Sheraton Philadelphia Downtown Hotel

  • 201 North 17th Street
  • Filadélfia,
  • Pensilvânia
  • 19103
  • Estados Unidos
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Rated 3.3 out of 5 by 784 reviewers.
Rated 5 out of 5 by This hotel exceeded all my expectations This is a top shelf hotel that takes first rate care of their guests. From Toni, at the front desk to Mary, the concierge, they exceeded our expectations and made us feel like family. April 22, 2013
Rated 2 out of 5 by Room in poor condition Rugs were dirty and stained. Left sunglasses in room called when I got home talked to housekeeping said they would call back with update Have heard nothing. very poor customer service August 21, 2012
Rated 4 out of 5 by Restaurant My son and I ate breakfast in the hotel restaurant each day and the servers were very friendly and helpful. We really liked it that breakfast was available all morning on the weekend. August 29, 2012
Rated 3 out of 5 by Disappointment We were disappointed in two things: a) the thermostat going on and off all night makes for sleep interruptions. b) two of the four days our room was not cleaned, beds not made, etc. May 15, 2013
Rated 5 out of 5 by The staff was amazing, friendly, very helpful! I could not have asked for anything more. The hotel was beautiful, the atomosphere was terrific. The location was perfect. The staff did an amazing job. Thank you! November 12, 2013
Rated 5 out of 5 by Grat Stay Stayed for a Conference. Staff was excellent. Joe helped us out finding a place to eat and providing walking/driving directions. Smile was a welcomed surprise for a big city hotel. October 16, 2012
Rated 3 out of 5 by Need some changes There needs to be free wireless in the rooms. For business travel this is a must - should NOT charge for this service. The hallways were not very clean. The staff were very helpful September 24, 2012
Rated 3 out of 5 by Several complaints Checking in was a problem in spite of my reservations, which were made with great care, and at additional expense in order to get two connecting rooms, and having rcd confirmation. Fortunately the manager came along by chance and straightened out the matter. But the process took at least a half hour. Second: the coffee maker in my room 1503 was cleverly located in such a way that the instructions in the form of diagrams were absolutely illegible even during the day, and even with all and I mean all, the lights on. Result: no coffee for me in the room.( I dared not unplug the device in order to relocate it.) Third: In the middle of the night I wanted to change the temperature in the room. But the thermostat is not lighted. And: like the coffee maker, it is not legible even with all the lights on. Fourth:: There is a comfortable arm chair in the room. Would be great for reading. But, but: there is no lamp anywhere near the chair. Figure that one. All of the staff with whom I had contact were excellent, lovely and helpful- The restaurant was also excellent, both food and service. Staff is great. Third: June 6, 2013
Rated 2 out of 5 by Problems Although most staff were friendly and courteous, my biggest problems were service related. I had to call 5/6 days to have our room cleaned. When I called, I was lied to by front desk staff saying that the housekeeping staff hadn't gotten to me, only to be visited by a manager who admitted that day after day my room had been listed as checked out. One day clearly the staff were doing the heavy cleaning of all the checkout rooms on my floor, but not mine. It required my family to sit many many times at 4-6pm on the Mezz waiting to have room cleaned. Waiting one day, for toilet paper! During my stay, weather temps went over 92 degrees, but when turning on our room airconditioner, it was so loud, and useless that we couldn't speak to each other or hear our TV. On almost all days of our stay, our room keys were disabled, causing every member in our room, and our entire group to have our keys re-programmed. But amazingly, when we did this, no ID was checked to see if this was our room.! The hotel construction difficult but mostly the window cleaners made noises that woke us 2 mornings. Sorry, will not stay again. May 31, 2013
Rated 2 out of 5 by Prolonged fire alarm There was a prolonged fire alarm while I was trying to have a phone conference from my room. This significantly impacted the phone conference. I will not be staying here again. May 9, 2012
Rated 4 out of 5 by Comfortable room The bed was great....I've never slept so well in a hotel before! I didn't realize the parking was so much per day though. Maybe Free WiFi can be included to make up for that?? January 14, 2013
Rated 5 out of 5 by Excellence customer service was pleasant and accommodating to all of my needs. I stayed here the last day of my trip, but will be sure to stay longer the next time I visit Philadelphia! July 24, 2012
Rated 4 out of 5 by Nice Renovation Newly renovated rooms were very nice. Great view of downtown from the 25th floor. Room near elevator was surprisingly quiet. Only things missing were a fridge and microwave. January 19, 2013
Rated 5 out of 5 by wonderful hotel and beautiful view I love the location and conveinience of the hotel in regard to access to center city. The room was absolutely gorgeous. The only thing i wish was included is a refrigerator. March 5, 2013
Rated 4 out of 5 by Very nice hotel Very nice and comfortable room, the front desk and conceierge staff are very helpful. Had a nice time staying there. December 29, 2013
Rated 3 out of 5 by This hotel is in a great location I did like the fact that no one told me about parking and when I arrive home there a charge of 38 to my credit card. Wow 38 to park at a hotel that im staying at!!!!!!!!!!! December 31, 2011
Rated 5 out of 5 by Very accommodating, good location. I pulled up and was greeted by a very friendly valet. I parked my car and was able to check in within a couple of minutes. Room was clean and had everything that we needed. March 11, 2013
Rated 3 out of 5 by Hotel needs update This hotel gets lots of traffic. The registration/check-in process was slow. The rooms need to be updated. We chose this hotel because our preferred one was not available. June 10, 2013
Rated 4 out of 5 by Great Hotel, Great Location Hotel staff was very helpful at check-in. The room was clean and comfortable. Location of the hotel was great. Stayed 2 nights on business and would definitely stay again. March 17, 2013
Rated 2 out of 5 by Better luck next time At check in was given a room already occupied. Could have beed very akward. Next morning toilet would not flush. The attitude was oh well we will get some there to fix it. January 13, 2013
Rated 4 out of 5 by Staff was very friendly My wife and I had a very enjoyable stay at your hotel. The staff was very friendly and courteous. The facility was clean and inviting. December 10, 2013
Rated 3 out of 5 by service was wonderful The only bad thing was waiting for the elevator. We used the stairs multiple times due to fulliness of the elevators and when your on an upper level this gets tiresome, February 21, 2013
Rated 3 out of 5 by Uneven to say the least Rooms and service are top-notch. Hotel open areas like bar, atrium, etc. are on the haggard side and in need of update. Food available in the bar is downright horrible. February 18, 2013
Rated 3 out of 5 by Unclean Hotel was nice but came back 2nd night at 11PM and room was not cleaned! We had to leave room so it could be cleaned and we weren't offered anything, not even a drink! August 2, 2012
Rated 4 out of 5 by Nice Short Stay I travel a lot for business and this stay was no different. It was a pleasure being greeted at the front desk and being provided with excellent dinner recommendations. August 24, 2012
Rated 5 out of 5 by convenient area, comfortable and safe Very comfortable, cozy room. It would have been nice to have a mini-fridge in the room as well as free internet. Other than these comments, everything else was super. October 2, 2012
Rated 5 out of 5 by Beautiful hotel This hotel is 26 stories, and the view from my 24th floor was incredible! Very clean and comfortable. Pets are allowed under 40 lbs. they have a gym and a pool, too. July 4, 2013
Rated 5 out of 5 by Great staff, one concern Every person we came into contact with was extremely helpful and pleasant. Our one major concern was that we had 5 rooms for a group of people running a race for a children's charity and the special needs children themselves were participating. When making the reservations I had been very clear that we would need late check out to ensure the safety of the kids. When we checked in only 2 of the rooms were allotted late check out, and while that was a nice accommodation for those two rooms it was a hardship for the other three. There was a big block of rooms for runners and in the last 8 years we have stayed at a different hotel for this race and the late check out was always guaranteed for that entire block. It was a real problem for us, and I am not sure we could stay at this hotel again for this event if they cannot adjust this policy. I know the hotel was full bc of the race, but we also know it would not be full the next day so there was plenty of time to make the turnover of the rooms with the right staffing plan ahead of time. With such a well trained staff, and nice property it was a real shame to have this problem. September 16, 2013
Rated 2 out of 5 by Hotel beds are very comfortable. Wifi is NOT free. The faucet in the bathroom leaks. The staff is not friendly or helpful. Internet in room costs $16.99 per day. I will not choose to stay here again if I can help it. November 21, 2012
Rated 3 out of 5 by This hotel did not meet my expectation The carpet in my room had stains. The bedsheet felt "rough" to the skin. My stay wasn't bad but I was expecting something a little bit better for a Sheraton. October 1, 2013
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