Rated 3 out of 5 by DallasBarbE Perfect location
Great central location within walking distance to designer shopping and excellent dining as well as sightseeing. Attentive staff, especially considering two large conferences were taking place at the same time, yet they managed to get people checked into and out of rooms without delays. The staff was really upbeat and friendly.
Gave a low rating due to uncomfortable beds, stained (including blood stains) bed linens and very loud air conditioning (sounded like running water) made it difficult to sleep. Food was mediocre, but with so many great places to eat nearby, this was not an issue. Room was obviously cleaned in a hurry and not fully stocked (no pen or pad, missing internet instructions, not enough bathroom supplies, etc.)
Normally I would give the hotel a chance to change the room or at least the stained linens, but I knew the hotel was already sold out due to the conferences and did not want to over burden the hard working staff.
I found the issues to be typical for older, busy hotels in major cities and I would still stay here again, but next time I would want to see the room first to make sure it was clean and well-stocked.
May 29, 2016
Rated 5 out of 5 by Sawman GREAT HOTEL!
The staff is fantastic. The location is wonderful. I would highly recommend this hotel for business or pleasure.
May 25, 2016
Rated 3 out of 5 by Verified Reviewer Unsecured, Unsheltered, Unmonitored EV Charging Area
If you drive a Tesla, or any other electric car for that matter, skip this hotel, or at least don't book it for that feature. You get billed a $53 valet charge just to leave your car outside in the service vehicle lot.
May 24, 2016
Rated 4 out of 5 by Kathi125 Lovely stay
The room was clean and beds were comfortable. The air conditioning was not working well. Room very warm.
May 15, 2016
Rated 5 out of 5 by josec3230 This hotel has great features
This hotel is very good the staff and management was very nice and understanding.
May 11, 2016
Rated 5 out of 5 by alp100175 Lovely hotel in great location
I am a big fan of Sheraton hotels and this one did not disappoint. The staff was friendly and responsive and the conference center was clean and easily accessible. I would stay here again for sure.
May 11, 2016
Rated 5 out of 5 by DrKidney I want to go back
Excellent location, friendly staff, access to convention center and mall. Airport shuttle very helpful. I can not wait to return.10 minute walk to Fenway Park aka Boston Cathedral.
May 1, 2016
Rated 5 out of 5 by Tiff5 Excellent guest service!
I couldn't be more impressed with how above and beyond everyone made me feel at this hotel. From checking in to telling me everything I needed to know (pool area, shopping ect.) I would of never known to check out the extras you have to offer at the hotel if it wasn't for staff. The concierge also helped with finding places to go and walk to. It just overall was an amazing experience and I will be coming back to visit again! Also I would recommend this fabulous hotel to my family and friends! Great job!
April 28, 2016
Rated 5 out of 5 by Bartholemew Gorgeous room and comfortable bed
We stayed at the Sheraton Boston during a very busy weekend. The staff were polite and prompt, and the room was excellent. My criticism is that the Breakfast cafe was prohibitively expensive, and I would have liked to have decaffeinated coffee and tea options in the room. These are minor criticisms, though. The experience overall was very good.
April 25, 2016
Rated 1 out of 5 by AlisonLH Concerning Room Conditions
I frequently stay at this hotel when I travel for work, however, last week was the worst experience yet. My first room (2214) was infested with ants (on the bedside table, bed and wall)- I had to call housekeeping to switch rooms. The second room was clearly a room where someone had been smoking cigarettes. The stench was thick and migraine-triggering. I had to switch rooms late at night and I thought I might be crazy to complain about the room they switched me to, until I realized that not only did the room smell, but the smoke detector was covered by a piece of plastic. This was clearly from a previous guest who was trying to mask the smell, but it was concerning to see that this was not identified by housekeeping and it is a serious safety issue. I have a picture of this as well and I complained at the front desk on my way out, though I have not been reached out to for further detail.
April 20, 2016
Rated 4 out of 5 by Edingus1197 The best stay I ever had
This hotel was fantastic. Any trouble we had, it was met with and dealt with calmly and helpfully. The staff was over exemplary and the room itself was fantastic,
March 30, 2016
Rated 2 out of 5 by TechGuest Poor staffing
Worst aspect of this hotel is that the Bell desk is very poorly staffed. We almost missed our flights waiting to get our luggage. I will be avoiding this hotel in the future. Other items: Comforter on bed was way too hot - the alternative is the sheet which is too cold.
March 27, 2016
Rated 1 out of 5 by TS16 Stressful stay
I got locked out of my room (my key card got 'accidentally' deactivated) and had to wait half an hour for security to let me in which made me miss a reservation. Parking is astronomical. Wifi costs $10 a day. My toilet didn't work. There was no fridge or microwave. My curtain didn't go all the way to the wall leaving a 4inch gap of light that came streaming across my pillow. When I tried to get these issues fixed, their answer was to blame the very nice housekeeping lady instead. At least the place was clean and the bed was comfortable.
March 18, 2016
Rated 5 out of 5 by Bobdobalina Great stay
I really like the ease of being at this hotel. So much at your fingertips.
March 17, 2016
Rated 2 out of 5 by dreamer2 staff was no help at all
When we arrived, no one offered to take our bags nor did there seem to be anyone around to do so. Also, when we checked in, no one told us that there was a mall attached to the hotel with shops and restaurants etc, so when we went to the dining place in the lobby of the hotel, we asked if there were any other restaurants and we were told "no, this one the only one." When we checked out, we received a "thank you" but no one asked how our stay was., nor did we receive a final bill. The Junior Suite was tiny and the bathroom was so small, it was hard to close the door while you were in it. This is definitely a "convention" hotel, but not recommended for families visiting the Boston area.
March 6, 2016
Rated 5 out of 5 by tanpf5 Good to stay
Very Comfortable. Would like to stay here again.
March 5, 2016
Rated 5 out of 5 by tanpf5 Good to stay
very comfortable. Like it very much
March 4, 2016
Rated 5 out of 5 by Slainte 5 Star Experience
My wife and i spent 8 Wonderfull days at the Boston Sheraton on Dalton Street, from arrival to departure our stay was Fantastic, front house staff to our room maid could not have been more helpful, and the Sheraton enjoyes a great location for sightseeing, for my wife and i its the place to be. Slainte Ken & Ann
March 2, 2016
Rated 5 out of 5 by KF1110 Barnabus was so helpful
We booked this hotel for my surgery (which we made a note as we booked the room) that requires us to come to Boston for from NC. We arrived at the Sheraton, Boston and my early check in request (1pm) that I did was not honored. We then get to our room to find it was right in the heart of a construction zone that was incredibly loud from early in the morning until late at night and it somehow caused the water in the shower to vibrate on and off as construction happened. We go to the club level (that we paid extra for) to get the espresso from the espresso machine they advertise for and it was out of order. So after our first night there we went to the front desk to ask if there is anything that can be done about our room since we are here for surgery and this room would not be quite and relaxing, and happened to mention the coffee machine as well. We also mentioned the check in problem. Luckily that is when we came across the amazing staff member at the front desk, Barnabus. He went out of his way to show us a few different rooms and then moved us to the most amazing room for our situation we could have been in. He also helped us to get credits to go to the Starbucks in the hotel and get the espresso we had been hoping for upstairs, each day we were there. He was so understanding and helpful and constantly asked how I was doing after my surgeries (it turned into more than one). They even let us stay in our room we moved to when we had to extend our stay due to the extra procedures. We had the most generous and caring housekeeper. Feiailei went out of her way to make sure we had all we needed every day. She happened to come in right after we had gotten back from one of my procedures and even made my bed and re-did the covers and pillows and then turned down the blankets for me to get in the bed after my surgery and made sure I was comfortable. The concierge ladies were so helpful and accommodating. They answered every question we asked. The day we came to the desk to extend our stay due to having to have another surgery, the front desk lady was super sweet and understanding. She knew we were going to change flights and have to make new arrangements back home for my son, and she gave us free vouchers for a drink at the bar. We could not have had a better experience than we did at the Sheraton, Boston. The food in the club level was amazing and the staff was amazing. We will definitely stay here again when we return for my post op appointment in 2-6 months. The fact that it was connected to the Prudential was amazing for shopping, food and avoiding walking in the snowstorm!
February 22, 2016
Rated 2 out of 5 by Bunsong978 Parking
I was really disappointed with parking fee. The hotel should validate parking fee. I was charged extra $15 for staying over 12min. $65 total for overnight stay. Good thing i didn't book for 3day getaway.
February 16, 2016
Rated 1 out of 5 by Dillon2 Not what I expected
I booked a room with a queen sized bed and a bathtub several weeks in advance. Upon check-in I was informed the only rooms available were one with a king sized bed and no bathtub, or a room with a bathtub and two twin-sized beds. I was also disappointed that your hotel did not have a hot tub. I had to wait in line for an hour to check in, forcing me to push back dinner reservations twice. Lastly, I was also disappointed about how unclear it was, until I arrived, that I would have to pay quite a high price for one night of parking.
February 15, 2016
Rated 2 out of 5 by Grum Gave my room away
I had booked a room with two double beds, on arriving after a long tiring journey @ 12:30 AM, found out that they gave my room away and was forced to stay in a room with a king bed and a sleeper couch. Did not inform me of parking charges either. Front desk was not helpful. Basically had no alternative at that time of the night. One of us had to sleep on the couch sleeper, and finally slept on the floor. The springs from the couch dig into you. Never had a Sheraton experience as this one.
February 15, 2016
Rated 1 out of 5 by travelbug1234 Horrible Experience
This hotel is old, staff is slow and unfriendly. I tried to check in, and they were not able to offer me the reservation that I have booked for, and requested that I check into a room, and go back to the front to check out and recheck in the next day, which is ridiculous.
The entire hotel is filled with middle schoolers, including the lounge. If you are looking for peace and quietness, you will not get it. If you are looking for good service, you will not get it.
There's no communication between the staff. If you requested a late checkout at the front desk, they never tell their housekeeping people, and the housekeeping people will knock on your door in the morning to clean your room despite you having a late checkout at 3pm.
The only bright side is that you get to use the lounge if you are a platinum member, and the food is decent.
I stay in boston and cambridge a lot, and my advice would be to go to the liberty, the W, the Westin and avoid the Sheraton. They don't know what they are doing.
February 13, 2016
Rated 4 out of 5 by Duxmom Lots of loud high schoolers
We stayed for one night for a much needed break. The hotel was wonderful- the pool was great for the kids, great location, loved the rooms, the beds were great. And there were many many excited screaming high schoolers running up and down the hall, knocking on their friends doors next door to us, even after repeated attempts to ask them to keep it down. Some kind of Junior United Nations conference. I understand that it's an exciting time for them, but every time we went to call the front desk, it would quiet down. Then 10 minutes later the noise would rise back up again. I would suggest that the hotel keep all of the kids separate from other guests, and provide much more security or personnel to walk the halls to ensure that the other guests are able to get some peace. We were up most of the night, and that would be my only complaint.
February 8, 2016
Rated 5 out of 5 by Mony7214 Great experience
Sheraton is a great hotel in all senses, and all the staff are very nice and responsible. I appreciated very much all my experience there.
February 8, 2016
Rated 1 out of 5 by kiyo23hiro wifi does not work
most sheraton hotels are for business people so the wifi should work. the fact that the wifi hardly work is absolutely ridiculous
January 28, 2016
Rated 5 out of 5 by Cliff60 New Year Stay
We stayed at the Sheraton Hotel, Boston for 5 nights over the New Year, we found the hotel to be comfortable, clean and friendly, the staff were excellent.
We were celebrating a special anniversary and were very pleasantly surprised to find that our room had been upgraded, this was a lovely thought and really appreciated.
This was a first visit to Boston and we were pleased to find that the location of the hotel is excellent for visiting the city sights, am happy to recommend the hotel.
January 5, 2016
Rated 3 out of 5 by Starrrrr27 Worst Stay Ever
Pre purchased 2 rooms. Did not get a rooms as per reservations, even after we had already paid for the rooms. Front desk reception was rude. House Keeping did not arrive until late in the day 4 PM so we did not get our room cleaned.
January 4, 2016
Rated 5 out of 5 by xdon Highly recommended !
- The hotel is nearby train stations and connected to shopping centers.
- The hotel staff were very friendly, courteous, and accommodating. When we checked in, a teenager girl was very happy to receive a present from a frond desk staff because it was her birthday.
- The surroundings were very pleasant
- The lounge is on the 29th floor and has an amazing view of the Charles river and MIT.
- The upgraded suite and welcome amenities were very nice. Thank you!
- We will stay here next time in Boston for sure.
January 3, 2016
Rated 4 out of 5 by Davison Location is awesome!
We stay here 10 or more nights each year. Stays are always satisfactory, some are stellar! It depends on whether my SPG requests were honored. On this stay, many ice machines were not working.however, they brought us a large bucket of ice one day.
January 2, 2016