Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • USA
  • Landkarte

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Rated 3.7 out of 5 by 2243 reviewers.
Rated 3 out of 5 by great location...average hotel The location was perfect for access to subways, taxis, theaters, museums and midtown restaurants. The hotel was certainly comfortable but nothing special. Room was renovated and was more than adequate but not what I would call luxurious. I thought the food was very OVERPRICED! Continental breakfast was $20/person + tax and tip added. Overall a good hotel if you can get it for a good price. January 13, 2013
Rated 2 out of 5 by Need to Pay attention to small details The best part of this hotel was its location. However, with all th money they are spending on beatifying it, they should pay attention to the small details. Our bathroom smelled like mold. The plastic curtain had not been replaced. Ice maker (in our floor and floor above) did not work. Management was made aware of this, yet it wasn't fixed. Parking should be validated. Too noise at night. July 15, 2013
Rated 3 out of 5 by Front Desk Needs Improvement When I checked out of the hotel. I asked the front desk clerk to email my room receipt to me. "Yes Sir. No problem." He never sent it. I even confirmed my email address with him while checking out. Now I have to contact the hotel AGAIN to get them to do what they promised to do before. Who has time for this??? And why doesn't SPG.COM allow you to see the bills from your previous stays? March 4, 2013
Rated 3 out of 5 by Huge property with unmotivated staff Noisy. In attentive staff. Overpriced food. Stay apmewhere else. July 24, 2014
Rated 3 out of 5 by Great location Overall I was pleased with the hotel. It was conveniently located and had nice amenities. My room was not adequately cleaned, with the bathroom tub, shower curtain and floor all having noticeable dirt. In addition, the carpet in the room had not been vacuumed b/c there was hair all over the floor near the full length mirror. The rest of the room was nice and well appointed. April 7, 2014
Rated 3 out of 5 by Simple Errors What makes the difference between a good hotel and a mediocre one? It must be the attention to detail. Over our 5 nights stay there were many instances from dirty towels, to no coffee cups that cropped up, which indicated a lack of attention. We have stayed at the Sheraton New York twice before but will not be doing so next year. June 1, 2014
Rated 5 out of 5 by Great Location, Rates and Staff For the 5th year in a row, we spent a Holiday weekend in NY. This hotel is located close to Radio City, Rockerfeller Center, Times Square, 5th Ave shops and of course the subway. NO rows of tour buses unloading at this hotel...very nice !! Room was clean. Easy checkin and checkout. Easy storage of bags before checkin and after checkout. High recommend it. We will be back. Happy Holidays. December 15, 2011
Rated 5 out of 5 by Safe haven during Sandy Great hotel and a great location, but must give extra credit to the excellent professionalism shown by the staff during Hurricane Sandy. The courteous, but understaffed workers were calm and collected and met our needs the best they could during a very trying time. Thank you, Sheraton, for helping us through the storm and the aftermath. The staff should be commended for an excellent job! November 2, 2012
Rated 1 out of 5 by Horrible Experience I stayed at this hotel for 3 nights 06/27-30/2014. I needed 5 but they messed up my reservations. They over charged my card for my stay and charged me for snack bar items from my room that were never eaten. My card was then charged for another persons room and the only way for me to get my money back was for this person to call in their card number. My bank called because they said that the Sheraton was trying to charge over 13,000 in charges on my account. I have spent over 6 hrs on the phone with corporate to be "accidentally" disconnected on and to be reverted back to the Hotel that made the original mistake. I'm getting no where with this place and I'm still waiting for internal affairs to contact me. I so disappointed in the Sheraton staff at the New york times square location, they have NO customer service skills. I'm not the only one in my party that is having issues with over charges on credit cards. If someone higher up in this hotel chain reads this, HELP. I want my money back and want the theif investigated that tried to use my card!!!!! July 3, 2014
Rated 5 out of 5 by nice stay we were in the city for a show. the hotel was within walking distance of the theater. we have stayed in the hotel a number of times and have always enjoyed our experience. July 13, 2014
Rated 4 out of 5 by Review comments Since the renovations, the rooms are far more comfortable and well equipped. The replacement of bath tubs with stall showers is always a plus. Room lighting much improved. Internet access satisfactory. However, I would suggest that a hotel of this stature, and price level, needs better restaurant facilities and options. June 6, 2014
Rated 5 out of 5 by Another wonderful stay We spent six nights in the hotel this year. This is the tenth year our conference was held here. Over the last four-five years, we've reserved a suite. The staff meets and exceeds some of our specific needs every year, in fact, reservations supervisor Sharon anticipates our needs each year. I can't say enough about the friendliness and graciousness of every staff member we encountered. December 18, 2013
Rated 5 out of 5 by Great location Room and hotel met all of our needs except for two small items 1, Bath room does not have any hooks ( where does your robe go?)or towel rods. 2, My wife is diabetic, we took sodas out of the mini bar to keep her medications and special diet sodas cold...We got charged for the items we took out of the frig (front desk took the charge off our bill) thank you. Rooms need frigs for our use. December 23, 2012
Rated 5 out of 5 by Great value I was looking for a last minute room as we attended a play. Found this property and was amazed at the price. Considering the location I expected the price to be double. Room was a little tight when we did room service but otherwise great. Check you bill however. I got taken seven bucks for something I didn't use - might have been someone else hitting the mini-bar since it is not locked January 19, 2013
Rated 4 out of 5 by Good location Location is good for NYC tourism. You can walk to many restaurants. Noise levels in hallways at night can be loud. As a SPG member, I was supposed to get complimentary water in room daily but this only happened on day 1. I mentioned it at check out and nothing was done. Food in restaurant ok, but I would recommend going elsewhere as there are so many great choices in a 1-2 block radius. January 22, 2013
Rated 2 out of 5 by was disappointed with this stay the cleaning person didn't adequately clean the room. for example, i left empty takeout boxes, and they never got picked up. when the ethernet went out, i called the operator. rather than try to get the ethernet fixed, he told me to use wireless. what he didn't tell me is that the wireless network was about 100x slower, and sometimes cut out completely. May 9, 2014
Rated 5 out of 5 by Fantastic Hotel & Location!! This was not my first trip to NYC but was my first time staying at the Sheraton Times Square. This hotel was wonderful in every aspect. The location is perfect, as it is a short walk to Times Square, Rockefeller Center, Central Park, and the Theatre District. Not to mention great restaurants in the immediate vicinity. This will be my first choice hotel for all my future visits to NYC. October 24, 2012
Rated 4 out of 5 by My stay @ the Sheraton I enjoyed my stay at the Sheraton, room & service were good. One feed back that you need to take into consideration" the mattress on the king size bed was uncomfortable!" I strongly suggest you add a pillow top to it to make it more comfortable to sleep on. June 27, 2014
Rated 5 out of 5 by Great hotel, great staff at a great location ! Arrived earlier then the check in time , but thanks to the friendly front desk staff , and also the housekeeping, we were able to "check in" in a very clean and comfortable room. Had an amazing 4 day stay and will be back ! Have to say a big thank you to Joy , front desk employee - very friendly, understandable, knowledgeable and nice lady ! Thanks Joy, you are the best ! March 26, 2014
Rated 3 out of 5 by Wasted Starpoints At the SPG agent's suggestion, I used 29,000 Starpoints to get 2 rooms (14,500 ea) on the Preferred Guest floor. On arrival, we got one room but the hotel said no rooms with doubles were available on those floors and we were placed in a double room on another floor. We could have had this room for 12,000 points so we wasted 2,500 points. Also, mattress was hard and pillows horrible. December 6, 2011
Rated 2 out of 5 by RUDE, RUDE, RUDE too long to write here but had a situation where I was "let in" to the wrong room, then had to move and left an item behind in the previous room. The staff was not very willing to help me look for it and wanted to give me a key to go look for it myself. They treated me like I was a criminal. I am starwood GOLD and will re-think where I spend my money next year due to this experience December 14, 2012
Rated 4 out of 5 by WNET, PBS in NYC, Ch 13 Alone, amongst a plethora of available television channels, Channel Thirteen returned only a frozen image of Bill Moyers. A visit by two hotel techs confirmed our suspicion that the incoming signal was blocked. They promised to have it rectified. That was early evening 25 June; a day later it was still blocked. When we left, noon 27th, it was still blocked. Who doing this, and why? May 29, 2012
Rated 3 out of 5 by Too small and pricey Room was very small. We had a corner room and you could barely walk between the beds and the dressers. There is no refrigerator except the minibar one that can fit nothing else in it. The breakfast in the lobby was ridiculously overpriced. For 2 adults and 1 child it came to $89! The scrambled eggs and fruit were fine but really!!! Location was nice to Time Square and it was clean. February 4, 2013
Rated 4 out of 5 by A comfortable stay in a wounded New York Though New York had just been struck by the Sandy hurricane, our stay in the Sheraton Times Square has been just about perfect. The staff is friendly and extremely helpful and some little inconveniences with our room facilities were fixed in a very effective and timely way. The position of the hotel is just great, close to Central Park, the subway, Times Square and the 5th avenue. November 9, 2012
Rated 4 out of 5 by High Marks all around The location of the Sheraton TS is perfect for us. The rooms are nicely done and very comfortable and as a Starwood Preferred Guest, I appreciate the services offered on the Club Floor. Although the hotel large and is very busy with groups, they handle the crowds well in the large lobby and we have never felt crowded or uncomfortable. Thank you. May 11, 2014
Rated 4 out of 5 by Nice Renovation It had been a while since I stayed here and was pleasantly surprised. I had stayed in the former Sheraton Manhattan across the street because it was slightly cheaper. Since that is no longer a Starwood property, they have gone downhill and Sheraton Times Square has dramatically improved. Almost seems like rooms were bigger than what I recalled but I am sure that is not the case. December 12, 2013
Rated 4 out of 5 by Great Location Good hotel with a great location. Close to Times Square, Central Park, the theaters, and the Subway. Large and busy. Small rooms with adequate bath. July 14, 2014
Rated 2 out of 5 by Dirty Towels/ Poor Customer Service Response The front desk reservation desk was the longest line only two employees working. All the towels we received and requested all had a horrible smell. Person delivering was not friendly when we requested another set of towels but they also had a horrible smell. The guest services that we called also sighed and was unfriendly when we asked for towels. Location was the only positive. August 20, 2012
Rated 5 out of 5 by Great stay near Times Square Modern decor, tastefully decorated room, very comfortable. The front desk staff was welcoming and friendly and addressed a concern that I had with the room to my satisfaction. I would definitely stay here again because of its great location. June 29, 2014
Rated 5 out of 5 by Perfect Location We stayed for six nights and enjoyed everything about the hotel. There was a small mishap when we were unable to call an elevator with room in it, but it was the Memorial Day weekend and a call to the desk resulted in a quick response to our situation. The service and food in the 44th floor club lounge was very good. June 1, 2014
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