Sheraton Dallas Hotel

  • 400 North Olive Street
  • Dallas,
  • Texas
  • 75201
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.4 out of 5 by 1263 reviewers.
Rated 5 out of 5 by Great Stay The hotel staff and amenities were excellent. The hotel is centrally located to many downtown attractions and public transportation as well. March 31, 2014
Rated 2 out of 5 by Rooms The rooms were small and outdated. The rugs were in need of vacuuming as there was old food and dirt in my room. The mirrored sliding closet door was broken and off track. October 31, 2013
Rated 3 out of 5 by Getaway Weekend This was a nice stay and the staff is eager to accomodate all needs. I would recommend this hotel to anyone staying in Dallas. The pool and fitness facility is incredible! September 3, 2012
Rated 5 out of 5 by Great visit Enjoyed my stay at the Dallas Sheraton. I had a great room. It was quiet, clean and very relaxing. I would recommend. April 21, 2014
Rated 1 out of 5 by Will never stay at a Sheraton again We had a horrible Sheraton experience a few years ago but tried the Sheraton in downtown Dallas anyway. Huge mistake...rude staff. We will never stay at a Sheraton again. October 13, 2013
Rated 2 out of 5 by This hotel is a little dated Elevators were slow, rooms noisy, bathrooms and rooms in general old. It would help if you had slow closing, quiet room doors so they weren't slamming shut at all hours. June 10, 2013
Rated 3 out of 5 by Nice Hotel, Roms need attention Was a bit disappointed with our last stay. When we first got to our room, we noticed the bathtub was dirty. Hair was on the shower walls and the tub was dirty. There was even hair all over the bathroom floor. Not a very good first impression to not have your room "ready" when you first checked in. The room was small, but since we were there for business we didn't spend a whole lot of time in our room. Housekeeping needs to be improved. The second day of our stay, we were left no washcloths, and our old towels were not taken. On our third day when we returned to our room we noticed that the bed was made, but the bathroom was not touched. Our dirty towels were still there, although I give housekeeping staff credit, they did leave fresh towels. The staff at Draft was not prepared for such a large group of people on the Thursday afternoon we ate lunch there. Took forever to get our food, hence, we were late for an afternoon appointment. The one positive thing with our stay was the check in process. The front desk staff was very friendly and welcoming. Not sure if I would stay here again, but I wouldn't totally rule it out. December 16, 2013
Rated 5 out of 5 by The best stay My experience at the Sheraton. I really enjoyed the customer service. The representatives routinely checked on my needs and provided service immediately upon request. June 29, 2013
Rated 4 out of 5 by Outdoor space This hotel is located in a warm climate but has verylittle out door space except for the small pool area. It would be nice to be able to eat and have drinks outside. November 7, 2012
Rated 2 out of 5 by Not impressive for Platinum Amenities No upgrade. Wasn't even put on a club level. Club lounge had no bottled water or diet coke. Breakfast was not impressive compared to club lounges at other Sheratons October 30, 2013
Rated 5 out of 5 by Great room, Great location I stay in hotels frequently, and this room was one of the most comfortable I have stayed in. Everything I needed was in the hotel complex and my room was wonderful. September 16, 2013
Rated 4 out of 5 by Cowboys vs Packers Great experience at this hotel. It started from our entry to our exit. Very polite and professional. Excellent bar staff.. Next time in Dallas-Sheraton it is!!!! December 17, 2013
Rated 3 out of 5 by Short but not complete check in When I checked in, I was not given any information about my room such as internet, the 'Green' option, check out, etc. Just given my keys, charged and that was it. September 23, 2013
Rated 5 out of 5 by As big as texas Great hotel... although very large and busy, quick check-in SPG recognition and upgrade to club level without even having to ask! Happy to use this hotel anytime. November 17, 2012
Rated 4 out of 5 by Really great, overall The stay was pleasant, the staff ere great and friendly, and except for a small mixup (which they sorted out with no problem), the hotel was fantastic all around. September 3, 2013
Rated 4 out of 5 by This hotel is nice but a little pricey This hotel was very nice, although you had to pay for extras provided at other hotels, i.e. parking and internet service. Also, there was no in-room refrigerator. April 8, 2013
Rated 4 out of 5 by Overnight In dallas Hotel was very nice, had great food and drinks in the DRAFT bar. Bed was very comforable and slept well before my meeting the next day. March 22, 2014
Rated 5 out of 5 by Good location Ample conference space and good location within Dallas May 16, 2014
Rated 5 out of 5 by Great Experience as 1st time bussiness traveller I enjoyed fitness center , swiming. friendly hotel staff, cleanliness, restaurents and the servers, excelent FOOD. This is my one & Only place for business stay. October 1, 2013
Rated 2 out of 5 by Nice hotel, but very slow checking in & out The hotel is nice and most meeting rooms are convenient. The front desk was understaffed at check-in and extremely slow. There was also a huge line at check-out. July 24, 2012
Rated 5 out of 5 by Nice Hotel When I had my first stay at this hotel about 3 years ago I decide I will never stay at another this was my hotel and stay here everytime I come to Dallas,Texas . October 3, 2012
Rated 3 out of 5 by Cleanliness was an issue My room had clearly not been cleaned well by the peanuts on the floor, sticky residue on the night stand, and the pepper packet in the shower. March 6, 2014
Rated 4 out of 5 by This hotel staff was extremely helpful and examplified excellent service. Great service by all of the hotel staff that I was in contact with. The concierge service was extremely knowledgeable and The Club room staff was very friendly. May 8, 2012
Rated 4 out of 5 by Very Nice The staff was very nice. the hotel was very clean. It would of been nice if it was nown that there was a place to use free internet for the guests of the hotel. August 6, 2012
Rated 5 out of 5 by Friendly staff and clean rooms Stay for 4 nights at this hotel. My room was always kept clean by the housekeeping staff. If I had a question, the hotel staff was friendly and willing to help. November 19, 2011
Rated 2 out of 5 by Sheraton Dallas I have stayed at this hotel a total of three times with my previous stays lasting over a week. My previous trips were about a year ago and were great and so I was surprised at the subpar accomodations I recently had here. My disappointment with this recent trip can be summed up by the room I was given. I was put on the 10th floor which I thought was odd since I am an SPG member and usually stay on a different suite of floors. I was shocked at how shabby the room was and disappointed with the staff in that they did not address my concerns when I raised them. My room was next to the elevators and there is not much that can be done other than moving me. The main concern was the subpar condition of the tiny room. The bathroom was so small that the door barely cleared the toilet. In addition, our AC was barely working which left us very uncomfortable the duration of the stay. Next time I will be more adminant to be sure I get a SPG level room since I definitely paid for one. It is disappointing that this happened since I booked over the phone and the attendant asked for my rewards number. I am not sure how this oversight occured. October 14, 2013
Rated 2 out of 5 by Could be great, but poor for conferences Great location, nice facilities, has the largest and best equipped fitness center I've ever seen in a hotel. Areas where improvement is needed: Value in terms of hotel's restaurant and bar. The out-of-touch high prices for all things related to food and drink are disappointing. Especially considering that within a short walk over the skybridge, I can get a healthy, delicious breakfast for less than $8.00, where something similar at the hotel is over $20.00. Sheraton Dallas will make you pay dearly for the convenience of staying there to eat. Hotel room HVAC system did not seem very responsive to thermostat changes, the shower pipes would bang and vibrate at the most comfortable flow volume and temperature, and the pillows have a sort of plastic pillow case that retains heat terribly. Our room was very spacious and well-equipped otherwise, with convenient A/C plugs all around. In terms of the conference I attended, the meeting rooms in the lower levels were completely uncomfortable due to the low temperature settings of the HVAC. When people are bringing blankets to presentations, that should be a hint there is a problem. August 16, 2013
Rated 5 out of 5 by Best bed ever! I loved the hotel but the bed was the standout! So clean and comfortable! I wished for a small refrigerator in the room but otherwise---a perfect hotel stay! March 18, 2013
Rated 5 out of 5 by Great service from Ron and Sara Marie I travel weekly and always feel special when I arrive. Ron and Sara Marie are both exceptional employees who go out of there way and exceed my expectations. August 21, 2013
Rated 3 out of 5 by Excellent function space Hotel needs improvement carpeting, etc, elevators. Restaurants need additional improvement in menu selection and quality of food., March 20, 2014
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