Rated 5 out of 5 by Beach33 This hotel has great staff TEAM
Checking in, dining in the restaurant and relaxing in the 27th floor lounge is always a great experience.
Friendly TEAM throughout the Hotel.
August 16, 2012
Rated 5 out of 5 by Livingston63 This hotel has great features...
The beds with extra pillows were wonderful. Our room was very clean and fresh. The staff was very helpful with directions and extra friendly!
December 3, 2012
Rated 5 out of 5 by Riley2011 Top Notch!
The hotel was busseling with visitors...but it didn't feel crowded. Room was very clean and the front desk was very fast and accommondating.
April 29, 2013
Rated 5 out of 5 by spgguest49 This hotel, this is a good hotel
Outstanding in every facet. Particularly enjoined the club lounge access. The meeting rooms were also superb. Overall phenomenal experience.
September 12, 2012
Rated 2 out of 5 by MeMeMe12345 No hot water.
I was really surprised to have no hot water when i woke up in the morning.
January 24, 2014
Rated 5 out of 5 by swaclass Excellent Stay, 1/15/2004
Great Friendly staff, quick check in. Room was spacious, clean and very comfortable.
January 17, 2014
Rated 5 out of 5 by dianar51 Great Stay
One of the most friendliest staff I ever met.
Did not particularly like the Dallas downtown site, but was impressed with the hotel itself.
November 14, 2012
Rated 4 out of 5 by TJ2012 Information - 911
I loved the location of the Dallas Sheraton, it was super easy to leave the rental car parked and use the train, which was accessible right outside the Hotel. Parking was confusing. I didn't find information through my business travel reservation system, or in the room literature. It was learn as you go. The staff was very nice and pleasantly answered any questions. You should expect to pay approx. $20 - $30/day additional to your room rate for parking. Information in the room about the hotel amenities was slightly out of date, and there were no maps of downtown in the room. The TV interface provides some internet, but there was no keyboard to use this option. The room is set up for your own computer, which is a plus. Finally, something as simple as contacting guest services was unnecessarily complicated - the room literature indicated to dial 0, one phone indicated dial 61 and a second phone had a short cut button to call. Only the second phone short cut button worked, dialing 0 or dialing 61 resulted in ringing - but no answer. Of course, once contact was made, the service was great. The room is up to date - but the user interfaces aren't :0).
May 14, 2012
Rated 5 out of 5 by Nettie Sheraton Dallas is a 5 star hotel!
The Sheraton Dallas is a great place to stay. The rooms are outstanding, comfy beds, delicious restaurants, and in a wonderful location.
December 3, 2012
Rated 2 out of 5 by Traveler59889 Very OLD Hotel
There were four elevators working for a twenty-six floor tower. It took me fifteen minutes to get an elevator one day. Not acceptable!!
August 20, 2012
Rated 3 out of 5 by annika47 Not Great for Business Travelers
I had reserved four nights at the Sheraton Dallas, but stayed one night and checked out the next day. The staff was very nice, but there were several issues with my room. I flew into town to attend several meetings for work and needed consistent internet access for projects during my stay. However, neither the cable internet OR the wireless internet worked in my room in the South Tower. I needed to get several hours of work done after my arrival and I was not able to accomplish any of it. I called the front desk twice and was told the hotel was "very full" and that I should "keep trying." After about an hour, I called the tech support line given on a card on the room. I spoke to the agent for about 30 min. We determined that the problem was not my laptop, which I knew already, and he indicated that there seemed to be an issue with the hotel's routers and that I should keep trying. The internet never worked and I ended up just going to bed. Additionally, it was very hard to keep the temperature in the room consistent -- system seems to be old -- and there was no hot water in the shower the next morning. The staff was consistently polite and friendly, but not helpful. I'm sure this hotel is great for family gatherings and other events -- since the rooms are very quiet and the restaurant is nice --- but I would not recommend it for business travelers. I checked out after one night and am staying at another brand hotel for the rest of my trip.
March 18, 2014
Rated 5 out of 5 by Jo777 This hotel has a great staff.
The staff at Sheraton Dallas Hotel are by far the friendliest and most helpful people that I have ever interacted with at any hotel.
September 6, 2013
Rated 2 out of 5 by basketball42 Teacher
the check in took to long with 3 conferences going on and had only 2 attendents to check in people. Also the room was not the cleanest
August 7, 2012
Rated 5 out of 5 by Shellcin Friendly staff, clean hotel
The staff was exceptionally friendly and professional in all areas of the hotel. Nice, clean hotel. We were pleased with our stay.
September 19, 2013
Rated 2 out of 5 by Amy123456 Lacking in Customer Service.
The staff weren't very friendly. I had to wait up to an hour to get a response from requests to guest services. This happened twice.
August 20, 2012
Rated 4 out of 5 by Drew27 AC
The air conditioning was malfunctioning in my room which led to close to 90 degree temps. Otherwise, everything else was excellent!
July 25, 2012
Rated 4 out of 5 by Bob48 AFPM Conference
Good hotel. Recently I have used other hotels inside/outside USA. By comparison, Sheraton Dallas was a great business hotel.
October 23, 2013
Rated 5 out of 5 by Papasmurf Outstanding for conference
Stayed for a convention and the hotel has everything you could need - no need to have to venture out if don't really want to.
October 12, 2013
Rated 4 out of 5 by Jaja1789 Fair price and location, but...
No bath floor cloth, and low quality towels. SUPER THIN WALLS...! I heard every conversation on every side of me - ALL NIGHT LONG.
April 26, 2013
Rated 2 out of 5 by ML23 will not stay again
The staff was unable to provide a roll away bed after several times of being assured and room service was unable to provide meals.
March 5, 2013
Rated 4 out of 5 by Christine437 Great Ambience
Very relaxing vibe throughout the hotel - from the lobby to the privacy of your room. The layout is very modern, clean and sleek.
April 29, 2013
Rated 5 out of 5 by CheerMom Hotel exceeded my Expectations
The hotel exceeded my expectations. I will definately be adding the Sheraton family of hotels to my list of must stay at hotels.
March 5, 2013
Rated 3 out of 5 by MKSeminar Would not stay there again.
While the rooms were clean and comfortable, my group and I experienced a number of issues, which the hotel was slow to resolve.
July 29, 2012
Rated 4 out of 5 by GS455 Sheraton Dallas
The hotel is clean but the bathrooms are small and the $185 per night is steep for what you get. This is a $125 per night room.
January 30, 2013
Rated 3 out of 5 by RR1010 Some problems
My room heater didn't work, shower head sprayed all over the bathroom and I saw the same food tray in the hallway for 2 days...
March 4, 2013
Rated 4 out of 5 by Sonya28 A Little Too Warm
My stay at the Sheraton in Dallas was adequate. The bed was amazing, but the room size and the air conditioning was just okay.
July 12, 2013
Rated 4 out of 5 by Mich12 Friendly staff, nice facility
I had a good experience - the staff was very friendly and helpful. The fitness center and pool area were large and attractive.
May 28, 2012
Rated 4 out of 5 by HUMBLE WMS
I was peased with the rapid service in the restaurants. Hotel staff were very friendly which added to my overall experienced.
February 3, 2013
Rated 5 out of 5 by JerrodFFA Check In
Manuel made sure that our rooms were blocked together and accommodated us even though there was a large convention going on.
July 15, 2013
Rated 5 out of 5 by Tway40 Great!!!!!!!!!!!!!
I love this hotel, just need to have more amenities like complimentary breakfast, for the price you pay for everything else.
July 19, 2012