Rated 4 out of 5 by Johnnybegood51 May 2012 stay
Nice room, excellent location. Two small comments. 1) My bill was wrong ( I was overcharged) and I spent about 45 minutes in line and then at the front desk getting it corrected. 2) When I checked in I was offered a 4PM check out as a Gold member but when I called down to request it the next day I was told 1PM was the latest I could check out. Despite these two comments, I would definitely stay there again.
19 maggio 2012
Rated 4 out of 5 by Ckmartinez Solid Choice in Times Square Area
I was very well treated by the staff, the room was very clean and comfortable...and you can't beat the location IF you want to be close to crazy Times Square.
19 maggio 2012
Rated 4 out of 5 by ConnieCH Good Midtown Choice
I chose to stay at the Sheraton New York because of its proximity to the Museum of Modern Art and its short walk south to the Theatre District. I lived in New York City for ten years, and while there are other more interesting, less commercial neighborhoods to choose from, this hotel is a great strategic center from which to venture in any direction.
My room was spotless and my bed was quite comfortable. The staff were all very friendly and accommodating. I would definitely stay here again if I have similar theater and museum plans for the weekend.
15 maggio 2012
Rated 4 out of 5 by Shana Service
After checking out of hotel, thought I left my credit card in room. Called security........and someone named Sal to the rescue! He immediately had house keeping go to room, then checked express check out box, just in case I threw it in there. I felt so confident that with his professional manner and his real concern that I knew I was in good hands. I actually found (in coat pocket)........however, thanks to Sal for all his help . Will stay again, because of Sal!!!
7 maggio 2012
Rated 4 out of 5 by SF59 Excellent Location!!!
Excellent location, close to Times Square, Rockefeller Center, Central Park, etc. Subway stop just outside front door!
Room was fine, comfortable beds, windows that open for fresh air.
Lounge on 44th floor was fantastic, great views, excellent breakfast and snacks in evening.
Only complaint is the check-in and check-out, took forever (even in the preferred line). Took forever to pull up reservation and process the keys.Most hotels have this already done for your arrival. Also, the check out was slow, and I got charged for internet despite being a Platinum member.
4 maggio 2012
Rated 4 out of 5 by chiefdfc Nice but please ready
All in all, had a good stay in this nice hotel, but must make the following comments
1) My only comment about the $50 per day parking is that for my $50 per day, it should not take 45 minutes to get my car out. I am not exaggerating. I have a picture of the crowd at the parking garage in my phone if you want to see it
2) I would be happy to pay $50 NYC price for room service breakfast, but for my $50 I expected better quality food/coffee
30 aprile 2012
Rated 4 out of 5 good except for house keeping and street noise
The room was small, but typical for NYC. The bed was comfortable. Good choice of TV channels and nice large flat screen. Great location within walking distance to alot. The shower didnt have much pressure. I was on the 14th floor and the street noise was very, very loud. I was woken up in the middle of the night several times. The windows need to be updated cancel out the noise. The cleaning staff left my dirty sheets in my room on the ground. I travel weekly for work and have never had that happen before.
29 aprile 2012
Rated 4 out of 5 by VeryGoodPointsStacey Location, Location, Location
In 2010 and 2011, I stayed at the Sheraton NY Hotel & Towers at least 30 nights. The hotel's location is its greatest asset. It's in the heart of the city with easy access to everything.
As a platinum member, I can't remember a time when I wasn't upgraded. Throughout my stays, some rooms were better than others - especially if I happened to get a room that hadn't been redone. The newly renovated rooms were much better than those that hadn't been renovated. The rooms are typical NY rooms - small - but you can't really expect anything else in that location.
The Sheraton Club was always welcoming and I made great use of it.
One drawback to the hotel is that it caters to large groups - and often times that meant young children on field trips - that can be annoying for a business traveler - but the benefits outweighed the annoyance, usually.
The breakfasts are great - but overpriced - nothing new for a NY hotel. And the lobby Starbucks is convenient. Within walking distance of the hotel are hundreds of restaurants to choose from - so you aren't stuck in the hotel for food choices.
The staff was always helpful and friendly - and if there ever was a problem, they were able to resolve it immediately.
This hotel is a good option for NYC if you're on a business travel budget. The rates usually work for business travel and offer the standard SPG amenities you expect!
I would return next time I'm in NY.
5 aprile 2012
Rated 4 out of 5 by Mattdycr Good and bad.
The good: The location, the hotel facilities. I was given a floor in the 40's. The bad: The room was run down, the view was of another hotel, and the door had to be forced shut and pulled open harshly causing a massive noise every time I entered/exited my room. If you can manage a decent rate, stay here, otherwise I definitely recommend The Westin on Times Square.
3 aprile 2012
Rated 4 out of 5 by Philandfamily Club Level
Big improvement in room decor.
Lounge open 24 hours is great. Coffee in middle of night a treat.
24 marzo 2012
Rated 4 out of 5 by SGarts Great Conference Hotel
I stayed here as an overflow from a conference down the street. I was surprised at the low rate (a conference perk) and pleased with the cleanliness of the freshly updated room. The only complaint I had was the room was a bit small, but hey, it's New York!
7 marzo 2012
Rated 4 out of 5 by academico Great location and amenities
It´s perfect to stay in Manhattan, from here you're able to go anywhere in a while by any tranportation. Great Lounge Club.
6 febbraio 2012
Rated 4 out of 5 by Desiree3 Perfect Location
My husband and I stayed here New Year's 2011 and it was perfect so we brought the family this time.
This visit was a Christmas present for my children. It snowed on Saturday and we were a hop, skip and a jump from Central Park. Everything is in walking distance and the Club Level was amazing!!!
25 gennaio 2012
Rated 4 out of 5 by CindyLooHoo Great Location - Great Staff
The location is perfect for Uptown and the staff is very friendly. All three rooms that we had were recently renovated and the beds were very comfortable. I would definitely stay at this hotel again and again and again. Thanks to the entire staff for making our family holiday vacation so enjoyable.
23 dicembre 2011
Rated 4 out of 5 by Anthony0DJ Central location but very very noisy
First time to NY with my wife for some pre-Christmas shopping. The hotel is great in terms of location, right in the middle of everything and easy to get around especially with great help from the Concierge. However, a potentially excellent stay was marred by exceedingly poor sound insulation in the rooms. The noise between rooms is so bad, you may was well do away with the walls and have everyone sleep in the conference centre. On two nights we had shouting and general conversation going on in both adjoinging rooms in the early hours of the morning (3am.) Also loud shouting in the corridors and banging on doors. I accept that this is outside of the control of the hotel, but expected that on the club floor of the hotel that this would not be as bad. The sound proofing in the rooms (considering they are newly renovated) is unacceptable. I am a platinum card holder with Starwood so travel very frequently and this exceeds any experience I have had anywhere in the world by quite some margin! There was no way to discuss this with any senior management at the hotel while we were there was no-one visible anywhere to discuss this with. Great visit never the less, great location but something needs to be done about the room noise
21 dicembre 2011
Rated 4 out of 5 by auntsissy geat experience
This was our third visit. Rooms are very nice . We upgraded to the club level and were really pleased. Room was clean and you cannot beat the location! Only recommendation is to buy fitted sheets that actually fit. One of ours was a bit small and kept riding up. Otherwise, we will be back.
18 dicembre 2011
Rated 4 out of 5 by Ambika1027 Fantastic rooms and location
I travel to NYC several times a year and this is the first time at the Sheraton and must say i was so pleasantly surprised, I'm not sure I want to stay anywhere else. From the comfort of the room and bed to the furnishing and layout, my stay was fantastic. I had a minor niggle with the room safe which was fixed quickly each time but otherwise the room service, food and the maid service was fantastic and friendly. Loactionwise was also great as stepping onto 7th Avenue within sight of Times Square was amazing.
13 dicembre 2011
Rated 4 out of 5 by TonyC A very busy hotel in NYC
The timing of our stay was the week-end when Madison Sq Gardened had a fight night so the hotel was packed.
The first nights stay was in an "old cold room in need of renovation" which was not what we expected for a Gold SPG guest, even on redemption points. We did get an upgrade to a nice room thereafter, what a difference!
Special thanks must go to Tilla for making each breakfast something to look forward to.
12 dicembre 2011
Rated 4 out of 5 by Flygirl Good location
I have stayed at the Sheraton several times and this hotel is in a great location for the theater, Times Square, and Radio City Music Hall. The staff are friendly too. If you stay on the club level you have access to the lounge. Tommy and Barbara are there in the evenings serving drinks and appetizers and are very pleasant and wonderful to talk to about anything. They will make your stay fun. Don't forget they are waitstaff and do not share their tips. I noticed everyone tipping Barbara at the bar but not Tommy for his exceptional service. The view is also great from the lounge.
11 dicembre 2011
Rated 4 out of 5 by shabrook GREAT LOCATION
We so enjoyed our stay. The location could not have been better. Check in and check out was so easy. The only problem we had was that we could not get the room to a comfortable temperature. It was quite warm. In the staff's defense, we never registered a complaint until we were checking out. We stayed on the go so much we were only there to sleep. The lobby was a relaxing place to eat our deli lunch and wait for our car service on our departure day. Will definitely stay there again.
10 dicembre 2011
Rated 4 out of 5 by enrique6969 Great Hotel
Always a great place to stay. Gets crowded but lots of fun. Check in lines can be very long if you get in at the wrong time. This Sheraton is the place to be.
6 dicembre 2011
Rated 4 out of 5 by Dolcerican First Impressions Are Everything....
It was our first time staying at this location in NYC. I have stayed in other locations with higher star rating... guess what ; this Sheraton was fantastic due to the most important element in a hotel genuine, polite and outstanding employees. Matthew front desk manager was outstanding with customer service under the pressure of Thanksgiving eve rush. My card had a security hold, but he did not treat me any different. I called my bank, and the issue was immediately resolved. The guest services department is very lucky to have Dennis. . She was kind, prompt, and you can tell she loves her job.The bell man Erwin provided great customer service You can spend Billions remodeling a hotel , but your employees are priceless. They performed very well under pressure in a though Holiday (Thanksgiving 2011). We will visit again....
25 novembre 2011
Rated 4 out of 5 by waikiki122864 Much bettter than the reviews read
A special thank you to Hotel Mgr Kenny & Front Desk Rep Joy for proving the prior negative reviewers of this hotel worng. The bed was & room extremely comfortable. A great nite's sleep!!!! Large flat screen TV and mini bar was fantastic. Very clean room, except for the bathroom which had a slight musty smell (shower curtain). Otherwise a very nice stay & parking was convenient having driven my new Porsche to NYC without any problems with parking.
13 novembre 2011
Rated 4 out of 5 by PORTTRAVELER Very Pleasurable experience!
This is a very nice hotel in the middle of Manhattan. Location could not be more prime. It is close enough to Times Square but yet not on top of it. Hotel staff was VERY pleasant and accommodating. Obtaining taxis was very easy due to the Taxi person whistling taxis for us. Room size was also very nice. If possible try to ask for a corner room. :) Rooms well kept and renovated. (We were told we were in a renovated room?) Def would recommend and visit again. Only thing I did not like was paying $3.25 per item to check baggage at the Baggage Check upon check out since we were staying in the city a few hours after check out. Overall, :) .
3 novembre 2011
Rated 4 out of 5 by armywifeMG The staff makes this hotel exceptional
I visit this hotel a couple of times a year with my family and the staff of the hotel, especially the staff of the club lounge. The rooms are small but so is every room in NYC so they are certainly no different and are tastefully decorated.
28 ottobre 2011
Rated 3 out of 5 by UnhappyPlatinumSPG Check-in Process Needs Customer Service Training
I loved this property! And spent several months "living" there part time for most of 2013, but my recent interaction with checking in was shockinly unfriendly and unprofessional.
My experience dealt with employees unwilling to listen and stuck on procedures. The scenario next to involved a guest without ID and the employee was again stuck on procedure and lacked in the area of customer service, respect and professionalism.
26 febbraio 2014
Rated 3 out of 5 by travelgenius Less than normal experience
I have stayed at this hotel many times. This time was sub-par...when I arrived, refused to honor confirmed requests and lifetime gold status, saying they only give late check-out, entrance to club lounge to platinum as hotel is under different management. I ended up paying additional for access to club floor (had booked thru trade-show and club rooms sold-out; had called hotel to see if would give access to club at least); they did give me a room on the club floor when I paid the $25 additional per night; room was absolutely terrible with a hospitality room across and awful furnitue set-up; I was moved to another normal room that was fine; breakfast in the club was a mess next morning; dishes and used materials piled all over; food was pretty much delpeted and not being replaced; very little staffing...
The lounge that evening was good and breakfast next day had normal staffing that remembered me and service was up to expected.
The day after I checked in, I went to the front desk and was given a late check-out for the next day as normal with no issue at all.
Not sure what happened here, but the person I was traveling with was at the point of never coming back and we are longtime SPG members , have stayed here many, many times, and are both close to lifetime platinum.
20 febbraio 2014
Rated 3 out of 5 by TexasGuy2014 I Expected a bit more
The room was relatively clean but the show looked like there was mold on the grout. The elevators broke and it took 15-20 just to get up to and down from my room each time. I've stayed at Sheraton Hotels in the past and enjoyed the experience and hotel much more so than this one.
10 febbraio 2014
Rated 3 out of 5 by shahrazz SPG Platinum dont expect upgrades
This is a very busy New York hotel last year I stayed a total of 50 night and was even given a bonus SPG for staying so much. Every time I check in staff never say welcome back Always ask if I have stayed here before only three occasion I have been given a SGP upgrade. This is a busy hotel and very poor service from front line staff. The positives are its a great location.
8 febbraio 2014
Rated 3 out of 5 by westcoastjohnnie Need Improvement
I am long time Starwood Member and I think this is the worst experience I have had unfortunately, The rate I paid for this room (through the Starwood website) was less than I was subsequently offered from third party sellers. I was supposedly in an premium room and it sure seemed normal. I had problems with internet access which took three phone calls to get corrected, my room was not cleaned one day and it took two calls to get someone to attend to this. I expected better.
4 febbraio 2014