Rated 2 out of 5 by ICMom1 Hotel fall short but could be excellent with minor changes
Hotel has good location and facilities but needs attention to detail and appearance. Basic things would be easy to fix: emptying trash containers, more than 1 bartender/wait person on busy weekend nights, providing free coffee in the lobby instead of charging$2.00 for coffee service. Friendly staff but seemed stretched.
May 16, 2012
Rated 5 out of 5 by Nick Just a great stay!
From the hotel shuttle driver offering advice on places to eat and personally drawing me a map, to the overwhelmingly courteous staff at the front desk and in the bar, to the great conversation I had with the staff in the Lounge on the top floor, I was very happy during my stay here.
October 17, 2013
Rated 5 out of 5 by Jerry680 A pleasure to stay
We were in town for a hockey tournament and from the time we entered the hotel till the time we left we were treated terrific. The staff was so friendly and helpful especially Kanika at the front desk. Cant wait for next year to stay again.
December 16, 2013
Rated 2 out of 5 by JA35 Not Impressed
The overall appearance of the hotel was very nice and the staff dressed professionally (although they were not overly friendly) - but from the moment after we checked in until we left I was not impressed at all. I did not even think to ask when booking the room if there would be a fridge or microwave in the hotel room itself because I have stayed at other hotels for a lot cheaper price that did supply these. Also, everything on the continental breakfast was cold - the eggs and bacon were cooler than room temp; but the omelet station I would definitely recommend. I felt that the food was definitely overpriced for the quality received. When a server asked what we wanted to drink the guest I was eating with requested coffee but never received the coffee. I was also disappointed with the pool area - it was a very small area and there was no hot tub or sauna; and you had to walk through the fitness area to get to the pool. So, pretty much needless to say, the only thing I enjoyed about the stay were the omelets. Next time I travel to Des Moines I will definitely stay somewhere else.
August 2, 2012
Rated 4 out of 5 by NoMer Just misses a few things
The property was clearly constructed for a different hotel group so the experience doesn't feel quite "SPG" though they've probably done what is possible given the structure. The suite rooms are nice but the work space is poorly lit.
May 22, 2014
Rated 5 out of 5 by RandR2 Great Hotel
We had an excellent stay at the Sheraton Inn in West Des Moines. The staff was very friendly and helpful. I would recommend this hotel to everyone.
October 29, 2013
Rated 5 out of 5 by mike5252 quiet
I had a great time. The rooms very really nice and clean.
December 26, 2013
Rated 5 out of 5 by Robbo Always what you expect
Never disappointed at this property - special thanks to Mo in the Club Lounge ... Hotel was sold-out so suite upgrade was not available but still a fine stay ...
January 31, 2013
Rated 5 out of 5 by CORS Great as always
The staff at this hotel is always wonderful. The room was clean and well kept. I always make this my hotel of choice when traveling to Des Moines.
September 10, 2013
Rated 5 out of 5 by Mattyc Great Des Moines
Great weekend at the hotel for our hockey event.
Staff was real good.
December 11, 2013
Rated 3 out of 5 by Disgusted For a Sheraton...needs a lot of improvment
Rude front desk, evrything else could be perfect, but when treated rudley by anyone...ruins stay even in a gold plated bed.
February 27, 2012
Rated 5 out of 5 by bochi Fantastic
I could have not asked for a better hotel or staff. My daughter got married on the 11th of May and thru our entire stay you all ROCKED!!!
May 13, 2013
Rated 4 out of 5 by SVS631 Positioning of Room Blocks
We did have a great stay. One thing that would have been helpful would to have our team's "block of rooms" on the same floor. It occurred to me that the congestion of the elevators could be reduced if each team was on the same floor. I understand sometimes this is unavoidable but it is something that could be arranged and would have reduced the congestion of elevators and also keeping the kids all on one floor. As a parent I kept my son in sight all the time, for his safety, but I realize not all parents do. Having teams on separate floors would also assist your security in keeping traffic to a minimum.
Thank you, though, for a great stay!
July 1, 2013
Rated 5 out of 5 by Swisconsin The rooms are always comfortable & clean.
The hotel was excellent like always.
October 6, 2013
Rated 4 out of 5 by LindaS Good place to stay
Our stay here was very nice.
February 22, 2012
Rated 1 out of 5 by Dusty123 Terrible experience
Poorly run and changes without customer notice
May 22, 2014
Rated 1 out of 5 by Iowa45 Unclean Room with Plumbing Problems
I used to stay at this hotel when I would come to town but after my last experience I will not be going back. The bathtub didn't drain when I went to get in the shower before bed. I called the front desk to have someone come up. They sent a maintenance man who did something in the bathtub that created dirt and gunk in the drain. I cleaned it out and began to shower. Water backed up and wouldn't drain. I again called the front desk and they told me that they were full so they couldn't move me to a different room and that they wouldn't be able to do anything about the drain until the next day because the piece of equipment they would need to use was loud.
April 9, 2013
Rated 2 out of 5 by Businessguest42 Hotel needs serious updating
This Sheraton has seen better days. When you walk in, you are immediately greeted by the smell of chlorine from the fountain in the lobby. The hotel is very damp, and the carpets on the room floor lobbies are bunched and stained. Both my towels and sheets had old stains on them that clearly could not be removed, despite the strong scent of bleach used. Mattress is old fashioned and hard. The only reason that I stay here is b/c it is the only hotel in the area approved by my company.
May 1, 2014
Rated 3 out of 5 by BTraveler321 Average Property
Room had a somewhat musty smell. The mattress is not overly comfortable. Overall this property is on the tired side. I had to ask the check in clerk if my Starwoods number was on the reservation.
May 15, 2014
Rated 3 out of 5 by HappyTraveler22 Clean, up to date, solid lodging
I stayed at this hotel for a business conference. They were able to negotiate a great overnight rate. The event planners also paid for continental breakfast, break snacks and beverages, and lunches. I have to assume the breakfast and lunch were economy packages because they were pretty sparse. The beverage service was great. The rec room was well maintained, though one treadmill was not working. My stay was pleasant, comfortable bed and pillows and the meeting rooms were comfortable. I felt safe and confident staying here.
April 22, 2014
Rated 3 out of 5 by FrontierAccountant Prefer Different Bedding
Like many hotels today, this Sheraton uses quilts on the beds. These quilts are far more covering than I need, yet a sheet alone is not enough. Thus, I end up either too hot or too cold with the bedding provided and have trouble getting to sleep either way. Many hotels provide a blanket in the closet as an alternative. None was available at this hotel, even from the front desk. I would like a lighter bed covering to be available.
April 30, 2014
Rated 4 out of 5 by TahoeTim This hotel met my needs
I thought the hotel and room were dated, but overall, it met my needs. The toilet made a god awful noise when filling up after being flushed. The food in the restaurant was great. The staff was super. The fitness room had everything I needed.
May 8, 2014
Rated 5 out of 5 by LLHTR When in Des Moines we always stat at the Sheraton
Prior to our arrival, Nancy Leo always has all our needs addressed. Upon arrival our keys have been prepped and our rooms are ready. An outstanding facility with a business area that meets all needs and a workout complex that is excellent.
The breakfast buffet meets anyone's dietary needs. The overall location is excellent with many restaurant choices within walking distance. When in Des Moines we always stay at the Sheraton.
April 28, 2014
Rated 2 out of 5 by Upset357 Horrible experience
Had problems checking in and checking out even though reservations had been made 2 months prior to arrival. Front desk personnel appeared they did not know what they were doing and the manager was unhelpful and unwilling to provide good customer service. The hotel was very noisy and it was difficult to get any sleep. Finally, there was a conference meeting at hotel and it only has two elevators to transport people up to the room floors. They were constant tied up and it was not unusual to wait 10 minutes or longer to get on one. Thank goodness I was only on the fourth floor and was able to walk up and down the stairs located on the other side of the hotel from the elevators. I do not plan on ever staying at this Sheraton again.
March 30, 2014
Rated 4 out of 5 by FredM6 Comfortable room, great food
I always think of a Sheraton as an mid-upper end hotel. I was pleased with the staff and the food service. The room was fine, but the carpet in the halls needs to be replaced ,on the floor that I was on, and the towels were very scratchy.
My first stay I was offered the 'green option' of no maid service in exchange for a voucher for breakfast + SPG points. The 2nd week I stayed the offer wasn't made. I asked about it and the front desk person said they would make the change, but it never happened.
Overall the staff was accomodating and friendly and I would stay there again. But it needs new carpet and towels.
September 2, 2012
Rated 3 out of 5 by Veteran1Sgt Never stay here again
Bathroom floor sticky and we had to get it mopped as our feet stuck to the floor, no retired veteran rates, no Big 10 Network, no free breakfast, floor to ceiling window kept the room cool to cold, had to walk around service cart left in hallway over 24 hours with dirty drain pan setting on top, no refrigerator in room, no free internet in the rooms. Disappointed as we get all these features in other Des Moines hotels for less or same dollars. They did have nice conference rooms, but if I have another conference at this hotel I will stay somewhere and drive to it everyday instead of staying here.
January 27, 2014
Rated 3 out of 5 by rdw50702 rdw50702
Only negative was that it should not allow large aggressive dogs. On the same note pet owners should be more aware of their animals disposition so it doesn't ruin it for others that are responsible pet owners such as myself. I encounterd a couple of dogs with one owner that should not have been allowed as the dog moved towards me in an aggressive mannner until owner stopped them. Dogs of this nature put hotel customers in danger and the hotel at risk for the liability if the dog were to attack a young child or anyone for that matter. This matter was brought to the attention of the hotel securtiy / staff.
June 3, 2013
Rated 5 out of 5 by Cap14 Great Conference Facility
Enjoyed a conference at this hotel. It is also very conveniently next to some great shopping in West Des Moines. The conference rooms and food were great.
May 5, 2014
Rated 2 out of 5 by Customer999 Rate hike for a night
We rented two suites for New Year's eve and my fist concern is the price was increased by $50 for that night only as near as I can tell. If there were high demand for the rooms I would get that, but the hotel was all but empty.
We also went downstairs the next morning for the buffet and the waitress asked me if I had breakfast coupons. I asked how would I have obtained these coupons and she said I would have got them upon check in depending on which room I purchased. Apparently I must not have qualified as they were not offered to me. You would think that paying $100 extra for two suites that night in an empty hotel would surely include breakfast. Nope...paid a bunch more for that as well.
January 2, 2014
Rated 4 out of 5 by Fan2001 Breakfast Buffet
I went to the restaurat and the only employee was working the omelet station. I seated my self. A waitress came out from the back. She came to the table in about 10 minutes. She asked did I seat myself and I said yes. The entrance that I used was direclty off the elevator and was not marked "do not enter or go to Hostess Stand". She then said "That's the best way to be ignored". She walked away from the table and I left.
April 19, 2014