Rated 1 out of 5 by SPG9 Below Average Managment & Service
Poor service from the person identified as the manager (C. Schuringa) down to the persons at front desk. Poor service appears to be part of the culture here. This will not be my first choice for future stays.
December 10, 2012
Rated 5 out of 5 by Edu4life Great Time in Denver!
The hotel was the Hub for all activities offering all attractions within walking distance. Everyone was helpful and friendly. The Sheraton helped create a great memory for my first visit to Denver.
March 29, 2014
Rated 1 out of 5 by SPG1313 Pass on This Hotel
No support with issues
Poorly trained in handling any problems
No follow up, still waiting for email contact from manager after he said he would follow up
June 4, 2014
Rated 2 out of 5 by lcbp38 pass on this hotel
hotel set up very inconvenient. Rooms look dated, and A/C did not work. Room keys worked for about 2 days, then had to rekey. They knew they were having problem with program/
Very expensive for what you get.
June 14, 2013
Rated 3 out of 5 by John00 This hotel is nice but......
....the room's air conditioning is very noisy.
July 14, 2014
Rated 1 out of 5 by Nielsb Nothing to recommend it
I have not for a long time slept in such an awful room.
Barely 2 people could stand in it.
The bathroom was a tiny cupboard.
Not your best work
June 9, 2014
Rated 3 out of 5 by BSBS Average HOtel, Bad GREEN Program
Asked to participate in GREEN Program in exchange for 500 Guest Poiints per night stay, did Green Program for three days and received ZERO Points, front desk CSR could not credit my account upon check-out!
October 10, 2012
Rated 5 out of 5 by Mikie64 A great hotel all in all......
Am a flight attendant and for me the location for a long layover is very important, and your hotel met that need...Really enjoyed my stay and will definately bid for more Denver nights. thanks again.....
August 28, 2012
Rated 5 out of 5 by Jamie54 Fantastic Place!
This place is fantastic, it's the best place to stay downtown! Everything you need for a great visit is right there. The rooms, restaurants, the Mall, the "Yard House", it's all there and it's all great.
December 26, 2012
Rated 3 out of 5 by chowderski Anniversary
Booked a room for our anniversary, and indicated such in the reservation through the platimum line and at check-in.
Hotel made no effort to recognize the event, nor any recognition of my member status.
September 5, 2012
Rated 5 out of 5 by christopherh Recent stay
Hotel was great but internet was not sufficient in the tower section. as a business traveller it is very important to have good service so I can work from my room. Other than that, it was a great stay.
June 30, 2013
Rated 4 out of 5 by Randy52 Great Location
Went to A Rockies game while we were there. Riding the mall bus woked out great.
Hotel had great restaurants and bars. Air conditioning could have been better, room was cool. thermostat was set on 62.
August 1, 2012
Rated 4 out of 5 by dropster69 Excellent Conference Facility
I attended a conference hosted at the hotel. The conference facilities, restaurants, and club level rooms were great for our event. The 16th street mall is just outside and great walking opportunity.
December 7, 2013
Rated 4 out of 5 by bac19 Convenient location
The staff is very friendly and competent. I've have been staying here for some years now, and the level of service is very consistent. Club lounge is very comfortable for work, and the view is great.
May 28, 2012
Rated 3 out of 5 by AlanS Large & Central
This hotel is huge - it has plenty of space. The staff is helpful & the location is fantastic. Although it has been cleaned up, the bathrooms are still excessively small in the guestrooms. Great gym!
April 20, 2013
Rated 4 out of 5 by DepMay This hotel has many conference facilities and guest amenities
Restaurants offered good service and fare.
Housekeeping could use improvement. (i.e. More frequent sheet changes, more thorough vacuuming/floor cleaning)
May 25, 2014
Rated 2 out of 5 by Cdar1967 Tired
The room was very small and located across the street from the main lobby. Just too much of a hassle to get the Room. Once there the room was tired, like it has not been updated in the past 20 yrs
September 19, 2013
Rated 4 out of 5 by JScott Wonderful Stay
We spent two nights at the Sheraton Downtown Denver! We had a great experience, our room wasn't ready when we arrived so they very kindly got us into a different room! Great location, great hotel!
July 23, 2013
Rated 3 out of 5 by jrobpeg159 Average
Clean hotel in decent location. Rooms are small and have no perks to speak of . You will pay for absolutely everything here. No continential breakfast, coffee or tea etc. Just an OK place to stay.
October 30, 2012
Rated 3 out of 5 by Smith03 OK but not happy
Let me start with, Why do we have to pay for internet service? We already are overpaying for our room. Why is there no hot tub? We're in Colorado!
Talk about overcharge for parking! 20 per/night?
March 11, 2013
Rated 5 out of 5 by Peach great location to stay as a visitor
Thanks for all employees professional help.
Very knowledgeable when answering any questions, whether its directions to businesses, menu items, helping with luggage, or where one can check emails.
March 5, 2013
Rated 4 out of 5 by Keron Hail, Rain, and Tornados
Despite the weather, the hotel was a generally comfortable place with helpful staff. The rooms were way too small in the Tower -- dorm rooms are bigger.
May 24, 2014
Rated 3 out of 5 by dgoodsgm Never again
The housekeeping staff did not come up to standards of motels. We were very disappointed in the room, bath and overall housekeeping. I would not recommend this hotel unless it is of last resort.
July 15, 2012
Rated 4 out of 5 by Seattle63 Fun and Affordable
The staff is very responsive and the restuarant options with-in the hotel are fun and affordable. Construction outside the hotel Saturday Morning was loud at 6am
May 13, 2014
Rated 1 out of 5 by WINSTON HOTEL SERVICE
THE CHECK IN AT THIS HOTEL WAS ABSOLUTELY AWFUL. ROOM WAS DOWNGRADED. HAD NO INTERNET SERVICE AND ROOM WAS VERY SMALL AND BELOW AVERAGE. LITTLE HELP FROM THE STAFF, WOULD NEVER STAY HERE AGAIN.
May 9, 2012
Rated 3 out of 5 by Nebraska Amenities limited
For an upscale hotel, the room amenities were lacking. No refrigerator, no garbage can liners, cheap single ply toilet paper, poor room lighting, bad iron. I expected more from a luxury hotel.
April 21, 2013
Rated 4 out of 5 by Connie1124 Just OK
Everything was wonderful during my stay. A major disappointment was that I requested easy access to elevators due to my mobility issues and this was not done. The walk to my room was dreadful!
October 23, 2012
Rated 5 out of 5 by kmk949 Excellent location and customer service
The hotel staff is outstanding. Always get great customer service and a wonderful room. I have a choice of where to stay when I come to Denver weekly and have spent 135 nights here this year.
October 11, 2013
Rated 4 out of 5 by DCam2013 Great beds!
Hotel is a little older and starting to show it's age. Staff was friendly and attentive. My room still not had been cleaned when I returned at 4:00pm one day however. Food at hotel was great!
October 17, 2013
Rated 5 out of 5 by efspetaluma Great location. Best Club Lounge we've seen.
This Sheraton is right on the fabulous 16th Street pedestrian mall. The Mall boasts a free trolley and lots of sidewalk dining choices. It has two buildings across the street from each other connected by both underground and above street walkways. We were in the Tower Building. Registration and concierge services are in the other building.
Our room on the 21st floor was typical Sheraton in that it was clean, quiet and comfortable. The enormous Club Lounge on the 22nd floor was open all day with snacks and sodas available plus breakfast and evening buffets. The lounge staff was exceptionally friendly and kept the place spotless. The wireless service was much better in the lounge than in our room.
There is an outdoor pool on a roof top, but there is so much to do in Denver that we did not get a chance to use it.
The soup and sandwich restaurant at street level is quite good.
The hotel really overcharges on the parking, so if you can manage without a car you are much better off. We came in on Amtrak and took a cab to the hotel. We walked to Avis and rented a car for the one day we needed it.
August 27, 2012