Rated 5 out of 5 by Crin fabulous property
The walk from the lobby to my room, was three elevators away...but the privacy and view were worth it.
The meandering pool with a deep end was wonderful...so many pools only have 3-4 feet depths . The snorkeling right off the beach in front of the hotel was the best from our whole trip. Grounds were interesting and impeccable. Waking up every morning to an array of song birds was lushish. Car rental on premises made that process so convenient and also affordable. well stocked gift shop as well
October 24, 2013
Rated 5 out of 5 by Shewho5516 Absolutely amazing hotel that far surpassed our expectations!!!
We had the most lovely room overlooking the whales that come to Maui in the winter to give birth. The balcony was fantastic to be able to sit in comfort and watch these amazing creatures. The hotel was one of the nicest that I've ever stayed in and I simply can't wait to return again. This is my second stay at the
hotel and I never dreamed that this one could ever be even better than the first! Absolutely everyone associated with the hotel is kind, generous and wonderful to deal with.
February 3, 2014
Rated 1 out of 5 by vasovagal Very disappointed
The hotel may have been a Queen in the 1960's but those times are long gone and the resort has done little to update itself.
The location and views are spectacular to be sure, but a resort must perform much, much more professionally to compete in the 21st Century.
The management has set very low standards regarding service by the staff. The stay starts when you are forced to rent a car or pay $100US for a taxi as there is no shuttle service offered by the resort. You are greeted in your car after a wait by a surly valet who is more interested in hustling you for tips rather than assisting with check-in.
In fact, there is very poor to absent service throughout the resort including the restaurants; 3 nights in a row I stood in front of the host/hostess and was not greeted or even acknowledged - and the restaurant was mostly EMPTY!! I then sat at the restaurant bar and was argued with when I asked to order from the regular menu and was treated with sarcasm by the young lady bartender on one occasion. The food was expensive and unremarkable without attention to detail. It was certainly no better and twice as costly as that at Outback Steakhouse just down the road.
The cellphone service was spotty and despite the additional daily charge (Resort Fee what ever that is) for parking the car and WiFi - the WiFi signal was mostly inadequate for most activities and you are required to sign-in whenever you move about the resort.
There were so many service inadequacies I can only conclude the Management is uninterested which is a shame.
This resort can not compete with any other resort I have stayed in Thailand, Bali, Fiji or Mexico and they will have to learn the hard way.
Save your money - look elsewhere.
January 24, 2013
Rated 5 out of 5 by OCMauiGal Accommodating Staff
This was our third visit to the Sheraton Maui. The initial room selection for our reservation was not what we envisioned, so we requested that our room be changed. The staff was very accommodating and got it right for us. We really enjoyed our stay to celebrate my birthday and our 10 yr wedding anniversary. The atmosphere at this hotel is laid back and personal, and the hotel grounds are extremely beautiful. We were not disappointed and will return again and again. Mahalo!
October 14, 2013
Rated 5 out of 5 by pom56 Excellence in paradise!
We just returned from a week at the Sheraton in Kaanapali after a truly wonderful experience. The hotel was first rate with all of the luxury and amenity you would expect plus the added benefit of being on the shore at BlackRock. The ambience and atmosphere create a magical vibe while in the island paradise of Maui. Staff are friendly and excellent. The room we had could not have been located in any better position - right on the ocean on top of BlackRock. Incredible!
January 23, 2014
Rated 2 out of 5 by pat1228 If you don't like ants then don't stay here
There are so many ants inside the room and bathroom, besides the balcony. The card key did not work on 3 occasions, had to walk from one end of the hotel to the other 3 times to get a key that would unlock my door. Found ants on my clothes and by my drinking glasses. Went to complain and they acted like i was bothering them.
January 29, 2015
Rated 5 out of 5 by MAwestcoast Best hotel in Maui
Wow what can I say from the very smooth check-in to them upgrading me to building 6 per my request (best building to be in if you can get it as we saw whales from our room!). Staff was great, Monica (concierge) was one of the best I ever worked with (I have 18 stays at different hotels YTD). Beautiful beach (get yourself beach cabanas as they are well worth it) awesome snorkeling from the beach, saw 5-6 foot green sea turtles, 2 sting rays and tons of tropical fish. I jumped off black rock (what a rush) and if you can do it work with Monica to do a helicopter ride (best place on earth to do one!). Room was perfect with lounge chairs and sitting chairs facing the ocean, small refrigerator in room, you could hear the whales at night and housekeeping was great. We checked out other resorts in the area and this is the one to stay at!
May 7, 2013
Rated 5 out of 5 by FiFiFranklin Stunning Property
We were fortunate to stay in building four with an ocean view. Our room was immaculate and we had terrific views of the ocean and pool. The balcony was curved and had a flower box under it--So beautiful. The pool was cold but refreshing, and it was larger than most of the pools we saw in the area. The entire staff was so pleasant, and their friendliness made our stay even more wonderful. Although everyone was awesome, some of the people who went above and beyond were Junko, Lovely, Ryka and Brandon.
December 7, 2014
Rated 2 out of 5 by Euphman171 OK but was not overwhelmed
Limited focus on SPG status level from employees - my platinum status didn't mean much and I had been treated better as a platinum staying at the hotels I stay during business than I did at times at this property.
Rooms were ok but were dated and need to be updated.
Hotel not staffed at appropriate level to support the amount of people were staying - couldn't even get dinner for the family the night we got in because nobody would wait on us after 30 minutes.
In addition, 1/3 rooms on the first day of our stay wasn't even serviced until I made a point and told the front desk.
In addition, restaurant and bars on the resort close earlier than at other properties and would suggest to evaluate these hours in the future.
Resort fee - be prepared for this even though as a platinum member most of those things you get for free per the program, yet you will still get charged.
Positive - location and the beach. You can't beat this at all and was a huge bonus to the cons mentioned above.
Concierge was good in booking excursions and trips for the family as well.
Food/drink was decent
Spa was very good and excellent service.
December 31, 2014
Rated 5 out of 5 by BillW Great Hotel
First stayed in 1991 for our 15th wedding anniversary. My wife and I learned to scuba dive at the Black Rock. Since then we have been coming back every year or two, sometimes with our kids and sometimes without. We were last here in October for our 35th wedding anniversary. We have 4 rooms booked for next week for the whole family including the grandkids. Simply put, there is no better hotel and location for a family vacation.
July 20, 2012
Rated 5 out of 5 by MauiDonna Maui Sheraton you Rock, we are repeat rockers
We love Maui & your Hotel, we keep coming back, sometimes bringing our closest friends. We celebrate Christmas, New Years, Birthdays, Anniversaries & we will be back in April to celebrate my 55th birthday & see an old High School friend. I hope this is as good as our 10 other wonderful stays Ok, I'm going to be 55, this is my "time to grow up" vacation & I can't wait.
January 25, 2015
Rated 5 out of 5 by Sandy10 This hotel has much to offer.
We loved our recent stay at the Sheraton Maui. Everyone was friendly, professional, and helpful. The grounds are beautiful and our room immaculate. Our breakfast buffet, which was included, was excellent. We enjoyed it and looked forward to it every morning. The pool was beautiful with various meandering sections and interesting features such as a small waterfall and slide. The Sheraton Maui has it all!
September 16, 2013
Rated 5 out of 5 by Curtis234 Location and Staff are Fantastic
I stayed here with my family of five. The Jr. Suite with a Murphy bed in the living room was perfect and had plenty of room for a rollaway without filling crowded. The property is on a prime spot - much larger, more private and peaceful than others nearby. The kids loved the pool and so did I - it is large and deep enough in many areas that adults can enjoy swimming in it too - not just a 4 ft. deep pool like many resorts. The Cliff Dive Bar servers were friendly and attentive and made hanging out by the pool a real treat. Great snorkelling right out front and only a short walk along the beach to Whalers Village with excellent shopping and restaurant options. Staff were consistently professional - there were numerous times when they provided some extra little detail or effort - remembered a name, a previous order, or did something to make us feel special. A great experience all around.
December 22, 2013
Rated 4 out of 5 by runner8 Good hotel and location but a couple noteworthy downsides
Overall this was a good hotel to stay at and had a very good location in terms of proximity of fun things to do. There were 2 downsides worth noting:
1) Room cleanliness. It was pretty obvious they didn't clean the bathroom all the time... I was peeling fruit over the sink and some fruit juices dripped onto the counter. They were still there, dried and crusted at the end of the day even though the room had been 'cleaned'. Leaves me wondering what else was not cleaned that I couldn't see with my own eyes! yikes.
2) Spa charges. I was told if I got more than one spa service in one day, it would be 10% off. So, I scheduled 2 spa treatments in a day but I was still charged full price. Not cool.
June 5, 2013
Rated 5 out of 5 by Yoyo21 Consistently great!
Just returned from our 5th straight year at the Sheraton. Our family of 5 continues to choose this hotel due to it's great staff, family friendly property, and of course the location is top notch. I love how the staff works to get our same room each year and they also remember my kids names. This year the improved Platinum meal discounts were great enough that we ate breakfast on property more.
December 2, 2013
Rated 4 out of 5 by Ron2 Overzealous Pool Attendants
Guests should be warned that overzealous pool attendents will remove all personal items from poolchairs whenever they feel that the guest has been gone longer than "an extended period" which is actually when they notice a chair is unattended. The hotel refuses to be held responsible for personal items removed by attendents who pile them unprotected atop a counter. Horrible PR.
August 13, 2013
Rated 5 out of 5 by EJC111 Great Hotel, Location, View and Staff
We looked on-line quite a bit before booking this hotel. The reviews were good and the pictures were impressive. This was our honeymoon trip so we wanted it to be perfect. When we arrived we were overwhelmed. The pictures did not do it justice. The Sheraton Maui is beautiful. What an amazing place. Right when you walk into the lobby you have a panoramic view of the ocean and Black Rock. We checked into our room and it was clean and updated. We went to the pool every day and sat in the sun. The pool wraps around the two poolside restaurant/bars, very fun and cool. There were always enough lounge chairs for every guest. This hotel is more of a couples and family hangout. There were no loud teenagers ruining the atmosphere. I highly recommend this hotel. You can have dinner watching the sunset. You can snorkel right from the hotel beach. You can walk to Whalers Village in 5 minutes to shop. Best hotel in Kaanapali.
February 26, 2014
Rated 5 out of 5 by MauiDonna August 2012, will be our 9th stay at this resort!
We stay here every year, & this will be our 9th. This is the best spot on Kaanipali Beach. We are being joined by our good friends, we want to show them a good time for their first trip to Hawaii & we know that Sheraton Maui will not let us down! We can NOT wait! We will be celebrating our 21st anniversary, & our friends birthday, as well as their first trip to Hawaii!
February 25, 2012
Rated 5 out of 5 by 8PUD8 SHAKA
1st stayed here 1981, return for obvious, great location, miss the 'huts' and Chip but love the 'tower' have stayed at other resorts nearby (during renovations) not as good as here. Think our return in Dec '13 will be 15th (just getting used to it). Hate the resort fee, way to high for what one receives.
A big Mahalo to Claudia at the Beach Bar, see you in Dec '13
January 14, 2012
Rated 5 out of 5 by CSR82 The Sheraton Maui is Great!
My family has been coming to the Sheraton Maui regularly for 35 years. We find it gives us just the right balance of activity and relaxation in one of the most beautiful settings you can find anywhere. The hotel and food are great and the snorkeling at Black Rock is terrific. I have been seeing turtles and rays every day. For us, you can't beat the Sheraton Maui.
August 14, 2013
Rated 5 out of 5 by BigG Important SPG Benefit Not Available
SPG concierge was very pleasant and helpful. The welcome gift was nice and I enjoyed receiving the morning paper. What was disappointing to me was the inability to provide a late checkout. We asked for a 4:00 pm checkout and only received a 1:30 pm checkout. Our flight did not leave until 11:00 pm and a later checkout would have been helpful. We were offered and used the baggage storage and the fitness facility showers, which we appreciated. The fitness facility was nice and clean with toiletries and towels. Other than that issue, the resort was quite nice and the staff very pleasant.
February 10, 2013
Rated 5 out of 5 by richard077 This hotel has excellent customer service
We often visit the Sheraton Maui, the front desk has outstanding customer service in particular Ivey and Angelica. The buffet hostesses and servers Mac and Domingo make our morning breakfast something my wife and I look foward too. We will never stay at any hotel other than the Sheraton while visiting Maui.
September 19, 2013
Rated 5 out of 5 by Jocelyn The experience was more than we expected
Staff greeted us with smiles from the moment we pulled the car up to the guest check in. Staff were all very helpful and always happy. The resort grounds are absolutely amazing and the room was very comfortable. We highly recommend staying at this resort and look forward to coming here again!
November 7, 2011
Rated 5 out of 5 by MED0131 Beautiful location
Our family enjoyed our very first Maui visit because our stay at Sheraton was perfect! Service was great, the choice of restaurants were plentiful, tons of activities for the family and the location was perfect with breath taking scenery. We definitely will come back!
April 26, 2013
Rated 5 out of 5 by Goldsmith8 Beach Services
Besides a great hotel with great rooms and great views I found the beach services to be outstanding. Dana Brandon went above and beyond to meet my every need. She was incredible in every situation and provided me and my wife with extraordinary service
January 14, 2014
Rated 2 out of 5 by RM555 Indifference Abounds
Long wait to check in
Ran out of pool towels
Not enough pool chairs
Room not stocked with adequate towels/washcloths
Expensive mediocre drinks at pool bars
Unreturned calls to food and beverage mgr
Room thermostat malfunctioned
April 12, 2013
Rated 5 out of 5 by Mo75 Sheraton Maui is excellent
The hotel staff are truly what make this place exceptional. The setting is truly lovely but the people are warm, helpful, and terrific. The pool is a lovely setting and the beach is just a few steps away. Perfect place to relax and enjoy!
December 16, 2013
Rated 2 out of 5 by janjwn Disppointing
After staying at other Sheratons and being completely satisfied we were excited to stay at this one in Maui. We paid extra for an oceanview room and when we entered our room it overlooked the roof of a food hut. I called and was told that our room was considered oceanview even though we couldn't see the ocean and it would cost more for an "oceanside" room. Communication was lacking upon checkin. The first day we turned in our cards and went to the pool/beach not knowing that the towel hut closes at 5pm so you are "stuck" with sandy/wet towels to take to your room for the night. We would definitely stay at a different hotel if returning to Maui.
November 1, 2014
Rated 5 out of 5 by Larryncherry13 Best spot for families or couples!
This hotel is in the best spot on the beach. It has naturally, by location, what the other hotels can never have. In addition the amenities, guest service, and beautiful design of the hotel will exceed your expectations.
February 27, 2013
Rated 4 out of 5 by Dar69 Grant
The rooms are very nice, the location is good. A bit disappointing for the pool bar area. Staff was not very friendly. Stairways to parking garage and at the end of the hallway are not very clean or taken care of.
June 10, 2013