Rated 5 out of 5 by Vicki99 A room with a view of Green Park...
While this venerable property is showing signs of age, aren't we all? The location is tops (directly across the street from Green Park) and the concierge staff is superb (courteous and professional).
July 30, 2014
Rated 2 out of 5 by Chrispie Good front of house, poor standard rooms
Although this was a five star hotel, and the facilities and front of house is excellent. The quality and standard of the room and bathroom was poor, I have stayed in local bed and breakfast with much better standards of room
October 7, 2012
Rated 2 out of 5 by Rennie Room needs an overhaul
The room I stayed in was very tired and needed a refurbishment and overhaul. The bathroom looked like it was something straight out of the 50's. The free standing airconditioning unit also cheapened the experience.
October 7, 2012
Rated 5 out of 5 by LAGal Great customer service
I got myself in a pickle and the front desk manager Kia was fantastic. She went beyond the call of duty to help me and for that this hotel has my loyalty. Overall, this is a wonderful place to stay while in London.
June 21, 2013
Rated 5 out of 5 by FTL2k Great experience
I'm a regular at Sheraton Park Lane (over 20 stays so far) and I've decided to write a review that would summarize my experiences here.
As mentioned in many reviews here it is true that the hotel is in a perfect location - just few minutes walk from Picadilly Circus, Westminster, Hyde Park, Oxford Street etc. It is placed in an almost 100-year old building, which has both advantages and drawbacks. It is great if you want to experience the old-school London, because all the interiors and rooms in the hotel are arranged to match the 1920's style which makes it pretty unique. On the drawback side - it probably affects things such as heating / air conditioning effectiveness and sound-proofing of the rooms (some of which can get a bit noisy, especially when close to elevator shafts). That said, I have to admit that I've never had any issue if I've found a room not suiting my needs and asked the reception staff to change it.
Overall I've had a great experience staying there, with good facilities, attentive and helpful staff (especially front desk) and very good Platinum recognition.
April 26, 2013
Rated 5 out of 5 by Makeuptiffy Perfect location and feels like London should
The hotel is charming and beautiful. It's close to everything but not crowded or over stimulating. I loved it. I would and will go back as soon as possible!
November 22, 2013
Rated 2 out of 5 by Ronitli22 Not 5***** not even 4****
Shabby, old and far, no internet for free. Checkin was too long, although very friendly.
No coffee or tea availability in the room
Will not recommend it,
December 11, 2013
Rated 1 out of 5 by unhappyinLondon Not worthy of SPG BRand
I foolishly asked my travel agent to book a nice SPG hotel in London without looking at any reviews or details. When I arrived I thought the lobby looked dated and in need of a update. The room was even worse. There was nothing overtly wrong but very worn down and dated i.e from the 80's. I spent five minutes in the room and went back to the front desk to ask for a more up to date room. I was told that all the rooms were that way. I had my travel agent book another hotel and left. I was very disappointed that they did charge me for one night. I am going to be very reluctant to book at a Sheraton again.
March 30, 2014
Rated 5 out of 5 by OMJ59 Great location, great hotel.
I was a bit concerned reading previous reviews of the hotel. The concern was completely uncalled for as the hotel and our rooms were excellent. The hotel is an older hotel and the rooms have the flavor of the era in which it was constructed, with many modern updates.
The location was fantastic as we were walking distance from the Green Park underground station which connects one anywhere in London. Buckingham Palace was a short (5 minute) walk through Green Park, and we were fortunate to be in London for the birth of Prince George Alexander Louis. Needless to say, being so close to the palace was a plus.
The shops of Oxford Street and Bond street were also a short 5 minute walk, as well as Piccadilly Square and Trafalgar Square-10 minutes away. Harrods was also a quick 10 minute walk. Everything was basically at our doorstep.
The staff was extremely attentive to our needs, and Stuart at the concierge desk assisted us in a number of tours during our stay and is to be commended for his efforts.
To sum up, my family and I were very pleased with our stay and look forward to staying at the Sheraton Park Lane when we next visit London.
July 29, 2013
Rated 3 out of 5 by Lupin52 Could do better
We were impressed by the location - a good central position. We liked:
positive check-in experience
very comfortable bed
we didn't like
the aged decor and furniture ( we had 2
large tables in our small room)
the large air-conditioning unit taking
up even more space
no complimentary water in the room
expensive wi-fi charges
no tea and coffee-making equipment
in the room
breakfast hot buffet - leathery bacon,
pale sausages, tasteless mushrooms
and soggy hash browns and why
doesn't the hotel have an egg chef?
We had a good weekend but aren't sure that we would choose to stay in the Park Lane Hotel again unless improvements
January 25, 2012
Rated 5 out of 5 by ErickWa Great stay at the Park Lane London
Ideal location in central London and on the Tube from Heathrow, great prices, wonderful service - will definitely visit again
November 14, 2013
Rated 5 out of 5 by judykitteh Super
The Park Lane Hotel is exactly what we were looking for: Clean, quiet, beautiful hotel in the West End. They sent an email beforehand saying they were undergoing renovations during our stay, but I didn't notice any noise at all. The bed was extremely comfortable, the bathroom spacious, and the staff was very polite and helpful. Just a short walk away from all the theaters, I couldn't think of a more perfect place to stay.
December 17, 2014
Rated 5 out of 5 by beck5 london
great location and helpful staff
August 4, 2014
Rated 3 out of 5 by salah Great location need renovation
needs heavy renovation
needs better ventilation
Great staff, very helpful
October 8, 2012
Rated 4 out of 5 by Juan Well located and nice staff
This hotel is one of my favourites when travelling for doing business in the area
October 4, 2013
Rated 3 out of 5 by PWR2013 Great Hotel - Except if you are SPG Platinum
I keep coming back to this hotel, as I love the location / neighborhood, bar and restaurant, and generally the hotel itself. However, I'm going to have to find another Starwood hotel in London, as I've reached my limit with the "selective" upgrade policy at the hotel. Every time that I've checked in, I've had issues with them being able to find anything but a standard room. I understand this can happen and don't expect an upgrade at every check-in, but this has never gone smoothly here. They have claimed that my Platinum number wasn't listed ("sorry, we would have saved you a room"), they have been oversold, all the upgraded rooms were being cleaned/renovated, etc... In this case, as has almost always been the case, after a couple attempts at giving me a standard room, the manager was able to "switch some bookings around" to find something. Again, I don't expect to be upgraded every time (or even most of the time). But this is the ONLY hotel around the world where it seems the focus is on trying to prevent an upgrade from happening and they will only provide to you if you really insist. Not switching from SPG and in fact have converted most of my fellow travelers in our company. But can't recommend this hotel anymore.
February 8, 2013
Rated 4 out of 5 by PinEdmonton Heart of London
My wife and I enjoyed our recent stay here for our anniversary. The location of the hotel cannot be beat and we walked to Buckingham Palace, Westminster, Leistcer Square, Piccadilly, Regent Str. etc all within minutes. The Hotel has an old world charm - updated. The floors and elevators lovingly creak a little and there are other quirks but these add to the charm of staying in the center of London and made the hotel memorable.
The room was clean and comfortable. The bathroom was big and the fixtures were all updated.
The breakfast buffet was very good with fresh fruit, bread, cheese, hot items and soy milk for me. I went early, worked and stayed late and the staff was always attentive.
August 25, 2012
Rated 2 out of 5 by Const Our one night stay in Park Lane Hotel
Staff very friendly and helpful...can't fault them but I would say, generally, there's a sense of 'meanness' about the whole experience at this hotel.
The humblest bed and breakfast would offer a free bottle of water in your room and maybe a couple of biscuits for your tea? Your three teabags....
The kettle lead is so short you have to find a place where the lead will reach the socket...
The hotel is clean and quiet but it's the details that are important, the sense you are valued for that is missing.
Many people go there on a one night city break, often a special treat, and this hotel does not leave you feeling very treated....
And microwaved scrambled eggs!...and the cold breakfast....
February 4, 2013
Rated 4 out of 5 by Travel2013 The Green Initiative
I agree with not replacing towels everyday. Most of us don't need that, and it's nice to have to option to keep the hotel and think we are doing something good for the planet. But even after we read the flyer twice, we didn't realize that by going green, no staff would enter our room....not to make the bed, not to get rid of the trash. That experience took away our enjoyment of the beautiful room, as we would have had to take our own trash out in order to keep our towels for the day. It made us feel like they used people's environmental awareness to cut back on the most basic service of a hotel.
April 30, 2013
Rated 3 out of 5 by KaiOrlando MAJOR Disappointment
I had known of the Park Lane Hotel in London long before it became part of the Sheraton Brand. Due to this name recognition I was eager to stay there. The property is certainly well maintained and has retained its elegance. The biggest disappointment was the staff. They were never rude or discourteous. However, they were certainly not cordial, welcoming, engaging or guest-service oriented. I found it almost appalling the numeber of staff I encountered who had such an incredibly low level of English. The worst was when checking out I asked a housekeeper if she had a bottle of water on her cart. After a minute of using all means of communications [including charades and body language] I gave up. She had NO clue! I found it also remarkable that every time we passed by the concierge when entering / exiting the hotel there was NEVER a hint of a smile, greeting or acknowledgement of our presence. Again, hardly a welcoming staff and atmosphere. In fairness, there was one shining star... Davide [from Portugal] at the front desk the morning of checkout. A pleasant surprise and exception to what we'd experienced up until that point. [Suggestion: Have the two bartenders (evening shift 11/15) work a couple of shifts at the Front Desk along side Davide. Perhaps his smile, personality and desire for excellence in customer service might infect and inspire them. One can only hope!!]
November 19, 2012
Rated 2 out of 5 by Yorkshiregirl Classic room that wasn't so classic
We have stayed in a classic room before and this has been excellent for a one night stopover in London. However, this time the room was so small the double bed only just fitted inbetween the walls and right up against the window. I had to climb either down the bed or over my husband to get out. Also, tea and coffee facilities were available in the room but the cups were polystyrene! Not what one would expect from this catagory of hotel. Very disappointing.
December 3, 2014
Rated 2 out of 5 by LondonNov11 Disappointed
Although the front desk staff said it was an executive room with a renovated bath, it looked nothing like the advertised photos. Ibrought this up with the desk staff and was asked what I expected the room to be, like your photos perhaps? Took a few photos of the leaning floor lamp and soot covered bathroom windows, also the pealing varnish on the tub surround. The concierge staff was great in finding places to go and directions so we were out and about most of the day. It's time to renovate and make this hotel great again. The location is excellent just need to make the rooms match.
November 29, 2011
Rated 2 out of 5 by James0303 The only decent thing is the location ...
Ok, I will agree with all the tourist that it is well situated for tourism in downtown London, after that, I have nothing much more to say.
As a person that spends half my year in a hotel and travels internationally non-stop, I am accustomed to hotels working with their priority customers to assist for those frequent early morning flight arrivals that don’t fit with the hotels normal 2PM check-in times. Also, as a Platinum member of SPG, I also was under the assumption that a hotel would do what was possible to accommodate early check-ins, or so it is publicized. The answer I got back when requesting an early checking was that I was not able to get one, but they did have another room that they would rent me for a couple of hours while waiting on my room for the small fee of $560 US. I couldn’t really believe they would even say such a thing.
I asked if they had a gym or spa with a shower and that is a negative as well. The gym is little more than a sweat room 2 floors down with a couple of tread mills and cycles and a few weights.
I have a pile of suite upgrades that I seldom get the opportunity to use so I threw a few down for this thinking that since I was spending such a pretty penny on the room, an upgraded suite must be awesome. Wrong again, the room was spacious for UK standards I supposed, but not what I would call comfortable. The only windows were narrow and stared down a long valley of rooms that could all look back in on you. You definitely kept the draps pilled so every other customer on the hotel was not looking back in on you. The carpet looks to be from about world war two … I guess that gives it character, but for the price I pay, I don’t want old stains all over the floors and creeky wood floors underfoot.
Lastly, the room amenities were nonexistent. The $560 a night room doesn’t even come with a bottle of water. I had to request iron and board and since I called before 7am, it took a while since the house keeping people don’t show up until then. I guess Londoners don’t go to work that early like business traveler.
June 18, 2013
Rated 3 out of 5 by elim Noisy room
We have just stayed five nights at this hotel on points, We paid extra points to upgrade to a suite.
The room was large and quite nice, but it was next to the elevator and we heard constant noise. Also, we faced a wall and had no view. I don't consider this to be an upgrade. We didn't notice the noise until after we unpacked, so didn't complain. I did want to ensure we were getting a nice room at check in, but was told that we would have to pay extra to get a better suite. I'm disappointed.. Would rather have saved the points and gotten a quieter room with better view.
July 19, 2013
Rated 5 out of 5 by Ravig Love this hotel!
My wife and I visit London at least once a year and we always stay at the Park Lane Hotel. We love this hotel. It has a wonderful feel. The decor and the ambiance is quaint. Most importantly the service is excellent! We hope the decor in the palm court will remain the same. The gym needs to be upgraded.
December 7, 2014
Rated 5 out of 5 by Jdog Great Stay
The room was clean. The water was hot. The staff was helpful and always polite.
The concierge gave us the info that we required.
We spent a week in London. All we did was sleep and shower in the hotel. It served our purposes and we were happy. We did not eat or drink there, choosing the less expensive restaurants and pubs in London.
Rooms are smaller in London so don't expect things to be like the States.
The only issue I have is that there was a ridiculous charge for Wi-fi. This is not isolated to this hotel but a general practice throughout the London.
October 24, 2012
Rated 3 out of 5 by NicolaC over priced
We got a supposedly cheap rate via a booking agency and looked forward to our stay. The staff were lovely on arrival but when we got to our room we were seriously disappointed. The room was so dark that on one of the sunniest days of the year we had to put lights on to see properly. The room overlooked a near building and we couldn't open the window.
No tea/coffee in the room and the bathroom was like something out of the 70s!
We paid £99 but were told the rate was over £200. I was disappointed with the room For the price we paid imagine those who pay the rack rate!
The staff were fantastic which helped a little. We stay in London regularly usually with another large world renowned brand and won't rush back to the Sheraton sadly.
July 28, 2013
Rated 3 out of 5 by Phlopy Rooms don't live up to expectation
Location is excellent , central for sites and shopping. Staff that I met where both nice and helpful. Public areas where what I expected for a hotel of this level , however the room myself and my wife had was without doubt the worst London hotel room we have ever had. Room was small and not very clean. Carpet was starting to fray .
A.C. was a noisy freestanding unit which just didn't do the job. No tea & coffee making facilities . Broken tiles in bathroom on both walls and floor and what looks a painted bath tub. Not sure the postcode is worth the cost.
December 17, 2013
Rated 1 out of 5 by WSMS another dissat stay at Sheraton Park Lane
This hotel needs a serious renovation and the staff needs training on how to deal with the most loyal customers to the SPG brand.
After a long intercontinental flight and trying to check in at around 1:00 in the afternoon, the front desk staff tells me the upgrade room is not available until 3:00P.M.... however there is a " small room" available... when I asked if I could use the "small room" room now and then move to the larger room when available, the answer was.... "You need to choose now, we can't change you later"
Really, you can't accommodate that for a Platinum member....
I got stuck with the very small room... which by the way, didn't have a properly working plumbing..
Not worth it.... changing brands next time I'm in London.
February 12, 2013
Rated 3 out of 5 by TVtv Below expectations
Checkin time was unacceptable! We are Gold SPG members and not able to check in until after almost 5pm and 6pm for two rooms.
A complimentary drink voucher was given...after I requested it! The server in bar was very rude when we were ordering drinks!
A "special" separate drink menu was presented. Obviously a much cheaper,limited
menu.. Come on! A drink should be upon request, not limited to meager rations.
Server was abrupt and very discourteous! This was not a pleasant gesture after having to wait for hours to be in room on our upon checkin!
July 4, 2013