Rated 5 out of 5 by TKE1947 Fantastic Experience
This was our first trip to Lisboa and we had a wonderful time. The staff was amazing. Front desk, front door, restaurant and, cleaning staff were all fantastic. We would like to especially point out Armando who was the concierge while we were there. He made great suggestions, terrific reservations for us and was really helpful about how to get around the city. He seemed to be there all day and all evening so we wondered when he ever got the chance to sleep! Thank you to everyone. We will highly recommend the Sheraton Lisboa Hotel
April 15, 2013
Rated 5 out of 5 by Cakeslice Hits the spot
I stayed at the Sheraton Lisboa for a business meeting. Getting off to a good start with a particularly friendly and welcoming check-in, I was fortunate to stay in a club room. Not only was it very fresh and modern, for the first time in perhaps tens of years I was able to enjoy a bath. Normally I am too tall to use a bath in comfort. The bath in the Sheraton Lisboa was enormous. Elsewhere, food, meeting rooms and bar service were consistently of high quality, with great service and reasonable prices. Excellent.
March 16, 2013
Rated 4 out of 5 by UKtraveller Very Good Stay at the Sheraton Lisboa
Good central location and very close to the Metro.
Very comfortable room with excellent views over the city.
The food and service in the Panoramic restaurant were excellent.
Staff were very friendly.
No enhanced room on check in which, as SPG Gold, was a little disappointing.
April 21, 2014
Rated 5 out of 5 by hoosierchick Lisbon
Hotel was in a great location. Staff was very helpful. Food in the restaurant was excellent. Club level amenities were handy.
April 24, 2014
Rated 5 out of 5 by Peg123 Hotel Employee's
The Staff of the hotel was exceptional, very courteous and friendly, offering great help with any request. Mr. Paulo Ferreirs at the front desk reception, was one of the nicest people and I could tell he enjoyed his position with the hotel. Thank you
June 30, 2014
Rated 5 out of 5 by winterguest A place to return
I deeply recommend the hotel. We were extremely suprised by the highest level of service offered by the staff. We were given all the help we needed and provided by the best hospitality. Rooms were of high standard, but that is not a big suprice for Sheraton - all the hotels are comfortable and best quality. The Lisbonian staff however distinguish among others with their kindness and care.
February 10, 2014
Rated 4 out of 5 by EAA1947 Nice Hotel well located
This is a nice Sheraton property. We were somewhat disappointed as we were not given an upgrade and this is despite my pointing out that I was an SPG Gold Member. Otherwise staff is excellent an the breakfast is very good. The WiFI needs a lot of improvement as it is too slow and frequently cuts out often one has to wait for hours before the wifi come-on again. Club Lounge is very good and open for a cup of coffee until quite late.
July 20, 2012
Rated 4 out of 5 by darch1 Great status recognition
I booked a high floor room and received a 19th floor (out of 25) room overlooking the Tajo river and Christ statue. At check in the lady told me that she could see that I was a former platinum member and although the hotel was fully booked I received lounge access! That was nice. The room is large, the king size bed very comfortable and I loved the glass walled bath room from where I could see the Bang & Olufsen TV!
September 28, 2012
Rated 4 out of 5 by VolkerFromDUS Great to combine business and pleasure
Coming back after a few years it is still the great hotel at a very good location in the middle between offices, downtown and shopping areas. I love the Spa and the restaurant with great view.
June 28, 2014
Rated 5 out of 5 by Carlacars An SPG Hidden Treasure
I wasn't sure from the info on the website whether we'd want to stay at the Sheraton Lisboa, but as soon as we arrived we knew is was one of SPG's hidden treasurers. Everyone was cordial, friendly, helpful. The room (suite) was magnificent and confortable, with a view of the Tejo River. It's close to the Metro (subway) and the Sightsee Lisbon tour buses, with taxis right outside the door. I can't wait to return.
September 20, 2012
Rated 2 out of 5 by oursdur Disastrous laundry services
Good hotel when not full.
During my recent stay there was a conference and even basic services such as breakfast were collapsing under the load and not meeting demand.
Also during my stay two articles of laundry got lost, one was recovered two days later while the other one is still missing (and I am now 6000 km away from the hotel !). Still waiting for hotel feedback on this!
September 17, 2012
Rated 5 out of 5 by GWBMAD Best hotel in town!
My wife and I spent phantastic 3 days at Sheraton Lisbo Hotel. Throughout all departments one can feel the joy with which the team serves their customers! The culinary product can be highly recommended. Well done! Congratulations!
February 13, 2014
Rated 3 out of 5 by mayfairmike1 too much group business
Disappointed that Gold Level SPG did not even get me a room on the side with the best views. Also disappointed that at the time of our stay it appeared as if every Tupperware saleslady in Portugal was also in the hotel. Catering to such large groups inevitably detracts from the general level of amenity and service.
May 28, 2012
Rated 5 out of 5 by BarcelonaDani This hotel has own secret
It was my first stay in Portugal and i have to say I made a good choice to stay in Sheraton. The hotel is very classy and the staff make this hotel running. Thank you for making my stay so nice and pleasant. Especially thank you to Joana and Felippe from Upstairs bar, they took such a good care of me.
July 22, 2012
Rated 4 out of 5 by KrishUSA Great views from the top
Good Lisbon location, great if you're a consulting firm - KPMG, DeLoitte are all within walking distance. Check in process was below par based on my experiences at other Sheraton and similar European hotels. As alway, staff was professional, room was well equipped and hotel amenities were top shelf.
October 1, 2012
Rated 4 out of 5 by PAbuckeye modern and great for sleeping in
Modern, clean, very friendly front desk staff. Got a good pre-paid rate. I am SPG Gold and was upgraded to a room on a preferred floor, though I'm not sure how this differed from other floors (no robes, no club lounge access). Loved the room - the bed was very comfortable (duvet only, no top sheet, but I prefer that). Blackout shades were fantastic for sleeping in. Bathroom is like a glass cube in the center of the room which could weird out some people, but there are blinds you can close if necessary. We thought it was fun. The only think preventing a 5* review is the fact that in-room wireless was either an amenity (which I chose) or about $20/day - which is pretty crazy. Also, be aware that it's probably a 1/2 hour walk to the touristy old town area. Downhill to get there and a lovely walk, but a bit of a hike. Metro (clean, modern, easy) right across the street though. Grocery store around the corner from the hotel and good restaurant choices in the area as well. Definitely recommend this property.
September 3, 2013
Rated 4 out of 5 by Re2011m Sheraton Lisboa is a Gem
We are big SPG fans, so picking the hotel was easy. Liking it was easy, too. Great access to many different parts of Lisbon. Staff was great. Lost my glasses and returned the next morning. Very helpful with reservations and car rental. Service in lounges and restaurants was great.
March 27, 2013
Rated 5 out of 5 by Traveler530 One of my favorite Sheraton Hotels
This is the second time I've stayed at the Sheraton Lisboa. The staff is consistently friendly and professional, and the rooms are comfortable and artfully designed. The glass bathrooms are beautiful. This will always be my first choice when looking for accommodations in Lisbon.
February 11, 2013
Rated 5 out of 5 by NancyMV Best of all
I have stayed in many Sheraton Hotels mainly in the U.S. and Canada but this hotel is by far THE BEST. Staff is great, the room is gorgeous and the whole experience is a 5.
June 24, 2014
Rated 5 out of 5 by ppm2311 Beautiful roomd
It's one of the best Sheratons I've stayed with when it comes to the room interiors. Beautiful bathroom blending in nicely with the rest of the room.
I just wish the single beds were a bit bigger, but I'm not very fussy with my sleep thankfully!
March 11, 2013
Rated 5 out of 5 by Eddy51 Our excellent stay
The hotel was a real delight!
The staff, always friendly and very helpful. The swimming pool in the afternoon is unforgettable and we'll always remember the evenings in the Club lounge.
Thanks every one at the Sheraton for our
August 9, 2013
Rated 5 out of 5 by Nero Great view - great room
It ist nice to stay at this hotel and have Lisboa 's famous bridge and monument to look at. Staff is friendly and helpful , Spa elegant I had a very good treatment -rooms have a modern and pleasing atmosphere and much comfort. Great bathrooms!
November 15, 2012
Rated 5 out of 5 by Dee210 Excellent customer service
Stayed for weekend with friends. Location was good and within walking distance of center of the city.
Friendly and helpful staff especially at the front desk and the concierge was at all times extremely helpful. Would certainly recommend.
February 25, 2012
Rated 5 out of 5 by peter The staff makes the difference
Everyone at the hotel is going the extra mile to help the customers, i travel the world but sheraton lisboa has earned an extra star in my book. Two extra stars for maria at the club lounge.
You can be proud of your fine staff
February 3, 2013
Rated 5 out of 5 by Anamar Lisbon
The Lisbon Sheraton hotel is a very confortable hotel, with great facilitéis, spacious rooms, and a very proffessional staff. I would strongly recomend this hotel
June 23, 2014
Rated 5 out of 5 by NSHE Staff
This hotel is very stylish and comfortable, but what really makes it such a pleasure is the helpfulness of the staff, especially on reception.
January 14, 2014
Rated 5 out of 5 by DosSantos Very pleasant choice
It is a five start property that lives up to it (both in service provided and price). We had an extended stay (7 nights) and thought perhaps we could have had a better deal overall. But in the end, the price was worth it because we were not disappointed with the location and service.
Rooms are spacious and modern and we were fortunate to have views of the city. We found the location to be just perfect since we didn't want to be right at the heart of the historic district. If you're up for walking you can get to the city center by Avenida Liberdade: we walked from the hotel all the way down to the center of the historic area and it was pleasant. But nothing is too far by taxi, not even Parque das Nações.
The staff was incredibly friendly and attentive. Great concierge services with actual good tips that are not "tourist traps".
The only thing that was a little disappointing to us was the small choice of food throughout the day in the Club Lounge and a reasonable breakfast buffet (even the one on the lobby).
Other than that, the property is lovely and the staff really helpful.
November 15, 2012
Rated 5 out of 5 by torontonians123 modern hotel
very good hotel with pleasant interior with excellent service we expect from Sheraton hotels and good location near metro station.
January 2, 2014
Rated 3 out of 5 by LADave Expected more from a Sheraton hotel.
No free wifi in room or lobby. Must use their computers for Internet access. Pool is part of the spa and costed 12 euros per day. Room was comfortable and clean. Location is great.
September 23, 2012
Rated 5 out of 5 by petsnake SPG Preferred guest
we were disappointed that there were no Bath Robes, and no bedroom slippers.
Few amenities available for Gold level SPG members.
our stay could have been more pleasant.
September 8, 2013