Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
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Rated 3.7 out of 5 by 1728 reviewers.
Rated 1 out of 5 by What happened to this hotel? I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed. February 26, 2012
Rated 5 out of 5 by Hotel and Staff Fantastic We stay in New York 5-6 times a year. Always at the Sheraton on the club level. As soon as you walk in to the hotel everyone makes you feel special. Since Terry has become the GM the hotel is the tops in New York. Her little touches has made the hotel even better. The front desk staff remembers you and could not be nicer. They really care about your day. The club level is the best in New York. Muhammad in the club knows who you are and knows what your favorite food is and gets it for you. He is so nice to my kids always. He know their names and where they go to school. Joesph is another great person in the club. The gym is great. The SPG desk moves very fast April 21, 2014
Rated 5 out of 5 by good time it work for me and my wife like late check out. April 19, 2014
Rated 5 out of 5 by Excellent service The staff was so accommodating and friendly. I was alerted to ~perks that were available to me since I was a return guest and was not aware of. It's my fave hotel to stay in NYC for it's location also. April 7, 2014
Rated 5 out of 5 by Great Experience The manager reached out to me prior to my arrival and asked if I had special requests. My sister was visiting first time to the US. When we arrived, they had a cheese cake with a message "Welcome to New York", with Apple and NYC map o nthe side. I thought it was an amazing touch to make us feel special. April 14, 2014
Rated 4 out of 5 My stay The hotel was very clean and organiged, when I heard I had free wi fi in the lobby, by typying my name and room number, it did not work the entire time i was there, the staff tried everything, i was very unhappy about that, terrible....they tried to remedy it , for some reason they blamed it on the reservation, but did no want to cancel and redo cuz a ddeposit would encure. i feel a discount for future stay is in order, or a free room good for one year, this was very hard to talk to my small kids. April 21, 2014
Rated 5 out of 5 by Lovin this hotel!!! Our 9 day stay at this hotel was the best I've ever experienced. I usually don't sleep well in a hotel but I slept like a log from the first night in this one. The room and bath were spotless.(I have a thing about that) Maggie is the best housekeeper ever. Bellman, Vladimir(sp?) was our first contact and he is so wonderful I will never forget him. Raphael(sp?) in security was so nice and accommodating when I called from the airport having left an item in my room and saw to it that it was mailed back to me. All the staff were friendly and kind. To me it's the people who make any business tick and the folks who work here are unlike any I have ever encountered at any other hotel. Truthfully, I would never stay in any other hotel in NYC thanks to the staff and clean rooms. (My son and his family also stayed at the same time so I was in their room as well) I thank you all for making this the best stay ever and I can't wait to come back. I would never choose any other hotel. It will always be yours. April 13, 2014
Rated 5 out of 5 by A Perfect Stay As last January, I had two stays in the Sheraton New York also last March, as part of my international academic activities. Despite that my pending suite night awards were not fulfilled for the two stays, the hotel staff (the General Manager personally, and the most efficient VIP group) have made their utmost and upgraded us to wonderful suites at top floors of the hotel, with all Platinum privileges and more. We have stayed at the Sheraton New York dozens of times for many years in the past, and it is always our "home away from home" in NYC. We always enjoy the upgraded rooms (club rooms or suites) and the special service and charm of the club lounge. At this time I would like to specially commend the club lounge attendant – Mohammad, for his most efficient, cordial and friendly service for many years. As many many times before, our last two stays were most enjoyable. April 3, 2014
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