Rated 1 out of 5 by revrdk Very Disappointed
Unlike my intial stay, I was very disappointed with this overnight stay. The service was "horrible" and borderline biased.
December 5, 2013
Rated 5 out of 5 by Noemi The best customer care service
The hotel is amazing, But the service was better. Just feel the pool area should stay open a little bit longer since it's the summer.
August 7, 2012
Rated 5 out of 5 by gaprince An excellent stay
This was my first stay in a number of years and I must saw it met every best possible standard. I will definately stay here again.
July 12, 2012
Rated 1 out of 5 by michelle Horrible
No power, rude staff, no hot water...all night without a back-up generator. No wake-up call, really what else could go wrong.
March 14, 2013
Rated 4 out of 5 by Storm62 Nice Launching Point for NYC
Overall, a pleasant stay. Front desk late night personnel was especially helpful. The room was comfortable, as expected. The only significant misstep was at our only meal taken at the hotel. We just missed brunch on Saturday; so, we ordered from the lunch menu. As an example, the BLT seemed composed of leftover bacon pieces from the earlier brunch (plentiful but fragmented and unheated). The lettuce was brown-edged and the bread a bit rubbery. The coffee had a distinct brunt taste and was never served hot. Generally, this food experience was much below what I have come to expect at Starwood properties over years of business and personal travel.
May 21, 2013
Rated 5 out of 5 by Mayur658 Great outside appearance and large rooms
Great First Impression, Nice and large rooms and helping staff.
August 22, 2012
Rated 3 out of 5 by Nicole367 A little fristrated
Same menu at the pub and Jesters court. To eat from the Menu there was an hr wait. The menu which is the same Buffet was disgusting food. High priced food should be good. Not dried out Mac and Cheese and boiled hotdogs for 18.95 ..Not only did we have to pay basically 20 bucks to eat per person ..BUT after going to the buffet we come back to our table where an EMPLOYEE (waiter) is on his CELL PHONE SITTING at our table ..With our stuff on it ..my husband puts his plate down in front of the guy and he rolls his eyes at us!!!! After asking him to remove himself from the table TWICE ..I asked a waitress to please get him out of our table! !!! 3.50 per 12.oz can of Coke ..I can understand a raise in prices because it IS a hotel but really?? 3.50? Our TV didnt work in our room ..The front desk said they would take care of it ..never happened ..No one ever fixed it ..It had sound, no picture ..There was hair in our shower, which is gross ..I got charged 3 days of internet when I was there two nights, and they refuse to take the one charge off ..There was a lot more ..I think for now on I will stay at another hotel ..Not happy ...I will be putting my reviews on a few blogs and papers if some one doesnt make an effort to fix things ...
April 29, 2013
Rated 5 out of 5 by jjc2013 Nicely remodeled since my last stay in 2011
Looks great, warm and cozy with an attentive staff
June 28, 2013
Rated 5 out of 5 by Minnie11 Short Stay
My stay was short but very pleasent
June 21, 2013
Rated 5 out of 5 by cookie11 wonderfull
wonderfull place to stay at
August 29, 2012
Rated 5 out of 5 by MFrankfurt Great stay & Excellent staff
We have been staying here a few weekends out of the summer and we quite enjoy our time here.
The hotel has beautiful grounds and is kept very clean. The rooms are nice and spacious. The hotel staff are very professional and courteous.
Upon check- in we were met by Pratika & Vanessa, who were both very kind professional. They happened to remember us from a prior visit, which was nice.
The hotel has two salt-water swimming pools, which were a bit crowded, but that is expected for a summer weekend.
The hotel has a restaurant with great food and excellent service. Thomas helped us in the restaurant. He created some tasty cocktails and provided some delicious food recommendations. Thomas spoke to our kids as if they were adults and the children enjoyed the attention.
The Starwood Preferred Guest Club Lounge was good also. They had a security guard, which was perfect.
It kept order to who was supposed to be there, vs. other people trying to sneak it to abuse it. Unfortunately, in a past visit, we experience some unkind people apparently feeling entitled to get in, when they were not supposed to be there.
For those of you who are visiting, it is worth getting the upgrade to the lounge. It is a nice touch, as you are provided a light appetizer/meal in the evening, then breakfast in the morning. Alyssa, in the club lounge, was wonderful. She was very attentive and personable.
August 26, 2013
Rated 3 out of 5 by DonnaMarie Staff quickly fixed problem
Overall I will be back, thankfully because of the attention my room was given after I saw some problems. These were not "little" problems. I only complained about the one, which was the fact that my bed sheets were stained and had hair everywhere when I pulled the comforter back. I WAS SHOCKED, TO SAY THE LEAST! I did call the front desk and they sent housekeeping up to redo the bed. It sill bothered me though. Especially since the glasses in the bathroom were filthy as well. I did not complain about that, I just didn't use them. I did expect more from such a nice hotel.
June 2, 2014
Rated 1 out of 5 by Nicole367 Never again
I thought after my last horrible experience, we would try ONE last time this hotel. Since its convenient to what we were going for. I was wrong. Long black hairs in the bed and dirty pillows! REALLY? My husband is bald and I have brown hair, wasnt ours! Bathroom, same color hair on the shower walls, GROSS! First morning go to the buffet for breakfast. Martin, our waiter said NOT ONE word to us! After our meal was half over I asked a hostess, who our waiter was. Them Martin came, but the black thing with the check on the table, and walks away. Not "would you like a drink?" not a have a nice day ..NOTHING. Like who does that? So NO tip for him. It is lovely having a breakfast with no one offering you anything. Not even to check up on us ..I really wanted to like this hotel. Do not think any more chances will be given. Our points were still not added, even though we have stayed at this hotel before. We put the sign on the door for the extra points or the voucher. Never got it. When we left Sunday, it was still on the door. The extra things I requested were never sent up. Not recognized at all as a SPG member. No fridges available. Good thing I brought a cooler. Had to park far from the hotel!! If you are having a convention and they are not staying at the hotel, how come the people who ARE staying at the hotel can not park AT the hotel. I have a terminally ill husband who needs a double hip replacement and you cant even park at the hotel where you are staying. I am so disappointed. Unless they are going to give my husband and I a free weekend with free meals as a get away as a sign of things might change, no thanks. I will write my reviews in all the papers that I have and to all my friends who were thinking about coming here. Yes, I do have a lot of celeb friends and have multiple critics to that rate hotels. Its really sad when an employee tells me about another hotel near by ..that is cleaner, friendlier, cheaper AND has hot tubs. She said she wouldn't stay at that hotel. If they wont, why would I?
October 29, 2013
Rated 1 out of 5 by MOC2013 This hotel is an outrage
I booked my elderly parents for two nights at the Sheraton Parsippany Hotel as a Christmas gift. I paid extra for the handicap room, thinking they would be more comfortable. We arrived about 6:30 PM on Friday evening. There was no one at the front desk. After about ten minutes, I asked the doorman to assist. My parents, at 81 and 82 years old, have difficulty standing for extended periods. The doorman returned after another five to ten minutes. The staff, it seems, were "busy". We finally checked in. I got my parents down a very long corridor to their handicapped room. I found it had no refrigerator for their medications. I returned to the front desk to found out I had to pay $15 additional for a small refrigerator per day because the handicapped rooms do not come equipped with refrigerators. I agreed to the $15 payments, given my poor parents were finally resting. When I returned to the room, I found the pocket door to the bathroom could not be opened even by my able-bodied twenty year old son. Amazing. I returned to the front desk to advise of the issue. I took my parents to the hotel restaurant, the Tipperary Room, for dinner and explained to the front desk manager we would be out of the room for at least two hours. I was assured both the refrigerator and door would be present and working upon our return. The $15/day refrigerator was indeed present in the room upon our return but it was placed in the floor, completely inaccessible to my elderly parents. The bathroom door had not been attended to (or even looked at) by "Engineering" . When I returned to the front desk to ask for a table to raise the refrigerator, the manager explained the problem affecting the bathroom door was "severe" and to be fixed the next morning. I asked the obvious: "Why rent the room when there were known problems?" to which manager responded the bathroom door was not a big issue. Given my parents were again resting, I did not see the need to move them to another room but I should have. The table finally arrived at ten PM, inexplicably late and interrupting my parents' sleep. "Engineering" arrived the next morning at nine, rudely awakening my parents. My parents requested "Engineering" come back in half an hour, which they did. "Engineering" then proceeded to work on the bathroom door until noon, during which time my parents could not utilize their bathroom. They were advised to use the common restroom near the restaurant, on the other side of the hotel (realistically, a football field away). Again, my parents are 81 and 82 years of age. Are these people kidding? What does handicapped mean? What does service mean? What does Sheraton mean? I bought a known brand to ensure a positive experience for my parents and my family. This hotel is an outrage.
December 24, 2012
Rated 5 out of 5 by Wizard62 Fitness Center Excellent!
The Sheraton Parsippany not only offers the 5 star room and service one expects from a Sheraton but also has a fantastic fitness center complete with pool, steam room, sauna, jacuzzi, and all the weight and nautilus equipment any fitness buff needs to maintain their exercise routine while traveling. I was very impressed. My only area of dissastisfaction was with the hotel restaurant, whose service and food was subpar at best. Don't let that be a deterant to staying at this wonderful hotel though as there are many good places to eat nearby. I would definitely return to this Sheraton for another stay if my travel's called for it.
November 1, 2012
Rated 3 out of 5 by BoRP My stays for the last few months
Just wanted to give you some constructive feedback:
(1) When Mary is in the Club Lounge in the morning everything seems to work smoothly - when she is not around everything seems chaotic
(2) In the evenings the Club Lounge seems to close very early, the food selection is poor and if you arive at 7pm you will probably only get dessert... Compared to Sheraton in Universal City, CA the evenings are very poor
(3) Monthly SPG get-together last week was bizarre - good snacks and wine but only one person from the hotel said hello to us - the rest didn;t even acknowkledge our existence...
(4) The quality of the food in the restaurant bar is appalling...
January 28, 2013
Rated 3 out of 5 by independent over rowded
room was not ready at 4:40PM, refrigator was unavailable although you have to call every 20 miutes as their request, finally i spoke to chris who promised to delivered right away but he didn't, i have to beg them because my med which need refrigerator, finally the delivered at 10PM and for course they charge 15$ for each night
swimming pool area is so crowded, not enough chair, swimming pool is not clean
room is clean and neat, but the don't have safe deposit and you don't know where to put you staff , money,and other important document,even nobody touch any of them, the women who clean the room was very nice and honest
July 8, 2013
Rated 4 out of 5 by chadb Business Trip
Outstanding stay with Sheraton Parsippany while there on business last week. I would recommend this hotel for leisure as well. Great facility and amenaties. Close enough to EWR yet far enough to feel like your'e secluded in the forrest.
June 23, 2014
Rated 2 out of 5 by metaltrader unsatisfactory experience
booked the hotel for a romantic getaway. the hotel was overrun with unsupervised kids, the pool was overcrowded and ran out of towels, there was garbage left around. only place in the hotel we found peace and quiet was in our room. we were looking for a high-end hotel experience, what we got was a low-end motel experience. RE: pool...apparently they sell local memberships to the pool and exercise facilities. as paying guests, we were unable to enjoy the pool and my guess is that non-guests with memberships were part of the reason for the overcrowding. seems Sheraton has to decide whethere they want to market themselves as high-end guest-oriented experience or LA Fitness experienc.
July 11, 2012
Rated 5 out of 5 by traveler The staff more than rose to the occasion
There was an extreme challenge for the staff and guests. A transformer blew and the hotel was without power. There was a backup generator that supplied minimum power so we were able to get into our rooms. I wanted to point out that the staff did not wait to swing into full motion. They were wheeling carts through the lobby making sure noone was without water or snacks. They ordered pizza and served it in the lobby area. They handed out glow sticks and tried very hard to be accomodating. Not once did I feel like they were not working to fix the situation at hand. I will definetly stay at this hotel again!
March 12, 2013
Rated 2 out of 5 by Holmes34 Overall a bad experience
Decided to stay in the middle of a long road trip last minute. After being very tired and checking in late a night to grab a few hours rest, we were very unhappy to find an air conditioner that sound like a snow blower starting every 15 min all night long.
10 min. After Checking we called the front desk to request maintaince and were told the the staff that all they have for the night. The next morning I explaindedmthis issue to the man working the desk and how disappointed I was that I had to use my sog points for this experience,. I was told I would receive a call from the manager and never did.
August 26, 2013
Rated 4 out of 5 by calibp7 Not bad but...
Our stay at this hotel was appreciated but the room that we stayed in was located near the ice machine so the noise kept startling me everytime it was in use. There was a miscommunication in regards to breakfast in the morning and we were under the impression that it was complimentary only to find out, after we served ourselves at the buffet, that it cost $20 each. We don't think we'd stay at this hotel again not because of breakfast but for other reasons. The staff should make it their duty to better communicate their services, as we weren't the only one who thought breakfast was complimentary. And I am a preferred spg guest who is committed to staying at any hotels affiliated with them.
February 23, 2013
Rated 4 out of 5 by brekke Cavalier show
Your hotel was lovely, and met or exceeded my expectations for my room, and our club's use of the ballroom, etc. I would say that my only dissappointment was the food. My one time at the breakfast buffet was a real dissapointment - $21 just for me, and the food was well below average even that you would get for a free breakfast in some other hotels. I attended our club's gala event, and since i had waited in line for 20 minutes at the cash bar, I ended up at the end of the food line. imagine my surprise when most of the food was GONE! Unacceptable. the taste was average, selection not up to par.
October 24, 2012
Rated 5 out of 5 by Atlantis225 Kudos to the hotel staff; Hotel restaurant could use some work
First, I want to say that the hotel staff is great. I had a particular situation this week where I did not have my iPhone charger, called guest services and Erin actually offered to let me use her personal phone charger for the week to which I could return it upon check out. I thought this was a great gesture of customer service and this little deed made a big impact for me.
Second, I want to point out how much potential the hotel restaurant has. The first impression is great with the ambiance and TV's surrounding the dinning room making for a classy environment. However, the wait staff and food are very mediocre. It changes the mindset for nights when you do not want to go out to eat for a long dinner outside the hotel, but instead of staying and eating at the hotel restaurant, you go out to eat anyway because of some past experiences which did not live up to expectations.
March 29, 2014
Rated 4 out of 5 by Bevo4 I Really Enjoy this Hotel Most of the Time!
My husband, small dog and I stay at this lovely hotel every other month usually for at least 3 nights while visiting family. Generally we love this hotel and have minimal complaints. The 2 consistent areas needing improvement are the lack of luggage carts at check in on a Friday afternoon and the hotel being SO crowded on week-ends with many many events that the wait for an elevator is very slow and many times we can't even find a parking place. We have occasionally experienced an "attitude" with employees but most are quite helpful and friendly. Housekeeping is outstanding all the time. It's a great location and the Club Lounge is delightful with the best coffee of any hotel I've ever stayed in.....really.
September 24, 2013
Rated 4 out of 5 by Terrrrrr Night before the wedding
Other than the 8:30 a.m. Indian Wedding Parade waking me (our room was on corner with great windows, but close to the ballroom entrance) it was one of the best stays ever!
We asked for a cot and received it complimentary for first request..room was great sq ft for 3 of us preparing for a nearby wedding that day....also got internet for free when I joined SPG club!!!
THAT'S CUSTOMER SERVICE !
May 29, 2014
Rated 5 out of 5 by Vic54 Picturesque Hotel
What a great looking hotel. Shows outstanding with huge meeting and Ballrooms. Beautiful clean rooms make you feel as though you were at home.
Very courteous and professional staff.
March 3, 2014
Rated 5 out of 5 by RGutierrez Personalized Attention
I have been traveling for work in the north east this winter and I usually go out of my way to eat healthy when away from home. After ordering food in the restaurant I made a comment to the staff about having the food prepare with low salt, minutes later the chef actually came out and asked me how I would like my food prepared. I don’t remember this ever happening to me before. The staff at the Sheraton Parsippany certainly showed me a level of customer service basically non-existing in other area Hotels I have stayed.
Thank you for the extra attention,
February 9, 2014
Rated 4 out of 5 by 500NightsLifetime Good Sheraton except for the pub food
Pub food was sub-par. Tried it several nights, but no hope.
June 10, 2014
Rated 1 out of 5 by Noah Terrible
Every time we asked for something the service outrageously unsatisfactory. This included being told room service would take 30 min but took an hour and 10, causing us to be late for our conference, finding a live fly in the salad from room service, having to call the front desk multiple times for things, staff having bad attitudes, not getting our fridge delivered for 24 hours and being charged for that day, the restaurant not being open at a time that our conference broke for a meal (and not enough time to go out), the list goes on. I would never stay here again.
June 27, 2012