Rated 5 out of 5 by LinPIN christmas stay
We stayed along with our children and partners over christmas and had a wonderful time; In particular the christmas lunch and service and food were terrific and we thoroughly enjoyed our day.
A few members of staff need to smile more and anticipate needs we always had to'ask for drinks in the bar area from the 'newer' staff members..We recognised some faces from Santinis and as ever they were attentive and helpful.
We had a great time and will be back soon, the reception and concierge were happy and helpful at all times.
January 10, 2013
Rated 5 out of 5 by signer1 Excellent Hotel
We have just returned from a stay a the newly refurbished Sheraton Grand, we have been visiting this hotel for about 14 years now and it never fails to please. From the moment we arrived the service was excellent. The refurbishment is very different from the old Sheraton we knew however the service and friendliness has not changed. I would recommend this hotel if you visit Edinburgh and book a castle facing club room the extra is well worth the price. Many thanks to all the staff and we look forward to our next visit.
August 30, 2012
Rated 5 out of 5 by DavidY Fresh Look Traditional Service
My first time back since the refurbishment was completed. I've been coming here since 1999 and I have to say - I love the new look. Gone is the stuffy tartan and heavy wood decor - welcome new, fresh, clean, contemporary. All the public spaces feel like a modern private members club. Rooms are fresh, clean and comfortable...once you work out how to work the mood lighting. Lots of space to work and all the power options you are ever likely to need - no matter where you come from! Great for the business traveller.
September 16, 2012
Rated 5 out of 5 by sterlingzinc Brilliant
Booked this as a filler hotel on our trip around Scotland, ended up rebooking our departure dates to stay longer and decided to stay at the Sheraton again on our last night.
Rooms were "W" ish in style - which isn't my style preference, but they were extremly comfortable and well laid out.
Lobby was expansive and comfortable.
Club Lounge was very good , comfortable, service was good, breakfast and cocktails also nice.
The real treat was the rooftop spa - i could have stayed there all week.
May 8, 2012
Rated 5 out of 5 by ProfJeff Prof Jeff at the Edinburgh Grand
I returned to the Grand in Edinburgh now the refurbishment is finished. What a transformation it was good to be back. The new lobby is open and welcoming and the staff seemed to have a new lease of life. The new bathrooms are great and the design is innovative. But one of the biggest differences was the restyled restaurant which now includes a bar. It is open, spacious and a great all day menu with a variety of dishes that cannot fail to please. Well done, thanks. Prof Jeff
September 9, 2012
Rated 5 out of 5 by ritchies20 amazing experoience
Have just spent two nights in this wonderful hotel. The room was clean and luxurious and the facilities top quality. The spa and gym were fantastic . Loved the rooftop pool and the hydropool. The gyms facilities and space were excellent. Staff very friendly and accommodating. The tretments were the best we have ever had and felt truly nurtured. This hotel was luxurious without being pretentious. Saving up to return! Oh and the cooked breakfasts should not be missed!
January 7, 2013
Rated 4 out of 5 by Angel22 Housekeeping
I highly rateThe Sheraton,Edinburgh but I was most disappointed that our Club room & Suite were not cleaned and bed made on our return from a day out in the City at 5pm. Whilst staff were prompt in dealing with my dissatisfaction,we did not want the inconvienance of room cleaning etc at 5pm!
I was informed that it is Sheraton's Worldwide policy to clean vacated rooms first.Disappointing policy as obvioulsy guests comfort is not overriding priority after all.
November 3, 2012
Rated 5 out of 5 by Traveller74 Perfect base for exploring Edinburgh
Stayed at the Sheraton Grand Hotel & Spa for the last weekend of Edinburgh Fringe Festival and it was the perfect location. We were in a newly refurbished room which was compact, but more than adequate for two adults. Well designed and good quality furnishings made for a very comfortable stay. We were quite busy seeing shows throughout our stay, so only really slept at the hotel, but would return in a heartbeat to both Edinburgh and the Sheraton.
June 8, 2012
Rated 4 out of 5 by Markylondon Good, not great
It's a decent hotel but could be so much better. As a regular visitor I've noticed Platinum SPG recognition is inconsistent and service can be poor. I've never experienced a stay without any issues here and this stay was no exception; not a big deal but when paying a hefty rate for a suite it's disappointing. That said, the suites are nice, One Spa very relaxing but this place could be in a different league with some real attention to service.
January 1, 2014
Rated 5 out of 5 by Joanne12 Trailblazers Feedback
I was very pleasantly surprised. The Sheraton name comes with certain expectations for a North American and this blew any expectation out of the water. Amazing rooms, staff, amenities, bar, restaurant, food quality all top drawer. Only comment would be a 24 hour fitness centre. Arriving from an international destination and not being able to sleep at 5am, I would have liked access to the gym early in the morning after my long run.
August 2, 2012
Rated 5 out of 5 by Jojo Great hotel
Lovely hotel very clean with friendly and helpfull staff. Room was beautiful very clean and big. Bathroom well it was wonderful. Food was beautiful lovely staff again very friendly and nothing was too much trouble. Only 1 little niggle there wasn't a information book in our room about the hotel and where things were, we found our way easy enough and I suppose if we had of asked they would of been one. Will defo be returning.
March 12, 2013
Rated 5 out of 5 by Kathpan Superb hotel
My daughter and i stayed at this wonderful hotel , all staff we encountered were helpful and totally professional. Our room overlooking the castle was wonderful, spacious and comfortable beds. We enjoyed every minute of our stay and will return for longer next time. We would certainly reccomend and have told all of our friends and collegues of this lovely hotel. Thank you to all of the staff for making our stay so enjoyable.
April 26, 2013
Rated 5 out of 5 by Melandee Incredible Experience!
My family stayed at the Sheraton Grand Edinburgh recently, and I believe it was the best "hotel" guest experience we have ever had. I travel weekly for business and I know good hotels and customer service. The rooms and facilities are amazing ( you have to take advantage of the Spa ) but even more so, their staff was so helpful and friendly, We will definitely return there when we visit again. This is a great value.
May 29, 2012
Rated 5 out of 5 by Kristina3 A Warm Welcome in a Cold Climate
The hotel staff was more than wonderful and very helpful for two women alone on our first adventure to Scotland. The Sheraton is located in the center of everything and all of our needs were taken care of. My sister and I stuck out in this town being African American full figured ladies and the reception team; (concierge, front desk, and doormen) treated us like honored guest and family.
January 3, 2013
Rated 5 out of 5 by Fifegal Loved our stay
This is a delightful hotel with a very good restaurant. We have been to a number of hotels in Edinburgh over the years and this is the definitely the nicest. The staff are lovely and so helpful. It is very convenient for most of the important sights and an easy walk to shopping on Princes St.
October 1, 2014
Rated 5 out of 5 by scottie80 Great Rooms
We booked this hotel the night before and were really impressed by the friendliness of the staff on arrival. Throughout the stay the staff were always helpful with any advice. The rooms were ideal and modern and along with the central location of the hotel made it easy to explore. The added bonus was also the car parking facilities. We certainly will be returning next time we visit Edinburgh!
November 3, 2012
Rated 5 out of 5 by jrking8211 Awesome Hotel!
My wife and I stayed in this hotel for 1 night and we were more than pleased with the service and the hotel. We both said when we checked out in the morning, that this hotel was probably the nicest hotel we had ever stayed in. It is convenient to Edinburgh and all the activities that you might want to view. We also attended the OneSpa, which I would only give a 3 out 5 stars.
June 17, 2012
Rated 5 out of 5 by SPGLoyal22 Wonderful Sheraton
Without doubt one of the best Sheratons anywhere in the world. Staff are terrific, Club Lounge one of the best. Loads of choice of restaurants in Edinburgh but make sure you eat in the hotel - the food is fantastic in the restaurant. One of the other highlights- sitting on the roof in the hydra pool. Overall, a hotel that I would recommend to anyone- the best in a great city!
December 11, 2012
Rated 5 out of 5 by BikeRider A lovely stay
Short, two day stay that was particularly noteworthy for the helpfulness and friendliness of the entire staff with whom we had contact (front desk, housekeeping, concierge, valet, club lounge, restaurant etc). Room and facilities were very nice as well as the location. Just sorry that we didn't have time/energy to use the Spa & fitness as we heard they were excellent as well.
April 23, 2013
Rated 5 out of 5 by GUDNI4 50th
This is the second time we have stayed at the Sheraton. It is a lovely hotel and all the staff we came into contact with were helpful and curteous. I would especially like to mention Becki (in the restaurant) who was particularly nice. The staff are a credit to the hotel. The spa is expensive but lovely and had a massage whilst we were there and the staff again were lovely.
January 14, 2013
Rated 5 out of 5 by Holland11042013 Excellent stay
This was our first time at a hotel of the Sheraton chaiin - having always stayed in equivalent hotels. And it was an excellent choice. The stay was really wonderful: we enjoyed all the facilities (spa, pool), food & drink were of very high quality and - very important for us - the staff were very friendly and catered really to all our needs (challenging with a small child).
April 10, 2013
Rated 5 out of 5 by Judithecatlady Love this hotel!
We've stayed at this hotel twice - and both times were absolutely fantastic. The location is great, the hotel is lovely, the rooms are amazing, and the staff is just wonderful. It is literally one of my favorite places to stay. We will continue to go back as often as we can! We utilized spa services this time, and they were also great.
August 19, 2014
Rated 5 out of 5 by Sandman2013 Amazing Hotel, Best Stay Ever
Spent a couple of nites at this hotel over Hogmanay. Amazing place. Everything from the moment you walk in to little things throughout the hotel and spa to the moment you leave, they take care of you and make sure you have an excellent time. Everyone is very helpful and considerate. Great service. Cannot get better than this!
Spa is a excellent. Highly recommend it.
January 3, 2013
Rated 5 out of 5 by mickiey Kim & Michael
What a fantastic long weekend me and my wife have just spent at the Sheraton hotel Edinburgh. right from the porter that greeted us to very friendly and helpful staff.
cleanness was second to none and nothing was too much trouble.
The spa / swimming and gym facilities are top notch and is a great way to unwind or let off steam.
Would recommend this hotel to anyone.
December 13, 2012
Rated 4 out of 5 by NotAFanOfDean One bad apple can spoil the barrel
A chubby lad named Dean handled my check out at reception. I found him rude and cheeky. He runied what was otherwise a great stay.
The room was very modern and clean. The widescreen flat TV and wifi were great. The food was very good both brekkie and dinner.
The gym was amazing as was the swimming pool and the staff at the gym were first class. Shout out to Murray.
January 3, 2013
Rated 5 out of 5 by Jacquie63 Perfect relaxation break!
Just enjoyed a Relax and Revitalise spa package as a surprise treat for my daughter's 30th birthday. Everything from our Castle View room to the spa treatments was excellent and made this break a really special occasion. PikWa at reception was exceptionally helpful and made us feel very welcome. Will definitely return soon.
August 20, 2014
Rated 5 out of 5 by Tina802 Great hotel with Fun Modern decor
The Sheraton Grand Hotel is full of wonderful modern, surprising luxury touches (like chromatherapy lighting in the bath which allows you to change the lighting colors from red, to green to blue) while maintaining a very high level of comfort and service. The restaurant serves excellent dinner and an excellent full breakfast. I was placed on the executive floor and had 2 doubles and one suite (an upgrade). The guest rooms are large, the beds very comfortable, the linens are luxurious. The baths are also large, with separate shower and tub. Everything is immaculte. The location is fabulous with a view of the Edinburgh Castle which is within (uphill) walking distance. The concierge is very helpful and was able to obtain terrific dinner reservations for us. I would highly recommend this hotel for its service, ammenities, location, spaciousness, cleanliness, and general ambiance. I did not use the spa so I cannot comment on it.
July 1, 2012
Rated 5 out of 5 by Mary Staff are wonderful
I have just returned from a lovely stay in the Sheraton Grand in Edinburgh. The most notable thing about this hotel is the friendliness, helpfulness and pleasantness of the staff. Originally when trying to decide on a hotel in Edinburgh I contacted the reservations department. I spoke to Renee who was so helpful about my complicated booking that I decided to choose this hotel. I was visiting Edinburgh with my 2 adult daughters and wanted a relaxing holiday.
I do not have one complaint about our stay. We had 2 lovely communicating rooms with views of the castle. The beds, bed linen and towels were pure luxury. We really enjoyed the spa and all it's facilities.
Everywhere in the hotel the staff were interested in making sure we were having a pleasant time. Any request we made was greeted with enthusiasm and practical help.
I would like to extend my thanks to the staff. I shall be back and I would recommend this hotel to everyone.
February 9, 2013
Rated 1 out of 5 by horriblepolicy unsatisfactory customer service
Beautiful Hotel and I loved my stay, until I had to leave early to fly back to the States due to a death in our family. The hotel staff refused to refund my reservation!!! --- hence I paid almost $350 for a hotel room I never used. I gave them more than 24 hour notice. What a horrible experience that ruined for me what was an otherwise incredible week.
May 8, 2014
Rated 5 out of 5 by Billyboy71 Concierge
Found the concierge to be very condescending and not very helpful. We requested help with restaurants of our choice and he told us they were unavailable without calling to see. Suggested restaurants of his choice. When we contacted the restaurant of our choice directly we were able to book a table without difficulty.
This suggests colusion or kickbacks?
September 2, 2013