Rated 5 out of 5 by RJGJr Very friendly and helpful staff
I am a frequent guest at this hotel and that is largely due to the friendliness and competence of the excellent staff.
August 31, 2014
Rated 5 out of 5 by simon123 Great stay
This is one of the best Sheratons I've been to. Rowan at the front desk was very helpful with me finding my way around the area. Highly recommended.
August 28, 2014
Rated 5 out of 5 by SPGGOLD74 Nicest Staff!
I have Gold status and was upgraded to the Club floor, but my keycard would not open the 24 hr lounge...
Everything else was fantastic, most of all the friendly staff - from top to bottom, the nicest staff I have dealt with (and this is my 3rd Starwood hotel in a week)
August 26, 2014
Rated 5 out of 5 by RAYD21 Great Stay
Great place to stay - great job - new place looks wonderful
August 25, 2014
Rated 5 out of 5 by TavellerC5 Great service and room
Staff was absolutely terrific. Room exceeded my expectations, and was very comfortable and clean. The temperature controls in the room were particularly impressive in terms of being quiet, effective, and allowing a nice fan whir noise with no rattling.
The room had no fridge, and the ice bucket was too small to cool a bottle, but otherwise the experience was top notch.
August 21, 2014
Rated 3 out of 5 by brutus1 The place of NO
It's the little things that make the difference between a good experience and a disappointing one. Proximity to IAD for early morning flight was the reason we stayed here. Limited platinum recognition at check in, limited rigid shuttle schedule and indifference in attitude at front desk made this an average at best experience.
July 19, 2014
Rated 5 out of 5 by Guinness71 Good Job
It was a nice hotel, but they were very busy and we were forced to park in the westin parking deck. My girlfriend and I had multiple bags from shopping that neither she or I could handle alone, so we had to walk with them from the parking deck to our room. The staff ackowledged the crowded facility during our check in, but I am wondering if a complementary valet service would be "cost/customer satisfaction" effective. It would have been very nice to have that as a consolation, rather than just being told to park at the Westin.
August 11, 2014
Rated 2 out of 5 by Pekka A non-caring hotel
1. I telephoned reception numerous times about shuttle pickup at IAD. Reception stated they were right then communicating with the shuttle.
2. I specifically told reception I was outside to meet the shuttle; the time was 11:25pm.
3. I was told the shuttle would depart at 11:30pm.
4. In spite of ALL my efforts, the shuttle did not bother to to stop, and had left the area early.
5. After 15 min, reception advised me to take a cab; they will refund.
December 18, 2011
Rated 5 out of 5 by tanner40 Great Hotel for Business/Conference Setting
Conveniently located near Dulles International with a complimentary shuttle service. Very friendly staff accompanied with amenities that met my expectations. The Syrah Restaurant and Cosmo Lounge offered friendly service with good food. Be wary of large groups during lunch if you're in a hurry. The staff is not set up to handle high volumes during the lunch period. Overall, a great experience.
July 1, 2013
Rated 5 out of 5 by MHR6854 Excellent experience
Considering the circumstances, I was very impressed. I got "stuck" at Dulles and was given this hotel as my layover hotel. The staff was very attentive and when I presented my SPG card, was immediately recognized by name. The desk manager felt that getting stuck in DC was not what I wanted, but wanted to make the experience more positive - he comped me a credit for the bar and allowed me to keep my coupons for breakfast. Attentive staff was ready for my bags and ensured I got to my room. Check out was effortless - again recognized by my name. It's the little things that matter when travel plans don't work out.
July 22, 2013
Rated 5 out of 5 by JohnOV Thanks
It is always nice to be greeted so warmly! Theresa is superb. The staff in the morning breakfast are very hospitable and attentive. A great experience.
August 15, 2014
Rated 5 out of 5 by adam2562 great service at conscierge
Sharif took great care of my needs while i stayed with my mother whom just came out of surgery, thank you.
Oh and Reston Kabob a short walk up the street has GREAT food!
August 17, 2013
Rated 5 out of 5 by adam2562 great service at conscierge
Sharif was very helpful at the front desk with my needs and assisted me with them for my mother whom was just out of surgery. Thank You Sharif
August 17, 2013
Rated 5 out of 5 by DL2013 Sheraton Reston - Best Hotel for Business Travelers
I rarely write reviews and this is my second one on this Sheraton in Reston. Nothing beats this hotel for a business traveler. Kurt at that front desk is so accommodating and polite. I never worry about asking for help and he is always right there to make my life easier. The shuttle service takes me to my office or to the Town Center to eat. I was a little late this last time and they didn't even blink an eye, they just took great care of me. I have to say - this is my favorite hotel! And no one asked me to write this review :-) (I've actually had people do that (as I was checking out, with their iPads, right in front of them at other hotels) before so I thought I would add that disclaimer.)
June 25, 2013
Rated 5 out of 5 by ahmedjamale This hotel has excellend features.
I was very impressed by the service and accomodations at this hote. .The staff at
the front dest especially Jesse and Carolina
were exceptionally helpful and professional
I give them the highest recommendation for
service and professionalism
August 11, 2014
Rated 5 out of 5 by Taylor91011 Another wonderful stay at the Sheraton Reston!
This property always takes such good care of me, from Raaj and Shahanz in the bar to Flor the housekeeper our needs are always met. Upon check in whether Mic, Kurt, Jessie, Sharif or Maria are working they make us feel at home in a warm and comforting way. They ensure all our needs are met and our expectations are fufilled every time. Desalange the Sheraton Shuttle driver always is very welcoming upon our arrival. I feel as if I am qualified to write this review based upon the fact I have stayed at this specific location over 50 times and plan to come back in the future.
August 24, 2013
Rated 5 out of 5 by FirstTwin Outstanding Hotel
As always, the Sheraton Reston is a fantastic place to stay. The remodeling is beautiful, the beds are dreamy. Your entire staff is so pleasant and will assist you whenever they can. Two stellar employees are Yodying and Butch!!!! They ALWAYS go out of their way to assist me. They are 4 star plus!!!
August 7, 2014
Rated 5 out of 5 by Goody66 A Wonderful Place to Stay
We had the most wonderful stay in the Sheraton Reston! I would highly recommend this hotel. We were treated with such great service and all employees were most friendly and helpful. I especially want to give a high recommendation for your employee, Monica. After talking with her I felt she was like family. She treated us so wonderful and made us feel very special. Anything we needed she accomodated us. She does an excellent job at making guests feel very welcomed. Thank you Monica for all that you did to make our stay most pleasing. A recent guest
September 9, 2013
Rated 3 out of 5 by SteveG0180 Disappointed
I chose this hotel due to it's vicinity to my business meeting location. I arrived at 2:30, prior to the check in time of 3:00, however I was kept waiting past 3 in order to check in with my family. Several other irregularities affected my stay:
-I was told that because I was kept waiting, I would be given club access. This is odd, since AmEx advertised this as an included amentity when booking.
-Apparently there were no King rooms available as booked when I checked in (which was as soon as possible that day) and I was given a double room, which became an inconvenience to my family and me, as we required a crib for our baby. No remedy was suggested.
-I had to request the crib 4 times before it was finally provided. The crib which arrived was in poor shape and had visible rust. I've traveled on business for a few years now. An earlier stay turned me off from Starwood, but due to it's convenience to this trip, I decided to give it another try. I even signed up for SPG. However, I was quite disappointed.
August 4, 2014
Rated 3 out of 5 by JerseyGuy Room Change Needed
Checked in and was initially put exactly where my spg profile says I don't want to be - next to the elevators. In addition they tried to put me in a room not on the club level. After an immediate complaint, I was moved to the club level in a room that was not downsized because space was taken away by the elevators. With over 40% of the rooms empty that night, why would they even try to put me in the first room?
I would also say it is time for a refresh on this property as the furnishings and carpets are in need of an update.
January 30, 2012
Rated 5 out of 5 by susan20132013 Amazing/Fantastic Service at the Sheraton Reston
the service provided by the Sheraton Reston is outstanding. the front desk staff couldn't be better. i received this amazing service from Jesse, Justin, Amine,Sara, Chantell, Miriam, Patrick and Maria - hope i haven't left anyone out. they are all terrific. from the dining service staff, outstanding service was provided by Shanaz, Conseulo, Vico, Esperanza and the other staff too. the new staffer in the lovely club lounge was also very helpful. it would be great if hamburger/cheeseburger sliders could be added to the appetizer menu both in the club lounge and the bar. also, chicken tenders would be a welcome addition to the same appetizer menus.
June 12, 2014
Rated 5 out of 5 by susan20132013 The Sheraton Reston provides the best service
fantastic service at the beautiful newly renovated Sheraton Reston. the front desk staff - including Jesse, Justin, Chantell, Amine, and Maria - all provide excellent service. the dining staff - Shanaz, Conseulo and Vico - are also outstanding.
this hotel has the BEST SERVICE!!!
May 31, 2014
Rated 5 out of 5 by Jeannepa Comfortable, Clean, safe,
This hotel is updated, comfortable rooms, all-around good place to stay for the price. I am usually traveling here on weekends so the hotel is not crowded unless there is a special event.
August 5, 2014
Rated 4 out of 5 by TJeff The hotel is convenient to airport and amenities in Reston
The room and accommodations were very good. I wish they had indoor pool and hot tub.
August 5, 2014
Rated 4 out of 5 by Vscbrown Satisfied with our stay
It was nice having 2 bottles of water that was complimentary available in our room. Other hotels have the bottles of water with a price tag attached to each. The only thing missing was a refrigerator and microwave. We could have really used that during our stay.
August 2, 2014
Rated 5 out of 5 by Tlg1 Love the Reston Sheraton
I have never been at a hotel who's staff is so helpful and kind!
August 4, 2014
Rated 5 out of 5 by SueRu7 Customer service was excellent!
From the front desk, to the restaurant, to engineering these young professionals have it figured out! Julianne greeted me with an email before I arrived and continued to help me further upon arrival. Maria listened to my specific needs and connected me with the resources I needed. Sahn helped me receive the BEST meal while catering to the food restrictions I have. And Paul/engineering helped me with the actions of a difficult guest. What a great team!
March 13, 2014
Rated 3 out of 5 by 20140522 Rm 571
Room 571 had a strange design. It seemed as though it might have been designed as a handicapped room. The toilet and shower have some real drainage problems.
May 22, 2014
Rated 5 out of 5 by ZenAgain Reston Sheraton - Perfect for Business & Leisure
It isn't often I have to travel to Reston, VA for business, but when I do I always stay at the Sheraton Reston. The entire staff is fabulous. Check-in is efficient and expertly handled. The rooms are well furnished with attention to detail paid to those little things that make a traveller feel at home such as Starbucks coffee, Tazo tea, beautiful towels and linens, and a safe in each room. Not enough can be said about Brigette who works in the club lounge. She is a super star. She ensures there are ample breakfast items for all guests to enjoy -- regardless if you are an early bird or prefer to drop in right before closing. Brigette has an amazing smile and a flair for making you feel like the you are the most important person in the world. The breakfast and service are a wonderful way to start your morning. The bar offers exceptional service after the dining room has closed. Their wait staff is couteous and attentive. As a woman who occassionally travels solo or occassionally with children, I appreciate the security measures the hotel has in place. Unlike most hotels, the pool area is accessible only with a room key, and it has a lifeguard on duty while the pool is open. I absolutely appreciate that the lifeguard ensures all guests are respectful of other guests, and he keeps a special eye on small children which is something every parent traveling with kids would appreciate. I recently found out there is a shuttle every half hour to Reston Town Center. Who hasn't always wanted a driver to drop them off for dinner and/or shopping?! One of my colleagues told me that the Sheraton will also pick you up or drop you off near the new Reston stop for the metro. Bravo Sheraton!
August 5, 2014
Rated 5 out of 5 by GarySN2 Excellent service from front desk, to cafe to housekeeping
We have a wonderful stay at Sheraton Reston. Apart from the pillow being too soft for both of us, everything else is superb.
I would like to mention that I Justin Cooper, Jesse and Maria from front desk who have been extremely helpful and hospitable during my 9 nights of stay there.
Besides front desk, staff from the restaurants and housekeepers have been very professional and warm.
Great job, Sheraton Reston!
March 27, 2014