Rated 4 out of 5 by asm342 Business Traveller - great hotel
Stayed at the hotel recently for a conference. All in all the hotel was a perfect location 30seconds walk from the convention center, good service and close to a number of restaurants around the outlet mall area.
The food for breakfast was actually pretty good - although personally speaking the buffet wasn't that great, I'd stick with the self choice option. Apart from that, everything was just as I would expect from a Sheraton. Thanks guys!
October 15, 2014
Rated 1 out of 5 by zander00 Dirty
Room was dirty. It was obviously not cleaned. Bathroom smelled like mildew towels and there was other peoples hair on the bathroom floor. There was other persons hair when we pulled the comforter down. Gross. Then under the bed there was beer cans which my child could have touched. I didnt even want to sleep there but my husband and I were too tired to drive home to PA. I will never stay here again. Best part about the hotel is the valet service which are highly competent and very good at there job.
August 15, 2012
Rated 3 out of 5 by Sean33 Good overall experience
Overall, this was a good experience. The rooms where clean, the staff was very nice and accommodating. Considering this is Atlantic City and most people are out until the early morning hours, the room attendants and facility people were very load in the hallways at 8:30 in the morning. This is ironic considering the hotel has numerous signs reminding the guest to be quiet. The only other issue was the limited options for food. I am a former Marine and was interested in eating at Tun Tavern. Unfortunately, the food was not good at all and the drinks were very poorly made. Breakfast was extremely expensive for the type of food available. As an SPG member, I do expect more. Not sure I'll return to this hotel considering the competition in the area. Best advantage to this hotel is it's proximity to the outlet stores.
October 13, 2014
Rated 2 out of 5 by Ki777 This hotel disappointed me
Although I usually have a great experience when I stay at a Sheraton, with this stay I was disappointed. I wasn't put on an SPG floor at check in, I imagine that if I had been I wouldn't have experienced a room with no iPod radio (although I prepaid for a room that had one) and a tub that was completely backed up so that taking a shower became disgusting. While I preferred not to call around at midnight to have someone possibly switch my room due to these issues (I had two children with me)
July 4, 2012
Rated 2 out of 5 by sosad Falling apart
Phone didn't work, shower drain clogged up. Very poor lighting, no vent in bathroom. At 3 AM got woken up by PA system announcing that "the emergency situation" was under control. We never got the first announcement informing us of any emergency. The decor takes me back to the 1970s but in a bad way. Location however is very convenient. Express check out used to be available. No longer an option. it seems instead of improvements being made, client friendly services are being reduced.
January 7, 2013
Rated 1 out of 5 by who33 one loud hotel
the shower in my room shook so loud I thought it was going to explode. other guests in the hotel said the same thing. the walls were so thin you could hear everything around you. we also could hear people's conversations above us through the vent in the top corner of the room. we also heard the toilet flush above and around us all day and night. so to say I had a relaxing, quiet stay is an understatement! I will be recovering from my stay for a week. they need to improve all of this!
January 7, 2013
Rated 1 out of 5 by ACLKris Platinum gets you NO WHERE
From the moment I checked in to the moment I left - I didn't feel as if my appreciation for being a platinum member was met. I had asked for a roll out bed 3 times before it was delivered. Since this was a leisure trip, I shouldn't have to do my due diligence with the staff to make sure my requests are being fulfilled.
Even when I spoke to management, it was just going around in circles. Let's just say if there is ever a need to go to Atlantic City again I WILL NOT BE STAYING HERE!
June 18, 2013
Rated 1 out of 5 by KEL72 Absolute Nightmare
My stay at the Sheraton Atlantic City was, without question, my worst hotel experience to date. I was placed in a room that was absolutely filthy - dirty towels, dirty carpeting, dust caked onto the telephone and other fixtures. I immediately requested a room change, which took about 30min - 45min to get relocated to a "pure room." Keep in mind, this was at about 9pm on night before I was set to take the NJ Bar Exam next door at the Convention Center. After being moved to the Pure Room, I immediately put in a request for breakfast using the card located outside of the door - I requested that breakfast be delivered no later than 6:45am. Despite calling hospitality & guest services at 6:50, 7am, and 7:15am, explaining to Sheraton staff that time was of the essence because I had to leave by 7:30am to take the bar exam, and being assured that the meal was on its way, breakfast was never served. I was informed by the individual staying in the room with me that it was finally delivered (and promptly turned away) at 8am. When voicing my complaints, hotel staff at the front desk was dismissive and of no help.
August 11, 2014
Rated 5 out of 5 by JWUK Perfect location, great views, immaculate rooms and great hotel team
The location couldn't be better, perfectly situated close by the train and bus stations and easy to reach by car.
The rooms are spacious and very clean.
The hotel is central, but the rooms are quieter than most as it's set back from the boardwalk - meaning you get a great nights rest after all the fun on the sea front.
I would highly recommend this hotel both for business travelers and families.
The beer in the Tuk restaurant is fantastic also, lots of choice and great value.
April 3, 2013
Rated 3 out of 5 by Twinn2013 Excellent hotel for weekend stay!
Just stayed for one night, check in at 9:30pm was easy and quick. Front Desk Honor my Suite Night Award. Nice view from my Queen Bedroom / Suite. To be honest, I preferred to have King Bed instead of Queen for a room consider as a SUITE. Are you agree with me?
Be aware for a long walk for Self Parking from the parking lot to the hotel. Self Parking $15.
Very Close to all the Factory Outlets around the area.
June 23, 2014
Rated 1 out of 5 by ACepeda1970 Less than what I have come to expect
I have stayed here other times, not sure what happened? Initially when I checked in the front person mentioned that there were no rooms in the club floors because they were still cleaning them. On Thursday August 22nd around 8:15 Am I handed the front 2 shirts to get laundered. Never got my shirts. I checked out yesterday morning and I was told someone would contact me. I guess its not happening. I hope I will get re-iumbursed for the shirts if they don't find them?
August 24, 2013
Rated 2 out of 5 Not the best.
Not the best place to stay. Bullet points:
1. When we got there there was no attention by valet staff, I had to carry my own luggage in to the hotel (3 trips). Had to then ask a bell man who stood in front of me for 10 mins who watched me carry by bags in several trips.
2. We got in at like 8pm and our room was not ready, still being cleaned!!??? We called and gave them the info when we would arrive.
3. We were told a room by the desk after finally it was ready, we went up there...still being cleaned, crib arrived, then the bell man comes in and tell us we are in the wrong room which front desk never told us, but written a different room that what he told us. I haul the crib myself to a different floor.
4. Carpets lookslike they have not been steam cleaned in 10 years..stains in many areas.
5. Sheets on bed had cigarette stains and blood stains on myside of the bed...went down everyday for 3 days and talked to the front desk to have bedding changed. Called manager to the room and showed him and demanded it be done (3 DAYS!!!!). manager gave excuses like communication error, etc. He gave us a free buffet card.
6. Buffet--aboslutely horrid...took us 20 mins to get seated, ithe room was only half full, the person atthe front desk seating people was so slow (we were second in line!). Tok another 10 mins to get a highchair by the person waiting on us, another 10 mins for drinks. Food was less quality, eggs overcooked (scrambled) not a lot of variety, not hot...not worth the 16.95 per person at all.. if we paid I would have been angrier.
7. I think you get the point, be wary.
August 20, 2014
Rated 1 out of 5 by sofspok Not a pleasant experience
The bad experience started when we first arrived. We had to wait in our vehicle for over 20 minutes before we could enter the hotel. We were told our vehicle was over sized and could not be parked in the garage. We were waived the valet fee by Patricia at the front desk. Went to take a shower the next morning and there was no hot water and the water pressure was so low. Bathroom was not clean, hair around the toilet and basin. Trash cans were not empty and had gum stuck to the bottom of them. I expected so much more from the Sheraton in AC. Ask to speak to a manager during checkout, waited 10 mins. and was told the manager was on the phone. Karen at the front desk gave us $30 credit towards the room. Haven't seen the credits on my credit card as of yet , so I will give it a couple more days. You don't have to worry about a return visit.
January 21, 2014
Rated 1 out of 5 by psicor11 unhappy hotel guest
We stayed at the Sheraton in Puerto Rico last summer and had a great experience. Last Friday, we checked into this hotel in Atlantic City and find the facility not well kept, noisy,pets ect. The most important issue we have was with the front desk staff, they were not helpful, not knowing why charges are being made to our credit card in multiple amounts for the same one night stay, as well as the insulting attitude of the front desk supervisor.
August 20, 2013
Rated 1 out of 5 by Cliffee Unsatisfactory
When booking the hotel I was told it was a short walk to the beach. It was close to a mile to the beach. After lugging all our chairs and blankets we where exhausted. This is not a hotel if you wanted to go to the beach daily. I stayed with 3 teen age boys and was forced to use a bellman entering and leaving the hotel hence paying him. The boys could not take our luggage. Our room was clean and we also paid for the upgrage to club for the breakfast and appetizers. Which was cheese, crackers, grapes, mini frozen quiches, coffee, soda water. I wish they told us upon check in or we would not have paid $50 a day. Beer and wine was $6 each. Breakfast was hard boiled eggs and oatmeal, cereal and fruit. My boys took a soda each from the club (which was paid for in the $50) They were talked about by two employees at the club. The following morning our key was deactivated from the club breakfast. HMMM??? Again, which I paid for. I really have to say the employees were not friendly at all. Housekeeping woke us up twice in 15 minutes at 9 and 9:15am. Upon check in, I was not given any verbal information regarding the pool, hot tub or the club. They wrote "16th floor" and the hours on the back of my room key holder. We had to figure out ourselves to insert key in elevator for access. I reported all this upon check out and I received "Sorry". Don't think we will go back again.
August 13, 2014
Rated 1 out of 5 by Never2012 Would Consider Not Staying Again
This was the worst experience ever at a Sheraton. Ripped sheets, room smelled like smoke and hairs in the bed that were not mine. Then when I checked out and told the customer service person about the hair, who I think was a manager he said "ew", how nice. They gave me someone elses bill at checkout when I called to get my corret bill they sent me last years, then it took them four days to call me back to get me the correct bill. What a joke.
October 27, 2012
Rated 2 out of 5 by travel49 Disappointed !
I live in Maryland.I came to Atlantic city to enjoy some much needed vacation time(4 Days).During my first day I received a call from my daughter (that's in the Air Force) That She came home to surprise me. I want to check out but the front desk manger said I would still have to pay for the four days I booked. Very bad customer service. The next time I visit Atlantic City this Sheraton would be the last place I spend my money.
November 13, 2013
Rated 2 out of 5 by bigddawg Doesn't live up to the Sheraton name
Upon checkin was upgraded to a VIP suite for platinum. The room is very big but very dated. to my surprise they don't have the Sheraton sweet sleeper which is my main attraction to Sheraton.
The bed was very uncomfortable and squeaky felt like a motel....
The AC didn't work so I checked the filters, they have dates on them from the last change, it was over a 1 1/2 years ago. just ridiculous. called 5 times for technician and 3 times for a crib to be brought up. My kids were so tired but we had to wait for a long time that was after telling them at checkin 5 hours before that we needed a crib.
Won't be staying here again
August 31, 2014
Rated 2 out of 5 by ZAHS Below the standard level
This hotel is average and below the Sheraton standard. Room was not clean, stains on the carpets and bedding was not "super comfort" as they say. The mattress definitely needs to be replaced. The parking is far from the hotel and you have to walk outside.
The hotel did not respect their advertisement for an upgrade to club level although I am an spg member. I guess we wil not come back to this hotel.
July 23, 2012
Rated 4 out of 5 by JC51 SPG members will love it
Greeted on top floor by a smile- food was fresh and plentiful; coffee and breakfast buffet great
October 17, 2014
Rated 5 out of 5 by VeteranTraveler WOW!
This property exceeded my expectations on a number of levels. They insured that my stay would get off to a good start with an email explaining the availability of temporary parking while checking in. The folks at the Front Desk were friendly and efficient, and the VIP Suite upgrade was a most welcome surprise. The hotel's association with the Miss America Pageant, is an obvious attempt to recreate the glamour that was once associated with this event. It works. It is a welcome touch to those of us that remember the Atlantic City of another era.
While not on the Boardwalk, the hotel is right at the end of the Expressway, convenient to great high-end outlet shopping and only three blocks from the boardwalk and the beach.
The morning of my departure, they e-mailed my receipt and there was no need to even stop at the desk. This is a beautiful property that is obviously well run. I cannot complement them enough.
July 8, 2013
Rated 1 out of 5 by LadyDi45 Not Happy
Was not pleased with our stay this year. Paid way too much for our room and didn't get anything for it (such as breakfast). Way too noisy - heard other guests talking in their rooms - and there was constant slamming of doors at all hours of the night. We didn't bother to call Security because you can't stop people from talking in their own rooms. VERY, VERY DISAPPOINTED :-(.
February 5, 2013
Rated 3 out of 5 by BizTraveler00 Hotel service depends on "busy"-ness
Ordered breakfast room service that failed to show up in the AM. Ordered dinner room service that was delivered with incorrect order. I stay here every week and it is still unclear to me whether I am receiving points for "Go Green" unless I check with the front desk before leaving. Sometimes service is excellent but when the foot traffic is high you see a marked decline.
August 20, 2012
Rated 2 out of 5 by Susan Not happy!
We have stayed at this hotel for years. Unfortunately this stay was very unpleasant! Room was small. Remote control did not work, Phone did not work. Shower did not draiin (it was disgusting!) and our room keys did not work on two different occasions - once after we worked on our feet for 10 hours straight and they other after we had dinner and just wanted to go to bed.
February 18, 2013
Rated 5 out of 5 by Ferry25 Weekend trip
This hotel has it all. First off the people, from management like Nadir Ahmed, Bob, Maria to the valet people like Christian & Jeremy. Everyone treats you like family. The location is great, away from noisy boardwalk, yet close to shopping & casinos. Club access is great for breakfast &n snacks. I highly recomend this as the hotel to stay in Atlantic City!
January 26, 2014
Rated 5 out of 5 by ayjay888 Love the upgrades
My wife and I come frequently here for a nice weekend getaway. We are Starwood Gold members and were upgraded to club level room with a view of the city. We were allowed to check in early and leave late the next day which made it feel like we actually spent 2 days there for the price of one. Rooms are exceptionally cheerful!! We will definitely return.
May 16, 2012
Rated 4 out of 5 by Ritchie07 Parking Attendant Etiquette
Rooms are clean. Unobtrusive stay except for parking attendants outside whom I found quite aggressive, would not let you leave the car unattended for 5 seconds while you checked in. Perhaps a "15 minute short term registration" parking area would solve the problem? Definitely put a damper on my stay and not up to my expectations of a Starwood property.
October 25, 2012
Rated 5 out of 5 by Graagreizen Excellent SPG status recognition
We have stayed at this hotel many times over the past few years. This time we celebrated a birthday and were upgraded to the presidential suite, which was a wonderful experience.
the hotel is ideally located, in proximity of shopping and casinos. Overall a very nice experience.
October 13, 2014
Rated 5 out of 5 by RonACNJ Enjoyable Vacation
I had a good time at the Sheraton Atlantic City Convention Center. The staff and facilities was great. The price for accommodations met my needs and the location was convenient to all of the places (shopping, food, relatives) that I needed to have a wonderful vacation with relatives. Looking forward to staying in the future.
March 11, 2014
Rated 2 out of 5 by nani01023 Not As Expected
I so wanted to enjoy staying at a high star hotel for my first time but I was very disappointed. Sure the staff is friendly but that only goes but so far. The rooms are clean but outdated. Torn wallpaper and stained carpet. The box springs are worn out. They literally charge you for anything and everything. Want that water that came with your room? Well drink it and they will charge you! Want to order take out? The local call will cost you! WiFi? Oh, yes there's a 10 dollar per day fee if you want to use it in your room!! The Boardwalk? Prepare to walk 4 to 5 of the longest blocks you've ever seen! Oh and No smoking!! You'll have to go to the front and join tons of other smokers. There should be at least a floor or even a balcony for smokers. If not convert to half smoking facility. Truth is that 8 times out of 10 there will be 1 smoker for each occupied room it's just such an inconvenience. Yes you accept dog poo and urine but not cigarettes (blows my mind)
August 10, 2013