Rated 5 out of 5 by WalkingDeadFan Excellent hotel in Springfield
I have stayed at this facility for the past two years, and it is superb. Rooms are recently renovated, beds are very comfortable, and the amenities are great.
I was at a toy train convention, while my wife stayed behind and used the pool and spa facilities. We booked the Club Lounge floor, and she was able to relax, study for school, and enjoy herself the whole day.
We did not eat at the hotel, but they made excellent recommendations for local restaurants and the location of the hotel makes it a five minute drive to the Big E for the convention.
January 27, 2014
Rated 4 out of 5 by writer12 Great area and very nice hotel
This hotel was great. The staff was very welcoming and helpful- they helped me with understanding the parking and with the activities that could be done around the hotel considering the time of evening we checked in. I would have preferred for the pool to be open. The room was great- the bed was perfect- could have been firmer but i like them firm- the linens were very nice and crisp and the shower had a very nice pressure.
The area around the hotel allowed for us to take advantage of the nightlife which was great because of the walking distance.
October 9, 2012
Rated 5 out of 5 by Jeanie57 Excellent Location to Everything
We stayed at this property overnight before my Grandson left for his tour with the USAF. This hotel is where the recruits stay before they leave for basic training. It is an excellent hotel in that everything is either there for you or is within walking distance.
The rooms were spacious, clean and comfortable, beds were very comfortable and the comforters on the beds were very nice.
The staff at the hotel that checked us in were very accommodating, they even provided us with connecting rooms so the entire family could be together throughout.
June 11, 2014
Rated 3 out of 5 by Mac52 We were diappoinged with our 2 night stay
We ordered breakfast in our room on our first morning and came back in the evening to find breakfast tray still in room where we left it. Housekeeper also opened our door at 9:00 to come in, and came in.. Desk clerk never asked us for a time we were leaving or to expect this. Paying12.50 per night to pak is extravagant.. breakfast exepensive and not worth it. ALSO asked for tea and was told hotel only had earl grey and green tea, not breakfast tea. We come to Equine Affaire every year (12 years) and we disappointed and will not return again.
November 11, 2013
Rated 4 out of 5 by BigEluva Great hotel but breakfast buffet needs A LOT of help
This is a wonderful hotel. Beautiful rooms. Great proximity to the Big E. Parking was a little hassle but not a big deal. The only issue was the restaurant. This was a Sunday morning. The buffet was poorly supplied with food and the wait/kitchen staff was less than enthusiastic about getting it re-stocked. And if you wanted to order off the menu, forget about it. Not happening. Too bad because up to that point our stay was very pleasant. If you're staying there soon I suggest you do some research and find a different place to get breakfast.
September 30, 2013
Rated 3 out of 5 by SP2072 SIX FLAGS STAY
I had my son and his friend stay with my fiancé and myself. The room was very comfortable and we were exhausted when we arrived at the room 10:30PM. We had gone to Six Flags and were going back there the next day. We were not happy campers when we got a phone call at 6:25AM and stated that breakfast was being served at the 2nd floor when we had already placed a breakfast order night before. We then had the chamber maid knock on our door at 7:20 to come clean when we were all still sleeping. I felt that you were trying to rush us out the door especially when the checkout time is much later than that. Then we got another call at 8:00 saying that all our breakfast came with free orange juice. They couldn't have just given it to us without calling us
August 1, 2013
Rated 4 out of 5 by Fettori Best Front desk staff
I am a platnium SPG member with an annual stay numbers in the low 100's. I dont normally fill out these surveys but I thought I should reflect my experience with the Springfield Sheraton front desk staff. The front desk staff at this hotel are the best I've seen. They greet me by name, they are extermely friendly, and it is very much a warm welcoming experience. Ally, Joseph, Joey, Gavin, and the others are a extremly great asset to this hotel. I'd suggest they all should recieve a handsome bonus for the exceptional customer service.
June 12, 2014
Rated 5 out of 5 by Catrina Visiting family
This was an exceptional hotel, though parking was not available in their garage and we had to pay to park in overflow and walk in the rain.
even though i rate this hotel very highly. the room was beautiful and the bed was as comfortable as my own. linens were superb as were the king size pillows with shams. the view of the river was pretty and the windows actually opened even if just a few inches...we could bring in the cool, fall air. Breakfast was very good also. so glad i chose Sheraton in Springfield. there were many other choices.
October 8, 2012
Rated 4 out of 5 by AMTT15 Hotel for Stay at wedding
We stayed here as part of a group for a wedding that was in the area.
Check in and check out was fast and efficient. The room was clean, found it very dark even with all the lights on. Didn't like that the sink was in the bathroom, so couldn't put on my makeup if my husband was getting ready, etc.
The beds and bedding were nice.
We had brunch in the hotel the next morning, it was fine.
Best thing is it's right off I-91 so very convenient to get to.
I would give it 3 1/2 stars, there's no way to do 1/2 so I gave it 4.
August 19, 2014
Rated 1 out of 5 by LDMassachusetts Doesn't Deserve the "Sheraton" Name
This was the WORST hotel stay I've ever had (and my first ever negative review on this site). First, the air conditioner did not work and it was not fixed as promised. Then the waitress at the hotel restaurant rolled her eyes at us when we showed up at 8 pm for dinner. A party of 8 showed up after us and it was made clear to us that we would not be served for well over an hour (we went, instead, to McDonald's). Last, the hotel staff asked us to leave after the first night (we booked 2 nights) and not only did I have the e-mail confirmation of this, but the hotel itself had written the CORRECT checkout date on our key card holder). The beds were lumpy and uncomfortable. They should not be a part of the Sheraton or SPG family. The spa was not functioning,
June 3, 2012
Rated 4 out of 5 by RyMD Really nice hotel
This Sheraton is nicely designed, and has beautifully decorated rooms; while the exterior is a bit dated, and certain parts of the hotel look like they could use a bit of a face lift, most of the hotel screams of contemporary styled furniture and design.
The hotel is very spacious, and affords the guest with many accessible amenities. The staff are eager to help, and are more than willing to rise to the occasion (i.e. I had a cleaning lady help me store my luggage on the side, because the reception was so swamped with people).
My only gripe is that the internet was not complimentary; in such a nice upscale hotel in this day and age, one would have expected this to be provided. There are however, computers available on the second floor that provide from access.
December 12, 2012
Rated 5 out of 5 by Mopreach Thanksgiving Stay Was Great
On arrival the day before Thanksgiving Day it was day with a Big Snow Storm.
I had reservations and was able to check in early which helped us to relax.
December 2, 2014
Rated 3 out of 5 by HungryConferenceAttendee Food Service Was Horrible
Six of us went into the restaurant for dinner. We had a 5:30 reservation, and told them we were in a rush and needed to be out by 7 for a meeting on site. It took 20 minutes for a waitress to take our orders. The restaurant was less than a quarter full. the two people who ordered soup got it about 20 minutes later. The rest of the table waited and waited and waited for food. We watched other tables that came in after us get served the same dishes we ordered. We kept asking the waitress, and she said it must be coming right up. Two people joined us at 6:15, ordered, and got their food at 6:45. At 6:45, we asked the manager where our food was. He said he saw it in the kitchen and it would be out soon. At 7pm, we all left with no food. I would NEVER eat at the hotel again.
May 4, 2014
Rated 2 out of 5 by AD47 traffic outside room
could not sleep-8th floor sounded like we were in bed on the highway underpass room was very clean and roomy staff friendly- doors shut very loudly-food at event was ok only provided tiny plates for our entrees had 1 chef for hundreds of guests at a pasta station??
November 23, 2014
Rated 3 out of 5 by Debbie1958 Getting Frustrated
I stay at this hotel every time I attend a residency weekend at AIC. The first time or two that I stayed I was very happy with the service and the accommodations. The past couple of times though I have not had the best experiences. Wifi is now $9.99 a night (it was free the first couple of times), and the elevator from the garage was not in service. That is pretty inconvenient when carrying a heavy suitcase. However, I will give the hotel one more chance before trying to find another as these things happen.
February 24, 2014
Rated 3 out of 5 by NitaC Conference Springfield MA
Requested repairs to bathroom tub which did not occur. Bathroom light very poor, the very dark decor probably contributed to this. Hotel is very noisy - sound from other floors appears to carry.
No Hotel signs for the conferences? There were a few groups at the hotel it would have being nice to have signage in the lobby welcoming the various groups.
November 10, 2014
Rated 4 out of 5 by Mugs51 A little bit mixed
The Fitness Center is great.
The club floor and the employees are wonderful.
There is a new chef, Jeff, that is making much better main dishes for the club floor - this makes my stay much more enjoyable.
Not so great
Picks has a salmon salad which I really enjoy. However, in the past few weeks they went from giving about an 8 oz size to a 4 oz size, for the same price. I am not happy and feel it is too high priced. The staff are great - I just think they made a bad decision on the portion per cost.
May 16, 2012
Rated 5 out of 5 by mort Front desk is much improved!
The front desk staff was much friendlier and responsive thna the last few stays! Only complaint is that the pillows are too big. I seem to recall haing many small pillows instead of 4 giant pillows. A mix of big and small might solve the issue
November 17, 2014
Rated 3 out of 5 by Sarah02222 About what I expected, come early for parking
The main areas of the hotel are nice and have been redone in the past several years. My room was somewhat rundown. The chair had threads hanging off of it, the toilet seat and lid were stained. It was difficult to get the room cool even though I am usually cold. Also, I was attending a conference in the hotel and the hotel ran out of parking. Several of my colleagues were directed to other garages at nearby hotels and then later told by hotel staff that those parking lots were "unsafe."
March 21, 2014
Rated 3 out of 5 by SPGeek CONTEXT IS EVERYTHING
There are, unfortunately, very few Starwood hotels in New England outside of the Boston/Cambridge area. The Sheraton Monarch in Springfield is a nice hotel with an exceptional staff.
This is Springfield, MA we are talking about. It's a city that has seen much better days. The economy is weak and I'm sure the staff is underpaid due to this. With this in mind, the 'service with a smile' is still intact. The hospitality business is a tough business under ideal circumstances but in a city like Springfield where you know that folks are working hard just to get by, I think it is a testament to the character of the hotel staff that they provide great service. Hotels don't exist inside a bubble; they are part of the community and this hotel rises above the hand it's been dealt. Just something to keep in mind.
March 25, 2014
Rated 2 out of 5 by Sarah32 Would not recommend
I booked a room for one night as an anniversary gift for my fiancé. I was told I would be staying on a club level floor with a jacuzzi room. I got to the front desk to check, was checked in, NOTHING, was explained to me, handed a key card, and told to take the elevators to the right. I get to my floor which is not a club level and no jacuzzi tub. They move me to the floor in a room with no fridge and never activated my fiancé room card so he could get up to the floor when he arrived.
February 18, 2013
Rated 5 out of 5 by Lark Above and beyond , very comfortable
I just got back from a long weekend stay, I had two rooms booked for the equine affaire event. I have stayed at many different hotels but I have to say the sheraton in springfield is above and beyond. the room was very clean and the bathroom was also there was a lot of little extras that were unexpected and enjoyed like a bathrobe!! The staff was excellent and friendly. We had a great stay. The parking is a little tight but we managed and I will be using them again next year!!!!
November 11, 2013
Rated 2 out of 5 by LS516 Needs a Face Lift
We arrived on Wed to stay on the 8th floor. The room was very comfortable and the staff helpful. The next night we moved to the 12th floor (club room) for 3 more nights. I wished we had stayed on the 8th floor. The wall paper was pealing off the wall in spots and there was water stains in various points in the ceiling. The club room was OK but usually crowded and the food had to come from the downstairs so we found ourselves waiting. There was one coffee machine which was constantly in use and again we had to wait.
The staff was very pleasant and helpful in getting us 2 rooms next door to each other. I would have preferred to stay on the 8th floor and had adjoining rooms and went to the restaurant for breakfast. The cost of the club room is over $200 which we payed for the first night and then got a promotion for $56 for the following 2 nights. Had I payed $200 for all 3 nights I would have been very upset as the room and services did not warrant that price.
Again, the staff was pleasant but the room and amenities was not worth the money. It would have been better to offer a continental breakfast free with our stay.
November 19, 2014
Rated 3 out of 5 by totrav Rave review for one reason
I have stayed at your hotel several times now, as my son attends college in town, and I am a travel agent. The service at the hotel as a whole was less accommodating then I would expect. Mostly the front desk was not friendly. The restaurant staff and service was awful with the exception of Shawn the chef, who was friendly, helpful and professional as well as a good cook. I think we will be looking at staying on the other side of the river next time.
September 2, 2014
Rated 5 out of 5 by JRHPITO Honest people
I was upgraded for free from the same young lady who upgraded us for free our last visit. This is our third time. I left my Samsung galaxy s4 phone. I called the next day and they held it for me to pick up. I love this place. I am a resident of Springfield and go here with my wife to get away from it all and unwind. What a pleasure!!!! Thank you Heather director of housekeeping for holding my phone. I hope you enjoy the dunkin donuts I bought you guys
Mr. & Mrs Juan Hernandez
February 10, 2014
Rated 5 out of 5 by FremontDave Great hotel with lots of available features
I stayed in a very clean and comfortable room. Great pool for lap swimming as it is a good size for a hotel pool and the exercise facility opens early. The food at the bar/restaurant was excellent and the staff was friendly. You do have to pay for parking that is part of the hotel but it is not too costly for an underground facility in a city. Internet service in the room also had a charge but access to a computer and printer at the business center was available for free.
November 11, 2011
Rated 4 out of 5 by vvvvv staff at PICKS restuarant
The staff at the PICKS restaurant were particularly wonderful, fast and pleasant when I was having breakfast each morning-great way to start the day.
I realize that it was very hot outside when I was in Springfield but my room was freezing and there was no way to turn down the fan which was blowing on me all night long.
Also-I wish the pillow selection could include a pillow that wasn't so fat.
Overal my stay was very pleasant and your workout facility was good.
July 19, 2013
Rated 2 out of 5 by DMX1 Wont be going back
Poorly managed hotel! Out of the 5 rooms the small group of us booked, 3 rooms were supposed to be with 2 double beds, but at checkin we were told the hotel was overbooked for double beds, and some of us got stuck sleeping on rollaways. I wonder how many other guest didn't get the rooms they reserved this past weekend. The one morning we ATTEMPTED to eat breakfast in the hotel was unsuccessful as well. Poorly organized and understaffed. Dunkin Donuts did a better job.
April 29, 2013
Rated 5 out of 5 by Poppyboy Cooperative Spirit
From the time of our Reservation in early April, we found the staff from the top(Chris Gill) extremely cooperative. We had a few unique requests and issues, and on every level(Charice, Gavin, Joseph) \, all Sheraton Employees were extremely courteous and helpful. Maid service was excellent, food at the VIP Pub tasty, adequate and reasonably priced.
We had a great stay during our Brimfield/IEA Horse Show stay. Congratulations on providing a great Hotel Experience.
May 19, 2014
Rated 5 out of 5 by Ja52 This hotel was very comfortable
My husband & I stayed at the Sheraton in Springfield for 5 days. The hotel was clean, the bed & pillows were very comfortable, & the staff was very nice & accommodating.
The only criticism would be that the lighting in the room was on the dim side, which made putting on make-up & getting dressed a little more challenging. But other than that, we were very pleased. My son's wedding for 300+ people was held here and the Sheraton & their staff did a fantastic job!!
June 11, 2014