Rated 1 out of 5 by JSD2014 This Hotel is BELOW standard
First the hotel is being remodeled. You should tell me when I book it and your rate should reflect this inconvenience. Then I was given a handicap room that was not clean. Room service person was completely incompetent. This hotel is directly next door to a major corporate client and even they do not recommend this hotel.
February 19, 2014
Rated 1 out of 5 by ExMarrGSO WORST MEETING EVER!!
What's going wrong? Everything!!!!!!!! Attendees complaining about cleanliness, maids do 1/3 of the things normal maids do, construction is loud all day, at least 25% of the attendees have a broken or missing items in their rooms, sales staff is helpful, but not really accommodating, A/V guys leaves at noon so if something goes wrong after that, there is no one here to help, hotel is damp, roof is literally leaking into the lobby, Private Bqt. Event was weird in the "Atrium," used the bar that everyone else at hotel is ordering from, and didn't think to add a bartender for our event, long drink lines, coffee runs out and no one asks if we need more, then members are mad b/c there's no coffee, when I complain that coffee disappears, Event Mngr. just giggles and orders more, then it never comes, several attendees have had to move rooms because their rooms were next to be renovated, some rooms have mold, etc. etc. The main complaint is that the hotel is not accommodating, friendly or seem concerned at all when things go wrong.
February 7, 2014
Rated 3 out of 5 by RBCanes Under construction but trying
Hotel is under construction/renovation but we were warned. Wasn't much of an inconvenience and the front desk/hospitality staff went out of there way to please. New fitness center is nice as is Platinum Lounge. Housekeeping is surly, one bar of soap in the room doesn't cut it nor does two shower towels and no water. Struggled to get soap and towels and attitude in return saved me a few dollars in tips. Give the property a chance to finish renovation and then worth a try.
February 10, 2014
Rated 2 out of 5 by Melanieanne47 Trains, planes and construction, oh my!
I was expecting some construction, but not until 11pm. The trains came through at midnight, 2am, 4 am and 6:30 am. The room did not block ANY of that noise. Then, the planes began to fly over.... At that point, I gave up sleeping. I would have tried to stay an extra day to sleep so I wouldn't be driving so tired, but knew that the noise from the trains would make that impossible.
February 23, 2014
Rated 4 out of 5 by Darek not far from beaches
typical American all suits , old Sheraton this category. Small bathroom, disgusting typical American breakfast. Small dark club Sheraton.. For sure I will come back beacouse not far from many beaches
February 19, 2014
Rated 4 out of 5 by EMan6185 Hotel Website - False Advertising!
Website said Club level lounge was fully functional. Upon arrival, find out lounge in construction. As a Platinum member, no access/availability to breakfast daily, no evening hoerdures, no 24/7 access to water as usually expected @ Starwood hotels. Hotel only offered breakfast coupons for 1 day only. At a minimum, the website should have said lounge under construction. Very disappointed in this hotel's staff.
February 16, 2014
Rated 5 out of 5 by Coney9 Pleasant surprise!
The Sheraton at Cypress Creek has a beautiful atrium and foyer. Once the renovations are completed, it will return to its initial grandeur.
Special thanks for our cheese tray and invitation to the newly renovated club lounge.
Definitely a worthwhile place to stay with many restaurants, a 16 screen movie theatre and shops.
February 17, 2014
Rated 2 out of 5 by Anne90 This hotel needs improvement
A week before our arrival, we were informed that the hotel was undergoing renovations.
It was a little too late to find another hotel.
Our room was pretty comfortable, but we
had to request extra soap and there was no hairdryer in room. They were very responsive
to any requests we had. Our room was not
made up one day and they gave us two free breakfasts for the inconvience.
The other thing I mentioned was the pool
area was not clean or attended to. It was
not inviting to sit or swim in the pool as it
had a lot of debree in it, The chairs and tables were not wiped down,.
February 7, 2014