Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • Stati Uniti
  • Mappa

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Rated 3,7 out of 5 by 1713 reviewers.
Rated 4 out of 5 by Great Location Small room. Small "full size" beds. Great staff. Great location. Very convenient. 21 aprile 2013
Rated 4 out of 5 by Good location This property is centrally located and has met our needs 18 aprile 2013
Rated 4 out of 5 by An awesome location Very central-room clean. Make sure you check everything works before you unpack. Safe, telephone not working and power plug socket pulled out of wall in first room so had to be moved-a bit annoying as had already unpacked. Next room TV didn't work properly. Found some front desk staff not very friendly/helpful 16 aprile 2013
Rated 4 out of 5 by Great location, but some disappointing issues Great location, spacious, well equipped and well kept rooms. Good breakfast with good service. Very disappointed about the service at the “tours & tickets” desk: the person on duty was not willing to help us with the booking of a sightseeing tour (although brochures were displayed on the desk and one could have helped us easily by explaining that tickets were for purchase in the NYC tourist office just across the street), nor with the confirmation of an airport shuttle (although booked through the hotel services website!). 16 aprile 2013
Rated 4 out of 5 by Good location, lives up to Sheraton Brand Staff was prompt and helpful and recognized my gold status and gave me a nice room with as much a view as can be expected in NYC! Great location around midtown Manhattan. Bed and room was clean and comfy. We did have a corporate reception event at the hotel and it was well catered. Didn't have time to experience the bar or coffee downstairs. 16 aprile 2013
Rated 4 out of 5 by Great location! This hotel is in the middle of the city and walking distance to broadway shows. Also has two great restaurants across the street. 15 aprile 2013
Rated 4 out of 5 by not what was ordered room booked for a family of 3 with 2 double beds. After an hour to check in because of Wrestlemania (not the hotel's fault) we made our way to the 38th floor....and the key didn't work! Trek back down to reception! Made it into room, 1 double bed and a chaise, that wasn't made up. Called reception, no joy hotel fully booked (Wrestlemania!), they said they would send housekeeping to make the bed up. The chaise was finally made up after 3 phone calls and a trip back down to reception. Disappointing start to our stay, but ok after that. Fitness centre and bag check in should be free services. 14 aprile 2013
Rated 4 out of 5 by this hotel has great location The location of the hotel is great. The registration staff was most accommodating. The room was very nice, while bathroom was small, it met our needs. The housekeeping staff was top of the line. Very nice, more than accommodating, and always greeted us and did an excellent job. Our housekeeper was so great that she would be a major reason for us to stay there again. 14 aprile 2013
Rated 4 out of 5 by This hotel has excellent location Love the location of the hotel. Staff were exceptional. Disappointed in a lack of restaurant choice in the hotel. Prefer having a choice of inhouse restaurants during inclimate weather. 13 aprile 2013
Rated 4 out of 5 by Location Hotel has a very good location betwenn Central Park and Times Square, next to subway, bus und tourist information 11 aprile 2013
Rated 4 out of 5 by Check out clerk needs to show concern. Most of the employees here at the Sheraton were above average in their desire and willingness to be of help. However, at check out I did experience a check out clerk at the desk who was unconcerned and not at all helpful. I had to ask the manager to help me. Also, the clerk who handles tickets and tours at the hotel needs to learn to acknowledge people who are standing in line in front of him and not just look down at his computer screen as if they are not there or as if he fails to acknowledge them long enough they will perhaps, "just go away." 10 aprile 2013
Rated 4 out of 5 by This hotel has a great location and a good comfort for NYC I recommend this hotel to anyone who wants to explore NYC in great conditions especially for a short stay. The location is perfect 5 minutes from Times Square and 4 minutes from Central Park. 9 aprile 2013
Rated 4 out of 5 by This is hotel is a great location The hotel is well located in Times Square close, to Rockafeller Centre, Radio City, Central Park and many other sites. 9 aprile 2013
Rated 4 out of 5 by I enjoyed the bed and my stay!!! I really enjoyed my stay. It was really crowded but the lines for check-in moved relatively quick. I normally don't sleep well in hotels but the bed was heavenly. The food in the casual restaurant was tasty and served in a reasonable amount of time. I hope to return. I stayed on the 50th floor and it was super clean and quiet!!! 8 aprile 2013
Rated 4 out of 5 by Excellen Location This hotel is located within walking distance of everything! Location was important to us and I am glad we stayed here. 7 aprile 2013
Rated 4 out of 5 by Much Improved My room was fantastic! Really great view too. 4 aprile 2013
Rated 4 out of 5 by Older Hotel But Still Fine This hotel is comfortable and in a great location. They've put money into keeping it up, like the lobby area (open spaces), and good for people watching. While the rooms could use a facelift, still a fine option for NYC as it offers all the services. 3 aprile 2013
Rated 4 out of 5 by Great location I enjoyed the location; in the midst of it all. Rooms are very small, but I understand the expensive real estate. 3 aprile 2013
Rated 4 out of 5 by Great front desk service I arrived at the front desk today trying to check in, only to find out that the booking made by my agent didn't come through. The staff at the front desk really went out of the way to help me, making calls, checking records and making arrangements to make sure I have a room to stay for the night. One of the supervisors, Seher, was especially friendly and helpful throughout the process, turning this into a very pleasant experience. 23 marzo 2013
Rated 4 out of 5 by Nicely remodeled rooms Hadn't stayed for a few years. Rooms are nicely remodeled, esp. bathroom. For the most part, friendly staff. Front desk continues to be slow with no acknowledgement or apology when one has waited over 5 minutes, even in Preferred line. 23 marzo 2013
Rated 4 out of 5 by Elevators Everything was going well,until our unhappy experience with the elevator service. During our stay we had to wait in endless long lines to get to our room on the seventh floor. And worse on the day of checkout,we waited 1/2 an hour to get out and we were anxious to make our train. Seems like no one cared about the regular guests only the people there for meetings. Needs improvement! I will not stay again. 19 marzo 2013
Rated 4 out of 5 by Excellent Location Second time we have stayed here and it was most enjoyable. Staff at the reception and dining room fantastic. Bar staff and waitress in bar area leave alot to be desired, If it was my buisness they would all be fired. Never watch their customers and have to be reminded more than once customer waiting to give order. 18 marzo 2013
Rated 4 out of 5 by Indebted to hotel staff / security Very pleased with our one nite stay at this Sheraton NYC location. I am indebted to the hotel staff/security people (thanks Sal!) for finding and forwarding credit and other cards I happened to leave in our hotel room. The Sheraton people were on top of it and I received the credit/other cards via mail in a matter of days - thanks Sheraton! Dave 18 marzo 2013
Rated 4 out of 5 by Great Room on 43rd floor Fast bank of elevators even though oversold for St Paddy's Day weekend. Crazy lobby lines at check in but with preferred status, was soooo much better. Great clean room with comfy bed. 18 marzo 2013
Rated 4 out of 5 by Great Gym Facilities A large number of aerobic machines available!!! 18 marzo 2013
Rated 4 out of 5 by My visit Everything was great other than the fact that when I checked in at 9 pm they did not have the type of room I requested so they gave me a room with a fold down bed. I will say the bed was pretty good but not as good as a regular bed. A minor issue, I still slept well, and the rest of the room was very clean and had nice decor, just small. 17 marzo 2013
Rated 4 out of 5 by Cleanliness was an issue As soon as we checked in I noticed unrine on the toilet seat. Then hairs on the bathroom bench. Then hairs all over the shower floor. Then I found an empty lubricant box in the cupboard. To top it over there were hairs all over our pillows. We told the reception staff and were assured that the room would be thoroughly cleaned. Was still not done. Compensated a small amount in room credit when compained. Otherwise the facilities were good and the location very handy. We came here based on my husband having stayed in the Sheraton in Australia and having a high regard for it. 16 marzo 2013
Rated 4 out of 5 by Good location The location is great, the rooms are ok, but the breakfast is under the SPG hotels I had already put up. 12 marzo 2013
Rated 4 out of 5 by Hotel was ok Hotel was ok house keeoing was not up to standards 10 marzo 2013
Rated 4 out of 5 by Great Hotel but staff ignore email/fax inquiries We had a great stay, some problems but helpfully and promptly resolved. However, on our return we discovered an unrecognised charge onmy credit card and despite numourous emails and a couple of faxes - no one will respond to my query. I note the Manager sometimes responds to these so Please can you get in touch 7 marzo 2013
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