Rated 5 out of 5 by Runner Service beyond expectations
We stayed at the Sheraton New Orleans for marathon weekend. On the day of departure enroute to the airport, my daughters realized they forgot their passports in the room safe. Security couriered the passports overnight to us in Canada. A big sigh of relief. Thank you.
February 4, 2014
Rated 5 out of 5 by tirion Best Staff Ever
This is a very nice facility overall but the staff goes way above and beyond in friendliness, helpfulness, and knowledge. Any request was fulfilled quickly and cheerfully with the only question being 'what else can I do for you'. The club level rooms are way worth the upgrade in price with one of the best club lounges I've ever experienced. Beds are supremely comfortable - even the roll-away bed we needed. Definitely would stay here again. Only downside - too many sports channels on TV and not enough non-sports offerings. (Food Channel would be nice.)
June 30, 2014
Rated 1 out of 5 by Matt313 Watch your Credit Card!
The hotel will charge you for valet parking at $42.56 a day regardless of whether you have a vehicle or not! Beware and keep a close eye on your statements!
Room was not cleaned the entire 3 night stay.
Lobby bathrooms were left attended for hours upon entering.
January 3, 2014
Rated 5 out of 5 by Fran44 Every aspect of this hotel is wonderful
The hotel facilities are great and the staff in every department is professional, helpful and friendly. I would highly recommend this hotel to anyone traveling to New Orleans for business, pleasure or a special event.
August 5, 2014
Rated 5 out of 5 by Sharonda Enjoyed my stay
I really enjoyed my stay at this hotel. The staff was very attentive, knowledgeable, and made me feel as if I was important. I would definitely stay here again. The food was good, the drinks were tasty, the bed was extremely comfortable, and the room was clean with a nice view of the MS River.
July 31, 2014
Rated 5 out of 5 by cubbie Great location
We went to New Orleans and stayed at the Sheraton for our anniversary. The Sheraton is in a great location, very close to the French Quarter, the River, the French Market, Jackson Square, etc. It is in a great location as it is away from the noise of the French Quarter yet minutes away on foot to all tourist attractions. We were lucky enough to get a suite and to have access to the Club Lounge. The suite was beautiful and we had a great view. As at all Sheraton's the bed was very comfortable and the room had couches, chairs, 2 TVs, small kitchen, etc. The staff at the Club Lounge was very friendly and very nice and the food at breakfast and snack time was really great. We ate breakfast there every day and enjoyed the company of the other guests as well as the staff. We had an issue with the fridge in our suite and in minutes, a new fridge was installed - very accommodating. We'd read about the elevator system in advance so different from others, we thought it was great. Perhaps the front desk could warn guests before they go to the elevators for those who do not read up on that feature in advance. Although we are not likely to visit New Orleans again, if we did we would definitely stay at the Sheraton again.
October 6, 2013
Rated 1 out of 5 by Jackie584 convention stay
Hotel booked 2 conventions at same time.
At booking did not specify beds were full not queen. rooms did not have luggage racks. Restaurant food was terrible and very slow--cold when we received it. Charged 4.00 for tea when she never brought it. was charged more on my card then what was on the screen when I checked out. Reception desk personnel were rude. Bartenders were great. Convention food was blah! Room was clean and confortable
July 19, 2014
Rated 5 out of 5 by Ken111 Enjoyed my stay
I enjoyed my stay. Received $5.00 coupon for skipping daily room cleaning.
August 4, 2014
Rated 5 out of 5 by little great place to stay!
everything was great! location is great! workers are great!
August 4, 2014
Rated 4 out of 5 by NeveragainLA Hotel double billed
When I checked in they gave my room under a group reservation to someone else. The receptionist told me the manager would take of it so I would not be charged twice. Guess what, when I checked my credit card bill. I was charged for my room and the other person's room. I immediately contacted the hotel and was told I would need to get the other person's to give there credit number. Not my problem. I had to call my credit card company to dispute the extra room charge that I did not authorize. I checked out on a Sunday, the other person checked out on a Monday. How do i know, I got a copy of both bills in my email. If it weren't for a convention, I would have stayed somewhere else. I like handling my own property and bags.
August 28, 2014
Rated 4 out of 5 by Delightful Surprisingly comfortable
We have never stayed at the Sheraton property before and we were surprisingly pleased. The lobby area I had a nice ambience. The room was comfortable and the view was fantastic. Angelle H., checked us in and was very informative with the answers to our questions. I would only say during large events, all the staff needs to be helpful. The bar area was a little non responsive. We really enjoyed the Light refreshments in the lobby. We would definitely stay here again!
July 8, 2014
Rated 5 out of 5 by KimB2008 The staff went above and beyond
The staff was amazing. I had several boxes mailed to the hotel for the conference I was attending and they kept track of them and delivered them to my room. Then offered to take them to the conference that was at another location. They also mailed back the boxes I needed returned after my stay!!!
The room was clean and comfortable and conveniently located within walking distance of the French Quarter and the trolley was right out front for other attractions. And most importantly, I have to know what brand that mattress was!! I have never slept so well at a hotel.
May 19, 2014
Rated 1 out of 5 by w2014 Bad Experience
My reservation check out date was change from the discussion I had on the phone with the agent. When I called to extend my check out date I was not unable too. Staff was very generic in their response and did not care if my issue was taken care of. Several other members of the group I was with had the same experienced. I think was very unprofessional and will not recommend this property to anyone who visits the New Orleans area.
July 14, 2014
Rated 5 out of 5 by batgirl16 Very nice property
Shower leaked (Rm. 1518) Could use some shelves in bathroom for cosmetics etc.
$40 for a sandwich lunch was a bit much.
Staff excellent, especially the Tour/Information staff.
July 29, 2014
Rated 5 out of 5 by afost91 Home away from Home
I work in New Orleans, so I spend more time here than my own apartment :) I had to stay at another hotel last week because Sheraton was booked and I then realized how much I appreciate Sheraton NOLA. They know how to make you feel at home and always treat you professionally and respectfully.
The gym is nice and spacious. The club lounge has delicious apps and a great view. The rooms are clean and comfy. The staff is attentive and responsive. Haven't checked the pool out yet, but people seem to like it. The location is wonderful, you can walk to most places from here or take a short cab ride. Get a high floor if you can because the views are great city or riverside - doesn't matter.
I feel at home.
December 2, 2013
Rated 5 out of 5 by Glenn60 My Second Visit
My second visit because when you get the best in service you want to come back. From the wonderful ladies in housekeeping to the fantastic guest relations, from check in to check out your hotel gave 100% individual attention. With the flow of an enormous amount of changing guest and visitors, I FELT SAFE. Your staff cares and just goes above the call of duty. Each day being the challenge that it is, just know this whole hotel is AWESOME . Looking forward to my next stay with you. My second home away.
September 2, 2014
Rated 5 out of 5 by philip982 Best bed and pillows.
The staff was warm and always nice. Every morning I woke up refreshed after a great night sleep on the great beds.
July 29, 2014
Rated 4 out of 5 by PHC1 Just the little things
I stayed at the Sheraton for a wedding weekend, and had no major problems. For the Sheraton name and the cost of the room, I had higher expectations. A mini-bar is certainly not necessary, but a small fridge is the norm and was not available without ordering it and paying a fee. My key deactivated 3 times: the first time, they sent someone up to let me in, but I had to go down to the desk and get another key (during the wedding reception!), the second and third times I went to the desk and was nonchalantly told "this should work." In total, I spent a good portion of the afternoon and evening of a lovely wedding reception dealing with room access. There also seemed to be a shortage of valet/bellmen. Again, not a necessity, but with costly valet parking, I certainly had higher expectations.
June 16, 2014
Rated 5 out of 5 by bill2111 Very Nice Stay
The staff were friendly and helpful. They made the staf memorable.
Asking for a nickname when you do not provide imiediate feedback about it already being used is a waste of my time...
October 31, 2013
Rated 4 out of 5 by Miracle Great Confrerence facility and stay
The hotel was great and plenty of amenities. Starbucks on the facility. Room was okay, the double beds in a room with an office is not perfectly situated for more than one person moving around. The in hard wire service cost so used my mifi but the Sprint service in the room is not good. The cleaning service is good and the people on site are very attentive to your every need. Food was excellent and the area where the hotel is located is within walking distance to everything you'll need to have a fun time in New Orleans.
August 28, 2014
Rated 2 out of 5 by Nick1024 the tour giudes ??
the tour guide desk had no clue on what they were going , they all should be replaced (I am a part time travel agent ) the could not give me direction on how to use cable cars out side on canal st.??
July 18, 2014
Rated 5 out of 5 by Marie2020 Perfect location
The hotel's location allows for the ability to walk to many places of interest and is just a couple blocks from Bourbon Street. In addition, the street car is just a block from the hotel. My only disappointment was the high cost of parking and a small frig for an additional fee, no microwave and none available. I am accustomed to the Sheraton having these amenities as standard items in the room. Staff was superior, they went out of their way to meet and exceed expectations. We had a great time, great location.
May 26, 2014
Rated 2 out of 5 by PSD33 Very Loud
This hotel was wonderful for the location of surrounding attractions, the conference was set up great and the ability to access the room with the plethora of elevators is great. The walls are very thin, the doors slam very hard, and the constant running water in the bathroom leaves one somewhat sleep deprived. The valet parking is somewhat objectionable. I enjoyed New Orleans, however, I would look at possible alternatives when booking a room in the future.
June 18, 2014
Rated 3 out of 5 by Ronnie2 The front door staff was outstanding
the front door staff was outstanding, I wish I could say the same for the desk clerks, I witnessed an overall change in service after the Essence Fest. I stayed an extra day and was treated as I expected from a Sheraton property, I can not say the same for the first four days.
July 9, 2014
Rated 1 out of 5 worst stay ever
I was at this hotel for a very large convention from 7/11-7/19. From the short staffing, to the middle of the night construction, this stay was abysmal. It seemed that management forgot to tell the staff that there would be many large conventions/conferences scheduled this summer.
In the first 2 nights, contruction began at midnight & ran until 2:30 am, with drilling & hammering. Why anyone would schedule middle of the night construction is beyond me. After complaining on the 2d day, i did receive a couple credits on my bill, but was refused the ability to speak with hotel management. Further construction was scheduled during the day, but it was too late at that point to make those guests who were awakened happy.
Had there been another option for alternate hotel space, i would have left immediately.
Food was average at best, and significantly overpriced.
The hotel staff on duty was wonderful but clearly overworked. Housekeeping seldom had rooms cleaned before late afternoon. Wait staff was pleasant, but not particularly attentive, due to having too few people working at any one time. It took 2 hours to get a sandwich in the Pelican Lounge. It regularly took about 20 minutes to get seated in the very empty Roux Cafe for both breakfasts & lunches.
Given that there were several large conferences and conventions at this hotel throughout the week, I expected some dealys but this was completely ridiculous.
July 21, 2014
Rated 5 out of 5 by Stack42 This Hotel has great features
This hotel not only has great features but it also had and easy and pleasurable check in process. All the staff was very professional and friendly. The atmosphere was very elegant and warm. Most important is that the entire hotel was well maintained and very clean, inside and out. Rooms were very clean and comfortable. I would recommend this hotel to everyone I can.
June 29, 2014
Rated 2 out of 5 by Jed17 Dirty and over priced
We have stayed he years ago and had a very nice stay this time not so good. We had pre paid our room months ago and when we checked in we had a handicap room. The shower was the size of a shoe box no blow dryer found that out after I went to my sisters room (also pre paid same time) and took a bath. The next day we were up graded to a VERY nice room however the hallways were very dirty our toilet cover was full of mildew and when I got home checked bank account there was a 300.00 dollar charge, still trying to get in touch with them on this.
September 11, 2013
Rated 4 out of 5 by mw89cr126 Comfortable beds but rooms far from sound proof
Beds were very comfortable and the views on the higher floors were great. The only negative aspect of the hotel was the room sound proofing. You could hear everything that was going on in the hallways and since this is one of the most popular hotels, there are lots of people and lots of chatter in the hallways to wake up you.
September 3, 2014
Rated 4 out of 5 by shay56 LOCATION-LOCATION-LOCATION
LOCATION is excellent, in walking distance to everything good in New Orleans. The staff was very helpful and pleasant. I would have prefered fridge and/or microwave in the rooms, but the rooms were very updated and comfy.
July 8, 2014
Rated 2 out of 5 by ConferenceAttendee Sheraton New Orleans
This hotel as a very nice location; however, I was disappointed with the temperature of my room and the meeting rooms during the conference I attended. The rooms were uncomfortable because of the high heat and humidity. Moreover, the plumbing in my room was loud (it groaned and vibrated when I turned the shower on).
My experience with the staff was completely different. I would give the hotel management high marks for coaching their staff: friendly, available and helpful.
I'd recommend keeping the staff and building a new facility!
May 23, 2013