Rated 5 out of 5 by MaryPoppins Great Location & Outstanding Club Room
Front desk check in staff were efficient and friendly. Extremely clean and comfortable bed. Great location to Disneyland. Great balcony with a view of Disney parks including fireworks. Delicious and bountiful eats throughout the day in the Club lounge. Free beer/wine at times other than 5 to 7 in the club room would have been nice though! Pool area is nicely landscaped with lots of palm trees - it felt like a tropical oasis. Pool is a good size and big enough for lap swimming. Jacuzzi is nice too. In-room coffee pot and fridge were convenient and very nice to have. Our club level room did not have a microwave, which surprised me, so it made it tricky for cooking our instant oats at 4am prior to the Disneyland half marathon (hot water through the coffee pot didn't work too well). Overall - great hotel - I would definitely stay here again.
September 1, 2014
Rated 5 out of 5 by Traveller0 Wonderful hotel near Disney
Located walking distance from Disneyland, this hotel is adjacent to the "Woody" parking lots, and across the InterState from the Hollywood Tower of Terror. My family enjoyed the pool after long days spent at Disneyland and day trips into Hollywood. Look no further - these comfortable rooms, the great food, and parking is what you are looking for.
September 4, 2014
Rated 5 out of 5 by Peteto88 A gem!!
I must say that this hotel was by far the best one out of the three that we stayed at during our trip earlier this month. the condition of the property from what I saw is immaculate. We were here on our first family vacation and loved the fact that you offerred rooms w/two queen beds! The parking was very convenient along with the proximity to Disneyland. Unfortunately we were only able to book one night w/StarHot rate but would have loved to stay the entire week that we were there. We encountered very friendly staff at the front desk, bell desk and housekeeping. Looking forward to our next trip back!!
October 29, 2013
Rated 5 out of 5 by grapeape428 our favorite place!
this is our 5th time we have stayed here. love this hotel and will still continue to stay here on every california trip in the future!
June 10, 2012
Rated 4 out of 5 by Kerrs4 Sheraton Park Anaheim
It was a clean hotel, smaller rooms but comfortable. We used our points to upgrade our room; the service desk person was extremely helpful with this part. We had a cancellation issue handled by the hotel manager Warren, extremely nice.
When we arrived the front desk person, Esperanza, was EXTREMELY RUDE. She said I had 2 reservations, we had to clear that up. Then she said I had to pay for my upgrades, we cleared that up then she said I had to pay for parking then we had to clear that up And then finally she ran my card and said it was denied and handed it back. As if I would just pick up my bags and leave. So we went over the price of the room. I asked for a manager in-between her eye rolls – she then replied to my request “what’s a manager gonna do?” I was shocked. I said “this is not the Sheraton warm welcome I am used to” and insisted upon a manager.
I didn’t get one – I got an accountant, Peggy, (I believe that was her name). Who was extremely helpful and was really struggling through my check in and Esperanza watched un-assisting. I was offered apologies and given a $25 gift card for a restaurant at the hotel. Needless to say – we let this experience roll off our shoulders and went on to enjoy our 3 night stay. We had 3 other rooms with us. Club Lounge staff EXCELLENT; Housekeeping EXCELLENT.
I will probably go back to my previous hotel. I was saving on dollar here but losing value in my stay.
November 20, 2013
Rated 5 out of 5 by Jepostle Courteous Staff
The staff at the hotel was very courteous. Also had a smile even as I observed them speaking with other guests or helping them out. We had a minor room issue and the building engineer was there in minutes fixed the problem quickly and was very courteous and profession.
July 15, 2014
Rated 5 out of 5 by RobQPEng Great Stay for Father - Daughter Weekend
Decided on a last minute trip to DL with my 6 year old daughter. We had a great time at the Sheraton, loved the 4 pillows on each bed, and the pool area was a fantastic mid-day break at 3pm. Well done for a resonable price. Thanks to Saul at the pool for making our snacks just right...fantastic service.
June 22, 2012
Rated 5 out of 5 by Steven1566 Best value of all Anaheim Hotels
The quality of service you receive at this hotel matches the expectations of a much more expensive property. The room rates are phenomenal for such a great building that's so close to Disneyland. The staff are fun and friendly and go out of their way to make every stay I've had with them exactly how I want it. I never ever ask for favors, but they always generously give and take care of me. I will never stay at another hotel in the OC if I can choose to stay at the Sheraton Park Hotel. Me. Bruno knows how to keep his staff happy, and they in turn keep guests happy.
March 19, 2014
Rated 5 out of 5 by Matteo925 Great location
Great location for a Disneyland visit, also well placed for most visits in the OC. Have stayed here twice now, friendly staff, great beds and pillows. A microwave would be helpful for people staying longer.
Please note, it's a bit of a walk to actually get into the Disney parks- roughly 10-15 mins. You can't really stay all too much closer, but just a note, for those with kids or a large group you may want to look into the shuttles that run. Otherwise, for people looking for a little more exercise a trip or two back and forth with all the walking in the park make for a great day. I like being about a block away from the worse of the traffic anyhow.
Molly's has some great food, not cheap, but decently priced andtasted great.
May 30, 2012
Rated 3 out of 5 by UnhappyinFrankfurt Club Level
We really enjoyed our recent stay on the Club level. Rooms were clean, views were nice and service friendly. However, it was unusual that the Club lounge was ONLY open during the scheduled breakfast and hors d'eurves/drinks hours. At other Starwood properties, I often go to the lounge during the day to grab water or fruit. You cannot at this one. I also was surprised that there were no hot options at the breakfast... although a nice continental breakfast it was. All in all, a nice hotel and I would recommend it over the Sheraton Anaheim due to it's views, walking distance to Disney and the convention center.
August 4, 2014
Rated 4 out of 5 by RichJ Best hotel for Disneyland
Having stayed at many other hotels in this area previously I tried this property in Dec 2011. On the plus side, friendly and helpful staff, room was very clean, bed was comfortable, fantastic balcony to sit and watch fireworks (good Disneyland view), easily walkable to Disneyland, useful convenience store with reasonable prices for hotel store, good location for restaurants, nice if compact pool area with bar open in evening. Very helpful valet parking, good vaue fro money rate. Negative, did not get Suite upgrade. Easily my preferred hotel in this area. Booked for this year already (we visit Disneyland for the holidays as family tradition).
March 1, 2012
Rated 5 out of 5 by Terri1213 Be prepared to be pampered!
This is our destination for Disneyland vacations! The ART shuttle stopping right in front is an absolute lifesaver. Stay on the club level if you can, free breakfast, free evening social hour, great pool and awesome staff everywhere. We will be back!
August 30, 2014
Rated 4 out of 5 by Cindy808 Great Starwoods Property
Hotel met all expectations. Everything seemed on the newer side. Nothing was old or worn.
We booked this hotel for our trip to Disney. It was about a 20 minute walk (with young kids) and the walk back after a long day at the park was a bit tedious. However, a cab ride back was only about $5. Much cheaper than catching the bus or a shuttle. Cabs are readily available in the drop off area in front on the Disney entrance.
Would definitely stay at this hotel for a Disney trip again. The inexpensive cab ride back pushes this location as a plus.
October 7, 2012
Rated 5 out of 5 by Tennesse68 My favorite Sheraton Hotel in US
I have stayed at this hotel many times for business. Stayed at Sheraton hotels >75 nights last year and this is absolutely my favorite in the US. The staff is awesome starting with Naz in the Club Lounge, Sandra and Sandra, Veronica at the front desk, Leticia in the restaurant, as well as all the staff. The staff remains the same which has something to say about managment and making employees satisfied. For business travelers, the hotel makes you feel comfortable, the next best thing to being at home. Love this hotel and the employees.
May 12, 2012
Rated 4 out of 5 by SC11 Nice hotel, clean, comfortable
Experience was overall excellent. Good location, safe, clean. Front desk could have been a bit more friendly. Only complaint is, after spending late nights at Disneyland we wanted to sleep in and felt rushed by Housekeeping who left a message on our voicemail at 10am everyday to see if we wanted our room cleaned. That was annoying considering we were on vacation and trying to relax. Also, we would have liked Molly's Kitchen to serve breakfast all day rather than just in the morning. Despite that, would probably stay here in the future.
August 19, 2012
Rated 4 out of 5 by NJM84 Great Location
I stayed at the hotel overnight for business, and the only downside was that everyone in the building seemed to be there with their family for a summer Disney vacation.. so I was jealous I had to work! With all of those families and kids, I never heard a peep once in my room, and the hotel is large enough where it wasn't distracting at all, even for a work trip.
I walked about 100 yards out of the parking lot to Mortons for dinner and that is amazing perk! The location is so close to great food!
July 13, 2012
Rated 4 out of 5 by SnowOwl Great Hotel
Check in was a breeze. The value for two people was really good. The room features, coffee, waters, etc were lovely. I didn't get a chance to see the pool or fitness center, so I have no review on those things. The beds were comfortable, and the shower was refreshing.
My biggest gripe is the parking fee. If you are a guest at a hotel, you should be able to park for free. Making people pay for parking is ridiculous.
December 6, 2011
Rated 5 out of 5 by bobbye great location
enjoyable overnight stay/visit
August 27, 2014
Rated 4 out of 5 by Fitstamper23 Great Location!
What a great location whether attending a conference at the Convention Centre or spending time at the Happiest Place on Earth! The transit system to Disneyland was painless. The walk to the convention centre was close. Would definitely come back.
August 23, 2014
Rated 4 out of 5 by Lorine Summer trip
We really enjoy stayimg at this hotel. However the prices at Molly's Kitchen are way to high for breakfast and when we sat down to eat, there was a dirty glass at one of the place settings at the table
August 24, 2014
Rated 4 out of 5 by Cherbearam Recommend highly for a great stay
I travel to Anaheim, CA often to go to Disneyland. I always stay at this Sheraton. The staff is always welcoming and friendly. The club lounge staff make me feel welcome and comfortable. The rooms are always clean and I enjoy the pool area which is always kept up.
I find it hard though that I am charged for parking. I am aware of the cost before hand, but it just does not feel fair with the cost of staying at this hotel, that they also charge for parking.
July 16, 2012
Rated 4 out of 5 by Matteo925 Great place for Disneyland trip
Perfect, easy to access location to Disneyland. Though please note if you walk it takes about 15-20 minutes to actually reach the front of the parks, but I believe they may offer shuttles. Or you can walk across the street to the normal Disney parking and catch one of those buses. Rooms are clean and roomy, great beds and pillows as per the norm at Sheraton, but not the newest facility overall. I've stayed here 3 times and haven't have a bad experience.
September 5, 2012
Rated 4 out of 5 by remmmos great location
This hotel is located within walking distance to Disneyland, our primary reason for using this one, and several good restaurants.
August 24, 2014
Rated 4 out of 5 by amc72 Weekend with family at Disneyland
This hotel was an easy walk to Disneyland, but the $5 r/t shuttle was right at the front door if we didn't want to walk. Clean comfortable rooms, friendly staff, nice restaurants at hotel. Lots of other restaurants close by too. We flew in, had a driver from the hotel pick us up for convenience and time saving, and had a pleasant weekend. Winter, too cold to swim. Older hotel, but nice. Not as fancy as timeshares we are used to, but very convenient.
December 19, 2012
Rated 4 out of 5 by asarkisian Outstanding staff
Every employee I encountered was very friendly and accommodating. The property is very well managed.
The club lounge staff in particular were extremely friendly and eager to please.
Pool and room maintenance was outstanding. Everything met my expectations. Beds and pillows were very comfortable.
The new flat screen televisions were very nice. An updated decor and furnishings would bump my rating to 5 stars. All in all, a very pleasant stay.
December 13, 2012
Rated 4 out of 5 by malk Simple but very nice.
I thought the hotel was very nice. I could see the fireworks from Disneyland outside my window every night, so that was kind of cool. The bed was very comfortable. There are laundry facilities, which were a little crowded on a Saturday night but nice. The restaurant is not superb but there is a snack shop where you can get hot prepared snacks. It's a little expensive for my taste (from the Northeast) but okay. Overall it was a very positive experience. The pool was nice -- lots of kids so be prepared for that. My only complaint was that they couldn't give me a room near the front of the hotel and I had to walk. I have a bad knee so that was a bit of a problem. Being at the hotel, whether sitting by the pool or just in your room was pleasant. Most of the staff was good too although there was some room for improvement at the front desk and bell stand.
August 1, 2012
Rated 5 out of 5 by AnonymousGuest2012 A great Sheraton Experience
After a stay last year at another Sheraton property in Anaheim, the Vice President of Customer Relations reccomended this property. I am very happy with his suggestion. Overall a great experience. Although I think parking charges were a little high per day for guests, the staff was very helpful, courteous and eager to please. Of all things to complain about, the pillows in the room are really the only thing I can complain about. They are so soft, it takes 4-5 of them to make a comfortable positon as oppsoed to normal pillows. Also, the jacuzzi should be open past Disney hours for guests to be able to soak away their achy joints after long days. The onsite restaurant was excellent as well. The hotel is also walking distance to Disney, which is a big plus also. So, if you are coming to Anaheim, and especially to Disney, THIS is the Sheraton you want to stay at.
June 3, 2013
Rated 4 out of 5 by ShellBeachMama Great hotel, A/C wasnt working great.
We love this Sheraton hotel and stay here whenever we visit Anaheim. This trip our room was great except the A/C didn't work great. No matter how low we put the thermostat it didn't go below 71 degrees in the room. Otherwise the hotel is great. We ate at the restaurant, swam in the pool, had room service, and enjoyed the fireworks view. We will be back in January and are looking forward to another great stay.
September 6, 2012
Rated 5 out of 5 by spiritmea Great Hotel for the price
This is my second stay at this hotel and it was great. The staff is very courteous and helpful. They helped me booked ticket for Universal Studious. I left a bag behind, after I checked out and they very graciously offered to mail it to my home! Also, I found a better rate for this hotel on a different website and after the fact I had made reservations, it was honored. Once again, great hotel to stay at!
July 18, 2012
Rated 5 out of 5 by Archville STARWOOD PREFERRED GUEST COMPLETELY SATISFIED
THIS was a great hotel with great location right next to Disneyland. Upon our arrival we were greeted promptly and with a smile check in was great, no hassle or waiting. Our rooms were so clean and we could see Disneyland, we were in 615&617. I mean super clean and the sweet sleeper bed was just that a sweet rest. Everything was great and everybody was so courteous and nice. Wow what a great vacation.
May 8, 2013