Sheraton Denver Downtown Hotel

  • 1550 Court Place
  • Denver,
  • Colorado
  • 80202
  • Estados Unidos
  • Mapa

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Rated 3.5 out of 5 by 915 reviewers.
Rated 4 out of 5 by Hotel Average Plus O.K. but not great. People are super helpful and friendly!! Prices are reasonable. Rooms are dated and strange layouts and art. Great location. Food is plentiful but quality is mediocre. July 11, 2014
Rated 2 out of 5 by Hotel was average. I would say the overall experience was average to good. The AC in the tower building did not appear to work well and there was no AC in those elevators, however there were in the Plaza. July 11, 2014
Rated 4 out of 5 by Conference Stay After a slow line to check in due to a large group arriving, I was very pleased with this hotel. The staff was pleasant and accomodating. I stayed in the tower and my room was comfortable and had a great view. I took advantage of the "green option" which is important to me. The restaurants offer great food; however, I wish there was a coffee bar or some small food service in the tower. It was a very nice stay. July 9, 2014
Rated 5 out of 5 by Had a great stay in Denver The Sheraton is very well located in downtown Denver and the room and facilities were excellent. The room was excellent and the pool and club house made our stay very comfortable and relaxing. We are going back in August and we already have reservations at the Sheraton again. Why change what works very well? July 10, 2014
Rated 5 out of 5 by Excellent service from all staff I was treated like a princess by all staff. I've never stayed at a hotel and treated so well. I love my bed at home and have now found a bed I love even more. So comfortable! Top quality hotel! July 10, 2014
Rated 3 out of 5 by My Stay After I was moved to a room closer to the elevator, that improve my breathing from my room to the elevator. My room was comfortable except I couldn't get the room at a cozy temperature so I kept adjusting the thermostat. When I checked out I asked for my receipt to be sent to my email and I haven't received it as of today. I am also having difficulties signing into my SPG account. July 9, 2014
Rated 3 out of 5 by This hotel leaves much to be desired After a specific request for decaffeinated coffee made at 6:30am, the request had still not been filled by 7:00pm. A second request waited another hour to be fulfilled. Also, having stayed for seven nights, my SPG account reflects no stays. Why is that? Early in the morning, the vibration of plumbing pipes in adjacent rooms disturbed my sleep. Also, when I arrived, it took more than an hour of waiting in line to check in. July 8, 2014
Rated 4 out of 5 by Feedback Great staff, excellent location. July 10, 2014
Rated 4 out of 5 by Only one problem The overall experience was great. The one problem was there were two conventions in town and the tower elevators could not cope. Two days there were only one or two elevators working out of 6, which made for long waits of 30 minutes to get down or up. July 9, 2014
Rated 4 out of 5 by Great view from tower I came to Denver for a teacher's convention and upon arrival there was a long check-in line. They brought around snacks and had water out for us as we waited. The king room in the tower was small and short on storage. Because I was by myself, I put my suitcase next to the bed on the luggage rack. That worked for me. The proximity to 16th Street was a bonus. July 8, 2014
Rated 5 out of 5 by Excellent Staff, Great Amenities and Prime location This hotel is quite large, so I did get lost several times. However, the staff was more than helpful with helping me find my way every time. I arrived at 5am the day after my anticipated arrival sue to 26 hours of flying nightmares due to airline issues, weather, etc. I was so exhausted when arriving and the staff was more than accommodating. They upgraded my room to a suite and gave me an encouraging smile that my nightmare of a trip was going to get so much better staying at The Sheraton. I highly recommend this hotel to anyone coming to Denver. It is right in the heart of Downtown Denver, with dining, shopping and entertainment in walking distance. June 23, 2014
Rated 5 out of 5 by Hotel was great and my room was huge! I was there for a convention and check in was very slow due to everyone arriving at same time but we moved along as quick as the hotel staff could make possible. I did get a huge room with no other rooms around me besides a storage unit and that was great. I worked most of the time but room was quite and private. July 8, 2014
Rated 5 out of 5 by super experience I thought the staff was wonderful. I wish I would have had a room with a view...but with a convention in town...it was not possible...still...very clean and smelled great. July 9, 2014
Rated 3 out of 5 by Meal Options I tried to have breakfast twice at the hotel and neither was satisfactory. The first morning I used room service and ordered what seemed like the healthiest option (veggie egg white omelette). It was oiled even though I'd asked for no cheese and contained minimal amount of veggies. The toast was buttered (why not let people do it on their own if they want to?) and I doubt whole grain. On my third morning I decided to give the buffet a try and it was even worse. The menu said oatmeal was an option but it wasn't out. There were only a few choices and it cost $18! As a vegetarian I could get eggs, pancakes, greasy potatoes, or some pastries which are really unhealthy. The rest (cereals and yogurt) were the same as any roadside motel and don't deserve to cost $18. Poorly done Sheraton. Poorly done. The rest of my stay was fine and might have even been really good but for the meal options and lack of refrigerator in my room. July 7, 2014
Rated 3 out of 5 by Parking Don't park at this hotel. The spaces are small and the keys never work to let you in and out of the garage. July 9, 2014
Rated 3 out of 5 by This hotel was lacking Rooms are small, Restaurant service was poor, requested a Refrigerator all week and never received one and no one called to let me know why. July 8, 2014
Rated 3 out of 5 by Dated but decent conference hotel As a platinum member of Starwood I stay extensively at this brand's hotels. The Denver downtown Sheraton was decent, but dated, reminding me of the NYC Sheraton Times Square, not as nice however as the Chicago Sheraton. My first room was musty and extremely dated, causing me to change rooms. Staff was most accommodating, their greatest asset. It turned out that the World Cup was playing that weekend. To my surprise, the Yard House which is in the lobby of the hotel, would not open for the start of the game. I was quite surprised. Rigid policy, lack of flexibility, or maybe lack of empathy and poor customer service? I was there for a conference, and it was fine. If I were traveling to Denver and had a choice, I would likely have stayed elsewhere. June 30, 2014
Rated 4 out of 5 by Great location Sheraton Denver Downtown is conveniently located on the 16th Street Mall. Can walk to all the great restaurants nearby for breakfast, lunch, and dinner. The Club Lounge had limited hot food (only oatmeal), so I ended up eating out for breakfast. The bathroom was very small, especially for a suite. The staff was great, especially at the check-in and check-out counter. Special thanks to Eliot for all his help! He took good care of us at check-in and check-out. October 29, 2013
Rated 5 out of 5 by Fantastic Hotel Service This hotel must have the greatest employees in Denver. I was a part of the largest conference in Denver, yet the staff made me feel like I was important. They gave me a map of Denver to look at while waiting in line which made the time go by quickly. They gave me great directions, and my room was extremely comfortable. July 5, 2014
Rated 2 out of 5 by Would Not Stay Here Again Cons: 1. Took us 3 moves to get a fairly decent size room which ended up handicapped in the tower. My husband had to ask 3 times. Our first room - in the Tower was perhaps 12x15. I asked to stay on floors 20 or 21 but was told they were booked. Other guests we know managed to snag one AFTER we checked in. Our friend's rooms were huge in both tower & plaza. Oh- we moved ourselves - no one helped us. 2. Pulling up to hotel from airport - there were 4 valet men who just stood there and watched 6 of us drag our luggage into the hotel. When my husband nicely told head valet or doorman - that was not a good first impression - he said "We don't know if it's a private vehicle or not." What difference does that make? 3. Granted - it was a hugh conference in town but there should have been more than 4 clerks checking customers in. Our wait was 40 mins long. One customer told my husband to "F off" when he thought my husband was cutting in line which he wasn't! 4. Elevators were ridiculous slow. You could tell some were not working. We had to ride down to concourse to get to our room on the 10th floor. 5. My husband asked for $3 or $4 in quarters at front desk only to be told the limit was $2! (Great customer service!) He also asked for stamps so we could mail postcards and was told "No" but perhaps the gift shop had some? 6. Ice machine on floor 9 (Tower) was out most of the week. Floor 10 was out for one day until my hubby told the front desk & then it was fixed! 7. I saw NO benefits to being a SPG member& I travel a lot! Perhaps that is why I use Mariott & Hilton mostly. Pros: 1. Mix was great for Happy Hour until the last night when a friend, also a guest, was accosted twice by a homeless man while we were sitting outside. The waiter said he couldn't do anything - "Afterall this is 16th Street." 2. Our curtain in our final room would not open & it was fixed right away with 2 phone calls to make sure it was fixed. 3. We had to get a fridge and it was bought right away to our 2nd room. (We had to move it ourselves to our 3rd and final room.) July 8, 2014
Rated 3 out of 5 by This hotel was in a good locatiion We liked being able to walk outside of the hotel and have many choices to eat. The lobby was very big with places to sit and people watch. July 6, 2014
Rated 3 out of 5 by Hotel is Good, Staff Needs Improvement I had booked this hotel with my points for a guys night out. I was late coming to the hotel so I had informed my friends to go ahead and check into the room since we were sharing two queen beds. At first the process seemed to go fine, my friends had told the staff that they are checking in on my name, but the credit card they had on file was his. Immediately, I am not sure if it is true because I did not have it occur elsewhere, the staff told my friend they can't check him into the room at 3AM in the morning unless I was there. My friend immediately called me and informed me of the situation, I then talked to the staff and he made me confirm things, that my friends already confirmed with him, such as email, address on file and spg number. So once finally they checked it was me they check in, I came to the hotel the next day, and left for a meeting in the morning. My friends liked the hotel soo much, they stayed and went downstairs to the lobby, that they tried extending the room they were in and were willing to pay cash not by points. The staff immediately told them since the room was under my name, that I would have to be the one to extend the room, this was quite frustrating for my friends since I had left already. They tried reasoning with the staff, they even saw rooms available online, but the staff was being belligerent and would not extend the room, saying they would have too check out and book a new room then check in. Though the staff has given me much trouble over the room, I believe it all started because we used points to book the hotel. I feel if we had used real cash, that none of this nonsense would happen, who cares whose name the room is under if the occupant is willing to pay cash for the room the next day to extend? The room itself was great, nice and big, but I truly feel this hotel needs to loosen up on room reservation policies. If I had my wife with me and we booked and she checked in who has a different last name then I would she need to also wait for me to check in, is it not possible to have multiple people using the same SPG Number for a family, things like this need to be worked with. Seems really silly that they would give such a hassle if the room is booked through points just check the guys in, don't give guests panic attacks while trying to check in especially at 3AM! July 8, 2014
Rated 3 out of 5 by Disappointing Customer Service! Many things about our stay were disappointing.....our room was not serviced and I had to call at 3pm....I told them to service it after 4:30 as we were getting ready to go to a wedding. Room service showed up at 4:00! The flavord water in the lobby is GREAT, if only there were cups! Breakfast Sunday morning was a disappointment....there were no hash browns for 30 minutes, there was never a time where all the food options were available...it was pathetic! July 1, 2014
Rated 5 out of 5 by Hotel stay Staff was very professional and helpful during my stay in Downtown Denver. June 13, 2014
Rated 4 out of 5 by Good experience, but small room and elevators Elevators on side were the smallest elevators I have ever seen in my entire life. That is not an overstatement. Room was small (toilet flush was located in the wall, not on the toilet itself). However, staff was for the most part pleasant and it is a great location right off 16th Street Mall. I admittedly did not take advantage of any of the amenities and did not spend much time in the hotel itself, so I can't comment regarding the pool, gym or club lounge. I'd recommend it for a decent stay but not if you want something really high-level. June 26, 2014
Rated 5 out of 5 by Class Sheraton employees make a Sheraton worthy of it's name and reputation. I fortunately ran into three of the folks that definately made the Sheraton Downtown stylish. In order of my meeting them (all were equally 5 star), Laura bodell, Octavio Morgan and Matt Trewin. More than thanks is necessary, but this is all I can do. Thanks to them, Sheraton, starwood and the HR dept. May 10, 2014
Rated 5 out of 5 by Excellent location, great amenities This hotel is right in the middle everything. It's easily within walking distance to several dining, shopping, attractions and nightlife options. It is very clean. There are a couple of lounges in the hotel along with a coffee shop and a restaurant. The staff are well trained. The concierge was very knowledgeable. They have a internet lounge in the lobby for guests only - they have terminals there or you can bring your own. June 29, 2014
Rated 2 out of 5 by Awful The service was awful. Room not ready. Incorrect charges. Awkward layout with multiple elevator rides to get anywhere. Front desk was so incompetent, I felt sorry for them. Many guests were visibly angry waiting to check in, which was a major process. Cannot even find an email address to get refund for incorrect charges. June 30, 2014
Rated 2 out of 5 by One of the worst stay at an SPG hotel Upon coming to the hotel, the counter person told me that they oversold the room. Offer to either move me to Westin, or a room with rollaway bed and provides 10,000 SPG points. So far, the promised 10,000 points is never received, and the rollaway bed was just terrible, causing pretty bad neck pain. The next day, I was supposed to be transferred to a "normal room". Waited almost 2 hours in my room for the front desk to send in the keys and missed dinner. At the end, had to get the new room keys from the front desk and move things myself. Took forever. Spending about 60 days a year in various hotels, this is definitely one of the worst experience in an SPG or Sheraton hotel. Needless to say, will never stay here again. June 22, 2014
Rated 2 out of 5 by Customer Service needs improvement We celebrated my husband's 50th birthday downtown and us and 4 other families reserved rooms several weeks in advance. We requested early check ins. We arrived at the hotel at 11:00am and checked in. The hotel were to text us when our rooms were ready. We headed to the pool that was so crowded we sat on the concrete. We never received a text that our room was ready. At 4:30pm, we went to the concierge's desk and the room still wasn't ready. We had dinner reservations for 14 people and needed a room asap to shower for the evening. Originally, we paid for a mountain view room, but took a room without a view and the ac never worked properly. We purchased a breakfast buffet when we reserved the room. That was disappointing. The staff was slow to fill up the serving dishes. We went back 3 times before we were able to get hashbrowns and pancakes. Next time we will find another hotel with a pool in Downtown Denver with better service. June 30, 2014
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