Rated 4 out of 5 by BusinessGuy15 Great location
At your service agent not very friendly or accommodating to a request for a late check out. Visited the front desk and they were more helpful.
Very nice rooms and a good location make this a good option for business travel.
August 23, 2013
Rated 3 out of 5 by M123 Room Temperature Was Not Comfortable
The room was not a comfortable temperature. We reported the issue to the front desk after the first night, but no improvement in comfort resulted.
This was a club level room, and I expect better staff service at this room level.
September 30, 2012
Rated 4 out of 5 by Annie08 Wonderful 2nd Stay! Great Customer Service & Can't Beat Location!
We had the pleasure of staying at the Sheraton Seattle as complementary guests of the hotel for two nights. The hotel staff provided exemplary customer service from the moment we arrived, which continued until we checked-out. I give the Sheraton a 4-star rating on excellent customer service, location, and their SPG rates. The Sheraton is located in the heart of downtown, close to Seattle Art Museum, Convention Center, Fisherman’s Wharf, Pike Place Market, Space Needle and the shopping district. The city hosts some great restaurants and entertainment venues, all within easy walking distance of the hotel. Rooms are clean and comfortable with nice city views, if you prefer the higher floors. The hotel staff were very accommodating and attentive to our needs, providing an overall great hotel experience. A thank you goes out to the hard working staff for extending gracious hospitality and making us feel welcome. I would definitely not hesitate to stay at the Sheraton Seattle Hotel on our next visit. Highly recommend this hotel for both business or private travel.
September 12, 2012
Rated 5 out of 5 by vennie This hotel has good features.
Excellent work out facility, including pool. Great SPG recognition with welcoming wine presentation.
January 5, 2014
Rated 2 out of 5 by button Fell short
The room was quiet and reasonably well outfitted, and bed was comfortable, though, after the room was cleaned, a used coffee cup was left, tea bags were not replenished, and only 2 bath towels were provided (even on move-in).
May 19, 2013
Rated 2 out of 5 by Flyrod Nice Hotel,However
We arrived after midnight and were promptly informed that our reservation was for the day before, Since we had arrived after midnight our rooms had been given away. Staff bent over to help but ended up on a Hide a bed
September 17, 2013
Rated 5 out of 5 by DDG55 Great stay!
Staying at the Sheraton downtown Seattle was very pleasant. Within walking distance to the corp office, a variety of choices for dinner, and close shopping. The hotel staff was exceptional. I couldn't have asked for more.
August 17, 2013
Rated 5 out of 5 by HHJH1 Great location!
We have enjoyed our December visits to Seattle and staying in the heart of the city has been so convenient for shopping and quick walks down to Pike Street Market!
December 9, 2013
Rated 5 out of 5 by Keptwoman81 Great Location, Great Hotel
This is a beautifully decorated, conveniently located hotel with a very accommodating staff. Their gym facilities and pool are in excellent condition. The bar area great. Rooms are clean with up-to-date furnishings.
September 16, 2013
Rated 5 out of 5 by Timb The Club Level is genius
If you can, stay at the Club level. The Club itself is a nice, relaxing place with a tremendous view. The staff of the Club was just amazing and exceptionally friendly.
In addition, who can beat free wifi in a grand hotel.
October 24, 2012
Rated 5 out of 5 by Skip2013 Great hotel; no complimentary WiFi
Super hotel, great staff, great location, but typical flagship hotel: charge for WiFi, super expensive breakfast, super expensive bar...assumes everyone on expense account, which I was not.
Superb fitness center...superb!
July 14, 2013
Rated 4 out of 5 by Steven101 Issues with Billing
I did not receive the group rate that had been earlier negotiated. We are working through that with my corporate travel folks.
If there is any SPG recognition given at this hotel, I would not know it.
October 28, 2013
Rated 5 out of 5 by Hair9118 Great Prices and location!
We love to stay at this hotel every time we go to Seattle. It is the best location and the best price for the quality in Seattle. We have stayed at a lot of hotels in Seattle. The restaurant and bar are really great also.
January 22, 2013
Rated 5 out of 5 by lmg740 The Hotel was fantastic!
This was a wonderful Hotel. The rooms were great and the staff were very friendly and helpful. Great location to everything. I am planning on returning with my family for a vacation.
November 20, 2013
Rated 5 out of 5 by SDB19523 Awesome Hotel
I was somewhat nervous about our stay here as it was going to be during a busy Emerald City Comic Con week but everything ran so smoothly. From the valet to check in and dining we never had any problem with the service.
March 6, 2013
Rated 4 out of 5 by lcb1 Great location
The hotel location makes it easy for those in business trips to get to restaurants and main business in town. It is spacious and comfortable and will be even better when it goes though some modernization/renewal.
September 2, 2013
Rated 5 out of 5 by jrs7 7th ward council member
It had a great gym and pool . I did not like the placement of the chair in relation to the tv. #909. The Daily Grill had good food.
The staff at the hotel was great, always helpful.
November 18, 2013
Rated 1 out of 5 by Ginger DON'T STAY AT THIS HOTEL!!!!
Over-priced restaurant and awful food, noisy and worst of all they charged $92 for 2 days of parking!!! Phoned and complained but they would do nothing!! There are better places to stay. Would never stay there again.
June 10, 2013
Rated 2 out of 5 by Cookc Noisy central air
Every 10 minutes air system would make Loud crash. Not normal at all. Sitting chair in room dirty stained. Would not stay again
December 22, 2013
Rated 3 out of 5 by beaumont Great location
Daily maid unsatisfactory- dog hair, bathoroom inemities not replenished, had to call to have maid service
Pillows unsatifactory - too soft.
Stayed once before, not sure if I would stay here again. Very disappointed.
November 27, 2012
Rated 4 out of 5 by cat2lam comfortable but too expensive for many people
bed was excellent. parking was not discounted for lengthy stay. will pay extra for local/calling card phone and wifi. bathtub has concave bottom--uncomfortable to stand. includes pool and fitness center (never used)
May 29, 2013
Rated 5 out of 5 by Ocean7 This hotel had great facilities
Service was courteous and attentive. The facilities were clean and attractive. The food was average. Some of the food outlets could use some improvement. The rooms were very comfortable. I enjoyed my stay.
September 24, 2013
Rated 1 out of 5 by DisappointedMarch2013 sheraton seattle
stay away from this hotel. if you do - make sure the people taking your reservations understand what you want and make them confirm it. the rooms we booked were not what we got and what we got was extremely noisy.
March 24, 2013
Rated 5 out of 5 by shikahroo Fun vacay spot
So it was the first time we took advantage of the hotels features. The pool was awesome, the Jacuzzi was just right. Friendly staff and a perfect location near everything. I would definitely be staying here again.
April 3, 2013
Rated 3 out of 5 by Seahawks13 Lacking Simple Features
There wasn't a clock radio in the room.
January 14, 2014
Rated 4 out of 5 by artan August 17
Staff responded quickly to long lines at check in at 3 PM
Bell staff should have alerted us to option to check-in at 10 AM and just get room key at 3 PM - We checked bags so we could enjoy sites in Seattle
August 27, 2013
Rated 5 out of 5 by MLH01 One-night Stay
Excellent location to downtown - lots of nearby Starbucks. Close to airport commuter train. Bed very comfortable as was entire room. Extended check-out an hour for us. Would stay again if using Starwood points.
June 12, 2012
Rated 5 out of 5 by Cinman There were issues with my room, 1217
Air conditioning - engineer needed to come in change filter and bleed lines - too hot.
Bathroom - when running water in the facebowl, it took a long time to drain out, making it difficult to take mini-washups.
August 27, 2012
Rated 3 out of 5 by AmandaV Horrible parking
I tend to stay at Starwood properties when I travel because I appreciate the high level of service and value these properties have to offer. While the Sheraton Seattle is great because of the location, the overall experience was disappointing this time around.
I love visiting during the gingerbread display but with this and other events going on, the parking situation was a complete disaster. I understand the cost for valet, and I expect some level of convenience when paying $46 a night for this service. I waited an hour in a line (really) around the block just to park my car. When I finally reached the hotel I asked if they were enforcing the "hotel guest parking only" sign they had displayed, but they said they weren't. It seems like guests paying $200 a night for a room plus nearly $50 dollars to park should have some level of priority. If you're staying here, save yourself the headache and self park in another garage.
All in all, it seemed as if they were not adequately staffed for their level of business during our stay. The staff were doing their best but were just stretched too thin. I was expecting more from a Starwood property.
December 9, 2013
Rated 3 out of 5 by Gol4Ram Ok, But
Parking situation is expensive and makes the total cost of stay high enough to consider not staying at this hotel next time.
Would it kill to replace the rubbed off keyboards on the 5 computers in the lobby?
September 25, 2012