Rated 3 out of 5 by fawndale poor customer relation
No response to my email & letter 3 weeks ago to general manager re unsatisfactory stay at the hotel June 29-July1. Assured club floor room & did not get it. Air condi-
tioning unit too loud preventing guest a good night sleep. Breakfast items at club lounge ran out fast and not replenished.
July 25, 2013
Rated 3 out of 5 by bul44 good location
extremly disapointed that the hotel did not inform us during the reservation process that the pool and health club were not open. they instead had a closet with a few tred mills and offered a club down the street that could be used. it effected our stay as we enjoy those ammenities.
November 23, 2011
Rated 2 out of 5 by AndreaB I'm not impressed
For the price that I paid, this hotel failed to meet my expectations. In this price range, I would expect a warm welcome, modern CLEAN rooms. The carpet in the room (#2824) was worn and the decor was in need of refurbishment. The washroom was not cleaned with attention to detail, and the first thing I found when I arrived was a long dark hair under the water glasses on the right side of the vanity. The shower had some mildew, and the vanity magnification mirror had make-up all over the back of it. I will not be returning to this property, it was underwhelming and not clean enough for the astronomical amount that I spent to stay the night.
August 11, 2014
Rated 3 out of 5 by VS13 Great location
Git dated although the rooms have been redone somewhat. The hvac for heating and cooling is almost impossible to control. Also the showers need an upgrade badly. They are not high enough even for an average person. The fitness Center is good spacious and lots of equipment.
February 2, 2013
Rated 4 out of 5 by Sunny73 Needs Improvement
Perhaps it was because this was my first time to visit Canada but the food quality lacked luster and I received better service from the back of the house gentleman who brought me my daily bottled water than from the restaurant waiters and front desk team.
February 11, 2013
Rated 5 out of 5 by HarryF Great stay
Stayed on Thursday July 2, 2014. Upgraded to Hospiality Suite. Great room but on a low floor so woken up by construction next door at 6.30am.
July 5, 2014
Rated 5 out of 5 by FirstEverREVIEW44 General Manager Made it right
I spend many nights in SPG hotels and most of the time everything goes perfect...Although this stay wasn't perfect, the GM made everything right, and I left with a GREAT feeling of being a valued Guest...
December 4, 2013
Rated 4 out of 5 by spawnster Great hotel but...
This is a great hotel. Very comfortable and very centrally located in downtown Montreal. There are 2 things that I have issue with though:
1) No free in room Wi-Fi. I would've thought this would be standard in a hotel like the Sheraton, especially when paying $220.00 per night. However if you want it in room you'll have to pay or go down to the lobby if you want free service. What a pain that would be each time you want to use the internet from your mobile device, laptop, or tablet.
2) The water pressure in the bathroom sink was non-existent. This really isn't such a big deal but did make it difficult to rinse off the razor when shaving.
August 5, 2014
Rated 2 out of 5 by Scott19 Terrible Customer Service!
The hotel is nice, conveniently located to the Bell Centre and downtown but I was so put off by the staff it's not even funny. I was in shock by the attitude of the front desk staff and will never return to this property.
January 7, 2014
Rated 4 out of 5 by Flyingtailor right downtown
Very nice hotel right downtown great location good service. Not the greatest SPG platinum recognition. Like I have said in previous post not a big fan of really big hotels. But overall great service good location.
October 22, 2012
Rated 4 out of 5 by david9494 Le Centre Sheraton
I stay here weekly and find the staff in the hotel very helpful, Mozart and Farrell in the lounge are a refreshing change after long days travelling. The lounge menu needs to be revamped, not very exciting !
March 1, 2013
Rated 5 out of 5 by HarryF Wonderful Stay
Stayed Friday night. Had a great room on 30th floor.
July 6, 2014
Rated 5 out of 5 by Ottawa2013 Always a good experience
I really enjoy the Montreal Center Sheraton... it's close to my office and everything else. Ths time I was greated with a nice bowl of fruit, it was indeed a nice surprise.
November 8, 2013
Rated 5 out of 5 by CaptAWSM Great location, excellent staff, beware of cigarette smells
My wife and I always stay at the Sheraton when we visit friends and family in Montreal. However, we noticed that on our most recent stay there was a distinct odour of cigarettes in the bathroom. It was not so bad that we felt a need to change rooms, but it was annoying. The guest services staff immediately offered to change rooms when I described the problem (the offer was declined), and they also sent up a bellman to try to freshen the bathroom with a spray. I appreciated the honesty in the customer service rep's explanation: about limited ventilation in the hotel rooms. Also: the room did not have water bottles or coffee when we arrived...
April 4, 2013
Rated 5 out of 5 by Marcthegolfer Great Experience
As usual, Le Centre Sheraton Montreal delivers... Great staff, great rooms, very comfortable... Love this location and highly recommend it!
February 4, 2013
Rated 5 out of 5 by Randy13 Location
The location of this hotel is very convenient for its proximity to downtown Montreal for dining, night life, shopping, rail station, etc.
June 22, 2013
Rated 5 out of 5 by Frenchie Location
Good value for price paid, it was near the place I had to go on business. Internet was easy to hook up.
February 6, 2013
Rated 4 out of 5 by Arnie Sheraton Montreal
Great lounge, good location - central to many shops and facilities
April 22, 2013
Rated 4 out of 5 by BillY1982 Overall very good. Improvement needed on customer service
What was good.
1. The room is clean. The Sealy bed is very comfortable. Room facilities (water bottles, coffee bags, bathroom kits) are provided promptly when ordered.
2. I was offered to a choice of another room with better views or with a living room since I had a long stay.
What needs improvement
1. Project & Incident management - The internet service was upgraded in December, 2013. It was a complete bad project over the weekend: No fallback plan, No Plan B, Slow recovery (more than 2 days). I had the impression that the guests were not updated on the recovery process. I had to call many times and ended up complaining to the managers.
2. Laundry service - There were numerous times where I had to ask for the laundry sheet and the bag because they were not replaced. It was very inconvenient. (I had a long stay for 1 month).
3. Insufficient internal communication amongst staff - Many times after I declined housekeeping, the ladies still tried to come in and clean the room. And some occasions where two different staff try to bring the same things to me twice...
My overall impression is very good, but the hotel feels under-staffed. I guess it would be understandable due to the expensive labor cost in North America.
January 7, 2014
Rated 5 out of 5 by Ludde I feel at home
Best location perfect gym and pool and extremely comfortable bed
February 1, 2013
Rated 5 out of 5 by HenryH1 No real downsides. No reason to stay elsewhere in Montreal.
Hotel was fantastic! Very memorable stay.
March 29, 2013
Rated 5 out of 5 by ejaz12 Dean
Location, friendly staff, great service
February 27, 2013
Rated 2 out of 5 by ScottFromOttawa Our Night in the Montreal Sewer
We stayed at your hotel Thursday, January 24th. After a night out for dinner we returned to our room that had an overwhelming odor of sewage. We then checked the water to discover that it was a dark brown, after calling to report the issue and requesting some drinking water we closed the toilet and tried to seal off the bathroom but the stench was everywhere. After waiting 30 minutes for water I called the front desk again and received a very rude answer and was hung up on after attempting a rebuttal. My 3rd call 15 minutes later was to say that it was now midnight and ask that the water just be left outside as we were going to try and go to sleep in the sewage stench. Of course when the water arrived at 12:40 the delivery person banged on the door 3 separate times before leaving it outside...we then received a call from the front desk around 1:00 to confirm delivery. Even though we had clarified that we going to attempt to sleep in our sewer room. So, in general...we have had more pleasant stays at hostels in Turkey than at this 5 star in Montreal. If you have a sewage backup in the hotel I would not have the guts as a business to charge a guest to sleep in the disgusting stench that we had to sleep in...it was almost enough to make us vomit, but then we would have had to open the bathroom door to do that.
January 28, 2013
Rated 4 out of 5 by Flyingtailor Have to agree terrible valet parking
This is a good hotel but the doormen have been here for a long time and there valet service is not that good.
The location of the hotel is right in the heart of Montreal. I am not a fan of these big hotels but the locations makes up for it.
February 16, 2012
Rated 2 out of 5 by northfry Montreal July 2014
First of all my room wasn't ready when i got there so I choose to take another room that was ready. A lower class room. I was ok with that, but why bother asking my time of arrival if you are not going to bother to have the room ready? Then one bed in the room had a huge hole in the centre of it, there would be no way two people could sleep in it, the centre sunk bad. Then while my daughter was changing a staff man, not cleaning staff, opened the door, why, i don't know, this was unacceptable and very uncomfortable for my 15 year old daughter. The gum stuck on the headboard needs some attention too! Overall not a great experience.
July 18, 2014
Rated 5 out of 5 by Crystal73 Great Service
Stayed at the Sheraton Montreal in mid July for a business conference. Check-in was fast and my preferences were honoured. Really liked the key system - no struggling to insert a key card while juggling luggage. Room was clean and comfortable. Room service was good though mac and cheese was a bit bland. Two suggestions for improvement: 1) have to address the height of the shower head. I am 5'10 but there are many others taller and I had to duck when i showered and hit my head several times. 2) Also, updated phones would be good. Overall service was excellent at this hotel from reception to room service to wait staff and food served in meetings was excellent.
July 19, 2014
Rated 4 out of 5 by poomsae8 Short but comfortable stay
My wife and I stayed here for 3 nights while attending a martial arts competition. We didn't encounter any problem during our stay and had decent sleeps despite some minor noises from construction across the street. We paid extra for the club level access and found it convenient and worth the money. We didn't have time to use the pool so can't comment. We found the staff to be friendly and accommodating. We had to store 3 pieces of luggage on the day of check out for a few hours due to a later flight and had to pay $3/bag. This was a surprise since no other hotel I've stayed at had charged me before for this service. Other than that, it was a decent stay.
February 17, 2014
Rated 5 out of 5 by Saratogian Luxury surroundings/pet friendly
Wanted to bring our dog; other hotels charged extra fees, this one worth the extra base price (with no extra pet fee), as the hotel, rooms, and features were very nice. Did not give us a lower quality "dog room". Very nice pool and fitness center. Attractive lobby, restaurant, bar. Fast elevators. Wanted to go to a nice french restaurant nearby, and tried leaving our dog alone, but when she barked we decided that wasn't right, so we opted for room service (we almost never do that) and we were very pleasantly surprised by the good food and great service. It is not real close to the attractions of Montreal, e.g., 20 blocks/1 mile to the Old Port area, but that was OK. Museum of Fine Arts not far. Very pleased with our stay.
October 13, 2014
Rated 4 out of 5 by Worldtizen Good hotel, great location, but front desk staff need better customer service
Hotel is great, in the heart of Montreal and good beds, yet the hotels front desk personnel is always lacking good manners and professionalism. I don't know why, but this specific location has always had front desk personnel that are a little arrogant and rude. They basically make you feel like you are bothering them. If the westin was closer, I would opt for that hotel.
November 9, 2014
Rated 3 out of 5 by AGMTL Great property, but
Great property, great location and amazing staff. It would have been a truly memorable weekend experience had it not been for the pandemonium that broke out close to midnight outside our room in the corridor, and probably lasted close to 30 min before the hotel security took care of the situation. But in the process, it woke up my 3.5 year old, who was traumatized for the remainder of the night. A perfect spoiler, if there was one. Besides that, the hotel lounge offers some the best city views, the pool area is clean and gym well equipped. The fact that hotel is only a block away from Saint Catherine St., makes it an ideal location for shopping and dining options.
March 24, 2014