Rated 2 out of 5 by Sunseeker1 The carpet was filthy:(
This hotel definately needs attention. The carpet was filthy! I walked around in my white socks and immediately were black underneath. The bathroom floor was sticky! Yuck! I was also charged when my room was prepaid and had to ask the front desk clerk to reverse the charges and he seemed bothered by my request.
April 18, 2012
Rated 4 out of 5 by Cocoa916 Comfortable hotel
Located near Ontario Mills Mall. Hotel allows pets.
November 5, 2014
Rated 5 out of 5 by Cocomelos Awesome!!
I had to attend a conference at a nearby hotel on Friday at 8:30am, and was dropped off at the hotel at 7:00 a.m. I thought that since it was too early to check in, I would just pre-check in, leave my luggage in storage, and then return later to check-in. But the hotel had unused room, and they offered to give me a room immediately, so I was able to bring my luggage to my room, rest and freshen up!!! That was really fantastic!!! In addition, the front desk staff were very friendly and helpful!!
The hotel was walking distance to my conference and there were lots of restaurants nearby. I would highly recommend this hotel, not only family travelers, but also business travelers.
April 14, 2014
Rated 2 out of 5 by Ideal room cleanliness
Both bed sheets and pillow cases had stain on it. I asked for a new set; it also has stain on it. Somehow I don't feel that comfortable sleeping in the stain bed sheet. I don't think you should keep the sheet that has stain on it. It's kind of tarnish the Sheraton image in my mind.
August 8, 2012
Rated 5 out of 5 by Faa7 This is a great hotel for family vacation
This is a great hotel, unfortunately it was the last one in my vacation journey. The rooms were clean and well serviced. Location is central to Disneyland and shopping. Staff very friendly (and well spoken in English) and gives attention to detail. For example, my daughter turned 10 and we went to Downtown disney and got her a make done at studio365. Upon our return, Brandon saw the happy birthday badge and her makeup. Congratulated her and pulled me and my wife aside and quietly asked if he could send her a cake (of her preference) to our room. He then personally delivered it to our room with milk! Now, little things like this makes this hotel a great place to stay. Everytime we walked out of the hotel, staff offered to help with all the local knowledge they have. Kids loved the pool (heated) and spa. We had access to the club lounge, so breakfast was good and the afternoon snacks and drinks were helpful. Thank you for making our vacation a memorable one. Wished we had stayed here first instead of other hotels.
May 3, 2013
Rated 1 out of 5 by kmari Communication and Response
Employees MAKEUP excuses for bad service! GM not responsive even from corporate communication! I contacted corporate who immediately contacted hotel and the Manager on duty was going to call me? Seems like a huge communication problem-no response!
August 6, 2012
Rated 3 out of 5 by Ty66 Terrible Food
The hotel and staff was great, but the food was just terrible. Everything was not made from scratch, but by microwave.
I can not believe the manager at this Sheraton either never taste the food or don't know what is good food from microwave food.
September 6, 2012
Rated 5 out of 5 by Connie60 SB Traveling Sales Woman
This property is the best property of the three Starwood properties in the Anaheim area. Modern spacious rooms, lovely pool area,and restaurant coupled with fantastic employees at every turn. Would recommend highly to anyone traveling to Anaheim.
May 20, 2013
Rated 4 out of 5 by Toney29 Good quality and value
Staff is very easy accommodating and check-in/out was very good.
I like the bed and the room has better sound proof than others I've been to. The pool is heated, my son had a good time playing in it.
Overall a good value for this location.
October 30, 2013
Rated 5 out of 5 by Flyingtailor Nice little hotel
Never stayed here but was pleasantly surprised. I had great service my room was large with a nice size bathroom and great shower. Came in late and left early but if your going to Disney or have business in the area great hotel to stay at.
June 4, 2013
Rated 2 out of 5 by Traveler27 Lousy Housekeeping
I have the memberships with the other hotel chains, so most of the time I stayed with other hotels other than Sheraton. For my last vacation in early January 2012, I decided to try Sheraton Garden Grove - Anaheim South Hotel since I was looking for a nice hotel near Disneyland Resort and with the better rate, and I expected to be good because it is Sheraton. However, my three days stays were very
very disappointing, dirty sheets, dirty bath tissue, slow drain in the bath tub, a lot of dirt on the floor of the hallway ... which were all encountered at one time by me on the first day of my stay.
Since it was late at night and I had to get up very early next day, I decided to report the issues on next day and would ask the change of the room after I came back in the evening.
When I entered the same room in the second day's evening, I noticed the bed sheets were changed, even though I didn't request the change of sheets, which meant the housekeeper also believed the sheets were too dirty too. The changed sheets were much cleaner, but again I found the dirty black stain on pillow covers easily, which really led me to think whether the hotel cares about the cleanness of the sheets and covers, they just keep using and re-using the stained sheets!!
For the slow drain, I had to call housekeeping to fix the slow drain, the maintenance personnel came and cleaned the drain, he was digging out a lot of hair/hairball which was definitely already there before I used the tub!!
I went to the front desk and spoke to the manager on duty, I reported the issues and expressed my deep concerns. She said she will let her manager know. On the third day, I spoke to her manager, her manager listened to my concerns and tried to address them. She also upgraded the room to the club floor for me.
I appreciated her effort, but unfortunately, the room on the club level also had problems, again the drain in the tub was very very slow!! The hotel staff just didn't pay attention to the issues and didn't report them, it ended up that I had to do the housekeepers' work and report the issues.
In short, this hotel has the Sheraton settings, but very lousy housekeeping, lousy maintenance, or after all, lousy management?? After I had that experience, I was very surprised to see there was a display on the front desk saying they won some award from TripAdvisor, to me, I will never ever to go back to this hotel again!!
February 6, 2012
Rated 5 out of 5 by Forbusinessandpleasure Better than expected
I rated this hotel understanding what it is, (an economy option for visiting Disney) if I were to compare it to the higher dollar SPG hotels it would not compare.
The rooms were very comfortable for my family. My platinum status was recognized to Club Floor access, and we found the Club Floor to suite our needs. The shuttle took us to and from the park, I was annoyed at the line for a shuttle but not a deal breaker.
All and all if you are looking for a economy priced room, this hotel will offered a nice club lounge, clean rooms, attentiveness of staff I expected, and a shuttle to Disney.
I would recommend
December 11, 2012
Rated 3 out of 5 by pete2013 nice place - beds aren't great
The beds weren't comfortable - we were expecting a few good nights of sleep with Sheraton Sweet Sleeper beds.... but these were not. This is regrettable as the rest of the hotel is very nice.
February 12, 2013
Rated 5 out of 5 by emdee86 great service
maricela at the desk was very friendly and quick to check us in. Hotel itself was great, room was ready and the bathroom shower was awesome compared to other properties that have a curtain.
May 14, 2013
Rated 5 out of 5 by ssss awesome amd best value
Great staff including Martha, Luis Brian etc.
I always have a great comfortable stay and this time it was the best.
February 22, 2013
Rated 5 out of 5 by Geno45 Great trip!
Great hotel! Close to everything food, shopping, gas station, and 1.5 miles to Disney and the convention Center.
April 9, 2013
Rated 5 out of 5 by Becaloo Great stay
Having the shuttle to Disneyland every 15 min was great.No complaints..
May 1, 2013
Rated 4 out of 5 by pennlakers Great Hotel for a trip to Disneyland.
Shuttle Bus to and from Disneyland friendly bus driver very easy and cost effiecent.
November 3, 2014
Rated 4 out of 5 by angelan617 15 stays in the past 12 months...
I have been coming here regularly for work over the past year. It's been the best value for all the amenities and service that the staff here provides in all of Orange County.
The salt water pool is small but clean. The fitness room is one of the better ones I've worked out in. It's also very clean and has a full dumbbell rack and a slightly awkward cable machine. 3 ellipticals, 3 treadmills and a mat area with pilates balls rounds it out nicely.
The front desk personnel are always pleasant and helpful. In the bar, Ana has been taking care of me in the evenings and she is an absolute gem. She gets spread too thin sometimes between taking care of customers at the bar while also running the room service stuff. She is always smiling and pleasant no matter how busy she is. I look forward to seeing her on my visits.
On the downside, the food is not that great. It could be a lot better with healthier and tastier options. I always eat out or bring my food in.
If I wasn't traveling for work, I'd be annoyed with the $12/night parking charge and the $10/day wifi charge. I am less annoyed since my company will pay for those charges.
September 22, 2014
Rated 3 out of 5 by whydoineedanickname Nice for families
Room was nice, beds were comfy and clean. Be aware, the two queen rooms I stayed in on the 3rd floor did not have closets, instead they had a small wardrobe where you could either hang clothes or store your luggage but not both.
Bonus for families: there is a coin-op laundry facility here if you need to wash clothes.
Also, the location is close to a Target if you need to get incidentals while at Disney.
Hotel is too far to walk to Disney.
Staff wasn't around to help with baggage. When I did see the bellhops, they were chatting amongst themselves and weren't really open and inviting with guests.
August 15, 2013
Rated 5 out of 5 by Connie60 Connie 60
Best Starwood accomodations in Anaheim
June 24, 2013
Rated 5 out of 5 by OrenWolf The best of the Anaheim area Sheratons
There are three Sheraton hotels near Anaheim and Disneyland, and while this is the furthest away (by a whopping one mile!), it is, without a doubt, the best.
The facility is new and immaculate. In my visits here I have been remembered, serviced with a smile, and treated better than other Starwood properties that I frequent on Business. My very first stay here convinced me that of the three local Sheratons, there is no competition - this is the one to stay at. you won't be disappointed in any aspect of this hotel. It's wonderful.
December 14, 2011
Rated 1 out of 5 by KaraK Horrible Customer Service
I checked into the hotel 4/7/12. Around 10:30 pm tired from driving all day. I get my room key after waiting 5 min for the elevator. Get to my room and it's occupied. Try to call the front desk & it keeps ringing. They won't answer the phone. After at least 5 min of calling a nice bell boy came on my floor. I asked him for help & he told the staff to answer the phone. They brought a new key up.
Call for 15 min stll no answer to get firmer pillows. They tell me they will check & bring. Never called or brought up. Wanted Mgr to send me an email never heard from.
Worst customer service I have ever experienced!
Also walls are paper thin. You can hear everything in hallway & above you in the other rooms.
April 11, 2012
Rated 3 out of 5 by Leland3 Starting to show wear...
We have stayed at this hotel before, prefer to stay at Sheraton's as they provide a level of relaxation as soon as you hit the door and we usually stay for 5+ days. However, there were a few problems with this hotel we hadn't encountered before. The first, the parking area is being used as a parking lot for off of property events. The area was coned so you had to drive behind the hotel (past the trash, etc...) to get to the front. Also the parking behind the hotel was so hap-hazard, we had to weave around parked cars to get through. Upon entering the lobby, there was a water dispenser (as it was 108 degress that day.) At 3PM, the dispenser was empty. At check in, we informed the lobby staff and they said they would take care of it. As we left for dinner at 6PM, the dispenser was still empty, the sliced orange still stuck in the same place on the side of the glass container. We stayed on the 5th floor and as we walked to our room, we couldn't notice how dirty the carpets were, you could see the paths to each of the doorways. Also there were scuff marks almost the entire length of the walls from either the maid carts or baggage carts being dragged along them. Finally upon checkout, we were unable to exit the driveway due to the parking lot issue. The exit gate was closed and the attendant told use to use our room key. When we told him we had just checked out and showed him our parking pass, we were told we had to go back to the front desk and get a card so we could exit. Upon returning to the front desk, they told me I had the parking pass and the parking attendant should have let us out. We returned to the gate and waited until the attendant returned who then let us out without an apology. Even with these issues the hotel room was clean and comfortable which is most important. We did bring these issues to the attention of the staff who responded with an "ok." This is a new hotel that gives the look of a much older property...
October 9, 2012
Rated 2 out of 5 by JessicaP Terrible Experience
We arrived at the hotel and waited 20min to be assisted by the doorman. It appeared to be a very busy day and there was only one person on staff. Wethen decided to wait at the bar as our room was not ready yet. Again, waited 15min for a drink as there was only one staff member working. Front desk staff when checking in were friendly but not at all helpful and weren't able to answer basic questions (maybe someone was training as two people were assisting us?). An hour after we arrived in the hotel room another family entered the room. Apparently the family had been assigned our room as well and been given keys. We called and informed the front desk who reported they would take care of it right away.
When we called for a taxi we were told there was a 10min wait. We arrived downstairs 10 min later and waited an hour for a cab. Most helpful staff the entire stay however was the evening doorman (I believe his name was Carlos) who chatted with us and was super friendly. We arrived back at the hotel around 1130pm and our keys did not work to the room. When we went down to the front desk, the women assisting us was very unfriendly. There was no apology for the mix-up (again which had supposedly been taken care of). She kept questioning us and seemed to not believe us that it was actually our room despite our things being there. I understand the need to be cautious seeing as they had made a mistake and given the room to two families, however we were told before we left that it was taken care of. She then argued that we weren't actually in the room we were saying we were (300's) and actually in a 500 room. Super confusing and took 20-30min. to get new keys and into our room.
Our famly uses Starfriend whenever we travel and typically have great experiences. This is the first time that we have been completely disappointed in our stay. The facilities were good overall but staffing and customer service were very poor. I would not recommend this hotel.
July 18, 2012
Rated 4 out of 5 by Kevinsac Poor wi-fi connections
Overall, I like this property. Have stayed before, and probably will stay again if the rates are competitive with other nearby Starwood properties.
A basic but nice and very clean hotel. Staff very friendly!!! Club lounge is nice; basic cold and warm snacks for evening hors d'ouvres; nice cold and warm breakfast.
My room was located at the end of the hall--maybe that was my problem with wi-fi. Not sure where their router is located, but I had difficulty throughout my stay. Each night, I called front desk, asking them to restart router. That improved the connection, but never well enough to watch streaming videos.
October 2, 2014
Rated 2 out of 5 by Energycomp Not for the Business Traveler.
I don't know if I've been spoiled by other Sheraton hotels, but I was very unsatisfied with the location and quality of the Garden Grove Sheraton than from any of my previous stays at other hotels. First off, as I entered the room (Standard King) I placed my bags on the floor and laid on the bed for some much needed rest. As I flopped onto the bed I felt as if I was landed on a stiff board. I called the front desk and they offered me another room, but as one of the representatives attempted to assist me in finding another bed, he could not reach the front desk by radio and wasted quite a few minutes standing and making small-talk while waiting for a response to from the front desk. I eventually told the rep that I was too tired of waiting and chose to stay in the room until someone could be reached and other options presented. Secondly, for being a standard king, the room was rather cramped and not laid-out very well. As I laid in the right of the bed, the television was still another 3 feet to the right, forcing me to remain on my right side if I wanted watch television. The desk area was smaller than what I typically used. Cord placement and a huge ugly colored extension cord on the top of the desk were rather distasteful. After further reviewing the room, I generally felt as if the hotel had made some poor (and cheap) choices on the types of furniture and amenities within the room that just made me want to find another hotel immediately. The one good thing I will say about the room was the glassed shower stall and the shower itself. Typically, the bathroom I normally stay at have the standard room on the left or right with the single sink and shower/tub combo. I give the Garden Grove a well earned Kudos for upgrading the style of the bathroom to feel more elegant. The following morning I went to the restaurant to have breakfast and had to go to the front desk to request some one come to the restaurant in order to receive a menu and take my order. As I came back in the evening from work, I tried out the hot tub only to find that the jets were not functional and someone had over-chlorinated the tub (it felt like I was breathing chlorine vapor). As for my bedding choice, the hotel never followed-up with me in presenting other options, which finally made my mind up and too cancel my stay and find another hotel. If you are a business traveler that looks for the comforts of being away from home, this is not the place for you.
May 24, 2012
Rated 5 out of 5 by ErinEG Great hotel
I have stayed here now 9 times for disney trips. Its a great value of a hotel. Your employee Franklin is awesome!!! always takes great care of us.
October 29, 2014
Rated 5 out of 5 by mstigerlily Best deal in the area!
We have stayed here several times. They do charge a deposit on your card, which is released. They do charge a small fee for parking, for internet and for the shuttle, but that is typical of Disney area hotels.
But this hotel is clean, spacious and staff if helpful. Shuttle is convenient. Free bfast and snacks in the lounge are decent. Club lounge is very nice. We always have a great time when we stay here. But the best thing is, this hotel is about 3000 Starpoints cheaper than all other comparable Sheraton hotels in Southern California. I hope it stays that way.
July 2, 2013
Rated 5 out of 5 by vacationgirl Great hotel
This hotel was wonderful, staff very friendly , going to disneyland was so simple with there shuttle. called down for more pillows , they were there in less than 5 minutes. The bed was so comfortable , I just had back surgery, so I was concerned about that, but actually had the best night sleep with the super comfortable bed. Location was the best, so close to everything. I would totally recommend this great hotel, in fact I already have told family and friends about my great experience at this Sheraton. Would return in a minute. The hotel was so quiet also.
December 15, 2012