Rated 5 out of 5 by bdmartin Great hotel
Close proximity to Disneyland and the convention center. Very comfortable rooms and great service. Would definitely return!
October 27, 2014
Rated 5 out of 5 by Clif1 Consistent service
I have returned to Sheraton Garden Grove Anaheim for my 4th time. I have always experience great service and I usually used this hotel at least 3-4 times per year when I come to the area. The service is adequate. My check in was quick and I was upgraded to club floor. The room was nice, clean and spacious. Internet service is adequate speed. Breakfast at the lounge was good. I will still recommend they will vary the hot food selection at the club lounge during breakfast. Parking is charged but waived due to platinum status.
I will come back this summer!
April 28, 2013
Rated 5 out of 5 by Kat533 The only place I will stay in the area!
My family and I were totally satisfied with the Sheraton Garden Grove. The room was clean and comfortable. All the staff were friendly and concerned about our satisfaction. We liked being a little further away from the crowded resort areas closer to Disneyland. There were more restaurant choices in the area and the Target across the street. We had complete satisfaction with the Disneyland Shuttle. The drivers were courteous and on-time. I will definitely recommend the Sheraton Garden Grove!
July 20, 2014
Rated 2 out of 5 by nameless A waste of my points
I am SPG Gold and used 7000 points for a 2 night stay to attend a funeral in the area. Light fixture between the beds looked as if it was falling off the wall - later shorted out and neither light or clock worked. Tried to report to front desk, no one answered phone. Went down and asked for another room (Sunday pm; hotel virtually empty) and was given room overlooking the roof of the lobby connecting to room with noisy family and baby. Other trip advisor reviews are right, hallways smell like B.O. Wish I had my points back; expect a bit more. the light in the second room also did not appear to have been installed correctly and was also hanging off the wall at a strange angle. No one ever followed up to see if we were okay in the second room.
September 26, 2012
Rated 2 out of 5 by Manju Bait and Switch!
I stayed at the Garden Grove hotel for a company conference on March 27th-29th 2012. I called the hotel at least two weeks before our stay and asked the reservation desk if there was a special rate for our group and was told they did not show one at this time.I booked my room that night online through the Sheraton website. 24 hours later I received an email from our corporate office let us know that we need to call the catering manager (Angelina) to book at our special rate. So that next morning I called and explained that I had just booked 2 rooms and would like to get the special rate and was told this would be no problem. I thought this was all I needed to do. When we checked out I noticed we were paying the regular rate and inquired about it, they told me I need to talk to Angelina. I called and left her a voicemail on March 29th @ 6:15am and never got a response back. On April 5th @ 12:44pm I attempted to contact Angelina a second time about our rate being changed over and never received a call back. On April 11th @ 12.07pm I called for a third time and request a call back. Angelina called @ 1.28pm and said that I would not receive the rate that we were promised and that someone from our group should have communicated it to use. I find this completely unacceptable!!! I booked the room with Sheraton, I was told by a Sheraton employee I would receive our rate, and after the fact Sheraton did not honor its agreement. I am highly disappointed and will not be considering Sheraton in future.
April 13, 2012
Rated 5 out of 5 by Sissy608 Disney Trip
It seems to easy to say everything was great but it was! The staff really made the difference as they were ALL responsive to my every request, from information about the shuttle, the safe in my room, parking issues, and extra cream for my tea! I am never disappointed in Sheraton hotels.
October 22, 2014
Rated 4 out of 5 by PeteS I Like This Sheraton
This Sheraton has a good feel to it. From the time I walked in the front door I felt welcome. the staff was friendly. My room was new and very clean. The furnishings were well maintained.
I have stayed at all 3 Sheraton properties around the disneyland area. This is the quietest and most modern.
I would stay at this hotel again.
I did not use the Disneyland shuttle, but am not surprised that there is sometimes a wait to get to and from the park. It isn't any different at any of the other hotels.
If you don't want a wait, pay to park.
What I did not like: $12.00 for parking. charge for internet.
January 15, 2012
Rated 5 out of 5 by David219 great features
This hotel is located in a close to Disneyland. not a far walk. The staff is very friendly and willing to bend over backwards for you and to make sure your comfortable.
October 24, 2014
Rated 4 out of 5 by FrequentTraveler100 Hotel of Choice for Anaheim/Disneyland
3rd time to stay here and always impressed with quality of service. Only complaint is the breakfast buffet (1st time to try on this visit) which was limited to scrambled eggs, bacon, sausage and oatmeal, for the "hot" choices, and no sliced fruit, did not change at all for all 4 nights stayed there, but the breakfast servers were attentive and exemplary in their service even if it was busy
August 3, 2014
Rated 5 out of 5 by whydoineedanickname Great Family Disney Value
This is the second time my family stayed at this hotel for a Disney Vacation. I find this location to be a great value.
The location is close to a Target and numerous family friendly restaurants which made it convenient for a family with small children.
The staff was friendly, but we didn't have much interaction with them.
The only negative, and it is a small one, is that the weight machine in the workout room was missing a pin for the weight stack. I admit that I did not bother to mention this to the staff.
April 27, 2014
Rated 2 out of 5 by MN9995 Review
There were a couple of things about my stay that was disappointing.
* I self parked the first night and at check in they wanted me to go back out to my car to put a card on the dash. I did not want to have to go back out to my car with my bags or go to my room and then go all the way back to my car just to put the card on my dash.
* The TV remote wasn't working when I got to the room.
* I ordered breakfast on my last night and it never came. I had to stop on my to my client which made me late for my meeting.
August 11, 2012
Rated 4 out of 5 by Miri Nice hotel
I stayed at this hotel for 2 nights, on the SPG "member" level. The room was clean and comfortable (it had a real thermostat, not one of those silly under-the-window noisemakers). The bed was very comfortable. Towels, shampoo and conditioner were also nice. Everything was good except for a few minor details, which are easy to overlook. The biggest negative was the wireless internet. It was horrible. I logged in and got booted out many times, and when I was in it was horrendously slow. I tried to use the wired internet but the cable was too short to reach my computer. Not convenient at all.
March 12, 2012
Rated 4 out of 5 by SylviaSD Excellent Service !
I had the pleasure of getting help from both the night and the morning staff and was very pleased with the service. We had stayed in 2 adjoining rooms and they were both very clean and comfortable. The coffee bar could definitely improve. It was made too watered down. :) I own a coffee place so I may have a higher standard. :))
Overall, definitely would reccommend to any body in the area to stay at the Sheraton Garden Grove. It's about 5-10 minutes from Disneyland and the price is definitely affordable.
February 12, 2013
Rated 4 out of 5 by Dancer Great Stay
I was a little worried about the hotel because I had read review about many additional charges. I was pleasatly surprisede that I was told up front about any additional charges that would occur. I loved the staff they were friendly and helpful. The rooms were nice and clean and the hotel was in a great location for disney. The only thing I did not care for was the food in the restaurant it was not very good and tasted like it was out of a box. All in all I would definatley stay there again.
March 14, 2013
Rated 4 out of 5 by liv421 Not a Bad Location
Overall the Hotel was very quiet at night and fairly clean. I liked the fact that I could opt not to have the room cleaned daily and received point for the option. The Shuttle to Disney was such a breeze. Highly recommend the location just based on the shuttle. Negatives - Paid Parking for guest, no fridge in room, no free internet in room and the pool wasn't anything special. Also, if the Do Not Disturb is on the door I would expect Housekeeping to not knock at 9 am on check out day.
August 18, 2013
Rated 5 out of 5 by tc919 Great hotel experience
Stayed two nights recently at this hotel to attend a nearby sporting event. The location is great with access from the nearby freeways and has plenty of dining options around.
The staff was very nice and helpful upon check in and throughout the stay. They acknowledged my SPG Gold status at check in. We got a nice room on the SPG floor overlooking the pool area. The room was clean and pretty quiet.
Parking was good, never had trouble finding a spot.
I would come back in the future!
January 22, 2013
Rated 4 out of 5 by Clif1 Great experience
I stayed with my family for 5 nights from 7/2-7/7. Rooms are comfortable with enough space for a family of 4. In general, location is great with access to Disney, multiple restaurants around the area and there is a Target in front of the hotel. We had access to the club lounge which served good food for breakfast and hors d'oeuvre. I will recommend to have more variety of food during the breakfast time. Gym is nice and clean and offers treadmills and free weights. Pool is small but heated. Parking is $12/day. Overall great experience. Staff in general are very professional and helpful. We will use this hotel next summer.
July 9, 2012
Rated 4 out of 5 by Abe5740 Last stay
Stay was mostly good. I usually opt to go green and did not ask this time as that is in my profile as a Starwood Preferred Guest. I also was not asked, and did not receive my points for the first night. Front desk staff quickly rectified the situation.
October 19, 2014
Rated 5 out of 5 by tientien Excellent Hotel
I booked this hotel on the wrong date and when I met the manager she was very helpful. She was very eager and friendly to help us. My son left behind his laptop bag and after many hours the hotel was already keeping the bag safely. The manager did a very good job.
July 31, 2014
Rated 5 out of 5 by Walkinaz Excellent Service
The staff has to be commended for their professional and personal attitude to the customer. Throughout my stay I noticed how they all reacted to various guest from all over the world. Sometimes a language barrier made for a few moments of uneasiness, but was well handled by the staff. Check in was fast. Everything was explained perfectly. I don't usually sleep much past 4:30 in the morning, but I was sleeping through to 6:30 or later each day. I will definitely be back.
July 13, 2013
Rated 5 out of 5 by Pixieblue7 Friendly People affordable price
From reservation to checkout our stay was awesome. The front desk staff was so friendly and helpful and answered all our questions with a smile. The room was nice and the bed was divine. Checkout was hassle free and they called me to tell me I had left a bag in the room that bag was my purse. I am so grateful for the kindness and professionalism shown by all the employees it made our trip that much better. Would definitley recommend this hotel to friends. Thank you!
January 21, 2013
Rated 5 out of 5 by Mb061408 Very clean and friendly staff
After makings reservation, I was concerned with the distance to/from Disneyland. The hotel offers a shuttle. We opted to for the parking package which includes overnight parking, free wifi for three devices and two shuttle passes. What a deal, since parking at Disneyland cost more than the package.
The hotel staff is very helpful and friendly. They suggested restaurants, directions and supermarkets to pick up late night snacks.
I recommend this hotel to anyone.
September 5, 2013
Rated 2 out of 5 by Kristy2013 Deal with never getting room cleaned
We did the think green campaign the first two days. Then removed everything from the door to ensure we would get the room cleaned. We came back late from Disneyland to a room not cleaned. They apologized and sent up clean towels and said they would make sure it was cleaned the next day. Sure enough - we leave for the parks and come back to the room not being cleaned again. They finally did have house cleaning come - the morning we were checking out!!!
October 14, 2013
Rated 4 out of 5 by BizTraveler3434 Felt a bit duped
Everything was outstanding except my request for a roll away bed. I was charged $20 per night. I stayed at the same hotel a month prior and was never charged for a requested roll away bed. During this stay I was told that the reason I wasn't charged last time was because they couldn't accommodate me on my bed request (??). This was not the case. Oh well. Lesson learned. DON'T request the overpriced and not complimentary roll away bed ever again.
August 18, 2013
Rated 5 out of 5 by zlzoul Happy Hotel
Went to Disneyland during Christmas peak. The hotel is booked full so did not get a chance to switch to another room type (2double), and could not checkout very late, but under this scenario, this is quite understandable.
However, despite the larger workload during the peak, staff here are still vert nice and EVERYONE (front desk, waiter, housekeeper, maintenance) greet you with a big smile and treat you well. Quite impressive :)
January 13, 2014
Rated 5 out of 5 by Connie60 This Hotel is like a home away from Home
I have stayed consistantly at this property for 4 plus years. The rooms are spacious,well appointed,with excellent beds, work spaces,lighting and refrigerators in every room.
Also the staff is the best...bar none. They are always attentive and responsive to any concern or need. The public spaces, computer Link area, pool and workout room are always clean and pleasant and the food is excellent.
I reccomend this property highly,
April 4, 2013
Rated 5 out of 5 Parking problem
The only complaint I have about this hotel is that you need your room key to open the gate to exit the parking lot. The only time I left the lot was after I had checked out. I left the room key in the room, so I did not have the key with me. I used the intercom, and eventually they opened the gate remotely. They need to inform guests of this policy.
Despite this minor problem, I still rate the hotel with a maximum rating.
September 21, 2013
Rated 5 out of 5 by gmaKaren This is our favorite Disneyland hotel!
This is such a family friendly hotel. We just spent 5 days there while we went to Disneyland. The staff are always so friendly and willing to help in any way they can. We loved being greeted by warm smiles and the cold ice water in the lobby when we returned each day. The rooms were clean and the beds so comfortable after a long day at the park. This will always be our hotel when we come to Anaheim.
February 27, 2014
Rated 5 out of 5 by Ldog Great hotel in OC
Have stayed here a couple of times when I have to be in the OC (and didn't want to have to drive all the way back to LA in traffic or late at night after a few too many!).
Great little hotel. Nice, clean, comfortable rooms. Efficient and friendly service at the front desk and in the Club Lounge. Club Lounge serves a pretty nice breakfast with good coffee.
Definitely worth a stay if you are in the area.
August 26, 2013
Rated 1 out of 5 by djDv1 Worst experience ever
Having stayed at all the Sheratons in the area, and loving them, I was looking forward to trying out this remodeled property. What a mistake. Rude front desk people, my room never got cleaned, restaurant so understaffed it took half an hour to have my order taken. On top of this at check out I was charged $12 per day for parking and had never been told that in advance. Stay anywhere but here.
March 9, 2012