Rated 5 out of 5 by Karren3 Karren3
Brought my Family to the Halloween Expo at the Wall Center and had a blast. We arrived very early and the front desk was awesome.
Our room for the 19th floor wasn't ready so they upgraded us to the 29th floor. What a view. It was spectacular ! It was so relaxing to go back to our room for a break and take in the breath taking city, water, and mountain views. The pool was warm, and after a long day at the expo it was wonderful to soak in the hot tub and take a sauna to soothe our tired aching bodies . It was amazing! We had the best weekend ever. We have deiced to make this an annual event! Thanks Sheraton.
October 20, 2014
Rated 4 out of 5 by roberto2120 friendly staff
This hotel is well located for downtown Vancouver. Its best feature is the friendly and helpful desk, bell, and concierge staff. The downside is the electronic connections in the room - vey outdated!
November 9, 2014
Rated 3 out of 5 by Lifetimer Life Time Platinum guest rating
I have been staying at this hotel since it was built. Over the years, it has been consistently very good until the last 3 stays.
The front desk staff seems tired, sometimes irritable. The housekeeping staff shows lack of attention. Lounge appetizers lack imagination and taste.
August 2, 2012
Rated 1 out of 5 by Vantoronto This hotel has horrible customer service
I have stayed with this hotel twice in the past month for a total of 11 nights. The room was satisfactory but not great. The room was only cleaned 4 nights out of the total 11, and the concierge staff was not helfpul and rude. Not what I expect being a SPG platinum member or of an SPG resort.
August 8, 2013
Rated 3 out of 5 by PDM5 Sheraton Wall Disappoints!
This hotel needs some serious upgrading to the south tower rooms, south lobby and club lounge. The phone system is archaic - I was unable to reach Guest Services nor retrieve voice mails. Staff are very pleasant, beds are great. This is the 2nd time I have stayed here - not much had changed.
August 22, 2012
Rated 5 out of 5 by Possumsecret Excellent Service!
From the Concierge to the Valet to the Front Desk to the restaurants and bars....I cannot say enough about the service....it was excellent.
And if I could have brought the bed home with me I would have done so. Thank you for a wonderful experience.
September 29, 2014
Rated 5 out of 5 by Barinder Great Staff service
Great location and club level dining was added touch. I found the assistant manager Michael H to be very delightful and helpful with several questions I had. I would definitely return due to the assistant manager's professionalism.
May 14, 2012
Rated 4 out of 5 by Argy39 Central Location
My family and I stayed here for three nights on our way to a ski holiday in Whistler. Whilst I can not really complain about anything in particular I would rate this hotel probably more suited to the business traveller than a family stay.
The staff were all very helpful and gave us some great restaurant recommendations I just found the whole place a little bit "cold" and not the weather!! We had a two bedroom suite that more than met our expectations and was quite roomy.
The hotel is within walking distance of a great many good shopping areas and major attractions and as such is in a good central location.
January 19, 2014
Rated 5 out of 5 by MaggieJ Excellent Staff and Food
Easy check in. Staff were extremely efficient and polite. Food was excellent - very good value for the price. Spotless room. Would highly recommend this Hotel in downtown Vancouver!
November 8, 2014
Rated 1 out of 5 by Allison1020 Can't think of a positive
Upon arrival the front desk staff was cold and rude. We were put in a room near the elevator and it was so loud you can actually hear peoples conversations word for word in the hallway and the elevator bell dinging. I did not sleep either night. The windows were closed but we could also hear people at the front of the Hotel as our room was 6 floors up over the front entrance. The wireless did not work in our room so we called the front desk to ask for assistance and the person hung up on us then when we tried to call back we got a recording for the next half hour then gave up completely. No one picking up the phone at the front desk? Seriously? The parking lot was full and there were no spots left. The restaurant had 1 person working and it was friday night. We waited for 20 minutes for water then left. The coffee shop the next morning, same thing... 1 person working. If the hotel knows they are full why not have all staff on site?? It seemed everywhere we went the service was awful. Really too bad. We are Starwood Gold and were treated so poorly. If you use Starwood properties stay at a different one... NOT HERE!
August 16, 2012
Rated 4 out of 5 by GD2011 Nice Location and Hotel
Front desk Great. As a Platinum Member they always give me an upgrade. The only neg. feature is the CLub Lounge, the food could be a little better.
December 16, 2012
Rated 5 out of 5 by Seattle1114 Great view from a spacious room
The skyline view was so nice from a very large room complete with a refrigerator and large bathroom
November 8, 2014
Rated 3 out of 5 by Otti75 no room available until 4.30pm as a a preferred spg member
staff at lobby was incompetent and overloaded with all kinds of other random questions
August 29, 2012
Rated 5 out of 5 by Brad1000000 Great Location, Great Service
We stayed one night at the Downtown Sheraton after our Alaskan cruise. The hotel is a little older, but has been well maintained. The only remotely negative "issue" I had with the property was the dimly lit corridors. Obviously not really a problem, but it was a little weird. Otherwise, the property is fantastic. Platinum received very early check-in (10:30 AM), an upgrade to a junior suite, which is quite large and offers a separate bedroom, a bar area, and great views, as well as club access. The club is three levels, with a complimentary board room on the third, food service on the first, and eating area and complementary computer/printer on the second. It is one of the nicest Sheraton clubs I've seen, and also has a 25th floor balcony overlooking the city. Food was good and snacks/beverages are served throughout the day. There's even a Nespresso machine (in addition to regular coffee service) with milk frother for lattes/cappuccino--haven't seen that in a Sheraton.
The staff was fantastic. Melissa at check-in was lovely and very accommodating regarding my early check-in. Valet service was great, as was the staff in the club lounge.
Make no mistake, this is an expensive Sheraton. But we certainly received service and quality at this price-point. Here's a tip: to save a little bit/make up for the higher hotel cost, go without a car. It's very easy to get around without one (parking anywhere in Vancouver is expensive and difficult) and the SkyTrain, ferry, and bus service are very nearby. Walking is good for you, too.
We hope to return to Vancouver to stay again...wish we could have stayed longer in such a great city/hotel.
June 9, 2014
Rated 4 out of 5 by hondast1300 Sept Stay
The staff are the best. Courteous and helpful. The hotel wifi is the worst I have used in any of travels. It is difficult and not intuitive in its use and having to log on every day was a nuisance especially when in a hurry.
September 22, 2014
Rated 1 out of 5 by regret Needs Improvement!
This hotel needs major updating.
Additionally I am an SPG gold member for life. There was absolutely no recognition nor upgrading in any sense such as free internet access in the room nor use of the club. This was not my first time staying at the Wall Centre as I work a great deal in Vancouver..
There is a sign for SPG members to check in/out and yet since there was only one receptionist working at the desk at any one time in the three days we were there, everyone went into the
SPG line making it a very long wait.
I have stayed at hundreds of SPG hotels around the world.
I will not stay at nor recommend the Wall Centre again.
August 18, 2014
Rated 5 out of 5 by Ronchie53 This hotel makes sure its customers are taken care of properly
The Vancouver Sheraton Wall Center is an exceptional downtown hotel. I have had the pleasure of staying here before to attend another conference. I can honestly say that on both occasions I felt comfortable and safe. The rooms are very nice, comfortable and have very good amenities. Its location makes access to any part of the downtown area easy to get to as well as Granville Island which is a short walk to the piers where you catch a small ferry for the very picturesque brief ride to the island. Both towers of the hotel offer great views of the city and the mountains, The staff are very professional and ready to help to make sure the client is happy. I highly recommend this hotel to anyone looking for a safe and comfy stay in Vancouver.
July 17, 2014
Rated 5 out of 5 by dan99 House keeping
I did not understand the "Choice" promotion when I checked in that I received a $5 coupon instead of getting my room cleaned. Each day I thought the maid service forgot to clean my room - each day I went to the lobby and asked for my room to be cleaned. I did not use the coupons either. Sounds like my mistake. I also went back to my room during the day and did not use my room because I thought the maid service was coming.
October 30, 2014
Rated 2 out of 5 by indi unhappy
I missed a few fundamental things that some may think makes a good hotel but it doesnt:
1.) There is no door that you can open and close to get into the hotel - there are only these automatic revolving doors that most people stumble when using
2.) Lift is slow, stairs are hard to find
3.) Food is very expensive in comparison to hotel
4.) I am receiving emails now from sheraton obviously because I filled in my email address somewhere. The default should be that you do NOT hassle customers after their stay
October 24, 2014
Rated 4 out of 5 by Mjb12 Almost perfect
I stay frequently at this property and the staff and location are great and the rooms are always clean. However, I would like to see this property upgrade its fitness facilities. It is a small area with three different fitness rooms so you are always going back and forth between the rooms. The equipment is generally outdated, limited selection, and very crowded and packed into these small rooms. Sheraton is promoting a massive upgrade to their fitness facilities globally but the Wall Centre does not seem to be a part of this which is too bad. I hope this changes.
October 22, 2012
Rated 1 out of 5 by Ubiquitous One Star is Generous
Where to start? One receptionist on duty entire time I was there. No recognition of Platinum status. No offer to upgrade to "best available". No newspaper. No bottled water provided. Pathetic club lounge didn't even serve alcohol.
I stay at Starwood routinely on four continents. This wasn't my first try at this property. But it was my last.
September 3, 2014
Rated 4 out of 5 by ccccd Good hotel, good location
The hotel is very comfortable and located right in downton vancouver with only short ways to anything of interest
November 2, 2014
Rated 3 out of 5 by hansonr Air conditioning was not working
The air conditioning system was not working in room 806......it was never able to make the room confortable. Only the fan was working, not the cooling unit. I reported it to the front desk the next morning after a sleepless night...the desk made no effort to correct the problem.
I was double billed for parking..and twice had to go down to the front desk in an attempt to correct the problem. Eventually, the front desk corrected the parking double bill.
Very dissappointed in my stay. I wiill not recommend this hotel to anyone visitiing Vancouver.
August 8, 2012
Rated 5 out of 5 by Monica18 The Bar Across Hornsby St
Weeknights were quiet but Friday night the boom boom boom bass started about 11:00 p.m. and continued until at least 1:00 a.m. Noise was definitely outside the hotel. My room was on 18th floor. I realize outside sources can't be controlled but Friday night's sleep started about 3:00 a.m. Saturday morning. Even turned heat/ac fan on run but didn't help with noise.
October 28, 2014
Rated 1 out of 5 by NAF2013 Very poor staff communication and guest service
The television in the room did not work for the whole 3 day 2 night stay. I reported it the first day, staff promised to have it fixed, nothing was done, a day of parking was promised as compensation, a credit did not materialize. I requested a late check out but the key cards did not get changed and as such i was required to stand in a large lineup for 20 minutes, serviced by one attendent to get the key reactivated. Parking fees were advertised to be $30/day whether self or valet but the final bill charged $40/day for self park. I must admit that i was getting fed up with the whole place and i started to become extra critical so when i say that the carpet in the room seemed dirty and a bit grimey to me it may be just the experience speaking.
February 24, 2013
Rated 2 out of 5 by Sydney88 Horrible Front Desk and Noisy Room
Checked into the East Building, waited about 15 minutes with no one in front of me except the two front desk staff having a meeting at the counter. My baby girl and wife waited patiently as well. I was frustrated as the clerks glanced over and continued their meeting.
I walked out and headed towards the West Building, only to find out my reservation had been booked at the Richmond Westin Wall. We did get a room. The worst room ever, on the 2nd floor, across from the downtown hospital. Sirens all night. I went down to complain only to be told they were fully booked and could not get us a better room. Very disappointing Sheraton.
September 18, 2014
Rated 3 out of 5 by JDJD great location but average
Generally OK but 2 negative points - 1. on the morning of checkout I had to call guest services several times to get a response; when I got through to the desk I was placed on hold for an unacceptably long time. 2. Live music was advertised in the bar until 1AM during the week - at 1130 last call was made and everything shut down shortly after. this was annoying to guests other then myself as several clearly had planned for a drink there at the end of their night and were turned away.
Positive - lunch service in the cafe was great
September 10, 2012
Rated 1 out of 5 by PNYSF Awful experience
This had to be one of my worst experiencing staying at a Sheraton hotel. The room was very nice but the refrigerator didn't work which is something I could over look. But what was awful is the fact there was no hot water. I called the front desk in the morning when I realized there was no hot water and they said you need to let it run 15 -20 minutes. That is unacceptable when you are staying at a hotel, like a Sheraton. I did let the water run but it was still cold and I had to get to the airport so I had to take a cold shower on a cold and rainy day. That may be the reason I have a cold now. The gentleman at the desk was very apologetic and said he would pass on the information to the manager and they would get back to me. No one has contacted me as of today.
February 7, 2013
Rated 5 out of 5 by RickMerls Most Excellent Atmosphere for an Urban Vacation!
Finding an inner City spot to take an 8-day vacation can be quite tricky, especially when we (your guests) had never been in Vancouver prior to this visit. Yet, our experience at the Wall Centre was definitely spectacular; the staff was incredibly attentive to the small details that make a great stay. The gym/ pool/sauna and spa areas were more than sufficient to unwind and relax, while our room (located in the 29th floor) was spacious, clean and well decorated. The hotel provided a delightful nightly atmosphere using Latin-vibes and the performance of a talented duo, pianist vocalist and singer (Ramiro & Jesus); this is an stupendous idea as it complimented its ‘Bar One’ in the front lobby as a friendly Bartender (Eric) handled delightful mixed drinks.
The receptionists (Melissa/Hansu/Alice) were most welcoming at front reception; they kept us up to date with events while scheduling our wake up calls, and in directing us on our daily treks around the City using maps. It is with great enthusiasm I applaud and thank the entire team at the Sheraton Wall Centre in Vancouver Canada and a special thanks to its management also for developing a team that is responsible, caring and most attentive of hosts.
October 30, 2014
Rated 1 out of 5 by Dee20 Poor experience overall
1) Had to wait till 3 PM for a promised ocean view room. The room was at best a partial ocean view. You could see a building right in front
2) Only one bottle of water for a whole stay 2 nights
3) I wanted to make a local call after I checked out and was initially told I would have to pay CAD 1.75
4) Old moldy room with copious scratches on the door / bathroom walls
Overall, I go the same experience as what I would way got if I have booked it on hotel for 40% cheaper. the question is where is the SPG recognition?
September 17, 2013