Rated 1 out of 5 by nightmare101 Worst hotel ever
I had late check out at 1pm due to having a death in the family. I was mentally and physically exhausted, and that is why I stayed in a hotel in the first place. Well, the maid was banging on my door at 9:15 to clean the room, and would not stop knocking until I answered. Then I called the front desk and was told it would not happen again. Well guess what ...11:45 it happened again. The heated pool was freezing because the doors were open. I was told there was a hot tub...no hot tub. You have to pay for parking? and no handicap parking was available. I was instructed to park in the overflow lot 2 blocks down the street. It was an absolute nightmare. I went there with 4 kids one being hyperactive. Now because of the maid, the entire room is awake including the kids that I now have to entertain at 9:15 am. I checked into the hotel at 11pm. So upset!!!!! They took 20% off my bill. I would have given them the $20 just to let me sleep!
September 1, 2014
Rated 5 out of 5 by b0bby hotel is quite nice
Found this to be a pleasant place to stay with all of it's amenities
August 24, 2014
Rated 5 out of 5 by Jagged45 Wonderful hotel with an equally wonderful staff!
I have stayed at least 30-40 different Sheraton hotels and I have to rank this hotel as truly one of the best! The hotel overall is very nice and very clean.
My room was fantastic and the front desk staff really helped me with a difficult parking situation.
Our son lives in the general area and I look forward to staying here during future visits.
August 23, 2014
Rated 2 out of 5 by Antoinet Weight limit for canine guests
Why the weight limit? My 75 pound dog has stayed Liberty, Le Meridien in Cambridge, Westin Copley, Rocky Hill and other locations throughout New England with never a complaint about noise or mess. On the other hand, little dogs tend to be "yippy" and in general make more disturbance than mine ever has. I appreciate very much the general Starwood acceptance of pets but don't understand the arbitrary weight limit at this hotel.
August 22, 2014
Rated 4 out of 5 by AMTT15 Hotel for Stay at wedding
We stayed here as part of a group for a wedding that was in the area.
Check in and check out was fast and efficient. The room was clean, found it very dark even with all the lights on. Didn't like that the sink was in the bathroom, so couldn't put on my makeup if my husband was getting ready, etc.
The beds and bedding were nice.
We had brunch in the hotel the next morning, it was fine.
Best thing is it's right off I-91 so very convenient to get to.
I would give it 3 1/2 stars, there's no way to do 1/2 so I gave it 4.
August 19, 2014
Rated 1 out of 5 by SMG123 Staff Hospitality
As a committee member for the recent function that we held at the Sheraton, I must commend the staff for their hospitality and willingness to assist us during our convention.
August 19, 2014
Rated 2 out of 5 by dtwedding2014 dtwed2014
The hotel staff is very friendly (except for one lady behind the desk) and accommodating. The hotel was OK, the beds were very comfy. Some rooms were updated and some weren't. I saw a lot of rooms as a big group went up for a wedding. Parking is TERRIBLE and was told by security not to walk around the area as it wasn't really safe, so if you park in the outside lot late at night; good luck. They should have valet parking for when there are large events. They were hosting a conference there and there were lots of people all over the place and they were loud. Don't know if I would go back to the hotel or Springfield
August 18, 2014
Rated 3 out of 5 by jjctravel2014 jjctravel2014
hotel was nice, but very busy and the parking was terrible
August 18, 2014
Rated 2 out of 5 by Bha74 Hospitality needs some work
When I arrived I stood at the front desk for at least 30 seconds or more before someone acknowledged my presence. I was part of a group and was not informed of meals that were being provided for the group. The room was clean and comfortable. Room service was quick and the food was average. The location was perfect for the event I was attending. The parking garage was difficult to navigate.
August 15, 2014
Rated 4 out of 5 by Jens12 Hotel comfort and services
This hotel was very clean and comfortable. I would recommend it to others. The conference rooms were very sufficient for our needs. Some of the fixtures (light fixtures, shower head, toilet seat) were loose and needed some attention. The parking fees and internet fees were not expected. Overall the hotel was very nice.
August 15, 2014
Rated 2 out of 5 by Pk2014 Housekeeping on 12th floor was a disgrace
My room was not cleaned two days in a row...staff always apologize and promise to correct....but do not follow through. Skip the apology and clean the room...you and your staff should be embarrassed. My expectations are extremely basic for any hotel staff.....clean the room!
August 9, 2014
Rated 4 out of 5 by Jen6896 Pageant Weekend
This hotel was terrific. Great customer service. Would stay here again.
August 7, 2014
Rated 3 out of 5 by Districts14 Really no wifi?
We were there with a group for an event near by. We did not find the staff very friendly. We also found the wait staff in the restaurant slow and non responsive. We were the only ones in the facility and the service was awful.
We had a question for the desk staff and did not find them friendly.
And in this day and age--no wifi in the room???really. I stayed in a no name brand hotel for a wedding and they even had wifi.
Not allowed to eat in the lobby either. We ordered a pizza and sat in the lobby and were chased away. We have done this in many other major chains.
August 5, 2014
Rated 2 out of 5 by Sorri Unhappy
I have recently stayed in a few "economy" hotels who outshined this hotel by far. Upon arrival it was confusing where to park and how to get all your luggage all the way from the far reaching parking garage into the hotel. Then I was greeted by staff at the desk who seemed too busy to deal with us and even had one staff at the desk after we waited to be waited on ignore us ,look at her cell phone and turn around and walk away.
The extra charges for things that others hotels give as a courtesy were insulting. Charging to park! I mean really, how do you think hotel guests are getting there!?
No free wi-fi!? I can get free wi fi with a dollar burger!
And small water bottles in the room with a tempting sign that ask..."thirsty?".... Only to find out that each small bottle of water is $2.95! If that's not price gouging, I don't know what is!
We also arrived with food to take for our lunches at the conference we were attending only to find no fridge in the room.
It was very hard to sleep with the traffic noise, and the shower controls were ridiculous with a filling tub while showering and shampoo that wreaked havoc with my hair.
I'm sure I sound like a chronic complainer but I can assure you I am in my 40's and have never been impelled the need to write and complain about anything before this hotel stay., Sorry
August 4, 2014
Rated 5 out of 5 by jintymcginty Great stay
We stayed as part of a JW convention group. We were warmly welcomed by the staff. The room was very clean.And service was wonderful
August 4, 2014
Rated 4 out of 5 by JDD136 This hotel was wonderful!
While staying at the hotel I had a few questions regarding my stay. I have to say that Joey & Katie were by far the best customer service people at the front desk. Extremely helpful and friendly! Joey made sure that my parking arrangements were taken care of. Katie was able to assist me with a discrepancy with my room rate.
The MVP Bar food & service was OK. There was a large event going on while I was there. There was only 1 waitress on, while she was extremely friendly, she needed additional staff to help her.
Overall our experience was great!
July 29, 2014
Rated 5 out of 5 by Matt54 Great Springfield MA Hotel
Stayed only one night. Great quiet stay. Helpful and courteous staff. Loved the location. Easy to get on and off 91.
July 29, 2014
Rated 4 out of 5 by Luis2082 I could easily recomend this hotel.
I was very happy with my stay for two days. My only concern was on the hall ways, I have a 2 years old son and the way they designed the safety railing around the each floor they could fit thru the openings of the railing. I wouldn't let my kid unattended not even for a moment. Overall its a great hotel.
July 29, 2014
Rated 4 out of 5 by Mf717 Better than expected
Overall a very good experience. Super friendly staff members at front desk, club lounge, nice gym and pool. comfortable beds and spacious rooms. In the middle of downtown Springfield which is not very bustling but does offer lots of museums and attractions. Hotel offers discount tickets to Six Flags and Basketball Hall of Fame. Only negative was the parking garage was full and we had to park across the street.
July 29, 2014
Rated 1 out of 5 by PapaHuss Mis-Managed
My party (5 rooms 7/26 thru 7/28) arrived approximately 3:30 PM on 7/26. We were greeted by bedlam. We quickly discovered that a huge pageant (NAM) was being hosted by the Hotel, and the Hotel management was throughly unprepared for it. Check in took over 30 minutes due to not enough staff. I was given my room keys and told I was all set (no recognition of being SPG member). After another 30 minute wait for a luggage cart we went to our room. It had not been cleaned from the prior guests!!! The other rooms I reserved were not ready for check in until 5:00, but at least my guests were informed they were not ready!
I attempted to contact the on-site Manager and the front desk person indicated that "a call was in to them." Never saw or heard from a Manager during my 3 night stay, even after complaining to the Bar/Food Manager.
With so many guests at the hotel, I could live with the aggravation of long elevator waits. What I found unacceptable was that hotel management had not added staff or even luggage racks (no doormen were ever seen) to accommodate the guests. Every day the line to the registration desk went out the door.
I felt the hotel staff were trying to do the best they could, but they were put into a position to fail because of management failure and lack of preparation. The lack of management presence and lack of management response was brutal. Despite the high occupancy rate for the days I was there, I could not recommend this hotel based on the lack of management here.
July 28, 2014
Rated 4 out of 5 by SuziQnumber1 the staff was very friendly
any time I needed ANYTHING, the staff was right on, it was just too bad the basic rooms don't have a refrigerator , when staying a few nights, it comes could come in handy especially when you have kids. My daughter loved the pool!!!
July 27, 2014
Rated 5 out of 5 by patosi Great hotel in Springfield MA
Great place to stay in the Springfield area. Close to turnpike and Hartford airport is just a 20 minute drive. Excellent downtown location.
July 22, 2014
Rated 4 out of 5 by zbabygiver Horrible Club Room
I was forced to take a club room when I reserved as that was all that was available. The club was understaffed and ran out of food and places to sit every single time we went there. They either need to expand the size of the club (not to mention the staffing and food supply) or cut down on the number of patrons allowed in. They ran out of cups, knives, napkins, plates. Not to mention the shortages in food. It was a disaster.
July 22, 2014
Rated 4 out of 5 by Pam5407 Very comfortable, excellent service, great value
Thank you for a wonderful weekend stay! We came to visit UMass Amherst, Six Flags & Basketball Hall of Fame. Cool design of a hotel. Staff friendly & responsive. Rooms comfortable, bed awesome. 12th fl. breakfast & evening food excellent, a big plus. Great recco for dinner - Red Rose Pizzeria nearby, a real gem! Could use a jacuzzi on site with the pool, deck is nice. Great value, will stay again.
July 22, 2014
Rated 5 out of 5 by SJann This Hotel location has great customer service
Front desk employees were all outstanding and quick to respond.
The location of my room being on the side of the hotel was not good at all, as it is on the noisy side where the highway and overhead bridge is and it was very difficult to sleep, especially during the weekday. I guess some guests will be stuck on that side of the hotel.
July 21, 2014
Rated 4 out of 5 by Gris115 Good Hotel, Great Location
Great location for downtown activities. Hotel is clean and staff is friendly and helpful. Room was clean with nice bedding. Indoor pool was a great feature for my kids. Bed needs improvement, it was creaking and sounded like springs were popping making it very noisy throughout the entire night. Not the best night sleep, but overall the hotel was good.
July 19, 2014
Rated 2 out of 5 by JRS77 Great staff, very nice facility but...
First - the pros: this is a beautiful property, obviously recently renovated and very clean and comfortable. The room was very clean and modern. The staff at the front desk was excellent, very efficient and responsive.
The cons: the open atrium carries a lot of noise. There were kids whistling on multiple floors which carried on for close to an hour between 9:30 - 10:30 pm. On another night, the event on the second floor carried noise up to our room on the 7th floor. Parking was also difficult as other reviewers noted. Lastly, the "fridge" is approximately 20" by 18", not worth the $20 per night rental fee.
If you can stay at this hotel during the week, it would probably be a great stay as it would be a lot quieter. Our weekend was very busy and loud, not at all convenient when you have to get up early in the morning and are trying to sleep.
July 14, 2014
Rated 5 out of 5 by Alisa44 Gavin at the front desk understands customer service
I was attending a basketball event nearby and everything was sold out on line. I called Gavin, the front desk supervisor, and he helped. We checked in two days later and he remembered our call, which is surprising given the multiple calls he takes all day. He had looked up & put my SPG number in both my reservations, without being asked to. The rooms were clean, attractive and well appointed. We had a corner king with a great view. The beds were so comfortable, the staff was very responsive and the Club room was perfect in the morning. We're glad we picked the Sheraton.
July 14, 2014
Rated 4 out of 5 by Family321 Very pleased
We did a "weekend vacation" 1 day park + local. Stayed at West Springfield Sheraton.
Very clean, friendly staff. Would recommend.
July 13, 2014
Rated 3 out of 5 by EllenMI This hotel is beautiful but lacks basic needs.
I was impressed by the beautiful facilities. However, I was disappointed that there was no refrigerator, microwave or free Wi-Fi in the room and breakfast was not included in the price of the stay. The pool and exercise room seemed nice, but there was no whirlpool. I was very surprised these amenities were absent from a hotel as nice as this one.
July 12, 2014