Rated 5 out of 5 by Dsciorti Amazing Staff
We just retuned from our trip to San Francisco and this one of best experiences at a Starwood hotel. All of the staff went above and beyond to ensure that you are comfortable and enjoying your time at the hotel. Everytime you passed a housekeeper they stopped what they were doing to greet you and ask how your day was going. I would also like to thank the entire staff for the gift that they sent to my room for my birthday. I can not thank you all enough for the amazing stay. We can not wait to return to this hotel.
February 25, 2015
Rated 3 out of 5 by rebackfam DEAL BREAKER
My family and I travel to San Francisco often to visit my sister and always love to stay at the Sheraton Fisherman's Wharf. The staff, parking and atmosphere is great. However, we just went down and stayed there and were VERY disappointed. We arrived and started unpacking my HUGE Chevy Suburban and suddenly found out they would VALET park my car anymore, I had to. The parking garage is undergound and my Chevy barely cleared the ceiling. Like I am talking inches and I had to stay in the middle or I would of hit. It made my very uncomfortable and sick to my stomach. The whole time I was there I never took my car out because of stressing out about re parking it. I feel like if I am paying $50 a day to park my car, the VALET service should be offered. This is a real DEAL BREAKER for my family. If this situation doesnt change we will be staying at another hotel which is very upsetting because we really love this hotel. Please take this into consideration and I hope you will bring back Valet Parking.
February 22, 2015
Rated 4 out of 5 by DougFromLA Convenient Location
The front desk staff was friendly and was given a free upgrade to the SPG level room. The room was clean and the bed was comfortable. The concierge was very knowledgeable of the area and always had a smile.
The firepits were the best! It was a nice touch to be able to meet other guests from around the world.
However there are a few cons: You must have the hallway light on in order for the desk powerstrip to work, the linq printer does not work and you must request premium wifi at check-in in order to get it free as a gold member or you will have to pay.
February 21, 2015
Rated 4 out of 5 by Prazzy at very good location
Not renovated recently but the hotel is at very good location for fun, restaurant, relaxation and business. Friendly reception, neat & clean but the best part of the hotel is the location!
January 26, 2015
Rated 1 out of 5 by iantoz Hotel had power outage
The hotel had power outage, but the management still hasn't reached out to me after three weeks. Bad communication and will not be going back ever.
January 1, 2015
Rated 5 out of 5 by calgirl58 Comfort
I ended up having the flu while in the City. Thank God my room was clean, warm and quiet....because I slept a lot that night/ The housekeeping staff was very friendly and so were the front desk staff and concierge. You really notice those things when you do not feel well. A+
December 24, 2014
Rated 5 out of 5 by ZWebster Good location and hotel
Hotel is a little bit dated with weird beach motif but everything else is good. Staff was great and we loved the location. Good stay at fair price. Thanks again, we will be back soon.
December 22, 2014
Rated 4 out of 5 by BT52 improvements needed
overall the Hotel was excellent, as a business traveler simple upgrades make big gains, a radius shower curtain gives much more shower space in a tight space, also the toilets were accomodating for children but really need updating
November 12, 2014
Rated 4 out of 5 by Aimeekp1 Great Service & updated
This is a good hotel with excellent service, great location but mediocre amenities. There is not a full service restaurant which with two small children would have been an advantage for breakfast. The rooms were updated and clean, but pretty small.Also double paned windows would have done a lot to control the street noise overnight that kept us awake. You are paying for the location - but budget for Parking because it is super expensive. Oh and there is NO fridge in the room - total bummer.
November 11, 2014
Rated 3 out of 5 by Anjie50 If booking online, you still must call to confirm
My husband and I are SPG members and have stayed at this hotel 3 times before. Twice being SPG. We know of the quality and were shocked when we arrived and our room was not ready. Apparently, there were no more SPG rooms, so we're were assigned a regular room and the PURE air filter was wheeled into rm 2630. We paid extra for a king PURE room and were placed in standard room with windows that would not close. This defeats the purpose of paying extra for a PURE room. Our reservation was booked 2 months in advance and was for 2 days. We stayed just one day due to the smelly room and noise.
November 9, 2014
Rated 5 out of 5 by Brasil Excellent
The staff were extremely accommodating and welcoming. The room was fabulous with fresh linens. Great location. We had a great time and look forward to our next stay at the Sheraton.
November 5, 2014
Rated 4 out of 5 by Truewoman Noise Level
Our room was on the side of the building where the buses are kept at night. The person I roomed with & I both like fresh air, so left the window open. Our mistake as it was the night before the Giants' parade. The next 2 nights the window was left closed & was impressed the room didn't get overly warm or did we have to turn on the a/c.
November 3, 2014
Rated 3 out of 5 by kjain Room service
While I opted to not have sheets and towels changed, and I am not sure if it was because of this but was disappointed that the room service was incomplete and housekeeping didn't remove the used coffee filter from coffee maker.
October 30, 2014
Rated 3 out of 5 by Shaneeka Hotel is adequate
hotel is fairly priced around $260
October 22, 2014
Rated 5 out of 5 by northamerican Great Property
Only had the pleasure to stay here one evening and it's right in the heart of The Wharf, great location for the attractions as well as grocery, pharmacy and lots of shopping in immediate proximity. Was bumped to a suite for the stay and they had a good breakfast buffet included. Great reception and all the staff was incredibly friendly and attentive! Absolutely recommend this location.
October 22, 2014
Rated 5 out of 5 by James6335 Features
Hotel is in a perfect location, with all the amenities you would want in close walking distance. Staff is very polite and friendly and helpful. Rooms are spacious and comfortable
October 20, 2014
Rated 4 out of 5 by MissNJ Great Staff
Hotel location is great! Really enjoyed the SPG wine tasting. Jesse and Nanette are real gems, made us feel welcome and supplied lots of great recommendations.
Only negative - rooms should have 2 queen beds (versus full), as we had 3 adults in our room.
October 16, 2014
Rated 4 out of 5 by papajoe11 The hotel is in a great location and is nice
The room was spacious and comfortable. More attention should have been given to the closet area, a lot of wasted space due to poor planning of the closet space and entrance way
October 14, 2014
Rated 2 out of 5 by ajs01 This hotel is not level 5 quality
We stayed in this hotel for the weekend. The hotel was fine but not up to level 5 SPG standards. The rooms and finishes are dirty and old. I would not recommend this hotel to family or friends.
October 7, 2014
Rated 4 out of 5 by Tashinka Great Location
best location for Fisherman's Wharf. A reaaly quick walk to all the activity and sights on the Wharf.
October 6, 2014
Rated 4 out of 5 by Crod Convienant location spg room was great
Room was great although quality of bed was superb however noise from the court yard was horrible early in the morning
October 6, 2014
Rated 1 out of 5 by Edpsych One week's stay
The hotel fell well short of expectations and compared poorly with other hotels/motel on our drive from LA to San Francisco: The cost of parking was excessive. The interior decor was extremely poor. Bathrooms were very small. Lack of double glazing prevented being disturbed by the hotel's air con units. lack of proper restaurant facilities and availability of free wifi in the lobby was appalling. I advised a friend to change his booking!
October 4, 2014
Rated 5 out of 5 by pah15 Very nice stay here
Good location minutes from the Wharfe area. Room was spacious with a lovely comfy bed. Very clean. Good WiFi. Nice pool. Didn't have any food here as loads of places nearby to eat.
October 2, 2014
Rated 4 out of 5 by BrianW1 Good location and comfortable
Everything was ok except the breakfast has much to be desired. I am lucky that being platinum I did not have to pay and the 24.95 for the breakfast buffet is an embarrassment.
September 26, 2014
Rated 5 out of 5 by JR150 outstanding staff
The facilities were nice. Love the firepits!!! The staff made the difference. Always pleasant and helpful.
September 21, 2014
Rated 5 out of 5 by Anjie50 Pure Allergy King Room was wonderful
Our room was spacious and very clean. We paid a little extra for a "Pure Allergy" king room and we are glad that we did. The room was so fresh that both my husband and I had our best sleep in a long time. The bed was so comfortable. We also ordered room service for dinner and it was so good. Valet attendants are the best. We will be back.
September 15, 2014
Rated 3 out of 5 by Magoo5 Location good
Concerige was wonderful! Food good. Location is excellent. Room was clean, but whole place needs an overhaul. The outside with the fire pits was cool, but carpets and paint etc. REALLY needs work!
September 13, 2014
Rated 4 out of 5 by jean98 hotel has great location
we stay here every time we come to San Francisco, for location to fisherman's whaft.
and other attractions.
September 10, 2014
Rated 4 out of 5 by Reesero sf lover
My family has stayed in this hotel more than a few times. We love the location which is near the wharf. We had an excellent rate this time and the staff was exceptional, even giving me a cell number to call when I wanted to make a dinner reservation and get a car.
September 9, 2014
Rated 3 out of 5 by Dotty77 No Restaurants/ room service/minibar
We stayed here a couple of nights. We were tired from our flights from Australia and would have liked to just at in our room and collapse, However we had to leave the hotel and walk around not knowing where we going, looking for a reasonable restaurant. The décor could be improved dramatically and the prices are outrageous for Internet and Breakfast. Also, how does one make a decent cup of tea with a coffee machine?
September 7, 2014