Rated 3 out of 5 by Alec78 This hotel did not meet my expectation
The carpet in my room had stains. The bedsheet felt "rough" to the skin. My stay wasn't bad but I was expecting something a little bit better for a Sheraton.
October 1, 2013
Rated 5 out of 5 by Pammy Staff was great
Everyone on the staff was very accomodating and friendly. We especially like the young lady working the Club Lounge in the evening and the morning during our stay
April 21, 2013
Rated 4 out of 5 by Dranoel My stay on 12/22
Everything was just great. Your staff was very good. One improvement, you could make, is have a shuttle for Philly airport & Amtrack. Most top quality hotels do.
December 31, 2012
Rated 2 out of 5 by phillyphan Stayed for wedding
- Hotel was unclean
- Reception was unfriendly and spg line took 2 x as long as other lines
- staff continually told us to go talk to "x" person (who was busy).
April 29, 2013
Rated 4 out of 5 by Foodie1234 Mixed experience @ Philadelphia Downtown
We usually love staying at Sheraton hotels, and looked forward to our stay here. The lobby was beautiful. But the lady who checked us in at the front desk started our experience with a negative impression. She was not helpful, did not offer any benefits/upgrades with our SPG status (even though it was pretty obvious to us by the parking lot that the hotel was not full), and she was seen rolling her eyes with attitude when dealing with other customers. On the other hand, the bell staff and concierge were great--very friendly, personable and accommodating to our needs. When we got to our room, we found a wet rag hanging on the shower curtain rod--must have been left by the cleaning staff. This was removed the next day when they returned to clean the room.
The pool and exercise facilities was very nice, and well stocked with towels. The parking lot was run down and needs repair. Some elevators were nice and clean, whereas others had litter on the carpeted floor.
All in all, we enjoyed our stay. The positives did outweigh the few negatives we experienced. Next time we are in Philly, I think we would consider staying here again.
August 13, 2013
Rated 3 out of 5 by markie Older hotel
time for renovation to be top notch: elevators are extreamly slow, dinner buffet priced nicely but food i ate was tasteless. Parking is a mess and complicated
April 15, 2013
Rated 2 out of 5 by LDMassachusetts Time for a remodlel!
This property is a little tired and needs a remodel. The staff was great and the location is really good, but the old decor and finishes made me sad.
October 5, 2013
Rated 5 out of 5 by PW982 Great location-Great Staff
The staff at this hotel are always superb. The concierge was extremely helpful. Peter and Nicole made our evening extra special with their attentive service.
February 4, 2013
Rated 3 out of 5 by NS1PP Service and Room Amenities
Service in the lounge bar and restaurant was not good. Servers were not kind. Blanket was too heavy. The SPG membership was not recognized at the front desk.
November 30, 2011
Rated 5 out of 5 by nate this hotel rooms were great
the rooms were great, the bed very comfortable, could use a fridge for keeping water or pop cold. other then that everyone was very nice an accomidateing.
January 22, 2013
Rated 4 out of 5 by ENES Great staff, only good facility
The staff was phenomenal; the facilities could be nicer; new carpeting, a computer, a standard refrigerator, an unbroken safety locking stop on the door.
May 14, 2013
Rated 3 out of 5 by Saint Bathroom Needs Renovation
Sink stopper detached from control rod. Shower fixtures corroded and imprecise on water temperature control.
Staff was uniformly helpful and friendly.
November 15, 2011
Rated 2 out of 5 by Lena123 Rundown
Hotel very rundown, carpet in the room is very old with stains
Breakfast on gold members level is horrible, stuff not friendly
Location is very good
June 18, 2013
Rated 3 out of 5 by dcdroid family friendly
great location & very gracious staff...
good food & service.
could use some new carpeting & a paint job to lighten up the feel of the halls & rooms.
August 22, 2012
Rated 4 out of 5 by Jeanius Pretty hotel, close to highway exit
Stayed here because we received a discount for the Electric Run. Pretty facilities, beds were comfortable, love the pillows! Also had a nice view.
July 22, 2013
Rated 2 out of 5 by Bill Needs updating. Great staff.
Good food, great staff. Facilities are very dated. Rooms lack adequate lighting. Conference chairs are stained and uncomfortable for long periods.
March 1, 2013
Rated 4 out of 5 by psychojam nice hotel but missing amenities
the pool/spa were not working and our floor ice maker was not producing ice. The club room was nice w. the young male attendant doing a great job.
August 5, 2012
Rated 5 out of 5 by mwade327 Room Cleanliness
The room was very clean and bed was comfortable. Housekeeper that we met in the hallway on Sunday morning was very friendly. Great place to stay!
March 11, 2013
Rated 3 out of 5 by moon features okay.
The room appeared like it has been cleaned a long time ago.It was very dusty Light bulb was missing but it was replaced as soon as i reported it
June 12, 2013
Rated 4 out of 5 by bala0302 Good Customer Service
We stayed in the hotel in July 2013 for two days. We had a pleasant experience. The facilties and the staff service to customers are excellant.
July 18, 2013
Rated 3 out of 5 by Didi pool not available had to wait to check in way after check in time
The hotel was fine. The staff was very nice and helpful. We got to hotel at 1230 pm and was told our rooms werent ready which I expected. We went out for the day and came back at 3pm which is check in time. Rooms still were not ready and had to wait until around 5 00pm Were told that check out time for spg members is 4pm platinum and that is why room was not available. Meanwhile check in time for spg members is 3pm. They gave us free parking for our inconvenience which was very nice after my husband had to complain. We were happy with that. But then when the kids went to use the pool it was locked. There were a few people calling down to the desk and waiting. We all had called the hotel to make sure there was a pool to use. This was a big part why we stayed at this hotel. I called the front desk and they told me the pool would be closed until the weekend. Kids were extrememly disappointed. Wednesday nite it was closed and we made other plans for thursday night since the pool would be closed. When we came back to the hotel we heard that it was open Thursday nite Oh well. Nothing is perfect in life. All in all, we had a great time in Philly.
February 27, 2012
Rated 4 out of 5 by jinnut Room internet
The stay was great but the wirelsss internet that I pay $10 per day for constantly drops. My connection was extremely bad even after midnight.
March 16, 2013
Rated 5 out of 5 by BioGuest Very Accommodating
We were apleasantly surprised with the friendly, professional, and accommodating service the entire stay. Thank you for the great experience.
February 7, 2013
Rated 4 out of 5 by Christoph Refurbished Sheraton, centrally located
Exterior dated, interior updated. Very limited hours for the Club Lounge, which is not on the Club Floor. Impressively large fitness center.
June 24, 2013
Rated 2 out of 5 by Philly12 Sheraton Philadelphia
Needs some cleaning, carpet stains everywhere. Could improve on shuttle transportation. Could improve on food services at night
October 14, 2013
Rated 2 out of 5 by MJJ2013 Needs to be business friendly
Stay was average at best as far as cleanliness and knowledgeable staff. Customer service was frustrating. I was in Philadelphia for a conference and shared a room with a colleague. I called the front desk at least 3 times to make sure both our names appeared on the bill or ideally if the bill could be split between 2 cards for reimbursement. The first time I called was a day before checkout and I received a blank bill immediately, unclear why? I called again and was told I needed to wait until checkout. I had to leave for a 6am meeting and called later in the day of checkout, explained the situation, and was told they would work on this and email me the receipt. The final result was one night charged to me and 2 nights charged to my colleague on different bills with only our individual names on each. I called after the trip and was told that there was no way to change after checkout. I asked for customer service to make a complaint. Was told that their supervisor was not available. I called the main number again and was transferred to voicemail twice. This hotel staff does not seem to understand simple business requests from business travelers.
May 23, 2013
Rated 4 out of 5 by weekendstay Returning guest
Improvements were made since our first stay last fall. Facility is in great shape and in a great location for walking to any attractions.
February 11, 2013
Rated 3 out of 5 by Conferencegoer Great service, kinda grungy accomodations
Every staff member I encountered was wonderful..very helpful.
The structure inside is crumbling, carpets were not cleaned, just grungy.
April 11, 2013
Rated 3 out of 5 by Eric101 Needs improvement
Hotel lobby and bar area are nice, room was comfortable, but stains on carpet. Bed was very comfortable. Price does not match the rooms.
July 30, 2012
Rated 5 out of 5 by TC123 Best night of sleep ever.
The staff was very friendly and efficient. The room was comfortable and they have the most comfortable beds I have slept in in a while.
February 20, 2013