Rated 5 out of 5 by Penny319 Excellent Service
I've stayed at this hotel twice and the staff is super friendly. I truly appreciate their customer service. It's a pleasure staying at this property and location is perfect.
October 25, 2013
Rated 5 out of 5 by FOR812 Attentive Service
From the moment I made the reservation until the moment I checked out of the hotel the service was exceptional. Great Work Reservations, Front Office & Housekeeping.
September 9, 2012
Rated 5 out of 5 by Vicki222 Very nice hotel!
The rooms were clean and nice. The rooftop pool area offers great views out on the water. Everyone on the staff was friendly and helpful.
November 25, 2013
Rated 4 out of 5 by Rafeal62 This hotel is in a great location with great views.
I had a better than expected time at this hotel and at this location. Everything is within walking distance and has a European feel.
March 21, 2013
Rated 5 out of 5 by Atltraveller Weekend stay
Convenient location with local food, museums, shopping, and strolling
Beautiful bay view
Comfortable clean rooms
October 27, 2013
Rated 2 out of 5 by ms1062vegas Over Priced
For a hotel casino, over priced...It's a wonder why anyone would stay at this hotel
January 1, 2013
Rated 5 out of 5 by Meeka Great location
Great place if you want to walk around and see Old San Juan
August 30, 2014
Rated 4 out of 5 by huahinfan Old but great location and staff
Having read reviews which were mixed I was a little hesitant, but I need not have been.
The hotel is old, but reasonably maintained and the rooms and premises are very clean. Rooms that face the water will be noisy b/c there is a lot of street noise and b/c location rooms on some sides will face a parking lot (that is what's there nothing the hotel can do about it).
Positives - really friendly and helpful staff who often go above and beyond. Comfortable beds and clean rooms with good amenities.
Lots of restaurants are within walking distance. Palio for dinner is surprisingly good and not too expensive. They often have specials which are not well advertised so do ask them.
Hotel participates in a green program that allows you to opt out of room cleaning for $5 credit or 500 points/night - NICE
Local bus terminal 1 block from hotel and ferry also 1 block - both efficient and cheap.
Negatives - older property - pool is way too small for size of hotel, but given location there really is nothing to be done.
No fridge in room and charge/day. Apparently the hotel rents them - it would be nice if they provided them.
Platinum - nice ug for me. Benefits are continental buffet or 500 points. While the buffet is not wonderful there are a lot of choices (but prepackaged except for fresh fruit) and probably the better choice if you want breakfast esp. if staying more than one night.
September 4, 2012
Rated 4 out of 5 by Veronika t is the staff that make the difference!
We just stayed here for vacation for 5 nights and we send our thanks to the staff of Alex the front desk manager, Pedro from the Concierge and Robert from Valet Parking who made our stay warm and memorable, they are all very kind wonderful people who made us feel cared for the entire stay. The area is great too as Old San Juan is just lovely with great restaurants and charm. Just do not expect a pool as it is rather like a large jacuzzi, but the beaches you have to drive to are some of the best in the world like Luquillo, Crash Boat and Flamenco! We will be back soon!
October 15, 2012
Rated 1 out of 5 by Julio94 front desk service
we checked in, everything was perfect, the following day i went to print my boarding ticket for my flight and couldn't went to the front desk and she told me very rude that management hasn't fixed the computers so why have them out or write a note can't print your boarding pass she treated us rude. the blond that was next to the other lady she may have been training looked away from me and my husband when we were speaking. very un called for the service was poor treated poor. i will not be staying there again. it sunday and to get our car took over 45 min you only have 2 people working the cars when that is full of people checking out or in common sense is take care of the customers get more on those days the stay in the room was fine everything else was horrible.
June 24, 2014
Rated 5 out of 5 by rnnert excelent
the hotel is beautiful and excellent services
August 20, 2014
Rated 5 out of 5 by Angel84 Old San Juan
Sheraton Old San Juan was very clean and comfortable The Carnival pier was within walking distance. Close to shopping and great restaurants.
August 18, 2014
Rated 5 out of 5 by Flighty2014 Great location
Best location for cruise passengers. Convenient stores for picking up forgotten or emergency items. Great hotel staff.
August 16, 2014
Rated 4 out of 5 by Javag01 Nice hotel at good location
The hotel has the typical Sheraton rooms; everything you need, but no wow-factor. The main advantage of this hotel is the great location. It is close to the bar and restaurant district, and at walking distance of the touristical attractions in Old San Juan.
Breakfast provides a large choice of food, at good quality. However, for dinner the hotel restaurant is not recommended. There are plenty of other restaurants nearby, in all price ranges.
The swimming pool is small. Due to the very limited number of chairs, do not count on a pool side rest period.
February 11, 2013
Rated 3 out of 5 by vikes no tv
the tv did not work the entire stay, I was told it would be fixed in a minute. When I went to a local sports bar to watch football ,I meet someone who had been staying there 9 weeks due to a govt contract who informed me it is a constant problem.
September 30, 2014
Rated 5 out of 5 by Sarah31 Lovely Getaway
The cleanliness of the hotel was excellent. The front desk agent (Sibina?) Was very helpful and gave us a great map when she found out we would be exploring the area during our stay. The concierge was also very helpful with directions. One big thing the concierge did miss was mentioning the bus only accepts coins - we had to wait half an hour for another bus when we boarded with only dollar bills.
We really enjoyed the pool area, although we wished we had a view when we were in the pool or hot tub. We also appreciated the complimentary bottled water in the room.
More towels would be nice. There is no fan in the bathroom and the windows didn't open, so the humidity prevented our towels from drying fully between uses. This made it challenging to use the green option as well.
February 1, 2013
Rated 2 out of 5 by Pudds Great location, but hotel average
The hotel is right in Old San Juan so easy walking distance to great restaurants, the wonders of the City and the shops. The down side of this as it is by the cruise piers, you will have to put up with the fog-horn of the ships as they leave, normally between 8.30-9.30pm, so young children may have their sleep disrupted. The main thing wrong with this hotel is that the walls are paper-thin! We could hear everything in the next room and from the corridors. We did not have restful nights.
February 8, 2013
Rated 1 out of 5 by Don19 Both Guest safety and staff Responsiveness severly lacking
Our stay was 7/4/2014 thru 7/8/2014
On 7/5 upon returning to our room early evening on 7/5, our door was left ajar and unlocked, and the room had no towels. I called front desk to voice concern and was told maid must not have pulled door tight and they would look into.
On 7/7 upon returning to our room late afternoon we opened the door which was locked, but noticed a child's shoe laying on the floor in middle of the room. The maid was around the corner so we asked her who had children in our room while we were gone and she tried to explain in Spanish and gestures that the shoe must have been wrapped in sheets???? My wife and I immediately went to the front desk to inform them of this second security violation. The desk clerk seemed concerned, wrote down all our information and said she would talk to her manager right away and get back to us with an explanation.
Upon checkout on 7/8 the clerk asked if everything was OK during our stay, I said no and asked what the Manager said about our safety concerns, She had no idea what I was talking about and didn't seem to care.
July 18, 2014
Rated 4 out of 5 by NickNack good location, avg hotel
Good thing is, the location is bang in the heart of old San Juan, PR but the rest of the experiecne is average. Poor Wi-fi service and troublesome key cards that expire during your stay.
Overall the reception staff too is not informed or willing to address your concerns. Eg. during our stay, the power went out one morning and was out for 2 hrs before i called the reception, all they said was "we dont know" when i asked when will it come back or how long will it be out. really??!!!!
January 5, 2013
Rated 4 out of 5 by Jim84 Nice Hotel
I've stayed at this hotel many times. Service is very good. The food quality is good. However, they don't offer as much at the breakfast buffet as they used to. The breakfast buffet used to have more fresh fruit, an omelet station, sausage and bacon. Now, they only offer scrambled eggs and only have either sausage or bacon offered per day. The rooms are well maintained. Nice views of the San Juan Harbor. Nice beaches are only a few minutes away in Carolina or Isla de Verde.
January 30, 2012
Rated 3 out of 5 by Kenley Alejandro always makes my stay special
I've spent over 100 nights in the Old San Juan Sheraton over the past two years. Alenjandro has always provided the highest level of customer service and made my stay comfortable. He is very professional but also very personable. In addition, the bell staff always remembers me and welcomes me back. It is always nice to see my Sheraton friends when I am San Juan which is why I will always stay at your hotel when I am in town. Thank you!
May 8, 2014
Rated 2 out of 5 by Traveler1234 Disappointed this hotel is part of the Sheraton brand
Immediately upon walking into the room it smelled of mold and was very damp. The location was great but that is about the only good thing that could be said. The room was not cleaned until after 5 PM each day and I had to ask for more towels because room service insisted on only leaving one each time. The Internet was out for over 24 hours while we were guests. It worked intermittently the remainder of the time. I am shocked this hotel is part of the Sheraton brand.
March 29, 2012
Rated 5 out of 5 by Tony2011 Great location
I stayed at this hotel several times when I get to San Juan. The location is great if you want to be in the Old San Juan area, which I belive is better than staying at the Condado or Isla Verde. just walk out of the hotel and you are in front of the port and go up the hill and you are in Old San Juan with the many restaurants and shops. I highly recommend AireNumo restaurant located at 102 Calle Luna, great food, great service and very friendly owner.
April 13, 2013
Rated 4 out of 5 by Garciale1209 Sheraton San Juan
The hotel is very well located in central old San juan. Close to restaurants and places to visit.
The hotel in general condition is good, the hotel feels safe and there is a lot of security around.
My only complaint will be the bed wich in my opinion was too soft. But also concave, seems to me that need a new matress.
The breakfast buffet food is ok. QUality ok but a little overpriced considering there are a lot of options around the hotel.
December 17, 2012
Rated 3 out of 5 by Larry787 Nice hotel/Nice location
Great location and nice hotel overall. There is really not much special about the hotel other than its location in Old San Juan. Staff is friendly, check in was easy and fast, room was very clean. However, elevators take time to arrive and need a cleaning. Main entrance is unmarked off the Main Street an difficult to locate. No electricity on the second day (staff stated it was city wide but everywhere else we went had electricity).
July 6, 2013
Rated 1 out of 5 by CCfunship49 May 10 2014 Power Outage Nightmare
In the very early hours in the morning on 5/10 there was a rain storm that caused a power outage in the hotel,no light in room,hotel staff never came to tell us what happened,never came to check rooms to see if guests were alright,I had to tell guests on my floor what was going on after I went to front desk to inquire.Totally unacceptable for a Sheraton hotel @ the rate that I paid.Front desk offered no compensation,not even a couple of dollars off the room rate.I am still in shock over this as there were many elderly guests staying there and nobody went to check on them.Power came on in the late afternoon and then it happened again @ about 8:30 that night,again in the dark for about 90 minutes.Hotel staff should be ashamed of themselves.Simply replying that the power outage was citywide.Could of,should of done so much more..Not even a sorry.
Never again will I stay @ this hotel!
Thank You for making my pre-cruise a nightmare.
May 20, 2014
Rated 5 out of 5 by Daniel51 Nice stay
We arrived early for a cruise the next day. Nice stay and location. They let us check out late so we could get straight on boat. We got a great rate with aarp discount.
June 30, 2014
Rated 4 out of 5 by kevint We enjoyed our stay.
Good location. Walking distance to everything in Old San Juan.
I was hoping to save a bit and self-park, but we spent the extra $5/ day to Valet as parking lots can get full and streets can get crowded. If I didn't have extended family with me, I would've parked a few blocks away in a super cheap lot.
We got lucky with a room facing the cruise ships (probably the best view from this hotel). Our friend's room had a view of a parking garage.
Pool was a bit small, but we didn't choose this hotel to swim.
The hot tub water was a greenish-brown color, but we didn't tell anyone about it for them to correct it.
One morning we were woken by sounds of intermittent banging. Not sure where they were coming from (stairway or room above). It lasted about 10 minutes.
The hotel staff was great at suggesting places to eat.
I would go back to this hotel.
March 31, 2013
Rated 3 out of 5 by Neil3302 Great location..
Stayed one night prior to heading on a cruise.
It was one of the busiest day at the hotel as there was a prom night n the hotel was full of young teens running around n making noises till wee hours..the elevators are extremely small n slow.
June 16, 2014
Rated 4 out of 5 by Dexter Not too shabby
The location of the hotel was great. The staff was friendly and helpful. The Casino was a little dated. The main restaurant in the hotel was closed on Monday which we didn't realize till we went down for dinner, then had to come up with a last minute change which took a little time. The bathroom had, had the caulking with mold on it just caulked over instead of being stripped of and done new.
March 1, 2013