Rated 2 out of 5 by Carlos Disappointing
I stayed there for one night. The check in time was too long. No information regarding Express Check out was presented at the desk. The room was outdated; heating system noisy; shower, difficult to adjust temperature; TV slow in response,
March 15, 2013
Rated 5 out of 5 by Ghad Outstanding staff.
Brian, Steve and max at the front desk are the best you will ever find in the Hotel Industry.
Blesilda takes care of the lounge. A delightful lady..always smiling and greets everyone fith their name...a true example of "Customer Service".
March 28, 2013
Rated 2 out of 5 by Ls1234 Just ok
For price, did not meet expectations.
Room was not ready until well after 3
No free wifi
Room is outdated
Small bathrooms and not enough counter space on club room level
Bad smell in lobby
Smokers everywhere right outside lobby
December 7, 2013
Rated 5 out of 5 by Sarah55 Central location
First visit to Toronto, stayed here for 10 days. The hotel was large, very clean and in a great, central location. The beds were very comfortable and the rooms spotless, however because of its size it lacks the friendly, familiar touch.
September 13, 2013
Rated 2 out of 5 by LHad Service staff were a bit rude
I understand that dealing with a large conference must be difficult and trying for the serving staff, especially when it comes to serving hundreds of people at a seated dinner. However, my experience with a variety of servers was really negative. It was difficult to ensure that food was appropriate for people with allergies at our table. It was also difficult to address any issues with the staff, such as missing cutlery or some of our table not getting served. We made an effort to bring those issues forward in a kind way, without hostility and were returned with very rude answers, and an overall indifferent attitude to allergies or missing food. I found this to be very opposite to what I expected the level of service to be. As I said, I do understand that it is difficult to deal with a large number of people when serving meals in this way, but I really think the staff should not carry any frustration to the next table they are serving, because it detracts from the experience of a large majority of the guests..even those that were courteous and patient.
November 7, 2013
Rated 5 out of 5 by Shifrah89 Long Time Customer
I've been a frequent customer of this hotel since 1977. This is first rate 5 star business class hotel in the heart of downtown Toronto. I just wish that the restaurants and room service menu included lighter, vegetarian menu selections.
August 8, 2012
Rated 5 out of 5 by Neeta Anita
Very comfortable stay. Bed was very comfortable and pillows excellent. Had breakfast in bnb restaurant, a bit pricy but very good food. Sorry to have to pay $5 for a cup of coffee! Location is good and pool was fantastic. Very good stay.
January 21, 2013
Rated 3 out of 5 by derek1 EASY OPPORTUNITIES
HOTEL LOCATION is excellent, but faciliies are caught in a time warp. HOTEL ROOMS need to be renovated given peeling wallpaper, and dated look. POOL and GYM are excellent, but hot tub is crap. You guys could improve with a little effort.
March 2, 2013
Rated 5 out of 5 by MissBaby Great Stay in Canada
I arrived and found all the staff most helpful from parking to registering to support staff. enjoyed room service that was excellent as well. I would recommend this hotel greatly!! I attended a conference on site - excellent facilities.
October 9, 2012
Rated 4 out of 5 by SalsaB Canada Salsa Congress Weekend at the Sheraton
Once again a great event at a wonderful hotel at the Centre of everything in Toronto. My wife and I were Very satisfied.
My only issue is the cost of Valet Parking at $40 per night but this is a reality in a large Metropolitan City.
October 14, 2013
Rated 5 out of 5 by Flowers627 This hotel has helpful employees who are friendly and helpful!
Upon arrival I was greeted at registration by Lily who was extremely helpful!!! Gracious manner and friendly personality!
Rooms were very clean and staff made you feel welcomed.
I would highly recommend staying at the Toronto Sheraton.
September 18, 2012
Rated 2 out of 5 by mrl2012 Needs more attention to detail
My room had a cup on the floor right by the door, a used Starbucks cup in the coffee/tea machine (with the used tea bag still in it), and the TV remote would not interact with the TV (in other words, would not actually control the TV).
August 23, 2012
Rated 3 out of 5 by SFOSuperElite Great location
Atmosphere is very convention like, but it is a big property well located in downtown Toronto. Rooms are what you would expect, even suites (i.e. nothing special). Good value for money. Lounge not bad, but packed whenever I was there.
March 4, 2013
Rated 4 out of 5 by MAH2 Beautiful Facility
Visiting the property exceeded my expectations. Working in the industry, and getting that time to relax yourself is important. The hotel was beautiful and allowed me to feel like I was on vacation, even if it was only for one night!
February 26, 2013
Rated 4 out of 5 by ANIK Good.
A lot of good things to say. Some concerns but this review format does not allow to express them in a fair manner.
Much much thanks to one of the managers who helped my family have a most wonderful meal at the hotel Saturday night.
March 12, 2013
Rated 4 out of 5 by Kismis Birthday Weekend
A group of us stayed at the hotel, making a weekend event out of my daughter's birthday. The Location is perfect for anyone who wants to enjoy Toronto, everything is just walking distance. We are planning to come back in the summer.
December 19, 2012
Rated 2 out of 5 by Gidget8 Curtains and air conditioning old and falling apart
Curtains had holes in them and could not block out street lights. Air conditioning was noisy and did not keep room cool. This hotel needs renovations. Moreover, the hotel needs to have a faster check in system. Queues are frequent.
August 22, 2013
Rated 4 out of 5 by Topfloor All of Your Needs Met
Every time I'm at the sheraton I have nothing but good things to say about the staff. They are the absolute best in the industry. In the heart of Toronto, The Sheraton Center can accommodate any experience, and do it with comfort.
September 13, 2013
Rated 5 out of 5 by Dewsweeper perfect, except...
Loved EVERYTHING about the hotel, conditions, lobby, location...
seems minor but the TV didn't work very well. Picture was getting pixelated every few minutes... seemed to be on most channels, so it wasnt the individual broadcast.
March 1, 2013
Rated 4 out of 5 by Bets Room comfort
Although the control in my room was adjustable, when I went to decrease the heat, it didnt seem to work. I turned off the control and it still was extremely warm in the room even with just a fan running. The control was set for 18.
February 25, 2013
Rated 5 out of 5 by Medi Thank you for a Happy Birthday at the Sheraton
Thank you to Bless and the Club Lounge team for making my Birthday a special one. They sang happy birthday to me in the morning and in the evening I had a piece of cake, wine and a card waiting for me in my room.
Thank you Bless!
September 6, 2013
Rated 1 out of 5 by markae49 Elevators didn't work
I know their is a elevators workers strike but you can't run a hotel with 2 out of 6 elevators working and charge what you do for a room - it was incredibly inconvenient as never wanted to go back to the room - very unsatisfactory
June 1, 2013
Rated 2 out of 5 by JK47 Poor Stay
I have stayed at this hotel on many occasions. The location is excellent for my needs but I have always felt it to be more of a large convention style hotel - maybe a little too large for my tastes. My past stays were okay. However on my last stay - I booked a junior suite. I received a junior suite but in a dump of a location on the third floor. I had no idea they had such a dumpy section of the hotel. If you have mobility issues or large luggage, be prepared to navigate some stairs. The hallways and rooms had the distinct odor of cooking grease (maybe from the restaurant vents), the carpets were very dirty in the hallways, there was water damage, walls were filthy, etc. Though the room was fairly clean. I do appreciate that the hotel was pretty much sold out when I advised the front desk at check - out. The FD clerk just advised that they do not usually place Plat guests in that section and apologized. Ultimately, it is no big deal, but as there are many other options in Toronto, I think I had enough of this hotel and I will not likely stay here again.
August 29, 2012
Rated 3 out of 5 by Hemmy33 comfortable hotel however room was tired
The biggest problem that i had with this hotel and I have stayed there many times is that the bathrooms need some work. The heat register was falling apart, the wallpaper was peeling and the cleaning in the room was sub-standard.
June 27, 2013
Rated 2 out of 5 by petergir Bad Bed, Bad TV signal
The bed was uncomfortable, rails loose, very uncomfortable sleep. the TV kept losing signal which was inconvenient. The washroom was not very nice looking, stains.
Location was perfect close to shopping, venues, and restaurants.
February 27, 2013
Rated 1 out of 5 by Hurley44 Hotel under construction led to noisy and irritating stay
I was very disappointed with my stay as I constantly was bothered by the sounds of construction all evening. Also, both at check-in and check-out we had to wait a very long time as the front desk was understaffed at 3pm and 12pm.
January 6, 2013
Rated 3 out of 5 by Bob20000 Could not check me in
I arrived after the proper check in down and was told that the systems were down and I'd just have to come back in 1/2 hr or so. No offer to makeup for my lost time. I had to scramble afer checkin to prepare for a client meeting.
February 19, 2013
Rated 2 out of 5 by MS28 Pretty Disappointing
Unfortunately, the room that I stayed in was in need of a major update; the carpet was stained and well-worn and it did not meet the standards of a 4-star quality hotel. A disappointing level of service and not worth the money.
September 10, 2013
Rated 4 out of 5 by TLB2610 This hotel is very conveniently located for the business traveller.
Great location. Easy access, friendly service especially in the BnB Restaurant. The upgraded fitness facilities are a definite bonus, clean spacious up to date equipment and open 24 hours. Good value for the business traveller.
September 7, 2013
Rated 4 out of 5 by 2ne1 Fire alarm
I stayed 4 nights and the alarm went off twice, There should immediately send a staff to check the alarm while fire engines arrive. Before there is any major issue, maybe there is no need to panic the guests at wee hours of 1am.
August 20, 2012