Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • Stati Uniti
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Rated 3.7 out of 5 by 2006 reviewers.
Rated 5 out of 5 by Great staff. Great location. The staff was great. Although all hotels in NYC seem busy at check in, the check in at the Sheraton went quickly. Front desk staff was great. Can't ask for a better location. April 22, 2014
Rated 3 out of 5 by Location, location, but... The hotel is at walking distance to many attractions between Central park and 23rd str. Unfortunately, the lilliputian sizes of the rooms and beds (full-size beds in case of families) are irritants, as is the 15$/day in- room Internet charge (per device!) and 45$/day parking fee. Not the kind of add-on charges that leave pleasant souvenirs, but they are apparently standard practices in New York. April 8, 2014
Rated 3 out of 5 by Unhappy with the stay The hotel was overbooked, rooms unmade. April 25, 2014
Rated 5 out of 5 by In the heart of it all Very happy with the Sheraton New York. The staff was friendly and helpful, the rooms were very clean and the location is perfect if you're looking for staying in the action. Close to everything and the subway is nearby so it was perfect. August 22, 2012
Rated 3 out of 5 by Disappointing Stay at Sheraton I was extremely disappointed with my last stay at this hotel last week. While I have stayed in this hotel 12 times in 2012 - this past stay was very disappointing. In the morning, I noticed the ceiling in my bathroom was leaking - I notified both the front desk and the service desk to address immediately. As a result of the leak, I had to wrap up and check out very quickly and the staff did not do anything to address the inconvenience for the leaking occurance. While I know nothing could be done to prevent the event, the staff reaction for the inconvenience was extremely disappointing, especially given that I have stayed at this hotel 12 times this year and am a premium member with Starwood. Very disappointing stay. October 21, 2012
Rated 5 out of 5 by great had a great time. everything was clean and the staff very nice April 24, 2014
Rated 5 out of 5 by Check in process SLOW Lovely, clean hotel. ONLY negative, plan on spending a lot of time checking in at peak hours. We arrived at 12:30 and there was only one person checking people in. Another employee was there when we first arrived but then went in the back - when she returned, the other employee "took a break" We had theater tickets and barely made it for a 2:00 show. The line was extremely long and the staff didn't really seem to care - which was the worst part. The hotel itself is clean and worth the stay. March 17, 2014
Rated 3 out of 5 by Clean is Critical Checked in and room smelled like mildew. Checked around and it was the shower curtain. I called the front desk, told them about it and 3 hours later when we got back from dinner nothing was taken care of. I called again, they said they would send someone up. Then a housekeeping supervisor came in, asked if there were any issues, I told her and she asked if i reported it. i told her the front desk said they were sending someone up. it was finally taken care of but shouldn't have been an issue in the first place and i should not have had to call down twice, hours apart. February 25, 2013
Rated 4 out of 5 by Mostly good I stayed at this hotel as part of a conference (the conference was actually further into Times Square). The location was good because I didn't want to get flooded with everybody from Times Square and there were a few subway stops nearby as well. The only issues I had were cleanliness. I saw a dead moth on the floor by the window, the toilet was clean except for an old stain inside the bowl, and I noticed that although housekeeping comes in to replenish toiletries and make my bed they didn't really bother to wipe the mirror (after I inadvertently splashed water on it). June 6, 2012
Rated 4 out of 5 by Too Long to Wait for Room This is our go to hotel in NYC. It is centrally located and meets our needs. However, this trip was a disaster. We arrived at 7:00 p.m. and was told our room wasn't ready. No huge deal and we were given a complimentary breakfast. We came back at 11:00 and there still wasn't a room available. We then sat around until midnight. We go the room discounted. While I very much appreciated what the staff did for us, with young kids and not being able to get into a room until midnight, this is unacceptable. They blamed housekeeping. But honestly, all they had to do was tell housekeeping to clean a specific room. Again, the staff did what they could, but to wait until midnight with young kids to get into a room was ridiculous. August 8, 2012
Rated 3 out of 5 by Birthday Stay Nice hotel, however the bathrooms are stand up shower no tub. I stayed on the club lounge and expected to have a view or nice spacious room. It was extremely small, the view was of buildings. One front desk staff member was a bit starky. However the club lounge staff was impeccable. April 16, 2014
Rated 5 out of 5 by Housekeeping We enjoyed staying at the Sheraton NYC this past weekend. I have always rated the Sheratons as the best of the best. But, my unit had three things wrong with it, not major but annoying. !) The shower bar was loose and appeared to start cracking the ceramic tile. 2) Burnt out light bulb. 3) The sink faucet was loose and it was putting a scratch in the mirrored wall. I called Guest Services, and they took care of the issues with a short while. But, this is something that housekeeping should have caught and had it fixed so your guests wouldn't have to be annoyed by these problems. Plus, by delaying the fixes when they first happen, could cost the Sheraton a lot more money to fix because of the extra damage it could cause. July 30, 2013
Rated 4 out of 5 by Excellent Location!!! Excellent location, close to Times Square, Rockefeller Center, Central Park, etc. Subway stop just outside front door! Room was fine, comfortable beds, windows that open for fresh air. Lounge on 44th floor was fantastic, great views, excellent breakfast and snacks in evening. Only complaint is the check-in and check-out, took forever (even in the preferred line). Took forever to pull up reservation and process the keys.Most hotels have this already done for your arrival. Also, the check out was slow, and I got charged for internet despite being a Platinum member. May 4, 2012
Rated 4 out of 5 by Good Club Lounge The room was spacious for NYC, although they did not have a room ready for me at 1:30pm when I arrived, so i took a double bed room instead of my king room as reserved and also had to take a lower floor.. As a Platinum member, I thought I would not have to wait until 3pm check-in, she said there were no rooms available, yet the man in line next to me walked up and was able to check in and get a king bed room. I was not offered an upgraded room or the free Continental Breakfast that is supposed to be available for Platinum members. I loved the extra plugs in the room. The Club Lounge was large and always busy. It offered a variety of items and had a great view. Warning: The wine was pricey at $15 a glass, even for NYC. May 25, 2012
Rated 5 out of 5 by Missing the Club Room Amenities I have always loved the Sheraton on 7th! I stay there every time I am in the city which is usually 3-4 times per year. I have always had a good experience, the staff is friendly, helpful and accommodating particularly Mohammed and Tomas and the ladies that work the bar in the evenings in the Club Room. I am, however, extremely disappointed that the Club Room Amenities have been so reduced as I discovered on my last stay, this past Labor Day weekend. Bring back the selection of fresh fruit in the mornings, the hot appetizers, potato chips and cookies in the evening! September 7, 2012
Rated 5 out of 5 by Alex Fish is excellent Both Manager Alex Fish and front desk Cynthia Munoz are professional and providing excellent services. April 21, 2014
Rated 5 out of 5 by Visit During a Hurricane The outstanding staff provided a safe haven for all guests during Hurricane Sandy. The hotel was at full capacity with guests who had been evacuated from their homes or other hotels, travelers whose flights had ben cancelled and marathon runners who had been disappointed by a cancelled run. The staff, at all levels, remained dedicated to the comfort of guests and even though many had personally experienced the effects of Sandy. They smiled and continued with the can-do attitude which speaks highly to the leadership. Thank you for offering a shelter from the storm! November 6, 2012
Rated 4 out of 5 by Great Hotel in Times Square The Sheraton NY is a well run professional hotel in a great location exploring midtown and Times Square. Hotel has recently been renovated so everything feels new and fresh. It is a large hotel with 1000 rooms but the staff does a great job managing the massive amounts of people coming through the hotel. Check in and out is great. Room was fresh and clean with a comfortable bed and nice big flat screen TV with alot of channels.However, the room is small and not really a place where one would relax and hang out. Best for tourists and businesspeople. Great security. October 10, 2012
Rated 3 out of 5 by Busy Hotel Good location, busy hotel. Rooms small but ok. Staff very nice. April 22, 2014
Rated 3 out of 5 by Great location Overall I was pleased with the hotel. It was conveniently located and had nice amenities. My room was not adequately cleaned, with the bathroom tub, shower curtain and floor all having noticeable dirt. In addition, the carpet in the room had not been vacuumed b/c there was hair all over the floor near the full length mirror. The rest of the room was nice and well appointed. April 7, 2014
Rated 4 out of 5 by Much improved I had avioded this Sheraton for years because of the cheap furnishings and overall inadequacy of the rooms. At long last they've had a meaningful renovation and added comfort and eye appeal. I'd recommend now and will return. April 17, 2014
Rated 4 out of 5 by Lounge Changes Very disappointed in changes made to the lounge. Shorter hours and less quality food seemed to be driven by cost savings although the staff says they were trying for consistency with other Sheratons. Being a frequenty traveler and having stayed at many Sheatons, they missed by a mile. As a platinum member and frequent traveler, use to look forward to unwinding in the lounge, Now it opens too late in the morning for me to have breakfast and a lot of my food favorites are gone (no hot horsd'oeuvres in the evening and no freshly cut fruit in the morning for eample). August 5, 2012
Rated 4 out of 5 by great location excellent hotel, great location and felt very safe April 22, 2014
Rated 4 out of 5 by Location, Facilities & PlatinumRecognition I had a good stay at the Sheraton NY (at 7th Ave & 52nd St) with a minor snafu. I'd stay here again. PRO: SPG Platinum recognition, upgrade to Club Floor, good Club Lounge (24 hr access), good wired internet (in room), well-furnished room, very well equipped fitness center (for fee unless you're on Club Floor), great location (few blocks from Times Square, on "E" subway/train line which goes JFK, Port Authority Bus Station, Penn Station, etc), great front desk staff (at Gold/Platinum line). CON: Had to wait three hours until 4pm for my room to be readied (but front desk invited me to wait in the Club Lounge which was perfect because I had to get some work done and could access the internet from there), very cramped room. September 25, 2012
Rated 2 out of 5 by Great Location - but disappointing Stayed there on business, am a big fan of SPG properties and wish my company would have more SPG options. Arrived at the hotel around 11pm and just wanted to go to sleep. The lobby has all been renovated and is beautiful. went to my room, only to find both keys not working...went back to the desk, they were very apologetic. gave me a new room and off to a new room just in case. In the new room, the bathroom smelled like smoke which I find disgusting. dealt with it anyhow and mentioned it on my way out the next AM - they were very apologetic, but tha'ts about it. December 11, 2011
Rated 1 out of 5 by Why no free wifi? I would hesitate to stay here again This day and age to nickel and dime your guests for wifi seems cheap I would rather stay somewhere that offers that in the price February 6, 2013
Rated 3 out of 5 by LOUD HOTEL very very busy and loud lobby area, unorganized check in. Hallways were loud at night after 10 pm, doors slamming etc... not very restful even though the beds were very comfortable. We were running a 1/2 marathon the next morning, and sleeping was not a good option at this hotel. April 14, 2014
Rated 3 out of 5 by Disappointing experience! Based on the reputation of the Sheraton, I booked this hotel for my 2-night stay in New York. We arrived at around 10:00pm, after a long drive from DC, and there were no rooms available, despite having booked months in advance! When we eventually got our room, the ice machines on the floor were broken, and the safe didnt work! To be fair, the staff were very accommodating, and gave free dinner, breakfast and Internet in compensation for the problems we experienced, but these problems should not have arisen! The final straw was the incorrect bill! After being promised free Internet, the bill reflected the Internet charge. This was reversed, but again, with a superior brand such as the Sheraton, it should never have happened! August 9, 2013
Rated 5 out of 5 by best NYC Hotel!! This by far the best NYC Hotel it represents starwood extremely well and is always great, all your needs are always addressed with speed and professionalism April 19, 2013
Rated 3 out of 5 by OK but not great I asked for a room far away from elevators and ice machines when I made the reservation some weeks in advance. I called them the day before to let them know I'd be arriving late at night and that I was concerned that I would get stuck with a room near one of the aforementioned sources of noise. They assured me that it would be no problem. When I finally get to my room, it's four doors away from the elevator. Ding! Ding! Ding! all night long....I was there for a conference and too tired that night to drag my stuff downstairs and too busy the rest of the time to deal with it. Hotel was jammed full b/c of the conference also. Other minor annoyance: not replacing the tea bag every day until I left a note for housekeeping staff. February 17, 2013
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