Rated 5 out of 5 by Wolf73 The room was great but
No complaints whatsoever on the room itself. Great view, refrigerator, microwave, comfortable mattress, great nights sleep. There as part of a convention. The "special rate" for the room was high, not so special and the food for the last night banquet was nothing to write home about, sort of plain and bland. If you are not concerned about the price and like bland food, a great place to stay.
August 7, 2014
Rated 5 out of 5 by VeryPleased Wonderful choice!
For 74 years our conference was held at the Cavalier. Nostalgia notwithstanding, this was a vast improvement. Clean rooms. Not a hint of mold in the corners. No stained carpets or ceilings. Everything you would expect from a Sheraton. I will return whenever I need to be in Virginia Beach.
August 7, 2014
Rated 5 out of 5 by DiOnna Terrific Vacation at an Excellent Hotel!!
The hotel was absolutely TERRIFIC!! My family and I stayed at the hotel from July 30 thru Aug 3, 2014. The hotel has complimentary valet and check-in was quick & easy. Within a few minutes of arriving at the hotel, I was greeted with a great room on 11th floor room with fantastic views of the ocean, dolphins and boardwalk. The hotel staff was extremely accommodating by providing me and my family with the most outstanding customer service. I especially would like to thank Bekah and Amanda for their exceptional service. I appreciated the location of the hotel which is on northern section of the ocean/boardwalk, a few blocks away from the congested section of the beach. The hotel is clean, the food in the Fusion restaurant is good and the staff throughout the hotel are very friendly. I would definitely recommend the Hotel for I've already booked my stay for next year!!!
August 4, 2014
Rated 4 out of 5 by CropDuster Stay
Daughter called 3 weeks in advance to make sure a handicap accessible shower was available. Was not reserved upon check-in. Had to wait in lobby two hours. Bathrooms in conference area not wheel chair accessible, ledge entering bathroom can not be transverse d, without assistance. Can not lock stall or close, if in a wheelchair. Tried to eat in restaurant. beef short ribs on menu not available two nights in a row. No bread available at 6 PM on Sunday night. In my opinion staff appears to be poorly trained at front desk and in the restaurant. Beer can chicken also not available on Sunday also.
July 28, 2014
Rated 5 out of 5 by Yachty perfect for our needs
this hotel had all we wanted - easy beach access, comfortable, clean rooms. allowed us to keep our Maltese with us.
Beds and pillows --great --and my husband is very pillow picky.
Front desk ladies -- young ladies -- had enthusiasm, gave quick responses, and gave excellent info. (We did not know breakfast was included in our rate)
Location -- away from the really "noisy" part of the beach; however, close enough to walk to the Neptune Park area for live music.
Loved the outside snack/drink bar by the pool. Perfect place to take a break from the beach and have lunch and a "refreshing" drink.
July 28, 2014
Rated 5 out of 5 by jennd Excellent location, Dog and Family Friendly
We have stayed here twice before and are planning a return vacation for June. We are thrilled that this is such a pet and child friendly hotel with an unbeatable location. They try to keep the dogs contained to a couple floors, as to not disturb other guests but still make us all feel welcome. And, while we are usually forced to sacrifice something to bring the dog, this place is clean, well-maintained and offers everything we could want for a family vacation. I'm looking forward to seeing what the renovations bring - the kids loved the old zero-entry outdoor pool and the indoor pool was great for cool or rainy days. The staff is usually responsive but not necessarily proactive (they are skimpy with room towels but will bring more if you ask and don't offer spg extras/upgrades, etc.). If you have a dog, it can be challenging to arrange for maid service - it would be great if they offered to set an appointment time for cleaning pet rooms. And, it would be nice if they honored some of the other starwood rate specials, especially for extended stays. Everything considered, for the price, location and amenities, we haven't found a better hotel in Virginia, Maryland or Delaware that better meets our family's needs for a great beach vacation. We are looking forward to our next visit.
April 18, 2012
Rated 5 out of 5 by Tootsieroll All we needed in one place.
Great everything except air conditioners come on and off loudly when sleeping. Otherwise all great!
August 4, 2014
Rated 5 out of 5 by Pookie1221 Family Beach Vacation
We absolutely love this hotel, already planning next year's vacation. The only negative is the size of the bathroom, it is way too small.
August 3, 2014
Rated 4 out of 5 by DDL53 Comfortable beds
I had the best night sleep in a long time due to the comfort of the bedding!
August 2, 2014
Rated 3 out of 5 by Beachcomber Service not up to par for a SPG hotel
We have stayed in this hotel multiple times over the past few years because it is the only SPG hotel in this location (Ocean front). Every stay has resulted in anything from minor disappointment to major inconvenience or frustration. Problems include: lessor room than promised. Never a free upgrade (we are gold members). Lack of maid service on multiple days. No solution for barking dogs left in rooms for hours on end. Apathetic and artificially cheerful staff that do not solve problems or compensate for them. We should not have to go on vacation to make our own beds, beg for dry towels or put up with barking dogs and other noisy disruptions!
February 16, 2012
Rated 4 out of 5 by Anne920 Good Location
Ihe hotel is at a good location in Virginia Beach and was clean. My biggest issue was with the room air conditioning. the unit is positioned in line wit the sofa and the bed. If you're sitting on the sofa it will continually blow on you, and the person sleeping on that side of the bed will have air blowing on their head all night. The furniture arrangement needs re-configured for more comfort.
In addition, rooms were not ready at 4:00 due to the amount of people choosing late checkout. We waited until almost 6:00 for our room to be ready. They did provide a complimentary drink at the bar and a slight room discount for the wait.
July 17, 2014
Rated 5 out of 5 by Fran52 Great Staff
Must recognize Travis in Bell Services. I left a bag of drinks/wine outside while unloading my car. He kept the bag behind the Bell Station desk until next day. Thanks again Travis!
July 30, 2014
Rated 3 out of 5 by Beachcomber Poor service
I stay at this hotel a couple of times each year because it is the only SPG choice at this location. Usually at SPG hotels I receive outstanding service, upgrades and more. Not the case at this hotel. They have an SPG desk but we wait in line with everyone else. Bell hops will literally just stand there while you struggle with your luggage. We called for bell service upon checking out. We were told that someone would come to our room with a dolly within 10 minutes. 20 minutes later I went to the lobby to discover 2 bellhops with dollies just standing around. They still didn't offer to help and I just took the dolly as they ignored me. Check in service isn't much better and the wi-fi service is awful. At least housekeeping did their job this time but during previous stays had difficulty getting someone to make up the room. There is no pay per view movie service available in the rooms. Wouldn't the hotel make money from this? All of the services offered by this hotel are unsatisfactory! Wish I had another choice for SPG at the beach!
July 28, 2014
Rated 5 out of 5 by fresh81 This hotel has awesome features
This hotel was awesome during our stay. Our family members enjoyed everything during our stay for our daughter wedding. The one thing our family members liked was you all parking garage right across from the sheraton. They didn't have to walk far to get there. Other hotels you have to walk a distance to get to the hotels.
July 27, 2014
Rated 5 out of 5 by Maybelle Newly renovated room with view of beach.
This specialty room had two queen beds and the decor was so restful that my guests and I wished we could stay longer. Since it's right on the beach, it's a perfect location for biking, rollerblading, etc. Although construction continued, it did not interfere with our enjoyment. We did not eat at the main dining room so cannot comment on the food. The fitness center was still under construction.
April 18, 2012
Rated 3 out of 5 by Phyllis73 Memorial Weekend 2012
I want to begin by saying that the entire staff at this Sheraton was awesome! From the janitor, restaurant staff, front desk, parking attendant, etc. They go out of their way to make you feel comfortable, truly beyond exceptional staff! However the hotel itself lacks what the Sheraton name stands for. We stayed in a newly renovated Oceanfront room. The bathroom is very cheaply made and barely enough room for one person. The beds were comfortable and the sheets were crisp and quite clean but watch out for that balcony! The handrail is very scary!
May 29, 2012
Rated 2 out of 5 by July14Guest Less than thrilled
When I checked into my room it had a really bad odor. Since I had to walk back across the street to the parking facility to put my permit in my car, I grabbed some room air freshener at a nearby convenience store and applied a more than ample dose to the room when I got back. That seemed to help, but I left the room again and when I got back the odor had more than overwhelmed the air freshener. At that point, I stopped by the front desk and mentioned the problem. Some time later something was done and the odor gradually went away without the need for more air freshener. Unfortunately, by then I had the perception that maybe things weren't as clean as they could be and I was somewhat uncomfortable for the duration of my stay.
July 21, 2014
Rated 4 out of 5 by Everuby Beach Vacation
Wonderful location for beach activities. Lobby was clean and staff were incredibly helpful and accommodating. Disappointed in room itself, toilet was not centered in bathroom floor, very odd. Lighting in bathroom was very dim, almost dusk-like. Coffee maker was not cleaned out, had previous guests old grounds. We had 2 queens and the mattresses might need replacing.
July 25, 2014
Rated 5 out of 5 by wally2014 Right on the Beach - Clean & Comfy
Initially given the wrong room type, but that mistake was corrected. Hotel was clean and comfy - right on the beach. Staff was friendly and attentive. Did not eat at the Hotel, but there are restaurants within a short walk/drive.
July 27, 2014
Rated 5 out of 5 by bornshopper614 Loved Every Minute!
This was our first trip to Virginia Beach and we had such a fun time!!! The hotel staff was so friendly and helpful as soon as we arrived to check in. Rooms were very clean and the beds were very comfortable and our view and balcony were just perfect. We were able to leave our vehicle in the hotel's parking garage until it was time to go home because we were able to walk to everything from the hotel. After being at the beach all morning, we could take advantage of the pool. We loved that the hotel was pet friendly so we could take our Pekingese with us but you would never know there were dogs there because it was always clean. The breakfast buffet was excellent!! We really enjoyed our stay and will definitely be back!!!
July 18, 2014
Rated 5 out of 5 by Kurt65 Great staff
The facilities are currently under upgrade at the VA Beach Sheraton oceanfront so we understand the necessary lack of availability. What makes me a repeat customer here is the staff.
I would like to recognize in particular Villa who works in the restaurant. She made my parents and I feel welcome. She is very informative and caught onto my son's interest in marine wildlife immediately and brought him binoculars. She also called him by name, and he asked me how she knew it! She is a school teacher and this shows in her rapport with children. My car broke down while we were there so Villa had a care package delivered to my room to brighten our day. It worked!
A gentleman who waited on us in the restaurant the evening of December 10th was also exceptional. I believe his name was John but I am not positive.
December 14, 2011
Rated 5 out of 5 by lightningmcqueen Great staff and location
The staff was excellent. They were friendly and helpful. The responded quickly to any needs we had. There was construction going on during our stay that closed the pool and fitness center, but that was not really an issue since we were interested in the beach and other activities in VA beach. So, the construction was not at all an issue. The hotel is well maintained and our room was clean.
January 8, 2012
Rated 5 out of 5 by VickiW I always enjoy this Hotel
The Sheraton Oceanfront is a lovely place to stay. We had a room that overlooked the ocean and were able to watch the dolphins playing at sunrise from our balcony. The room has great amenities:coffee maker, microwave and fridge. LOVED the shower (esp the shower head) and the bathroom was spacious! Once the renovations are completed it will be spectacular!!
December 19, 2012
Rated 5 out of 5 by cherm129 Awesome Hotel
We just recently stayed at this Hotel and were very pleased to learn that there was free internet use in the rooms and complimentary Starbucks Coffee each morning. The staff was very friendly and accommodating, and the outdoor pool was so beautiful with the huge fountain in the middle. We will definitely be coming back to this Hotel.
September 18, 2012
Rated 5 out of 5 by Terry66 This hotel is OUTSTANDING!
Our entire stay at the Sheraton Virginia Beach was exceptional from start to finish. The customer service provided by everyone who works at the hotel is outstanding. The rooms are beautiful and clean. The beds and linens are excellent. The staff treat each person like they are the most important person in the hotel. Exceptional!
August 20, 2012
Rated 5 out of 5 by Glenn1112 unexpected jem of a hotel
I traveled to Virginia Beach from Dallas with family and was blown away with the awesome experience we had! First, the room was confortable and clean (we were in a pet room also) the housekeeping staff was kind and professional! The front desk staff were very nice and helpfull! The restaurants were excellent and not too pricey. The fitness room was very modern, and had just enough equipment, very clean! I travel quite a bit, and was very pleased with my stay! Thank you for helping us have a great family vacation! p.s Every staff member we contacted was friendly,kind, and had a smile! Loved it!
July 11, 2014
Rated 5 out of 5 by Joe28 This hotel has one drawback.
As far as we are concerned this hotel's bathroom are somewhat small compared to other Sheraton hotels. I noticed in this hotel that there are no towel racks installed in the bathroom, therefore precluding one from utilizing the towels more than once. This negates the efforts of the hotel to conserve energy and expense of reusing the towels more than once.'
One other concern we had was the laxity of staff in insuring that only the designated floor for dogs be used. I brought this to the attention of staff and they immediately addressed the issue.
Other than that we could not find fault with the hotel any in other area.
July 6, 2012
Rated 1 out of 5 by trprig Worst Customer Service & Experience ever
I had issues with my room keys. I went to front desk 3 times to complain about the room key not working and each time they replaced the key. However, the keys never worked. When the 4th key didn't work I got frustrated & went to them and asked to lodge a complaint. They were reluctant to write a complaint. When I insisted, the receptionist called the Manager, however the same response from Manager that the key must have been tempered by mistake by me.
On insisting to write a complaint and get the lock checked, Manager sent a maintenance person to look at the lock. What I feel is that they should have offered this themselves second time when I went to get the keys replaced. The issue was found with the lock where its wire was broken from inside.
In the evening when I went to ask for a second key, the receptionist asked me how many times you have asked for keys? And after explaining what happened she issued me a duplicate key, but disabled the previous key. Now this created another issue where my wife was unable to enter the room because she had the previous key.
I will never stay in this hotel or this chain of hotels. Staff was not friendly, not even said a single sorry or apologies for this.
July 21, 2014
Rated 2 out of 5 by Zwizzer Disorganized breakfast
We really tried to be patient....but the breakfast staff is inattentive and clueless. Saturday manager apologized as we're checking out. Summer waitresses more interested in social networking with guests then effective, efficient service.
July 19, 2014
Rated 5 out of 5 by WJesse Top-notch Service & Comfort
The best combination of comfort, service and value among the upscale Virginia Beach hotels.
Service: Lives up to the Sheraton standard. Welcomed by the valet as we entered, quick and efficient check in, attentive restaurant staff, friendly & efficient housecleaning staff. Plenty of smiles and offers of assistance throughout our stay. Especially impressed by the staff's availability and helpfulness during the busy Labor Day weekend.
Room: We had a king oceanfront in the Cabana section, overlooking the pool and the ocean. Exceptionally clean, especially the bathroom where even the grout was immaculate. Bed was firm but comfortable, pillows large and fluffy, not stiff foam. Plenty of room, one armchair with Ottoman, spacious work desk. Somewhat small balcony, deep but not wide, two chairs, no chaise lounge or table. Tall refrigerator without an ice section, medium size microwave. IPod-compatible alarm/radio. Large flat-screen TV. Single-cup coffee maker. Laptop-size safe. Lots of electrical outlets, at each bedside table, at the desk and wall circuits. Temperature control was steady and air conditioner quiet. Single sink, good counter space with additional shelf below. Standard bath tub & shower, good water pressure, hot water was instantaneous. No noise from surrounding rooms.
Con: - Dim bathroom, no magnified mirror, hard to shave or apply make-up.
Aqua Vi Restaurant / bar. Great ocean view from the floor-to-ceiling windows. Full breakfast buffet (sans omelet or waffle station), open until 11:00 a.m. Food on the line is kept hot and fresh, plenty of fruit available, both whole and prepared in different cup combinations. Regular breakfast menu also available. Lunch choices very well done, an excellent Ahi tuna wrap and tender and flavorful seared scallops. Service was outstanding, attentive and available as well as friendly. Comfortable bar for evening cocktails, but closes too early for nightcaps after an evening out.
Pool / bar: Average sized outdoor pool, plenty of lounge chairs but few umbrellas. Center fountain dresses it up. Towels available, stock refreshed throughout the day. No lifeguard. Bar in pool area for drinks and lunch items. Orders taken at the bar, food delivered to your chair. Hotel prices, so no bargains, but very good sandwiches and salads. Indoor pool also available.
Parking. A small lot across the street, a shared overflow lot with limited space, both full by 9:00 p.m. Complimentary valet, so you can leave it with them and call ahead when you need your car. Slow at check-out time, as expected.
September 6, 2012