Rated 4 out of 5 by angelaG good location, lovely building
great location, lovely decor, staff didnt really explain much at check in such as you need your key for the life, where the facilities was general information needed i feel
December 11, 2012
Rated 2 out of 5 by PKT2013 Tired - both hotel & how I felt after night
On arrival waited/standing over 25 mins at check in at 1800. Lighting throughout poor, bathroom antique, lack of soundproofing. Location only thing going for this place.
May 6, 2013
Rated 3 out of 5 by PW10036 Needs facelift
Older hotel. Good location. Rooms large for London standards but dated. Check in and restaurant staff service substandard.
November 16, 2013
Rated 3 out of 5 by GST2012 Surprised - Hotel Room
I was suprised to get a room on the second floor as a SPG Gold member.
In other hotels I normally to get a dedicated SPG room which is of higher standard.
August 31, 2012
Rated 5 out of 5 by Charlie5741 Outstanding hotel by Hyde Park
We have stayed here a number of times and find the staff to be very friendly and helpful. The location is great and we will stay there again next time we come to London
September 27, 2012
Rated 2 out of 5 by DrTech disappointing
No coffee/tea facilities in room
Poor TV selection
November 28, 2013
Rated 3 out of 5 by KCPLDR This hotel is ready for a refurb...
I found this room unimpressive and cold. The windows have air streaming in from outside, which is fine for Spring and Summer but wholly unacceptable at Chrismastime.
December 17, 2012
Rated 5 out of 5 by airporttravel Excellent Service
Second visit to this Hotel. Excellent staff and very nice Studio Suite. Nice selection for breakfast. All staff very courteous and professional.
October 13, 2013
Rated 4 out of 5 by Allan1 Hotel Stay
While we had some issues with our rooms, the hotel staff and in particular Roman went out of their way to make sure that we were properly looked after. Great staff.
August 15, 2012
Rated 2 out of 5 by Atlanta311 Very dated
Elevators were jarring, stopped unevenly on floors. Plugs in the room did not work well. The lights in the gym shut off in the middle of my workout.
September 25, 2013
Rated 5 out of 5 by tonyw1 An excellent hotel in a great location.
if you are looking for somewhere central in London this is the place to stay. Everything is close by and the hotel rooms, restaurant and staff are all excellent.
May 9, 2012
Rated 4 out of 5 by maryluce accessibility
The accessibility for disabled people was very good, we had a nice stay and the personal was very friendly.
The location of the hotel is also very good.
August 20, 2013
Rated 2 out of 5 by Truffles Hotel desperately needs refurbishment
The location is great, but almost every aspect of this hotel needs an upgrade. The fitness center was the only exception as it has recently been refurbished.
June 30, 2012
Rated 1 out of 5 by DRBianchi Great Location
Very bad room layout, furnishings, desk area for biz..Phone didn't work, toilet dirty..The bed matress was creased in middle?Noisy..Cold, even with heating..
December 11, 2012
Rated 4 out of 5 by David24 Great Location
Our Suite was adequate but definitely not lush. The bathroom was great! There should have been free wifi in the lobby and bar area. The conciage was great!
May 7, 2012
Rated 5 out of 5 by Liliana62 This hotel has great customer service
Welcoming environment, excellent customer service, and perfect location. Breakfast was excellent and Citrus has great food. We had a wonderful experience!
December 25, 2012
Rated 1 out of 5 by Dalmike Awful
There was no water bottle in the room even though I had gold standard. The Internet was AWFUL. The price was rdiculous and the staff was rude.
September 14, 2013
Rated 5 out of 5 by Benjamin1 Wonderful Stay
The staff is number one in Customer Service. Everyone was very helpful and nice. The rooms were very clean and the on premises restaurant was excellent.
May 31, 2012
Rated 4 out of 5 by timetraveler traveler
The internet was terrible. I called for a spoon and they wanted to charge me 10 pounds for it . I have never stayed at a hotel that charges for cutlery
October 30, 2012
Rated 4 out of 5 Shaving kit - concierge
I needed a shaving kit. You supplied one to me, but it was horrible. Very painful shaving oneself with it.
Concierge people were very helpful
September 4, 2013
Rated 3 out of 5 by alex1 Dire need of Upgrade
The old brown carpeting in the rooms are in dire need of update. Old, stained, brown - gives the impression of a depressing hotel in financial trouble
December 5, 2012
Rated 5 out of 5 by MDFLORIDA Excellent Stay
The staff is very courteous, the room spacious (suite level), and very clean. They really made me feel special.
November 5, 2013
Rated 5 out of 5 by Scott1966 Breakfast
It was all very good apart from the breakfast experience. Very poor directions and a little soul less. Needs better planning if a long term refurb
January 5, 2013
Rated 2 out of 5 by diegoem This hotel has poor rooms
Rooms were not meeting expectations. Air conditioner was useless. Bathroom was tiny and pleasent to take a shower. Bed and room size were ok.
July 21, 2013
Rated 1 out of 5 by macaroon tHE SERVICE NAS THE ROOM ARE IN VERY POOR CONDITIONS
cONSTRUCTION WORKING- MANAGEMENT DO NOT MAKE CUSTOMERS AWARE, ZERO HELPFUL.
DEFINITELY ONE OF THE WORST EXPERIENCE FOR SUCAH A RENOWEND VENUE.
June 21, 2013
Rated 5 out of 5 by NCmd Great location with great service.
The Park Lane is located just across from Green Park with ready access to the Underground and Tour Buses. Great room with outstanding service.
June 20, 2012
Rated 5 out of 5 by Kags02 Excellent
Lovely period features, very comfortable hotel in a great location. Would have no hesitation in recommending, we had a very enjoyable stay.
March 4, 2013
Rated 3 out of 5 by Gouvorni Good hotel
The hotel is quite charming and the location is almost perfect. Nonetheless, in my opinion, the service does not live to the expectations.
July 24, 2012
Rated 4 out of 5 by panther77 March at the Park Lane
Another excellent stay at the Park Lane. As usual, the staff was very helpful, especially the resourceful, thoughtful concierge gentlemen.
March 25, 2012
Rated 4 out of 5 by AlCal "Green" Program
After leaving the "Green" sign out on my first night....it took three days of calls & complaints to get my room cleaned and serviced.
July 13, 2013