Sheraton Norfolk Waterside Hotel

  • 777 Waterside Drive
  • Norfolk,
  • Virginie
  • 23510
  • États-Unis
  • Carte

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Rated 3.7 out of 5 by 483 reviewers.
Rated 4 out of 5 by happy for pet friendly location This is one of the few pet friendly hotels available in the Norfolk area located near the river. I have stayed her several times and have enjoyed my time with Sheraton. July 25, 2014
Rated 5 out of 5 by SOFT Conference Thank you so much for an exceptional conference. This was our 28th year and by many standards our very best yet. The Staff wearing our T shirts and ;your hands on participation including raising money was beyond our expectation. Norfolk is convenient and we didn't need a car for most activities. Dining was superb in and around the hotel and the conference staff was attentive to our needs. Bravo, Well Done! One minor point, an airport shuttle would be great and a business center for color printing July 15, 2014
Rated 4 out of 5 by Hotel is good but needs some upgrades Overall the hotel is good, but it is in need of some upgrades. The shower drains extremely slow, rust from the grab bar is spreading on the tiles. The head board has a faux leather headboard and it is pealing. Rugs are old. On the possitive side the lobby is wonderful with full conveniences. The staf as always is excellent July 20, 2014
Rated 2 out of 5 by Do not recommend At 8pm my room was not ready (check-in was at 3pm). I did not receive any assistance from the hotel staff, so I had to contact a Sheraton manager who was not even at the hotel to receive assistance and he had to contact the service manager on my behalf. I finally had a room at 9pm. The shower was gross and the drain was slow, leaving you to stand in a pool of water when showering. Nothing spectacular about the room. It was very warm and stuffy. The air conditioner was not working well. Although it's a smoke free hotel, as soon as you walk out the door, there were consistently a line of smokers within one foot of stepping outside. So you had to walk through a cloud of smoke to get out the door and stand in it while waiting for the valet to retrieve your car. September 5, 2012
Rated 4 out of 5 by Sheraton Norfolk Four Issues: 1) No working ice machines on ground or second floor. 2) We were under impression that outside pool was heated and opened. No where on the Web Site did it state that the pool is not open until after Labor Day. 3) Parking situation bad enough have to pay to park let alone walk to and from parking facility! Pay parking should be posted on Web site its a bad situation but it is worse getting blind sided. 4) Not a fan of animal friendly, goofball next door had three dogs, barked every time We walked by the door! May 14, 2013
Rated 3 out of 5 by poor front desk service After several visits to this property over the years, I was very disappointed in the check-in service at the front desk. The individual was totally non-communicative, poorly dressed, had no name plate,would not pursue troubles with her computer accepting my charge card, would not respond to the fact that I was overcharged for the room despite my reservation of over one month, refused to check availability of club level rooms,and had absolutely no smile or idea of HOSPITALITY. It was really disappointing after being faithful to Sheraton. July 7, 2014
Rated 3 out of 5 by Needs closer attention Ihave stayed in this hotel several times as the location for work can not be beat - so I know all rooms are not the same. This time I was in room 840 - right next to the elevator which made it noisy both late into the night and early in the AM - but that's not why I rated the stay so low. The room had a shabby feel. There was a tear in the vinyl headboard a scuff on the toilet stand - a beat up shower stool and a scary (blood) thumb print on the all white shower curtain. This was a handicapped room and I wondered how anyone in a wheelchair would ever be able to move from the bath to the bedroom narrow passage. The bed sheets were scratchy and the bed itself (promoted as something 'special') was saggy and uncomfortable. The location was not worth lack of sleep - I checked out after one night and went elsewhere for my second evening in Norfolk. This room was not what I think of as a good representation of the Sheraton name or brand. July 18, 2014
Rated 4 out of 5 by hotel hotelwas ok not great location choice for baseball games we played July 22, 2014
Rated 3 out of 5 by Good location Really liked the location. Condition of hotel is average. It does not look like it is being kept up very well. Staff is polite and courteous. July 21, 2014
Rated 4 out of 5 by Excellent stay. Check-in was excellent; front-desk staff person was professional, friendly and acknowledged my SPG membership, offering a late check out. The room, bed and bath were very nice. The only negative was the absence of any type of coffee table or side table in the sitting area. There was a sofa but no place to set a cup,of coffee or anything. A small fix to make a nice difference. All in all, it was a very pleasant stay. July 14, 2014
Rated 5 out of 5 by Unbelievable Staff My husband's birthday fell in the middle of our 5 day stay. I had asked our family and friends to send him a card in an attempt to put together a 'waterfall' of cards during our group event's lunch on his birthday. The staff went above and beyond in helping me accomplish this surprise! Chrystal checked us in and provided everything I needed to get the ball rolling and kept track of all the cards (54!). Mimi, the restaurant manger, took care of cake prep (including candles) and delivery with a hug! And Sharon made every breakfast very enjoyable with her great service and personable ways. I can't thank you enough for the best hotel stay ever! May 13, 2014
Rated 5 out of 5 by Omelet girl The girl making the omelets was incredible! She had a line of about 6-7 people and had three omelets going continually for a long period of time. This is not an easy job, but she kept everyone moving along quickly, and made a wonderful omelet. April 28, 2014
Rated 4 out of 5 by Very Good Stay As a PLT100, I stay at a lot of hotels. This hotel has always treated me well with friendly service and decent upgrades. This stay I was there for three nights and was upgraded to a cabana room suite overlooking the pool. It was a great room with my own outside area by the pool. The club lounge there is also good. I'm a fruit guy and they have ample fruit in the AM. The surrounding area has good walking and site seeing paths and it's right downtown. However, it's a little dead down there at night. The overall location is good for work or play... It's a straight shot to the beach, historical sites, and not too far from Williamsburg. The only thing keeping me from giving this hotel 5 stars is you have to pay for parking. Otherwise, it's a solid facility. July 3, 2014
Rated 2 out of 5 by Harbor view I stayed here for the view , but was disappointed. Window was small and could not see a view unless I stayed right at the window. Very small room, and door got in the way of the bathroom. Bed was great. July 17, 2014
Rated 5 out of 5 by Paul Parking is aproblem. You make us park far away then we get charged for it. July 17, 2014
Rated 2 out of 5 by The hotel needs improvement I was very surprised and disappointed by this property. My room did not have a pen and pad of paper (which I needed), the closet door was broke, there was no room service menu in the room, the room was poorly cleaned (hair on the commode and in the shower, water stains on the faucets), and the maid knocked on my door in the morning and woke me up even though I had a DO NOT DISTURB sign on the door. September 5, 2012
Rated 5 out of 5 by nice hotel. This is very nice hotel. Great views and close to walking trail. Room are clean and staff is friendly. April 21, 2014
Rated 2 out of 5 by Should focus on maintenance My stay was for a conference and although I have absolutely no criticism for the conference facilities, the lodging amenities could use improvement. One of the big issues was the air conditioning unit made horrible gurggling noices while on. As I spoke with many of my colleagues present at the conference, they experienced the same issue. I was clearly missing a hanging picture over the bathroom toilet. The picture hangers, level markings and sticky putty were tacky, especially for a Sheraton. Partly used shampoo bottles were also present in the bathroom. These kind of details could be improved. June 12, 2014
Rated 3 out of 5 by Great Waterfront Location If you like to walk and enjoy the city, this is a great location! Close to Waterside, Spirit of Norfolk, Nauticus/USS Wisconsin, Water taxi to Portsmouth and Harbor Park, MacArthur Mall, and Granby street restaurants. July 14, 2014
Rated 3 out of 5 by Disappointing We requested an upgrade to 10th floor. The room was dusty and the bathroom was dirty. We were moved across the hall. This room was a little cleaner. But, the mattress sagged on the left side. The lights in the bathroom can use a lower wattage bulb. It is too bright and blinding especially at night. The club food was more like what is available in lower grade hotels. September 27, 2013
Rated 1 out of 5 by Sheraton Waterside Norfolk I booked a room with the water view and paid extra when checking in I was told that all the rooms have been assigned and in return I received a room with a view of the back and dumpsters. The front staff was not very accommodating. I called for extra towels, took over an hour to receive after calling again. The overall experience with the hotel was okay. May 19, 2013
Rated 3 out of 5 by Tub is not draining! I was showering and the water in the tub is not draining! I thought i booked myself a suite! But i was placed in a standard room. The bathroom were really small. The continental breakfast were terrible, there was no food and the coffe machine was messed up. FD comp us with a $30 but it was terrible, I would expect something better than this one! May 21, 2012
Rated 5 out of 5 by Wonderfully appreciative of their Platinum guests Stayed in late February, 2014. Booked a king room on club floor and was upgraded to a club suite which is huge. This appreciation goes a long way in customer loyalty and I woul dlike to thank the staff and manager of the Sheraton Norfolk for going the extra yard! February 27, 2014
Rated 2 out of 5 by This is a Sheraton??? Wow where do I start... Pros: Location Cons: Painfully slow check-in due to lack of desk clerks and no management visible; guest rooms not ready on time (it was 10pm and had to wait an hour for a clean room); valet parking is $22 per day SURPRISE!!! If you want to walk 2 blocks away you can self park for $8 what a deal! a/c in room kept it barely cool enough to stay in room and I was in the prestigious 10th floor... ummm yeah; 10th floor "suite" not worth the money no fridge, small tv, very blah... can do much better in a regular room at most other major chains; 10th floor breakfast was a joke... completely understaffed and little available to eat. Lady working the breakfast room did not have a clue as she was busy replenishing the coffee cream while there was nothing to eat and a room full of pretty upset people (I paid extra for this???); everytime I walked past the front desk it was basically pandamonium with no management in site... long lines full of upset people. July 5, 2012
Rated 5 out of 5 by Clean & Quiet The room was very clean & very quiet. The buffet breakfast we had in the restaurant was wonderful with great service(lots of choices). We have stayed here 6 times in the past 3 years & this stay was by far the best. The new management has made changes that really make this fine hotel special. December 23, 2013
Rated 4 out of 5 by GOOD AND BAD: ROOM FOR IMPROVEMENT The hotel is quite nice. Although arriving around midnight, I was greeted by a parking attendant who offered valet parking. I stayed at the 10th flr, which is normally reserved for their preferred members, it has a very nice view of the waterfront. I did not know there was a separate snack/breakfast room in that floor until the last day, as the hotel front desk did not mention it when I checked in. The only two things that disappoint are 1: There is no WiFi in the rooms- the ethernet cable and wired connection does not work at times. 2: Even though the toilet/bath is upgraded with cabinets/storage- the hotel skimped on the commode, using a small rounded type instead of the elongated type- which is too small for comfort. Breakfast area has great view, breakfast is adequate but food tastes bland- could be better. For govt/mil travellers: The hotel govt rate is higher that what is allowed in DTS, either pay out of pocket or get authorization from your supervisor/ chain of command. May 7, 2012
Rated 2 out of 5 by Hotel dirty, staff unfriendly The room was not very clean. It was dusty and there was something in the toilet when I checked in. The housekeeping staff were unfriendly and did not smile or greet when I walked by. The staff at the desk when I checked in were OK, but not up to the standards that I would expect. Not impressed at all! September 23, 2013
Rated 5 out of 5 by Waterside upholds excellent standards of Starwood Waterside is located in an area of restaurants, shopping, and tours on Navy ships. Very pleasant! Staff is VERY helpful -- especially with personal request we made. Only one problem -- wi-fi in the rooms. Internet in the lobby was sketchy at best and not convenient. Today's guests travel with laptops! September 25, 2012
Rated 2 out of 5 by Dissappointed I was dissappointed with the hotel. It was quite noisey--people opening and closing doors all night. I am a sound sleeper but it was very loud. I also had big problems with my key. I had to go to the desk 3 times to get it reset--very annoying and time consuming. The parking was too far away. July 2, 2013
Rated 5 out of 5 by Excellent setting and location We were there for a Navy reunion. Excellent location and great view of the river activity. Good value for the high quality of the facility. Very clean and polite staff. The only negative is the lack of cordial and prompt service and price of food in the dining room for breakfast. October 6, 2013
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