Rated 2 out of 5 by traveltravel The Draft at lunchtime
We waited an hour for food at the Draft and it never arrived and the staff was indignant and rude. The temperature in my room read 65 but it was so stifling hot I couldn't breathe and they never fixed it.
August 20, 2012
Rated 5 out of 5 by Chris1770 Margarita Ball
These guys get better at this every year. No lines to stand in. Early check in was available. Second floor check in idea was BRILLIANT! Smoothest event in the 14 years I have been going there. Well done!!
November 14, 2012
Rated 5 out of 5 by rjones39 ROOM
I booked a.JR suit for a birthday weekend get
away. I was very please with everything. I didnt want to leave. O the bed was so comfortable, clean feelin, the window view was great also. Yes I will return.
December 12, 2012
Rated 5 out of 5 by Cheryl1 The whole experience was great
Totally please with this hotel, from check in to check out, valets. The best was the bed had a great night sleeping which is rare! The convention was also wonderful loved having coffee and tea available.
October 21, 2013
Rated 3 out of 5 by cricket55 The hotel rooms need refrigerators
The hotel was very clean and nice, but I would suggest that each room have a small refrigerator and a microwave.
May 12, 2014
Rated 4 out of 5 by Queb Noisy but otherwise good
Everything was great except there were noise issues. The toilets are extremely noisy when flushed and the mechanical room or something was loud. Also doors slamming were loud.
March 25, 2014
Rated 5 out of 5 by Manju Staff was Wonderful!
We had a very terrific stay. Two staff members stood out.. Emma at the registration desk and Annibal at the guest services desk.
If you want people to be green put more hooks and towel bars in bathroom
September 24, 2012
Rated 2 out of 5 by RJM50 TV ruined the overall experience
Bedroom TV would not work. In the grand scheme of life -not a big deal. But in a hotel room for 3 nights, it becomes a big deal. Other than this issue, a good experience. Kudos to Ron in the Club room.
February 16, 2013
Rated 4 out of 5 by Anne91 Great Hotel but had gnats in room
This hotel was great with the exception of the gnats. It took two of three night stay to get rid of them. Since we were gone all day and most of the night, we only had to deal with it for a few hours.
September 2, 2013
Rated 5 out of 5 by Jodi Great place to stay.
People are friendly and helpful. For being an older hotel, the rooms have been renovated nicely. The beds were very comfy and rooms clean. We really enjoyed our stay. Location is great. Close to DART.
March 25, 2013
Rated 2 out of 5 by JimKoch Swice a bad experience
Another person walked in my room with a key that opened my door.
My toilet broke and the sink stopper never held water. So much for green BS.
April 12, 2014
Rated 3 out of 5 by harry8988 Not worth the money
The room did not match up to my expectations considering the amount you pay.
There wasnt any microwave or small refrigerator. Also, water wouldnt drain from the bath tub and leak from the wash basin.
November 5, 2012
Rated 2 out of 5 by DickMathers This hotel has no hot water - ever
My room was never cleaned until after 5:00 PM each day. Never once did I have hot water in the morning for my shower. This has to be the worst Sheraton I have ever stayed in.
March 19, 2014
Rated 3 out of 5 by red1234 This hotel is dated
-room smelled musky
-room was dated and rug seemed dirty
-the sprinkler head fell off while I was there
-called down to get my car and the guy would never pick up. short staffed during busy hours
November 20, 2013
Rated 3 out of 5 by GUNNER13 ROOM
I WAS RATHER DISAPPOINTED WITH THE ROOM. NO MINI FRIDGE, NO MICROWAVE. MY HUSBAND HAD TO GO TO 5 FLOORS BEFORE HE FOUND A VENDING MACHINE THAT WOULD WORK. WAS NOT WHAT I EXPECTED FROM A SHERATON.
November 8, 2013
Rated 3 out of 5 by Jon62 Usual great Sheraton effort from a well used hotel
The Sheraton Dallas Downtown is like many US hotels used by the business community. Well used, tired at the edges and in need of a bit of a refresh, but basically comfortable, clean and friendly.
June 24, 2013
Rated 5 out of 5 by atteoj Huge hotel, great experience
I've stayed here a few times, and both times have been good experiences. The hotel is really large, but the signage keeps it from being overwhelming. Staff are friendly, rooms are good, etc...
December 12, 2013
Rated 5 out of 5 by skooter Great location
This hotel was great. Perfect location to everything. Able to walk to a lot.
May 20, 2014
Rated 4 out of 5 by Neeps Nice place to stay
The hotel was great. The cold shower was a huge dissatisfaction. Important that all levels of comfort are met when you stay in a upscale hotel. All 5 days I had cold water. That stuck with me.
January 13, 2013
Rated 4 out of 5 by SSRR Staff was friendly, Facilities were ok
The staff was nice. The ice machine on my floor did not work and was not fixed during my 4 day stay - I even called the first day to let the desk know. The room was hot at night - every night.
August 6, 2012
Rated 4 out of 5 by carpet Comfortable
Comfortable hotel, but housekeeping came at 9:30 one morning. I asked them to come back later and she acted very "put out" and when we returned later that evening my room was never cleaned.
December 16, 2013
Rated 3 out of 5 by WR5280 Great location but a little rundown
The location was great and very convenient, but the rooms were a bit older and not as clean as other SPG hotels. The staff was friendly, but I'll probably opt for the W next time I'm in town,
April 17, 2013
Rated 4 out of 5 by AtlantaTraveller Nice but probs with access to club lounge
Though included in the rate, could not get access to the club lounge to ever work. Stopped by the front desk to rekey and still no luck. Had to knock on the Club Lounge door for entry.
January 24, 2014
Rated 5 out of 5 by AEStay2013 Great stay
Excellent stay, very comfortable and clean. However, I couldn't get my shower to get any hotter than a cool lukewarm. Shower unpleasant, but rest of the stay was excellent. Highly recommend!
October 9, 2013
Rated 3 out of 5 by VenkataAkula This hotel has great features
showers need improvement. There is no pressure in the shower, it takes very long time to finish the shower. I don't like shower
April 26, 2014
Rated 5 out of 5 by Jebann Very comfortable!
Great experience! My meeting was across the street from the hotel but due to the sky bridge, I never had to leave the building. Excellent work out facility. Food in the resturant was great!
March 4, 2013
Rated 4 out of 5 by MR5825 very comfortable
The hotel was very clean and neat. Price was reasonable. The staff was more than eager to please. The only downside, I thought it was ridiculous that they make you pay for internet service
August 29, 2012
Rated 3 out of 5 by customer23 Terrible Internet Link/reception staff lack of customer service
Stayed recently with a conference group which was supposed to have free wifi connection in our agreement. On check in I mentioned I was with this group. On reviewing my bill in advance of check out, there were internet fees charged. I informed front desk staff that was not correct and that I was told on check in that the charges would be put on and "just taken off " at check out. On attempt to remove charges the evening before check out, I was given very poor customer service by reception staff(2 ladies working together?); they said they needed to "speak with manager" since I had upgraded my room so this didn't put me in the same group code as the other conference attendees.....RIDICULOUS!!! The 2 female reception staff tried to give me reasons why I shouldn't have the charges removed....that is customer service??? I said I didn't mind speaking with the manager but one told the other to "just take off the charges." The charges were removed at that time but I was then cut off from internet connection for that evening. How lovely......didn't want to go through that again so didn't sign up again....
September 30, 2013
Rated 5 out of 5 by Linda837 Excellent place to stay in Dallas
I stayed here in October on 2 separate weeks and each time the staff were friendly, curteous and extremely helpful. The beds were comfortable and rooms clean. I throughly enjoyed my stay.
October 18, 2012
Rated 2 out of 5 by RPHS14 Disappointing conference
Upon arrival we were most impressed by the facilities. Unfortunately everything went downhill from there. Not all of our rooms were ready on time (we had a total of 8 rooms 26 guests) and we had to wait 4 additional hours to receive our last rooms. (arrive at 12:30 final room check in at 5:45) Rooms were adequate had some temperature issues that had to be fixed to make the room habitable. The Elevators were unacceptable with 3000+ people in attendance for the conference, we had to wait upwards of 10 mins for elevators at the best times and 30 during peak time. Stores and restaurants were closed at odd hours after we were told they would stay open later for our attendees. On the last day as the 26 people in my party were trying to pack up and prepare for our 4 pm departure, we were told by the morning manager that the hotel would NOT and CANNOT either allow us to hold one room for an extended time for luggage or provide a room for storage. It is my hope that our organization will break any contract we have with the Sheraton for future conventions and find a location more willing to work with its paying customers
February 24, 2014