Rated 4 out of 5 by JGonzo Excellent Renovation
The newly renovated rooms were fantastic. I was immediately recognized as an elite member at check in. Check-in process literally took less than a minute. I was in my room on the SPG floor less than three minutes after parking my car.
The new rooms are extremely well designed. Great work area and a fantastic bathroom layout.
The hotel is extremely convenient to the airport and the staff was excellent at anticipating and meeting my needs. This was one of the better Sheraton properties in which I've stayed.
February 22, 2012
Rated 4 out of 5 by momokomodo Exceeded our expectations
Everything about this hotel exceeded our expectations, with one exception. The man at the registration desk was great--he told us about the SPG program, signed me up, and upgraded us to a nicer room, which we really enjoyed. The hotel was clean and classy, and couldn't have been more conveniently located. My only complaint was the man who was working as bartender on the night of 5/25. He was unresponsive and rude, telling us we couldn't order two glasses of wine at the bar. We had to sit down and wait for the (overworked) server, even though we just wanted to take them up to our room. He could use a little improvement. Everything else was great.
May 27, 2014
Rated 5 out of 5 by ANM2014 Great staff!
Stayed for one night and the hotel staff were all very nice. The shuttle driver Dominic however was great. He had all the information on where I needed to go and was able to take me with no problems. He even waited for me while I picked up a few things at Walgreens! Very pleasant young man.
May 11, 2014
Rated 5 out of 5 by Ellie1234 sheraton Albuquerque
Lovely upscale hotel. Comfortable beds and pillows and a spacious room. Friendly and helpful staff. The 24 hour airport shuttle is a good feature. The Club Lounge area was wonderful and made the stay.
May 17, 2014
Rated 5 out of 5 by McGiver Hotel Suggestions
1. Lighter menu items served in bar
2. Small wall mounted safe in each room
May 19, 2014
Rated 5 out of 5 by Headlakeman Great Sheraton
One of the best Sheratons that I have stayed at. Great staff, 1 minuet drive to the airport, nice pool area, good food at the restaurant and club lounge.
May 3, 2014
Rated 1 out of 5 by mneal17 Defeated the Purpose
We had a 6:30am flight back home out of ABQ after a week long vacation in NewMexico/Colorado. The plan was to get some rest Saturday night before the early flight. Wrong! First I had to wait over an hour for the shuttle to pick me up from the rental car center...I had to call and give my name three times. Then at 2am, a party broke out in the hallway and nearby rooms on the SPG floor. I tried to call the lobby for over an hour...no answer. I went downstairs and there was no one to be found. The party then moved to the room next to mine...it was extremely loud...the walls must be paper thin. The party noise finally stopped at 4am...just in time for us to wake up at 4:30 am...a well rested 30 minute slumber! This was by far the worst experience I've had at a Starwood property. The positives...very close and convenient to the airport and the hotel was clean!
March 26, 2012
Rated 4 out of 5 by seanny Clean & Friendly but Lacking...
Overall, the hotel is nice, the food was good and the staff was friendly. However, the fitness center is a joke (except for the cadio which is fine). Also, if you want to use the lobby internet computers, be prepared for "dial-up" type speeds. Lastly, the television signal goes crazy about every 15 seconds for unknown reasons. I was there 3 nights and this was a major annoyance which no one in the hotel could explain or fix.
March 10, 2012
Rated 5 out of 5 by Princess74 Great facility
The hotel met my expectations.
May 6, 2014
Rated 3 out of 5 by HappyCosmicLady I doubt you will publish this review
After staying several times at this hotel, I was disappointed this time. I had to pay almost twice what I paid in the past for this stay. I scheduled a breakfast in the room and it was not delivered. They failed to even pick up the card on my door which was placed on the knob well before 3:00 AM. They kept me from taking my medications in a timely manner and failed to meet my needs.
February 13, 2014
Rated 1 out of 5 by gwillikerrs Allows dogs in rooms
I called the front desk around 11 PM after the third barking incident next door, followed by the owners loud command to stop barking. The hotel evidently sent security as I heard a loud knocking on the door of the room next door. Of course I was good for a couple of hours reading time as I'd had a nice nap. Was awaken again at 6 AM with barking... I won't stay at Sheratons if they allow dogs in rooms...
July 28, 2012
Rated 5 out of 5 by texmex46 Costumer service
Hotel was great the only thing I didn't care about the hotel is that there is no free wifi
July 20, 2014
Rated 1 out of 5 by Rick2166 Room ventilation system horrible; noise from other rooms and hallway
The ventilation system spewed stale, malodorous air and was very loud. Turned it off but was unable to get fresh air into room entire night. Room not sufficiently soundproof as noise from adjacent rooms very noticeable -- could hear dialogue from their TVs and their conversations.
December 18, 2013