Rated 2 out of 5 by Phil15 Too many people-not enough staff
Most crowded Sheraton I've even seen! HUGE lines for check in and only two people at the desk, Gold/Plat. line preferred better but very slow employees. Phone contact was better and more reliable, but only slightly. If you're going to have a hotel this crowded, please hire enough people to accommodate it. Lobby was more crowded than Times Square! Club level breakfast was jammed--no place to sit and a mad house.
Bathroom reeked of mold in 1st room. Staff (when I finally reached them) gladly moved us. 2nd room better.
January 4, 2013
Rated 3 out of 5 by Missy31 Birthday Stay
Nice hotel, however the bathrooms are stand up shower no tub. I stayed on the club lounge and expected to have a view or nice spacious room. It was extremely small, the view was of buildings. One front desk staff member was a bit starky. However the club lounge staff was impeccable.
April 16, 2014
Rated 5 out of 5 by Pablo2012 Very warm and helpful staff
I was on a very demanding work schedule during my recent stay - 14-15 hour workdays. Throughout my stay all staff that I had contact with were very warm, helpful and competent. I got very sick due to bad food consumed elsewhere, and when I spoke with a concierge to find a place where I could get a very mild dinner she not only gave me good advice she decided to give me a credit against my bill for room service. This was unasked and unlooked for, but very much appreciated and indicative of their approach to service.
August 16, 2012
Rated 5 out of 5 by John1066 An Excellent Place To Stay
I found the hotel clean and well-staffed.
April 28, 2014
Rated 3 out of 5 by Babs It was ok
I was at the Sheraton NY, never stayed there for business before. Was not impressed with wait to check in. Lobby was nice, room decorated nicely. Didn't think bed was comfortable at all - sheets were rough? Blind in room was fine at night, but as soon as sun rose there was no way to make the room dark? Could hear people next door - walls too thin. Average large chain hotel - I wouldn't stay here again for business...maybe for personal trip if the price is right.
March 4, 2014
Rated 3 out of 5 by SteveInCEE Poor Service, OK Hotel
Despite the hotel's acclaimed "180 million" update, the hotel gives the appearance of being a bit tired. The lobby and elevators feel worn.
Worst, is the club room. Wow, compared to many of the SPG's - especially in Asia - what a disappointment. Very worn out, old tables, I even minor-ly cut myself on an old chipped glass table top.The spread is "ok", but sub-par, cash bar (lame), etc.
Internet is very slow.
They want 4 dollars a bag to store your bag. Lame. I mean, come on. We spend hundreds per night, and then they want to ding me 4 bucks a bag to store it for half a day before my airport time? Really?
The lines were HORRIBLE (they reached down the lobby). No recognition for being a lifetime gold member in terms of a shorter queue (the lines were just as long, if not longer). They claimed no upgrade/rooms available.
Rooms were refurbished, comfy bed.
March 26, 2014
Rated 2 out of 5 by Dunja Screaming housekeeping at 10PM
I never have a bad experience with Starwood properties but this one was bad! I got back to the hotel after a full day of meetings and the lady who is cleaning the room next to mine was screaming for 30 minutes to somebody on the phone and co-workers. Using bad words and was loud.
In addition my room was so hot and I could not get it any cooler. The door had the paint coming off and the bathroom was extremely small. I paid over $400 for the room and have gold status with SPG. I would have expected something better.
December 10, 2011
Rated 5 out of 5 by Ryna Wonderful hotel, great staff
Just an awesome experience! I was in New York for an event and the location was great. The lady at the FD that checked me in was absolutelly great and very welcoming, sorry dont remember her name but if it is possible please tell her that me and my friend both appreciate her great attitude and a pleasant customer service. The room was clean, good size and with a nice NY view. I will definitelly recommend this hotel. Unfortunatelly we did not have time to try the restaurant, but will do the next time I stay there.
October 24, 2012
Rated 5 out of 5 by Pat68128 Great staff. Great location.
The staff was great. Although all hotels in NYC seem busy at check in, the check in at the Sheraton went quickly. Front desk staff was great. Can't ask for a better location.
April 22, 2014
Rated 4 out of 5 by Cairo77W Excellent location, comfortable room
Thank you for the SPG recognition and upgrade to the Club Floor. Staff very accomodating, Room comfortable and clean. Basic ammenities, but for a weekend stay in NYC, or even week day business trip, its more than adequate. Club Lounge can be a zoo, especially on the weekends. It gets crowded very quickly, no place to sit. Staff generally good about keeping the buffet stocked and tables clean. But great views from the lounge and can be relaxing. Nice perk for platinum members. Can't beat the location in Midtown.
July 11, 2012
Rated 2 out of 5 by Stacy738 Problems
Our stay was problematic from the beginning. First the reservation was incorrect on the email confirmation, so we called back and changed it. Second, the room wasn't ready until 5pm and then when we went up it wasn't even cleaned, which didn't happen until 7pm. Third, the hotel didn't give us the detail on the parking charges so what we thought would be a $50 charge was in fact $94. Fourth, when we moved some beer out of the mini bar fridge to make room for the milk we bought for the kids we were charged with the beer we didn't even drink because we tripped a sensor that tracks the usage. Finally, I see now that the billed us for two nights when we only stayed one so I have to call back today again.
It was a nice hotel but we will surely be staying somewhere else next time.
October 25, 2012
Rated 3 out of 5 by sleepy99 LOUD HOTEL
very very busy and loud lobby area, unorganized check in. Hallways were loud at night after 10 pm, doors slamming etc... not very restful even though the beds were very comfortable. We were running a 1/2 marathon the next morning, and sleeping was not a good option at this hotel.
April 14, 2014
Rated 4 out of 5 by Amy0722 Great Hotel, Sub-Par Service
This hotel was clean and modern and right in the heart of Manhattan with good access to Central Park, Times Square and the Theater District.
The rooms on the first 30 floors were clearly more heavily booked as there were frequently long lines for the elevators for those floors in the evening.
We had a drink at the hotel bar and our waitress was both slow and so rude I can't believe that we left a tip. The front desk staff was helpful and friendly, but the baggage check and bar staff were gruff and unfriendly.
December 18, 2012
Rated 2 out of 5 by NY2013 Only Location is good.
Location is Prefect. But That is only good things which I can think of. Room is Small (it's NY), Has to pay for fitness (also It's NY). Almost No Staff smiled. (Because it's NY?) Especially I had to wait for over 15 minutes in the Gold/Platinum member's front desk. The Staff seemed to have no intention to answer me. 2 female staff were answering the client's asking, I guess. 1 or 2 staff was just passing through me and the other Platinum member. No Response and no sorry at all, even though Gold/Platinum Desk.
February 9, 2013
Rated 3 out of 5 by Schnauzerific Not in love with it, for odd reasons
Room was clean, and quiet for Times Square. BUT:
- Line for reception was unduly long - as in, the length of the lobby.
- Escalator/elevators are byzantine. Not all escalators go to all rooms, which is fine, but they don't all go to all conference floors, and there's little signage, which is weird.
- Main problem: I travel maybe 180 days a year, and these sheets/pillowcases were the hardest and roughest I've ever experienced. It was like sleeping in sandpaper - one woman at the conference got a rash from it.
April 8, 2013
Rated 4 out of 5 by RALPHIE62 Much improved
I had avioded this Sheraton for years because of the cheap furnishings and overall inadequacy of the rooms. At long last they've had a meaningful renovation and added comfort and eye appeal. I'd recommend now and will return.
April 17, 2014
Rated 4 out of 5 good except for house keeping and street noise
The room was small, but typical for NYC. The bed was comfortable. Good choice of TV channels and nice large flat screen. Great location within walking distance to alot. The shower didnt have much pressure. I was on the 14th floor and the street noise was very, very loud. I was woken up in the middle of the night several times. The windows need to be updated cancel out the noise. The cleaning staff left my dirty sheets in my room on the ground. I travel weekly for work and have never had that happen before.
April 29, 2012
Rated 4 out of 5 by LaurieAnne Great hotel 2 big problems
When we arrived there was a huge line at check-in, there were only 4 people working and we had to wait in line almost 15min. The day we checked out they had 2 elevators down, we first pushed the button to go down at 10am and didnt get on a elevator until 10:25am and that was only because we pushed our way onto one. Our room was very comfortable and the club was a great place to get my work done.
March 25, 2014
Rated 2 out of 5 by Clifton Hotel has gone down hill
Facilities and room felt tired and needed updating. Meeting rooms on lower level were too hot. I returned to my room one afternoon to find a housekeeper sitting on my sofa, playing on her phone. Check room line was 30 people long, had one person working the room and took 20 minutes to check a bag.
April 10, 2014
Rated 3 out of 5 by glasp Unhappy with the stay
The hotel was overbooked, rooms unmade.
April 25, 2014
Rated 5 out of 5 by epg123456 great
had a great time. everything was clean and the staff very nice
April 24, 2014
Rated 4 out of 5 by Jimd Disapointed with check in
I booked my reservation online with a special rate that was to include 2 cans of Coca Cola, a cooler and a $25 gift card. When I checked in e front desk did not mention the rate and when I questioned it, the woman replied "Yeah I saw that and did not know what to do with it", so she ignored it and checked me in. I asked her to figure it out and she could not, so she sent 2 cans of coke to the room and the bill was incorrect the next morning. I plan to call Sheraton and ask for an explanation, not happy.
June 2, 2013
Rated 5 out of 5 by Jenna85 Brilliant stay
We had a great stay,the hotel is beautiful,clean and the rooms are very spacious. Location is amazing and just a few blocks from times square! II would like to say a big personal thanks to Sandeep on reception, after going to reception to get our keys reset I mentioned that my boyfriend (now fiancé) had proposed while we were in my and Sandeep arranged for wine strawberrys and cheese and biscuits sent complimentary to our room on our last night which made our last night that not more special . Thank you
December 7, 2012
Rated 4 out of 5 by RayND Good Experience
Our three nights at the Sheraton New York Times Square were delightful. From reserving our room with Travis, check-in to check-out, every process was friendly, smooth and professional. The room was clean and typically NYC small but a good value and reasonably comfortable. The location of the hotel, a short walk to all the Broadway theaters, Times Square, shopping and dining couldn't be better. We would love to come back and wouldn't hesitate to choose the Sheraton again. You're great hosts. Thank you.
September 30, 2013
Rated 3 out of 5 by Gangis Location,Location,Location!
Location,surely can't be beaten!!
After a major refurbishment I was expecting more.We used the internet(WiFi) a lot during our stay.We were not informed that you get logged out every 30 minutes,it was actually more frequent.About 100 re log ins between the two of us over 4 nights.We would have paid more not to have to do this.Lastly,1800 rooms and mostly only 1 or 2 staff on reception.We had to pick and choose our time otherwise one time we waited 15 minutes for an enquiry.Otherwise, our stay was fine.
January 21, 2013
Rated 3 out of 5 by westcoastjohnnie Need Improvement
I am long time Starwood Member and I think this is the worst experience I have had unfortunately, The rate I paid for this room (through the Starwood website) was less than I was subsequently offered from third party sellers. I was supposedly in an premium room and it sure seemed normal. I had problems with internet access which took three phone calls to get corrected, my room was not cleaned one day and it took two calls to get someone to attend to this. I expected better.
February 4, 2014
Rated 5 out of 5 by S2588 Great views!
The hotel was clean and accommodating! The only thing I can say is the room size and layout was a little odd. It was almost like the desk and the drawers were made longer and took over the wall, because they couldn't come out any farther or they would match right up to the bed.
I enjoyed the views of the city, the sofa that was in there, and the overall appearance of the room other than that. Staff was friendly and definitely in a GREAT location!
February 28, 2014
Rated 3 out of 5 by Kristi Poor attention to detail
I have stayed at this hotel many times and usually have a wonderful experience. This time when I checked into my room I found used soap and shampoo left in the tub and no free water in my room that was part of my package. I called down regarding these two issues and about an hour or so later house keeping showed up with a bag of shampoo, soap and conditioner. I had to call back down about the water and they said to take it from the mini bar I wont be charged, well I did that and of course was charged.
December 21, 2011
Rated 3 out of 5 by Tiffany Nice rooms, great location, but poor service
Room was great and very spacious for NYC standards. Excellent location as well.
The lobby area reminds me of hotels in Las Vegas. Busy and lots of people.
I would stay here again, but was not impressed with the customer service. 7 people in line at check-in and only 2 people working the front desk. Called the morning of check out with a question and was put on hold, finally hung up after about 5 minutes with no one answering...then was forced to wait in line in the lobby to get my question answered.
May 16, 2012
Rated 5 out of 5 by Nikki51 Exellent service
From stepping out of the taxi, this hotel and its staff have given us an excellent service.The bell boy gave us great eatery tips, the concierge found and booked the best seats for our choice of shows,the starbucks gents always had the biggest smiles (even at 5:30 am, flipping time difference). Our room was spotless on arrival and every day thereafter for the next 6 days. I cannot praise this hotel enough. Cannot wait to rebook.
March 9, 2014