Rated 3 out of 5 by JP5611 Poor service and no recovery
At hotel for 4 nights and a corporate event. Based on event timing was told late check out was arranged. Upon going back to room to gather my bags was treated rudely multiple times by housekeeping mgr. She barged into room as I was using RR. Then threatened to call security after I requested a minute to gather my things, even after knowing I was leaving and had a late check out. When reported to GM there was not even an apology. Awful!
23 agosto 2013
Rated 3 out of 5 by iTraveler Average hotel
Big, recently renovated hotel without much charm or personality. The biggest issue was the room had a mildew smell when we walked in. After running the air conditioning for a while, it improved a bit (but never totally went away). Given that we checked in rather late, the smell wasn't bad enough to ask for a different room - but wasn't the best overall experience.
21 agosto 2013
Rated 3 out of 5 by VinceVLR Lower Standards
I am surprised to write a negative review of a Sheraton property. The upkeep and overall elegance of this stay was well below Sheraton standards. I have stayed at 4 points with cleaner, nicer common areas and generally found the effort to be average at best. I stay at sheratons all over the world. This one has consistently become lower and lower class. Small things like the brass looks unpolished for weeks if not longer. More important things like service being "ok" at best. I dont know if i will stay here again on my next (or any) trip to NYC.
21 agosto 2013
Rated 3 out of 5 by star21 hotel
Not alot of amenities. Very expensive and not many options in the hotel for food options. Just not very impressed with staffing and the concierge was not accurate with times and options of tourist information.
14 agosto 2013
Rated 3 out of 5 by kdFLA Comfortable, but not clean
My bathroom was very dirty, with mold/mildew on the walls of the shower and tub. There were visible places where coffee had splashed, for example, that were not cleaned the whole time I was there (and were there when I checked in). My bedcover had a brown stain on it, and when the light came through the shade on the window, one could see lots of splash marks (of who knows what). Everything else seemed clean, but when you see those kinds of things, you wonder.
The bed was very comfortable, and the Starbucks in-room coffee a great plus.
The meeting facilities were FREEZING. It was so uncomfortable to be in the meeting rooms, that I ended up choosing sessions in the Hilton just so I wouldn't be so cold (was there for a conference, which took place across the two hotels).
Service was outstanding - everywhere: concierges, front desk, janitorial staff, event/meeting rooms (replenishing water, candies, pens, etc.)
14 agosto 2013
Rated 3 out of 5 by dutchman1 Great location, bad service
The location is great, rooms are comfortable. My mother visited NYC for a week with a friend while I had already paid for the stay. Upon arrival the check- in counter told her the bill had not been paid yet. This was repeated during several visits to the reception. The night before checkout it turned out it had been paid after all, nobody could explain what the mix-up was. Staff was generally unhelpfull in both this particular case and in general. Too many guests, personel not informed/understaffed?. Nice rooms. Could be a great hotel if service would have been more adequate
13 agosto 2013
Rated 3 out of 5 by jamaica tv problems
CBS and NBC sound and picture were breaking up so badly that I couldn't watch them. Is Sheraton owned by the same company that owns ABC?
12 agosto 2013
Rated 3 out of 5 by Whosbest Great location to restaurants and shows
Hotel personnel were great and very helpful. Lines were long at check in, but was fully staffed and moved through quickly. King bed was great and room was comfortable neat and clean everyday for my 4 night stay. Disappointed that I had to pay 20 bucks to work out for 4 days. Not right. Living healthy should not be an expense. Facilities were great though.
10 agosto 2013
Rated 3 out of 5 by David450 Disappointing experience!
Based on the reputation of the Sheraton, I booked this hotel for my 2-night stay in New York. We arrived at around 10:00pm, after a long drive from DC, and there were no rooms available, despite having booked months in advance!
When we eventually got our room, the ice machines on the floor were broken, and the safe didnt work!
To be fair, the staff were very accommodating, and gave free dinner, breakfast and Internet in compensation for the problems we experienced, but these problems should not have arisen!
The final straw was the incorrect bill! After being promised free Internet, the bill reflected the Internet charge. This was reversed, but again, with a superior brand such as the Sheraton, it should never have happened!
9 agosto 2013
Rated 3 out of 5 by Lesles Housekeeping not on top of things
Toilet backed up. Took almost. An hour to get help. Had to run down to lobby to use facilities.
Maid never made up extra sofa bed. Just threw linens on it. Made it up when we called again. Concierge restaurant recommendations were mediocre.
7 agosto 2013
Rated 3 out of 5 by bellabop tough times
The first room I was assigned had a guest in it occupying the room. Very embarrassing walking in on someone. A large empty bottle of vodka was under the curtains and was not removed for 2 days.
3 agosto 2013
Rated 3 out of 5 by jab1951 don't go to Hudson Restaurant
We went to the Hudson market for breakfast the first morning and was very disapointed. We saw our waiter twice, once when he gave us juice and once when we looked him up for the bill. I got a juice refill myself after taking his juice pitcher to my table. The hot food didn't taste very good and most of it was warm at best. Not much variety of hot food. We thought there would at least be an omelette cook on hand for the price. The fruit was OK.I think I am a prettyy good tipper but would have never given him the automatic 15% added to the bill
1 agosto 2013
Rated 3 out of 5 by Roadwarrior24 Just Ok
This hotel is busy enough that that do not need to cater to the individual traveler. Really the best part of my stay was the service in the dinning area.
Check in no Platinum line, waited 40 minutes, No upgrade, charged for internet and had to get it removed, rented a movie TV died, maintenance came to fix it and said I would not be charged for the movie and was. Good Points Valet very polite, Wait staff love their city and helpful. I am choosing a different location when I come back to the city.
15 luglio 2013
Rated 3 out of 5 by jofodo Great potential
I think the staff was overwhelmed and ill-prepared for a full house. Friendly enough, but nowhere near the level of 4-stars which is what I based my hotel select on in the first place.
Check in was easy, we were allowed an early check-in which was nice. The room was nice, but the bathroom was not really clean. It smelled wet/mildewy and no soap was provided for the shower.
It was a crazy busy weekend at the hotel and there were tons of unsupervised pre-teen kids running around and screaming in the halls and over-filling elevators and just being a nuisance. We had to complain to the front desk because of the noise around our room at late hours. They did send security up to quiet them down.
On our last day, from the 26th floor, I was headed to the lobby to get coffees and the elevator was not working. I called the desk and they said they were working on it and she was putting me through to security but customer service answered and I then told her the same thing. Still standing in the hall by the guest elevators, She put me through to security but didn't say why. Security answered having no idea I was a guest and he yelled to someone else, "Ed, pick up on 26" and hung up. Apparently there was a freight elevator nearby (around the corner and through some utility bay doors) but they neglected to tell me that nor where it was so I stood there waiting and nothing happened. Finally another guest walked by and told me where to go/what to do.
I also never received my bill for incidentals which I requested under the door the morning of our checkout.
15 luglio 2013
Rated 3 out of 5 by AC123 Location is good but room needs improvement
Location is good but the facilities are not what I expected. Restroom needs improvement.
1 luglio 2013
Rated 3 out of 5 by redbar Poor welcome
Front desk clerk could not find our reservation. Pretended that arrival was for a day earlier, when booking was changed two weeks prior. Indicated that the hotel was full and they could not accept SPG members on points. Room charge would have to be paid cash. Issue was resolved after wiating GM for half hour in the lobby.
This hotel is not friendly to SPG memebr.
28 giugno 2013
Rated 3 out of 5 by JoanDS This hotel needs better sound-proofing
Every morning, I got woken up by noisy tour groups checking out, shouting, doors banging and people talking loudly across the corridors. It is just very uncomfortable to be awaken rudely every morning.
23 giugno 2013
Rated 3 out of 5 by Andrew411 Bag Check Service - Room Size
Bag check service is understaffed. It took over 10 minutes to check the bag and about another 10 minutes to pick it up. Room with queen size bed was very cramped.
22 giugno 2013
Rated 3 out of 5 by Goodshepherd121 Location/Frustration
Close to everything...outside looked like war zone due to construction scaffolding (no one alerted us when booking)...Room was supposed to be on "Club Floor"...paid extra..no one told us there were 3 "club floors" with no security..other than into actual mini Club Room.....which was always over-crowded. Our King size bed room was way too small but comfortable. Great staff made up for almost all inconveniences.
20 giugno 2013
Rated 3 out of 5 by saed good location and price.
The over all stay would have been good, as the location is great and close to the center of time square life. I was expecting a better bathroom shape in a renovated room.
However, last minute of my stay, as I we were about to get into the taxi, the service guy who got me the taxi and put my luggage didnt like the 1 dollar tip I gave him and asked nastily in a loud voice that he want more and when I gave him the only dollar left in change; he turned his back and said meanly "Unbelievable" in front of everyone. very mean and I wouldnt expect this from a sheraton employee.
For that only, I dont think I will repeat this experience with Sheraton with all do respect to the rest.
19 giugno 2013
Rated 3 out of 5 by mykla This hotel was O'kay
The maid did not clean the glass that we had use and the room was very small for 3 people, bed was also very hard. Location was great.
18 giugno 2013
Rated 3 out of 5 by DLdldldl morning housekeeping
First of all, the roomst are not quiet as you can hear everything that goes on in the hallway. That happens a lot at hotels. The worst part is that you have maid service starting at 8AM in the morning and knocking loudly on every room around you with something metal. This metal tapping woke me up every 5 minutes. These housekeepers need to realize there are people tryng to sleep. it was so annoying that do not think I could stay there again.
14 giugno 2013
Rated 3 out of 5 by John104 Typical New York Hotel
Commoditized experience. Long waits for checkin if you are not SPG, Long waits for lifts.
3 giugno 2013
Rated 3 out of 5 by Raymond1958 Good location
The Hotel is well located, but the room and faclity would need a little more tneder care.
31 maggio 2013
Rated 3 out of 5 by RobDC Not bad, good location
I normally shy away from Sheraton properties but the pre-paid rate was really good and I needed another property to get credit for two stays. I booked the room at the Sheraton Times Sq. The location was great. The room on the other hand was small and had little room to walk around. The bed was not comfortable and my back is sore now from sleeping on that hard bed. The bathroom sink didn't drain well and there was very little water pressure in the shower. The walls between the rooms are thin and I could hear the conversation of the folks in the next room even with my TV on.
I went to the club on the evening of my arrival. I don't drink so I don't care that they charge for alcohol. I had a diet coke which was perfect. The offerings of food were sub-par. Three types of raw vegetables and cheese and crackers. Not my kind of food for a club... I stopped up for breakfast on Memorial Day and it was completely cleaned up and over by 10am. Seriously, over by 10am on a holiday???
The only upgrade was to a newly renovated room. It was just okay. Seriously, if you have Platinum members in your property and you cannot offer an upgrade, send something up to the room... cookies and a soda goes a long way in keeping me happy.
The real kicker was when I went to check out, I wanted to leave my bag with the bell desk. They said they don't take bags and that I would need to go to the bag check room in the back of the lobby. When I went to check my bag the guy wanted money for the storage. Never before have I EVER run into this. He said it would be free if I was checking in, but as I was checking out I had to pay. Forget that.
I would have complained but the check-out line was so long that I decided not to wait and express checked out.
28 maggio 2013
Rated 3 out of 5 by RONDMC Room temperature
My room was very warm and the humidity was very unpleasant. I attempted to adjust the thermostat to no avail. I requested that maintenance look at the issue. Not sure if it was checked out when I not available. But the issue persisted during my entire stay and was resolved.
28 maggio 2013
Rated 3 out of 5 by NYtraveler It's just ok
It's close to Times Square. Great for tourists. May be too crowded/busy for business travelers. The property itself is in good shape. The lounge offering is a little disappointing. It gets pretty crowded in the morning and the breakfast spread mainly consists of cold items like muffins, bagels, toast. The property also does not participate in the Green Choice program.
24 maggio 2013
Rated 3 out of 5 by Nicola61 this hotel is a mess
Check in : a nightmare and very rude
In house: very much on the average/poor level
22 maggio 2013
Rated 3 out of 5 by Ray51 overpriced
At $450 this small room was way overpriced! I realize this is NY and the demand is there but I felt taken advantage of. I won't stay at a Sheraton again. The guy that checked me in was very agitated and brash. $3.25 to check bags is outrageous, first time I have ever been charged for this!
21 maggio 2013
Rated 3 out of 5 by Janene43 Needs to Improvement to Maid Service
I have just returned from staying at your hotel. The maid service was not great, on our third day we ran out of toilet paper late in the night, we were given one roll for the whole trip, our garbage was not removed from the room and we had many water bottles overflowing in our basket. I was also told that if I signed up for SPG I would be waived any internet fees, When I checked out there was a zero balance and it stated I owed nothing but on the day of my check-in I was charged $52.29, I am not sure why and I have contacted the hotel. I am not impressed.
21 maggio 2013