Rated 2 out of 5 by DS49 Great Bell Staff
the hotel is in a great location and has always been a family favorite. i have stayed here for over 20 years and it is great to see familiar faces everytime you return at bellstand, bar and front desk. one of the best hotels in new orleans by far.
December 9, 2014
Rated 5 out of 5 by Ed1950 Great Experience
We stayed at the Sheraton New Orleans for 4 nights - Sept 8th through the 12th. We were on the 38th floor (an SPG floor),
Our stay could not have been better. The staff, from the front desk to housekeeping, were all friendly and very helpful. Our room was clean, comfortable and quiet. And the location of the hotel is great.
I cannot think of one thing that could have been done differently to make our stay any better. OUR STAY WAS PERFECT!
If you're traveling to New Orleans, I highly recommend the Sheraton New Orleans.
September 13, 2014
Rated 3 out of 5 by Bestsie22 This hotel was overpriced
For the price paid I did NOT expect to have broken blinds in my room and dirty socks left under the bed. In addition the bed skirt had some sort of stain on it. I have stayed there several times in the past and NEVER had any issues.
October 20, 2014
Rated 5 out of 5 by CajunCarl54 best hotel i ever been in
This is the most expensive hotel I ever been in. Was it worth the price? I reckon, although I can't compare it to a like hotel. It was the only room available for me. I would recommend it if price isn't an issue. The staff was very nice and helpful. I would have thought the room would have a small refrigerator and microwave.
October 13, 2014
Rated 5 out of 5 by KimB2008 The staff went above and beyond
The staff was amazing. I had several boxes mailed to the hotel for the conference I was attending and they kept track of them and delivered them to my room. Then offered to take them to the conference that was at another location. They also mailed back the boxes I needed returned after my stay!!!
The room was clean and comfortable and conveniently located within walking distance of the French Quarter and the trolley was right out front for other attractions. And most importantly, I have to know what brand that mattress was!! I have never slept so well at a hotel.
May 19, 2014
Rated 5 out of 5 by berkshirebob One of our favorite hotels ancywhere
This is the fourth time at this hotel. We arrived after two weeks on a cruise ship and were looking forward to a larger space. Sheraton doesn't disappoint. Although we arrived at 11 AM, our room was ready. 4706 is an accessible room which served us well. The lobby bar is inviting and great for people watching. We had lunch at Riu Bistro on the second floor. The food and service were outstanding. The only criticism I have is that a restaurant of this quality should be easier to find and be open for dinner. The club lounge is amazing. Breakfast is served until ten and evening snacks until 8:30. The food offerings are generous and tasty. The staff is most helpful. All in all, you can't beat this hotel for location, amenities, and service. All the staff I had interactions with were professional, competent, and polite. Our week at the Sheraton New Orleans was a delight, thanks to Evan, Robert and Tim.
December 3, 2014
Rated 5 out of 5 by bill2111 Very Nice Stay
The staff were friendly and helpful. They made the staf memorable.
Asking for a nickname when you do not provide imiediate feedback about it already being used is a waste of my time...
October 31, 2013
Rated 5 out of 5 by tirion Best Staff Ever
This is a very nice facility overall but the staff goes way above and beyond in friendliness, helpfulness, and knowledge. Any request was fulfilled quickly and cheerfully with the only question being 'what else can I do for you'. The club level rooms are way worth the upgrade in price with one of the best club lounges I've ever experienced. Beds are supremely comfortable - even the roll-away bed we needed. Definitely would stay here again. Only downside - too many sports channels on TV and not enough non-sports offerings. (Food Channel would be nice.)
June 30, 2014
Rated 5 out of 5 by debbiern2002 We love this hotel!!!
We are Saints Season Ticket holders and the Sheraton is our favorite hotel. We stay here every visit unless it's completely booked. The staff, hotel and rooms are amazing. I was disappointed this past weekend when we stayed when the Starbuck's was being remodeled. Luckily there was another one only a block down. I would highly recommend this hotel to anyone. Close to the French Quarter, Harrahs, the Outlet Mall and not too far from the Superdome! Plus, the streetcar picks up right outside! You will love staying here!!!
November 26, 2014
Rated 2 out of 5 by Jed17 Dirty and over priced
We have stayed he years ago and had a very nice stay this time not so good. We had pre paid our room months ago and when we checked in we had a handicap room. The shower was the size of a shoe box no blow dryer found that out after I went to my sisters room (also pre paid same time) and took a bath. The next day we were up graded to a VERY nice room however the hallways were very dirty our toilet cover was full of mildew and when I got home checked bank account there was a 300.00 dollar charge, still trying to get in touch with them on this.
September 11, 2013
Rated 1 out of 5 by dopey2149 Stay
I was at your hotel from the July 9th until the 19th. I was very disppoited in the service and the fact that they were working on the hotel all the time we were there was awful. We got wakened in the night with drills. I ran a room and the trash was not picked up for 2 days we called 5 times and finally took a picture and took it downstairs to show the front desk and it still took another 1/2 hour for anyone to come. One day I had not water at all in my room and I had no cold water the whole time I was there. They over charged me for parking and I had to bring that to their attention. I will say the bell staff was good. But that is about it. There is alot that needs to be improved and I hope for you it happens fast. I was on vacation and I feel it was not a vacation.
July 20, 2014
Rated 2 out of 5 by ConferenceAttendee Sheraton New Orleans
This hotel as a very nice location; however, I was disappointed with the temperature of my room and the meeting rooms during the conference I attended. The rooms were uncomfortable because of the high heat and humidity. Moreover, the plumbing in my room was loud (it groaned and vibrated when I turned the shower on).
My experience with the staff was completely different. I would give the hotel management high marks for coaching their staff: friendly, available and helpful.
I'd recommend keeping the staff and building a new facility!
May 23, 2013
Rated 4 out of 5 by pearle69 piece of heaven
great location. lovely renovation. BUT you need to rethink the sludgy, dark, heavy cafeinated starbucks coffee. it gave me black teeth, migrains so sharp I had to take Aleve...perhaps an alternate choice...and the Community coffee is local..why not support that brand which has solid taste notes??
Also, maid didnt visit our room (4222) on Friday ..day many grambling guests arrd en masse???why
November 30, 2014
Rated 5 out of 5 by Marie2020 Perfect location
The hotel's location allows for the ability to walk to many places of interest and is just a couple blocks from Bourbon Street. In addition, the street car is just a block from the hotel. My only disappointment was the high cost of parking and a small frig for an additional fee, no microwave and none available. I am accustomed to the Sheraton having these amenities as standard items in the room. Staff was superior, they went out of their way to meet and exceed expectations. We had a great time, great location.
May 26, 2014
Rated 5 out of 5 by MG1974 Great service for guests
Car park valet person very friendly & was
good at his job. Staff very responsive to replace light in bath, and they followed up with phone call to see if work was done. Same for request for shower cap from my wife;
cap was there in 5 minutes. Chekout easy
and car was there waiting when we came down, and valet actually loaded bags into
the trunk! Overall, great stay, quiet and
September 8, 2014
Rated 2 out of 5 by ThatGuy40 Not my best stay at this property
I've stayed here on several occasions and have usually enjoyed my stay. I was in for a busy weekend and checked into room and found the room looked to have been wiped over rather than cleaned. Also, several of the metal items in the bathtub were rusted and the iron and ironing board cover were filthy. I could hear people in the neighboring rooms very well (unfortunately). The hotel is in a very central location and close to lots of things I like to do, however.
August 11, 2014
Rated 4 out of 5 by PHC1 Just the little things
I stayed at the Sheraton for a wedding weekend, and had no major problems. For the Sheraton name and the cost of the room, I had higher expectations. A mini-bar is certainly not necessary, but a small fridge is the norm and was not available without ordering it and paying a fee. My key deactivated 3 times: the first time, they sent someone up to let me in, but I had to go down to the desk and get another key (during the wedding reception!), the second and third times I went to the desk and was nonchalantly told "this should work." In total, I spent a good portion of the afternoon and evening of a lovely wedding reception dealing with room access. There also seemed to be a shortage of valet/bellmen. Again, not a necessity, but with costly valet parking, I certainly had higher expectations.
June 16, 2014
Rated 5 out of 5 by Fred94 Love this spot!
Love this place, the proximity to everything was great. Friendly Front Desk upon check in. Doorman and Bellmen also very accommodating.
Had a great view, 4401. Love the windows, they're floor to ceiling. Comfy beds. I liked the Green option also, some days I wanted to sleep in, besides, I didn't really make too much trash, and I was by myself, so no extra towels were needed.
The streetcars are right outside, which was great, and only maybe 4 or 5 blocks from Bourbon Street...
I will definitely be back.
April 22, 2014
Rated 5 out of 5 by CustomerServiceExpert Major Flaw out ways Wonderful Hotel
Sheraton New Orleans is a wonderful hotel except in one major area, the internet.
While most hotels offer free wifi as a selling point for the convenience of their customers, as well as offering excellent service why would Sheraton New Orleans choose not offer this? The lack of free internet is cumbersome and the most inconvenient to say the least. It would be very hard for me to tell others to book a room at Sheraton New Orleans, while a fee is attached to the most everyday common need in today's society. It is like telling someone, they need to go outside and pump their own water for the cup of "free" coffee offered in the hotel room.
Your hotel is beautiful, but please trash the internet fee. My contacts are wide spread, and they all will be asking me about my trip to New Orleans. Instead of me telling them "Go To Sheraton", I'll be telling them "Stay away from Sheraton New Orleans." because of the great inconvenience and added costs for using the internet in their room!
September 15, 2014
Rated 4 out of 5 by Delightful Surprisingly comfortable
We have never stayed at the Sheraton property before and we were surprisingly pleased. The lobby area I had a nice ambience. The room was comfortable and the view was fantastic. Angelle H., checked us in and was very informative with the answers to our questions. I would only say during large events, all the staff needs to be helpful. The bar area was a little non responsive. We really enjoyed the Light refreshments in the lobby. We would definitely stay here again!
July 8, 2014
Rated 5 out of 5 by montanabetty Good solid hotel
Recently stayed at this Sheraton for a conference. The staff were terrific, the rooms clean and the beds super comfy! Bathroom workable (unlike FQ W), and nice, and the pool, though small, was a great addition in the hot weather. The gym is FABULOUS--basically a full-sized gym in a hotel--big plus! I would stay here again. Only two concerns, the room decor (considering they just did an enormous remodel) is terribly boring--especially for New Orleans--when did beige come back in style? Get some color in there! The lobby looks great, and computers are handy, but the scent they infuse throughout the lobby is completely overwhelming! Hopefully they will get rid of that or tone it way down! Otherwise, a good stay, and decent rate for conference! Also, the hotel restaurants too expensive--venture out and about!
June 17, 2013
Rated 5 out of 5 by Squeekds Conference / Vacation
My husband and I had a wonderful time and would love to stay again because this hotel was wonderful and I would highly recommend staying here.
September 22, 2014
Rated 2 out of 5 by PSD33 Very Loud
This hotel was wonderful for the location of surrounding attractions, the conference was set up great and the ability to access the room with the plethora of elevators is great. The walls are very thin, the doors slam very hard, and the constant running water in the bathroom leaves one somewhat sleep deprived. The valet parking is somewhat objectionable. I enjoyed New Orleans, however, I would look at possible alternatives when booking a room in the future.
June 18, 2014
Rated 1 out of 5 by Jackie584 convention stay
Hotel booked 2 conventions at same time.
At booking did not specify beds were full not queen. rooms did not have luggage racks. Restaurant food was terrible and very slow--cold when we received it. Charged 4.00 for tea when she never brought it. was charged more on my card then what was on the screen when I checked out. Reception desk personnel were rude. Bartenders were great. Convention food was blah! Room was clean and confortable
July 19, 2014
Rated 2 out of 5 by jessjkay Needs improvement
The first room assigned to me had two plumbing problems: 1. bathtub fixture leaked continuously and 2. sink did not drain.
The "fix" of the problem was to overtighten the bathtub fixture so that it did not leak. The sink did not drain at all after it was "fixed".
The second room had detritus under the bed including papers from a prior occupant from march 23. My stay was more than a week later. Of interest, I was not offered any upgrade for having to change rooms.
April 3, 2014
Rated 1 out of 5 by w2014 Bad Experience
My reservation check out date was change from the discussion I had on the phone with the agent. When I called to extend my check out date I was not unable too. Staff was very generic in their response and did not care if my issue was taken care of. Several other members of the group I was with had the same experienced. I think was very unprofessional and will not recommend this property to anyone who visits the New Orleans area.
July 14, 2014
Rated 5 out of 5 by PCPC Green Campaign
The only thing that didn't work smoothly was the "green campaign". I have a couple of suggestions. I don't mind using the same towel for a few days provided it has a chance to dry. There were two of us in the room & only 1 hook to dry towels. Please provide another hook or a towel bar for bath towels to dry. Because I signed up for the "green" promotion, I had to call for additional small water bottles, coffee packets, creamers and coffee cups. One evening, I called AND stopped at the desk. Nothing came. I had to call again the next morning. Another evening after I called, coffee packets were delivered but no cups (even though I asked for them) so I couldn't make coffee. I felt bad for the gentleman who had to bring items when I had to call a second or third time (he would be the "fixer" several hours after the original requests)
June 12, 2013
Rated 5 out of 5 by kelrel14 This hotel is centrally located to landmarks.
Hotel staff was extremely helpful & courteous - even when we had to ask several times about the "trolley services". The recommended sites/tours suggested during our short stay were not disappointing by any means- just wish we had more time to explore. The WWII Museum and a stop at Café DuMonde for their famous beignet's were highlights of our trip.
November 25, 2014
Rated 5 out of 5 by Elaine29 Nice Stay
I always enjoy staying at this hotel when staying in New Orleans. The place is clean, comfortable and the staff always goes out of their way to make your experience enjoyable.
September 5, 2014
Rated 5 out of 5 by Bbran725 I would stay at this hotel again!
I loved everything about this hotel! Only problem, drunk guests in a suite beside us that kept us up until 3:30 AM, they were in the hallway being very loud. We should've called the front desk. Besides that, it was a wonderful hotel. The staff were very gracious! Very comfortable beds and pillows! We really enjoyed our stay! When we go back to NOLA, we will always stay at the Sheraton! Great location too!
June 2, 2014