Rated 3 out of 5 by zodia14 This hotel needs big external landscape renovations
The bathtub water was drained poorly even after an engineer was sent to fix it. There are no refrigerator or microwave in the room. There are no little gifts offered to welcome guests (i.e. chocolate, water, cookies, etc...). There is no guaranteed customer satisfaction policy.
August 7, 2014
Rated 4 out of 5 by Kodagrad Location, Location, Location
Easy to get to and close to most everything. Can't be more than 20 minutes to entertainment, restaurants, downtown and airport. Older property but kept up well and professional staff at all levels.
August 7, 2014
Rated 5 out of 5 by JAWsdw beautiful hotel, friendly, helpful staff, good value
This was a beautiful hotel with extremely friendly, helpful staff. The room was very nicely decorated, clean and comfortable bed and bedding. I also used the Health Club and it was well equipped, brightly lit and comfortabel temperature-important when you are working out. The room rate was a great value and we will definitely stay there again.
August 5, 2014
Rated 5 out of 5 by flygirl31 Almost "cash cab"
Ok, the hotel is very nice...the bar, the restaurant , the pool...but the evening van driver takes the prize. He hosted a trivia game complete with hilarious emcee-ing. Normally, I'm not a fan of the van ride...too much of a backseat driver but that's a personal problem!...but this ride was easy, breezy and lots of fun! Thanks for a good time.
June 25, 2014
Rated 5 out of 5 by Danny45 Comfort, music and a great hotel staff!
We have attended the Chet Atkins Appreciation Society event for a number of years and always stay at the Sheraton. Although this year the hotel was booked to capacity and quite a number of people were trying to check in at the same time, the front desk staff were very friendly and helpful and immediately acknowledged our SPG level. The room was very clean and comfortable. We elected not to use housekeeping in lieu of starpoints but each day the housekeeper asked us in hallway if we needed anything.
We plan to stay in another Sheraton in California next month and hope it is as an enjoyable experience as this trip was.
July 13, 2014
Rated 4 out of 5 by MM617 Conveinient and Friendly
We checked in after midnight due to flight delays and missed connections. It was so nice to be greeted by someone who was pleased to see us. Again at check out, a very friendly front desk staff. Next time I truly look forward to staying longer.
August 6, 2014
Rated 4 out of 5 by bullish714 Nice Hotel
Wonderful young lady at the front desk was exceedingly warm and friendly.
August 7, 2014
Rated 5 out of 5 by pamela19 Question about curtains
I was confused the room had only sheer curtains as the main curtains and the darken curtain were only on the side. So we felt we lacked privacy as we could see clearly across the hotel to the other side. Can you explain. You couldn't change your clothes in the room without exposure
April 22, 2012
Rated 1 out of 5 by KINGDRAKE27 Old rundown hotel
The service was horrible. People at the front desk have attitude problems. Holes in the ceiling and bugs in the rooms. If you want to go somewhere for Halloween than this is the place to go..... Michael Myers will probably be at the front desk.
June 27, 2014
Rated 5 out of 5 by NovaCat Fantastic
The staff was exceptional taking every extra step to ensure our visit was enjoyed to the fullest. Hotel recognized SPG status and upgrade was completed prior to arrival. The facilities were great and staff clicked on every level making our visit an excellent visit. Hotel was completely full, but performance did not suffer. Stay HERE!
August 4, 2014
Rated 5 out of 5 by Lakearea wonderful hotel
I can not speak highly enough nor enough wonderful comments about this hotel.It begins right from the greeting & help from the bellman,& continues on to the staff at the front desk.Tess at the front desk is a wonderful,professional and all around exemplary employee.She has always gone over & beyond to help !!.She makes you feel as though you are the only guest in the hotel.She deserves all great accolades for the person she is and job that she does.Ryan & the other staff members are professional & beyond helpful & warm feeling as well.I highly recommend this hotel every chance I get to others.This particular hotel & staff should be awarded the highest awards and acknowledgements for the wonderful job they do.I also have seen how wonderful they are to other guest which is impressive as well.In 9 yrs. of staying at this hotel(28 times) I have never felt to say one bad comment . We appreciate the wonderful care that is given to us each and every stay & always look forward to our next stay with them.
June 23, 2014
Rated 5 out of 5 by NoMoney Great Southern Comfort Hotel
I have visited this hotel over 20 times in the past 5 years and have never had a bad experience. The staff always make my stay very pleasant. The room size is larger than normal so there's pleanty of room to stretch :-).
April 10, 2012
Rated 4 out of 5 by Shernie Usually love it but.....
Always stay here. Bar was under recarpeting so not as enjoyable. Need many more chairs at pool. people were saving chairs and not using them. It was uncomfortable so I left pool side.
August 5, 2014
Rated 4 out of 5 by tdirector Staff was friendly and very responsive
I made an error and didn't hang up my towel after signing up for no maid service .. the staff was very prompt in getting me another one so I made my meeting on schedule.
August 5, 2014
Rated 4 out of 5 by BeckyD Sheraton Music
I thought the hotel was very nice, the resort was very crowded and the waitress and the pool could of used some help since the resort was at full compacity.
August 5, 2014
Rated 5 out of 5 by KDJ27 Great experience
I stay here just about every time I stay over in Nashville. Everything was great. The employees were super nice and everything was clean. We had a luncheon and a dinner here and the staff did a wonderful job as usual. Excellent stay!
June 24, 2014
Rated 5 out of 5 by Brandy99 This hotel has great features.
Great place to stay. The front desk staff was friendly and very helpful. The airport shuttle was convenient. The Monarch shuttle service was great since we took a few trips downtown and did not have to worry about driving.
June 24, 2014
Rated 5 out of 5 by wonderingcarol Excellent hotel
All the staff was very friendly, hotel was super clean and upscale! Will stay here again.
June 27, 2014
Rated 5 out of 5 by Debra51 Nice place
Beautiful hotel, convenient to highways to get to downtown Nashville. Beautiful room, beautiful pool area, beautiful lobby. The reception staff could have been more helpful.
August 4, 2014
Rated 5 out of 5 by OhMiss Great night's sleep.
Gracious staff, great pillows and bed, food is always good.
Just found out there is downtown shuttle available for a nominal fee. Great idea!
August 4, 2014
Rated 5 out of 5 by ED40 This hotel has great features and location to downtown
One of the best hotels I have had the pleasure of staying at. Great pool area, super spacious rooms, wonderful staff, super clean!
June 23, 2014
Rated 5 out of 5 by Oicu812 Awesome
As always Sheraton provided a beautiful comfortable facility with an excellent staff that was friendly and helpful!!!
August 3, 2014
Rated 4 out of 5 by Glenmor Lovely setting, good value
Hotel entry and lobby are very impressive, parking is free. Customer service very friendly, rooms are clean, hallways are quiet, and the outdoor pool is lovely. Great area if the Opry is your focus. On the downside, one restaurant on site, no other options within walking distance and no shuttle into the city. No fridge in room and a $10 a day charge for internet access (unless you want to join their rewards program).
July 29, 2014
Rated 5 out of 5 by JulieBar Sheraton Music City Does It Again
As usual our stay at the Sheraton Music City Hotel in Nashville Tennessee was a wonderful experience! Our room was clean and comfortable as always. The hotel is located in a nice area convenient to local attractions. Not that we needed to leave as they have everything we need right here, but it is nice to check out the local hot spots for dining and shopping - Experiencing the local faire is a must when in Nashville.
The gym - what a great way to jump start the day and pools - a wonderful relaxing cool down after a hard day running about town. All the staff from the front desk to the maids are friendly and helpful. Thank you Sheraton Staff for a great stay! We will be back!
July 7, 2014
Rated 5 out of 5 by Vincos Number 2 but they Definitely Try Harder
OVERALL IMPRESSION: Depending on the purpose of your visit to Nashville, the location of this property - out in the middle of nowhere and vaguely near the airport - could be somewhat of a handicap…but precisely for this reason they provide an absolutely excellent accommodation experience…far superior to their downtown counterparts. The property itself is very beautiful with a large lobby with an impressive Italianate fountain and a beautiful arcaded central courtyard which added to the Mediterranean feel.
SPG PLATINUM RECOGNITION: Excellent. Advance upgrade to a suite. All special requests satisfied prior to arrival. Lovely in-room amenity and personalized Welcome. As it was Sunday and the lounge was closed, we were offered a Complimentary Happy Hour Appetizer in the Veranda…large enough to be a light dinner!
THE ROOM: Like a large “loft-style” room more than what I understand to be a suite but with spacious living area, wet bar and great bath as well as a large balcony. Furniture-style is that kind a “Shaker/Motel” stuff that I personally don’t like but certainly not unpleasant.
LOCATION: This place must be for events and conventions because it is not conveniently-located to much but if you have a car and don’t want the hustle-bustle of downtown, the sylvan surroundings could be a bonus. And the Hermitage of Andrew Jackson and Graceland are just 15 minutes away.
EXCEEDED EXPECTATIONS: Very high level of customer care. One of the reception staff offered to come out to our car to unfreeze the locks (not necessary but most appreciated) and another was willing to loan us the ice-scraper from her own car.
DID NOT MEET EXPECTATIONS: N/A.
ONE THING TO KNOW: Prices usually run significantly lower than other SPG alternatives in Nashville - and parking is free - so location disadvantage should also be weighed against these factors.
January 21, 2014
Rated 1 out of 5 by SAK63 FIRST IMPRESSIONS COUNT AND IT DOESN'T GET WORSE THAN HERE
I called this morning while en route on my travels and verified that I would have a King bed available (which was requested but not confirmed in the reservation). The very nice young woman I spoke to told me how much they valued my business and they managed to find an upgraded king room for me. I just checked in to the hotel and was told I was upgraded to a double room. Needless to say I was furious but was really left with no choice after a 20+ hour journey. I walked into the room and the air conditioning was set at 62 degrees (and it's 39 degrees outside). Would have thought it would have the heat on instead. There were dirty towels on the floor and one bed wasn't made. I also am not sure what's upgraded about this room as I have been in numerous properties at lower "classified" ratings that are nicer! The lounge apparently is also closed on weekends (would have been nice to have known that prior) however it's only an over-sized guest room with slim pickings (and unattended).
I woke up this morning seeing bugs (4) climbing the wall! I called the "guest services" line and was kept on hold for 3 minutes and I told them and they said that they would take care of it.
I was further aggravated to see that there were club rooms here and I asked two guests that I saw walk out of them that they were lucky to have them. They said that when they checked in that was a all that there was. I inquired each of their SPG status and they were clueless as to what I was speaking of (when I explained they said that they were not members).
Clearly, poor planning on the hotel's part or they certainly don't value the status of SPG members -- be forewarned!!!!
March 1, 2013
Rated 5 out of 5 by TheJudge Dogs welcome = happy stay
Before I stayed at the Sheraton Music City, I stayed at the one in downtown Nashville and was not impressed. At Music City, they exceeded my expectations and the friendly and courteous staff welcomed myself and my Great Dane(called ahead for permission from the manager because of the size) with a complimentary room upgrade when I got there and dog treats for the big guy. Of course there were the looks and comments from other guests about the size of my "horse" but it was just friendly banter and while my Great Dane was well behaved, the fact this hotel was so accommodating, it made the last leg of a two week work trip so much more enjoyable. Thank you Sheraton Music City, I will most certainly be back!
September 5, 2012
Rated 4 out of 5 by yepalaska Great experience
Staff was fantastic; the rooms were roomy and bed were soooo comfortable; courtyard was a nice place to hang out (though it would have been nice to see it swept daily); pool hours were great since we worked all day and didn't have time until the evening to relax; checkin was quick and filled all my reservation requests; we will be back
July 30, 2014
Rated 4 out of 5 by Jak72 Beautiful hotel and setting
Beautiful hotel. Free parking was great. Rooms were very clean and staff was very friendly and helpful. The courtyard was beautiful. If wifi was free and a continental breakfast was included, I'd give it a 5.
July 31, 2014
Rated 4 out of 5 by Lanny123 disruptive room
we stayed in room 2099, which was right next door to the club room where they served breakfast and had food/drinks in the evenings. it was VERY noisy and loud. Every monring around 5:30 there was banging and clanging in the party room and people talking. Extremley disruptive and it did not feel like you had privacy. I suggest removing that room as a guest room.
July 28, 2014