Rated 3 out of 5 by LisaGC23 Expected more
First time in SA. As Starwwod owners, this was the first hotel that did not honor a late checkout request. The Restaurant Market on Houston is not ready for prime time. The service was ...odd, the food, bad.
On the upside, we realized my husband had left some clothing articles in the closet. We live in Ca. My call was promptly responded to and the clothes were found and are being returned.
July 23, 2014
Rated 3 out of 5 by Nuttytraveler Super disappointed
I've stayed at this hotel numerous times in the past, but lately the charm has gone. While I miss the old look, I am ok with the new paint and boutiquey look; but the staff seems to have let the new look go to their heads. Not nearly as nice and hospitable as they once were (even though many are the same people).
July 21, 2014
Rated 3 out of 5 by jcwildcat Sheraton Gunter not what expected!
Hotel was not very clean nor spacious enough for comfort.
July 20, 2014
Rated 2 out of 5 by MarkTex123 Usually dependable but not this time.
I have stayed at the Gunter many times. Normally it is great. The Staff is great and I almost always get upgraded to a corner suite. But this time something went wrong. The A/C in room 813/815 (bedroom) did not function properly. the Quesadilla I ordered for room service was terrible (sitting atop blackening lettuce??). And then little things started ticking me off, like why I have to go through 4 independent stations, 3 religious stations, 3 PBS stations, Azteca, Ion and Gala before ever reaching a network station (ABC). Shouldn't those stations be on the back end and the stations people are looking for be first up on the dial?? I think ESPN is like channel 35 or something. Why? And why can I see the unfinished wood supports under the new curtain forms? Could you paint them? And why are the same 4 non-descript pictures (aligned in a little square) in both the bedroom and the living room? And why are the same three meaningless and ugly pictures on the hallway wall repeated again just 30 feet down the hall? And what is the one picture with just some random design? UGLY. Sorry, normally these things wouldn't bother me, but I hate it when things are done halfway. All of those little things at the end are just not paying attention to detail.
And why the big revamp of the lobby, but the rooms have the same carpet, chairs, and ugly brown wallpaper? Are you planning to re-do the rooms too?
Lastly, the new workout room is nice and roomy -- almost too roomy. Maybe you plan to put in more lifting equipment, or at least some additional weights (other than just dumbells), but more equipment would be nice.
The food issue is not new - the Gunter room service has never been great, but it should be at least appetizing to look at. A revamp of that menu would be nice.
On the plus side, the lobby re-do is nice and the young lady at the bar was delightful.
July 20, 2014
Rated 4 out of 5 by pbuffett Great staff
Great staff. The hotel is beautiful.
July 18, 2014
Rated 2 out of 5 by Brian413 Disappointing!
We've had a lot of good experiences at Sheratons, but not this one. We asked for feathers to be removed prior to our arrival-they were not; we took them off the bed and put them in a corner, and they were simply left there by the cleaning staff. The toilet hadn't been checked, and didn't work, which was hugely embarrassing at 5am; and the internet was down, with no estimate for a fix, for the two days we were there, which was a massive work problem. Not impressive, especially for Platinum guests. At least the reception guy on checkout gave us 7,000 points, which at least was something.
July 16, 2014
Rated 2 out of 5 by Govols75 Consider Valet Parking Fee
Be advised that there is only Valet Parking available on site at $28.00 per day. The only option is parking in a public parking space at $9.00 per day across the street. Valet Parking is listed as a plus on the website not a near requirement. The only explanation offered was that other hotels do this also. If you have a car, be sure to consider this in your decision to stay here.
July 9, 2014
Rated 5 out of 5 by Jimmy91 Made our anniversary!
During checkin, the staff casually asked the reason for our stay, and I mentioned it was our anniversary. Since we were redeeming points for a free stay, I was pleasantly surprised that we were given a prime corner room on a top floor! We went out for dinner and dancing, and when we returned, the staff (no idea who, or I would mention them by name) had placed a tray with champagne and chocolate covered strawberries in our room. What a surprise! My wife thought it was all my idea, so of course I took the credit, but that was such a thoughtful touch by the staff! Please thank them for me. Our Anniversary stay was wonderful! Thank you! The hotel is a 100+ year old landmark, but is nicely renovated and up to date. As you can see, the staff is great, and really makes the difference.
July 7, 2014
Rated 2 out of 5 by Mistyle17 NOT A GREAT STAY
Was here over the weekend with my 3 teenage kids. Requested early check-in by noon and room wasn't ready til after 3pm. Some kind of yellow stains on the conforter. Went to take a shower and there was a used bandaid in the shower, was sure then that the room hadn't been cleaned completly, had housekeeping come up and remove the bandaid. Was told sorry that the lady who cleans normaly was on vacation. Asked for them to coem clean the shower and now one ever showed up. The best part of our trip was the Club access.. Friendly Staff and Food was good and fresh. No I will not be staying here again. Also for the price really needs some inprovements in the bathroon area.
July 7, 2014
Rated 5 out of 5 by Paw76 Great hospitality - Staff goes out of their way
We had a splended stay during the July 4th weekend when we stayed at Sheraton Gunter hotel. I had booked three rooms and Victoria, the front desk Manager went out of her way to upgrade all our rooms to club level, with free parking and even extended our check-out time to 6 pm for all the rooms. The rooms have all been upgraded and the lobby is huge and elegant. We all were so happy with our stay that we are going to stay in this hotel every time we visit San Antonio. Thanks Victoria and thanks Sheraton!
July 7, 2014
Rated 5 out of 5 by Reysand Great environment and location
We enjoyed our stay. The hotel is a wonderful mix of old and new. Very clean and pleasant decor. Perfect location to wander the streets of downtown and the Riverwalk.
July 5, 2014
Rated 5 out of 5 by Texican Great Place to Stay
Sraff was excellent. Valet attendants very helpful. Enjoyed my stay. Only draw back to our room was room next to AC and ventilation systems....quite loud and made getting to sleep a bit difficult.
July 4, 2014
Rated 3 out of 5 by glen43 things have changed
Loss of Barons restaurant was bad for the hotel. Parking is to expensive. If room was cheaper our stay would be more worth it. Lobby colors went from elegant to blah.
July 3, 2014
Rated 4 out of 5 by Kaveman Overall not bad
The hotel itself is nice. It has lots of historic value and well maintained. At check in I felt rushed though and there wasn't even a line of check-in's, just me. I recommend a little less of getting people rushed through check-in and more time connecting with guests. Judy in the restaurant was extremely nice and very helpful. The food was fantastic as well. One thing that bothered me was the height of the counter that had the bacon, sausage, and potatoes during breakfast. I'm only about 5'6" and the top of the counter was about up to my eyes (it made me feel small). I know this is a historic hotel but I felt more like an employee in my room's bathroom due to the type of toilet and the type of toilet paper. Other than that It was a nice hotel with helpful friendly staff. keep up the good work with the team members!
July 2, 2014
Rated 5 out of 5 by JBelushi Wonderful & Charming Experience
A great place to stay. Lots of history here, each room is unique. The staff upgraded us to the Robert Johnson suite, what an interesting story and room. Great lobby and lounge. I highly recommend this hotel to anyone who likes a hotel with character and charm.
July 1, 2014
Rated 4 out of 5 by HBSPG Problem with noisy neighbors
I had to call 3 times on Saturday night starting at 12:26 AM, to report the noisy next door neighbors. The 3rd time I called, the front desk told me that they were having a party and that security gave them a warning. I told him it was 1 o'clock in the morning and my adjoining room door let all the noise into my room and it sounded like there were 100 people in that room. He said he would attend to it himself, and then the noise stopped. Unexceptable
June 30, 2014
Rated 3 out of 5 by Travel0134 My review
This hotel has historic significance, which is part of its charm, although you don't feel that from the very modern lobby. The bathroom in the room had a certain "industrial" feel to it which was unlike other Starwood properties where I've stayed. In other Starwood hotels, I felt very warm and friendly front desk staffs. The experience here was different. I was also disappointed that when I made my reservation (via phone to SPG). I was told I'd be on a club level for my trip with certain benefits, but there was no club lounge available during my stay. It's a case of missed expectations. The hotel's location is fine--a comfortable walk to the Alamo and the Riverwalk. We ate in the restaurant; the food was good and the staff there was helpful and friendly. I normally don't review hotels, but felt like I needed to with this recent experience.
June 30, 2014
Rated 3 out of 5 by HotTexan Hot hotel
The cooling equipment of this hotel was probably the worst I have experienced in many years. The conference rooms and break out rooms were hot!
June 30, 2014
Rated 4 out of 5 by LinWel127 Hotel overall was good
Except for the obvious disrepair (ballroom ceiling had fallen in this week), the rooms were updated and very comfortable. Staff was generally very helpful and responsive; one employee at the Houston Market was particularly rude and would not give us a table height table to sit at. Luckily other employees there over compensated for his rudeness and came to our aid.
June 30, 2014
Rated 2 out of 5 by BigMisterG Needs improvement
This hotel is below Sheraton standards. There was a rectangular vacant spot on the wall of our room, which appears to have been a mirror at one time but now is only a discoloration with seven holes in the plaster. There was no refrigerator in the room. The hotel has only something resembling a coffee shop but no real restaurant with a real menu. Glad the Palm and Bohannan's were next door. The staff, especially in the lobby bar, were great.
June 26, 2014
Rated 4 out of 5 by Haysel Weekend stay
Close to the River walk attractions. Quiet. We loved the room and the Club Level appetizers. Everyone was very friendly when we arrived. The next morning, club level breakfast was disappointing and there was no one to greet us like the night before. It just wasn't the same quality food or service. could have been an off morning. overall a good experience and would stay there again.
June 23, 2014
Rated 5 out of 5 by Ronny2 This hotel is very comfortable
Had a great stay. The staff was very nice and the room was very comfortable. This hotel is in a great location for leaving the car behind and taking a walk to the river or Alamo. Would stay there again.
June 23, 2014
Rated 5 out of 5 by MacKenzie14 Great place to relax
We live in San Antonio, and have stayed at the Sheraton Gunter several times, just for a getaway. This was our first visit since the renovation was completed. Very, very well done. LOVE the new look, yet still captures the history of the hotel. Location is convenient to Majestic Theatre right across the street, Buckhorn Saloon a block away, riverwalk across the street, and San Fernando Cathedral - a couple of blocks - but a must go to at 9 p.m. for the light show. Fantastic! Joseph in the Club Level made us feel welcome, and went out of his way to make sure all guests were relaxed and taken care of with great appetizers and beverages. Great restaurant and café, and wine bar is really, really nice. ONLY issue we had - at check in I asked for a 4 p.m. checkout since we are Gold members. I was told Starwood had changed their rules recently, and now only Platinum members were given 4 p.m. checkout. The latest for Gold was now 1 p.m. I called Starwood from the room (which was very lovely, by the way) and was told there was no such rule change. I called down to the desk, spoke to the same staff member, and this time she told me it was a rule of Sheraton Gunter - they grant 4 p.m. checkout only to Platinum members. I am calling the hotel manager, Steve Cook, today. Don't agree with "random" hotel rules that violate Starwood policy for members. Other than that, we loved our stay, and will definitely visit the hotel again.
June 23, 2014
Rated 1 out of 5 by Rod32 Unexpected poor quality for Sheraton
This hotel sadly did not live up to our expectations. Our bathroom was not cleaned and was only done after I made a special request. Even after this request the following day the same thing occurred. The Rooms were very small and dated,the bed was very old and squeaky. The Air conditioning very loud and effected my sleep. The Outdoor pool was dirty and needed to be cleaned and was not fit to swim in. A very disappointing experience one which I would not like to repeat and would probably question me staying at a Sheraton hotel in the future.
June 22, 2014
Rated 4 out of 5 by remydog Love this Hotel and Staff
I really love staying here at the Gunter. I really have only great things to say about the hotel and staff. I just wish the bathroom sink had a little more counter space to set out my toiletries, but I still love this hoel and it has a great location
June 22, 2014
Rated 5 out of 5 by Momike6 Great meeting
The entire staff was extremely helpful and all my attendees had a great time.
June 21, 2014
Rated 4 out of 5 by Rich66 Less than expected
This hotel was a little disappointing because of its location. My expectation was it would be a little closer to the main portion of the riverwalk and the Alamo.
June 13, 2014
Rated 5 out of 5 by Keela Beautiful Metropolitan Hotel
Gorgeous hotel in the heart of downtown San Antonio. It is old world with an art deco touch. The room was spacious (two queen size beds). The restaurant downstairs (Market On Houston) was phenomenal. I had the Napoli flatbread pizza. The hotel had a "South Beach" feel and just a block away from the Riverwalk. You will not be disappointed with your stay.
June 13, 2014
Rated 1 out of 5 by BrooklynSA Horrible Front Desk Service
Great new renovation but horrible customer service. I had a friend driving through Texas and wanted to pay for them to stay at the Sheraton Gunter, I thought they would really enjoy it. After I made the reservation I called the front desk and told them that I would be paying for the hotel room with the credit card the reservation was booked under. No problem they said (after I was on hold for about 3 mins) they would email me a credit card authorization form and I just needed to send it back. I waited about half an hour and still had no email, the reservation was for the next night. I finally called back and got the CC auth form. My friends finally arrived into town and they had a late late check in (2am) so the hotel charged them for two nights. FINE! No problem, but then I get a call from my friends saying not only have they been charged once but they have been charged TWICE! I was supposed to pay for this reservation, this was a gift and I made it very clear to the front desk that this was a very special occasion. When I call the hotel, I understand things happen, they slip through the cracks but it's the way the mistakes are handled that make a place a one star or a five star. Five star hotels make mistakes but their employees are trained to handle them. After being passed around for a few minutes from person to person finally I talk to Melissa C at the front desk on Tuesday, June 10th at 6pm and she says "oh yes..they were charged for two nights, there isn't anything I'm authorized to do" But if I'd like to call back some other time I can talk to the revenue manager Cindy Cassias. I told Melissa that I had spoken to several front desk agents over the phone and was know wondering where all my personal information I sent them was? My credit card number, address etc? She finally agreed to check the front desk email and found my email. It had been sitting there in the in box. Melissa also mentioned that there had been no notes in my reservation and no mention of a credit card authorization. It will be easier for me to transfer money into my friends account that to wait for the Sheraton Gunter to figure this situation out. She did say she could refund the purchase and then charge my card, like a huge mistake had not just taken place. Not only was I embarrassed that my friend had to have these charges on her card, thinking the room (that turned into two nights) had been taken care of but I was embarrassed I put her in the Sheraton Gunter. Melissa was flippant and offered no help what so ever. She only offered what I could do to. Like call back at a later time. Mistakes happen…but training your staff on how to handle them is what makes a huge difference.
June 10, 2014
Rated 2 out of 5 by Hamp63 Parking fees high!!!!!
We were there for a anniversary celebration which was held at the hotel. Due to having two small kids and a lot of luggage/gowns/tuxedo, we needed to valet park. Other parking was across A busy street. Even though my brother and his wife were paying a large amount for the reception/dinner there, no compensation was given in reduced valet fee. It was $30.00 a night. There were a large number of family staying there so some reduced valet parking could have been given. Also, cable went out in my room. I called and notified them. Over 3 hours later it still was not working and had to call again.
June 9, 2014