Rated 3 out of 5 by Cocoa99 Convenient location
This hotel was very conveniently located near many attractions such as theaters, shopping, metro, restaurants.
18 dicembre 2013
Rated 3 out of 5 by Robert1205 Sheraton Times Square
I stay at this hotel often but my most recent stay December 7 -10 was disappointing. Only one out three elevators servicing the 28th floor was working for most of my stay. Access to the lobby and room were therefore difficult with exceptional waits for the one elevator. The bar service was so overwhelmed that getting drinks was a nightmare.
11 dicembre 2013
Rated 3 out of 5 by brandon97 Not family friendly, bad elvators
We had 2 issues that necessitate me writing my first ever hotel review.
1) when travelling as a family we normally have a drink or two in the evening when the kids are winding down. Both waitresses were not visibly irritated that we were there - one even make a negative remark. Keep in mind that we were in the lobby, not the bar it self - and there were plenty of other seats available for other customers.
2) We were in a section of the hotel with only 3 elevators. Only 1 was in service the entire 4-night stay and that one was not working well at all - so poorly that staff recommended we take the stairs 4 flights to another floor which had access to more elevators.
10 dicembre 2013
Rated 3 out of 5 by Sharon29466 Disappointed
I was really disappointed at the quality of this stay especially for the price. Waited on preferred guest line for far too long before I was helped....there was only one other person in line, just no staff at 8pm. Check in was fine, no perks or upgrades for SPG, not even a bottle of water. Room was well appointed. Wallpaper peeling off wall in bathroom, and could have been cleaner. There was hair, not mine, on the bathroom wall. Elevators broke on check out day, we were on 34th floor, called front desk and was advised they were sending up security so we may be escorted down service elevator. They didn't show in 10 minutes so we rode the only working car up as far as it went then jammed in like sardines to get to lobby. Tihis wasn't good for my claustrophobic 7 year old. Upon return elevators were still not at 100% but at least this time security helped us up and back down by way of the service elevator. Overall it was not my idea of an expensive NYC hotel. Wish it was better.
9 dicembre 2013
Rated 3 out of 5 by Val929 Sheraton NYC
The water pressure in the hotel is very poor. We were on the 38th floor and it took a long time to take a shower. In addition the normal amenities such as free bottled water were not provided. The elevators were very slow Sunday morning. We waited over 30 minutes for one.
9 dicembre 2013
Rated 3 out of 5 by LisainNJ Location great but so many extra costs
I enjoyed staying at the Sheraton Times Square. Front SPG desk staff were amazing, nice and very thorough. While I understand the hotel charging to use the internet in our rooms, I am truly disappointed in being charged to use the gym when I am a guest at the hotel. $10 to use the gym when I already redeemed my points, paid for Internet access...I could not believe it. I was ready for a quick morning workout before my conference and I was told I had to pay $10. Ridiculous charge not only for an SPG member but for ANY guest!
7 dicembre 2013
Rated 3 out of 5 by Cs0320 Good location- facility and staff issues
We stayed in two rooms for two nights. Arrived at the hotel early around 10am and was put into the check in "que". Checked bags and came back at 4pm. When rooms were assigned I asked if they were close together. The response I received was no we are sold out. If you want rooms together you will have to wait. I had put my name in at 10am it was now 4pm and could not even get rooms on the same floor, I wasn't going to wait any longer as we had show tickets that night and needed to get settled in and changed. I wasn't asking for connecting or adjoining rooms, just the same floor. There were no apologies or anything. Then throughout our stay we were on the 23rd and 24th floors there was only one elevator working on our side of the building. There was no notice of this I just overheard the front desk agents discussing it and it was obvious throughout our stay as we often had to wait for elevators. The second morning we ended up walking down 24 flight of stairs because we waited about 15 minutes and the elevator came twice but both times was too full to get into. I expected better service and facilities for the price paid. The hotel however is centrally located and within walking distance to all major attractions. The roms were adequately sized for midtown hotels and the beds were comfortable. The water pressure when showering was minimal at best.
3 dicembre 2013
Rated 3 out of 5 by hon31 Hotel Amenities
Our room was adequate but the bathroom was incredibly small with very little counter room. shower was weak and we could not get really hot water at any time. Trying to print boarding passes was a giant headache with no printers working or without ink to print. Finally got a girl at the desk to print info so we could get passes at airport. Cab service was good and convenient. No internet in room unless you pay $15 daily and they charge $3.25 to check baggage if you need time before you leave. Few hangers in the closet for hanging clothing. We have stayed in much better places for less and had much better service. Will not return to this hotel when we go back to the city.
3 dicembre 2013
Rated 3 out of 5 by JJTTKK Several areas need improvement
1. Standard check-in at this hotel is 3 PM. Our family checked in at 7:30 PM and our room was not ready. We were told it won't be ready until at least 9 PM and were given a voucher for dinner (which we did not use). We had two weary young children and this was problematic.
2. During the lenght of our stay (2N), there was only one elevator working. We were on the 25th floor and reaching the lobby either took over 10 minutes or a trip up to 28th, then back down again because the elevator was always crowded. Having one elevator working, especially during peak season is inexcusable and a horrible experience for guests.
3. There were at least 10 dark lint spots and several strands of hair on one of the beds.
3 dicembre 2013
Rated 3 out of 5 by KG82 Sheraton NY Times SQ
Average business hotel, expensive for what it is - price purely generated by its great location.
25 novembre 2013
Rated 3 out of 5 by Bubs202 Drafty & Noisy
I know this is in the heart of midtown/times square, but the room was extremely loud with outside noise. And it was extremely drafty, even with curtains closed.
18 novembre 2013
Rated 3 out of 5 by Ian74 Irritating minor problems
Analogue TV channels didn't work, and over a four day period, problem not solved.
In room safe didn't work, and also not fixed.
Maintenance man 'will be there in a moment' - 60 minutes later he arrived, and failed to solve either problem, then or later.
Hot water tap leaked, even when cold water opened.
WiFi in other hotels, Starbucks etc is normally free. To have 30 minutes free is OK, but really would be much better to have open WiFi.
14 novembre 2013
Rated 3 out of 5 by carotta Housekeeping very poor
hi. When I arrived I noticed that all the surfaces were dusty -- days worth of dust. The table next to the chaise lounge was dirty -- someone had eaten dinner on it and left a mess and it was not cleaned up. There were also crumbs and debris on the floor. I rang housekeeping and they sent someone to vacuum the floor, but the table and other surfaces were never cleaned.
31 ottobre 2013
Rated 3 out of 5 by ETtravel Perfect location
Location, location, location. Approx.5 min walk from Times Square. Just across the street we found very nice brasserie for breakfast since Hotel breakfast was not the best, If you like sweets you will enjoy it.
Very busy hotel.
rooms should be renovated.
Loudge on 44 floor with spectacular view.
24 ottobre 2013
Rated 3 out of 5 by Dudley Good location; small room
The hotel is well situated, close to many museums, shopping and landmarks.
Our room, two double beds, was quite cramped. The small desk by the window was almost unusable. My experience, if you are Gold Elite, is that you receive a larger room.
23 ottobre 2013
Rated 3 out of 5 by MUSHAK Standard in Manhattan
The hotel is in a good location that's all. Don't expect more.
21 ottobre 2013
Rated 3 out of 5 by OKHOBO Adequate, not great
Hotel is fine and by NY standards is appropriate cost-quality ratio. Shower-bath-toilet is alway spotless clean, something that no all hotels achieve. Towels, handcloths etc. are sufficient for any normal person.
Bed is firm.
On the negatives: if you are a high temperature body sleeper, it is almost impossible to get the sheet-quilt combination adequate. Excessive quilts trap heat, if strip down to only sheet it is a bit cool.
The exercise-fitness room is adequately kitted out and very popular at peak times. The spinning room though is like being in a cave, no air circulation and hot.
18 ottobre 2013
Rated 3 out of 5 by steve20 Lousy Services
I reserved a two double bed room, but was told it was all taken when I checked in at 6pm of the day. The options given at the check-in were either come back at 9:30pm to see if there were such room available or check in a queen size bed. I have so much luggage and a kid with us. It does not seem i have much choice other than taking the queen size bed, which made a three-person stay very uncomfortable. I was further told there would be sure my reserved room available the next day, and I would be contacted the next day no matter what. But nobody ever called, or left message during my entire stay.
So I have three people stay in a queen size bed for the entire three-night stay at the Sheraton.
What a terrible stay!
10 ottobre 2013
Rated 3 out of 5 by shahrazz Dont expect good service or SPG benifits
I have stayed at the hotel once a month for a average of 10 days a month. At no time do they recognize you as returning guest or offer you a welcome. They will never upgrade you stating they are always full. Yet I have been next to many other Platinum Members who do get upgrades. The staff at reception are the worst you will see in any Starwood hotel, there a few exceptions but sadly I always get the miserable ones. (this is a understatement how rude they can be)
Do managers help when you complain not all they don't communicate with one another. You end up telling the same story three times
The hotel will never give you the details of the General Manager as I would like him or her to be aware of the problems a regular guest has at his hotel.
5 ottobre 2013
Rated 3 out of 5 by SYNTS Ok but scratchy sheets
I like this hotel...the location, staff, cleanliness, however, the sheets are scratchy, rough and not soft. This is the second time I've stayed at this hotel and both times I was not able to sleep well because the sheets were not comfortable. The bed is fine but I don't know if they use too much bleach or detergent or what.
28 settembre 2013
Rated 3 out of 5 by lacey1 great hotel bust dont forget somethingo ug
Went to this hotel with my daughter to see the sights of new York. Great location and enjoyed the stay. the only negative thing I can say is don't forget something at the hotel I realized once I got home I left my camera charger pulled into the outlet in my hotel room called to inform them of it. I had to call serveral times to find out if they found it. To this date I have not heard from the hotel I had to replace the charger which was 79 for the battery and then another 80 for the charger. Very expensive. It would have been cheaper to buy a new camera but it was my daughter's very disappointed in the customer service I receieved or lack there of.
27 settembre 2013
Rated 3 out of 5 by Foxie6558 Great Location, Just So Amenities
The location to Time Square, transportation, shows and eateries is great. The staff is friendly and the amenities just OK. Check your bill, two out of the 3 rooms we booked had an incorrect billing, which the staff resolved. Our room had a coffee stained bedskirt which was never changed and the room was not vacuumed the first day.
23 settembre 2013
Rated 3 out of 5 by Ffpedro Too big for its own good
Great room.... but luggage storage on 6 was understaffed, inconvenient and a waste of time.
Water pressure in shower was pretty much a joke
23 settembre 2013
Rated 3 out of 5 by Rwn27 Just average
Room was fine. Only major issue was the toilet wouldn't stop running. A business colleague said the same thing about his room on a totally different floor. Would have changed rooms but it was first noticed at midnight and didn't feel like going through the hassle.
19 settembre 2013
Rated 3 out of 5 by aprilmay79 room checkin experiece
When I arrived and checked into my room ifound TV not working, toilet runnung and lock brocek on door. I was locked out of my room after I put my things away and was unable to get back in, It took 2hours before anyone in the hotel was able to enter and I eventually had y room changed!! I was her for a business evenmt I helped plan and at leat 40 otrher peolle form my firmn staye here!! They gane me 5000 starwood pointed for my inconvenience and a bottle of wine and 2 aples and water! That was nice but I feel I should have gotten afree room for a future tsay for this tremenmdous inconvenience!
18 settembre 2013
Rated 3 out of 5 by Alexandra19 Great location, Platinum Status not recognized
The location of the hotel is great, and it is a clean and renovated hotel. That being said even though I am Platinum and usually get an upgrade upon check-in, I was placed in a small room right next to the elevators and ice machine.
At 4 am when I called the front desk and explained to them I hadn't been able to sleep due to all the noise, I was told "Sorry but I can't change your room tonight." After explaining that I was only in for one night and needed to get sleep I was placed on hold for two seconds and magically there was suddenly a room available for me to move to.
The club lounge is ok. I only wish they would clean up faster. Many of the tables had dirty dishes on them waiting for cleanup and I had to ask to have one cleaned so that I could sit down to eat.
I have stayed at many different Starwood properties and while it is a nice hotel, customer service could definitely improve.
10 settembre 2013
Rated 3 out of 5 by shhull Disappointing
Our room (3129) was not as expected. The dust ruffles had stains, the beds were simply ok. The shower had black mold in the grouting, which in today's cleaning standards is unacceptable. We were told that was the only room of our "class" available at the moment. No offer to switch. I have stayed here before and the promise of upgraded rooms did not meet expectations.
However, the phone staff for star rewards are well trained and helpful.
2 settembre 2013
Rated 3 out of 5 by DavidandJon A retreat - Not so much
If you are looking for a place to relax while looking down on Times Square don't plan on sitting in the club lounge here, as this lounge was packed. We didn't even bother to go there for breakfast. The hotel accomodates over 1700 rooms, so this maybe the reason why the lounge felt like a zoo. Far from Sheraton's "Retreat". We had issues with check-in as housekeeping was still cleaning rooms at 7:15pm, but Adam the Room Controller did try his best to help through the situation, thanks Adam. Overall our NYC visit was great, but the Sheraton at Times Square needs to manage housekeeping and room control a little better.
26 agosto 2013
Rated 3 out of 5 by JP5611 Poor service and no recovery
At hotel for 4 nights and a corporate event. Based on event timing was told late check out was arranged. Upon going back to room to gather my bags was treated rudely multiple times by housekeeping mgr. She barged into room as I was using RR. Then threatened to call security after I requested a minute to gather my things, even after knowing I was leaving and had a late check out. When reported to GM there was not even an apology. Awful!
23 agosto 2013
Rated 3 out of 5 by iTraveler Average hotel
Big, recently renovated hotel without much charm or personality. The biggest issue was the room had a mildew smell when we walked in. After running the air conditioning for a while, it improved a bit (but never totally went away). Given that we checked in rather late, the smell wasn't bad enough to ask for a different room - but wasn't the best overall experience.
21 agosto 2013