Rated 5 out of 5 by luigi This hotel has wonderful special pomotions
We have been fortunate in being able to use the birthday promotion for each of our visits. We go to Des Moines to visit family and your birthday promotion allows us to enjoy superior accomodations at an extremely reasonable rate. Family can join us for your superb breakfast buffet in the morning, and your lounge at night for a drink and conversation. Your staff is excellent.
On this trip, the absolutely only criticism is that I noticed piles of dust in the cold air return. Otherwise the room was clean and so comfortable. Thank you.
April 2, 2013
Rated 5 out of 5 by Cap14 Great Conference Facility
Enjoyed a conference at this hotel. It is also very conveniently next to some great shopping in West Des Moines. The conference rooms and food were great.
May 5, 2014
Rated 2 out of 5 by Ben2014 This is not a $185 hotel
Not a bad hotel, just not a value for the nightly rate. Went here for a convention. Feels more like a two decade old $75 night hotel in good condition. Way short on reception staff when I arrived. Took 15 minutes to check two people in ahead of me in line. Convention was short on space for breakouts, meetings, reception. Everything was pushed out in the main lobby. Guests not part of the conference were crashing the food and refreshments set out, raiding the tables put out by seminar hosts for trinkets. The hotel is clean, convenient, but not a good place for a conference, and certainly not worth $185 for a very simple room. And by the way, there is hardly room to swing the bathroom door shut. The door almost hits the toilet and the vanity counter. Yes, it's that kind of economy motel bath.
January 25, 2014
Rated 5 out of 5 by Cooperaz Great place! Great location!
Former West Des Moines resident and needed to stay in the area recently. Since I was familiar with the hotel, I thought it would be the best place to stay. Wow! They have done an excellent job with this place and I would recommend it to anyone staying in the area. I was greeted immediately by Matt at the front desk when I arrived. His service was well beyond anything you'd expect in a chain hotel. All of my requests were met with a smile including an early morning check-in due to delayed flights from Dallas. The suite I stayed in was great, nice leather sofa, new TV's and very comfy beds. They have done great things with the lobby restaurant and bar area which welcomes everyone as they arrive. Housekeeping staff was very efficient, speedy and thorough. Price was right too!! :)
July 22, 2012
Rated 3 out of 5 by Andrew4u Date Night
My wife and I stayed here for a date night. I'd ordered flowers to be delivered to the hotel that were supposed to be at the front desk upon check in per my request. When we checked in, they were not there and nobody knew where they were. When we got into the room, they had been put there. Kinda ruined the surprise. Also the overall hotel is pretty dirty. Stains on all the carpets give a dirty feel. Room was nice, but overall hotel was pretty dirty and in need of some overhauling. Average experience.
September 12, 2012
Rated 4 out of 5 by Crfonck Good Stay With A Few Exceptions
Enjoyed the hotel overall. Used a combination of points and cash for a club level room, which was good overall. Now the exceptions. Bed was pretty hard and uncomfortable...not what you usually get at a Starwood hotel. The attendant in the club room made several disparaging comments about the food she was serving, not only to us but to others in the room. Very odd to hear the club room employee talk about how bad she thought the bacon was, or how the eggs are reconstituted and far from fresh.
August 4, 2013
Rated 5 out of 5 by Clmoore86 Welcoming Stay
We only stayed at the hotel for 1 night while we were moving across country. The hotel staff was very friendly. The front desk agents were great. They got me checked in and out very quickly and met my needs at the same time. The only problem was the elevators. There were only 2, and there were a lot of sports (kids) teams staying there. However, I could have taken the stairs.
The best part of my stay was the robe. I called down to ask for one and it was there within a couple minutes.
May 28, 2013
Rated 1 out of 5 by dja2213 hotel in disrepair and dirty!
We stayed here and had a terrible time. The property is in disrepair and dirty all over. Carpet in room and halls horribally stained and worn, food on booths in breakfast area, ripped fabric in booths, worn paint on walls and doors and yellow stains on comforter in the room. Yuk! The breakfast buffet in the morning was all cold. I would never recommend this to anyone I know until it is properly cleaned and maintained. There are many better choices of places to stay in West Des Moines
August 5, 2013
Rated 4 out of 5 by MisterE Pretty Nice
Really, only a couple of things could have really improved my stay. First, a refrigerator in the room is nice, especially for a multi-night stay. There isn't a fridge in the room. Second, free WiFi access. I think it's rediculous to have to pay $10 per day. I tethered my phone to avoid this, but I still find it discouraging and would look at other hotels in the area that may have free access to WiFi. By the way, the paid WiFi is per device, hope you don't have multiple devices.
April 1, 2013
Rated 5 out of 5 by Brian16 Great stay for family or convention
This is the second time I have stayed at the Sheraton West Des Moines and it is a great place to stay from rooms to staff. They are very responsive to your needs and help in any way possible. I have been so satisfied I do not even look around for another hotel. It is located close to dining, shopping, and easily accessible to the interstate.
March 31, 2014
Rated 4 out of 5 by ABAPer Hotel is clean despite the hallways
If you only look at the carpet of the halls (the hallways that lead to the rooms) you would think this was a run-down dirty hotel. However, this hotel is clean and well kept. The carpet in the halls is stained and has many "bubbles". With the right heals a lady may make a hole in the carpet, they are that bad. The only other issue is the desk chair. I travel every week and this is the only hotel I have ever seen that has a desk chair without wheels let alone arms.
September 15, 2013
Rated 3 out of 5 by KayB2014 Older hotel needs help. Not great for the price.
First, the positives: Staff very friendly - everyone we had contact with from the front desk to the janitor in the hall. The breakfast buffet was great - the price was reasonable and the food was excellent and the staff took great care of our family when in the restaurant area. The room was very clean. Bed comfortable. Starbucks coffee/Tazo tea in room was nice. Negatives: The room was really dark, even during the day. Lighting was not good. Internet was SLOW and cost $10. When a second device was connected we were charged another $10. The front desk nicely took off the charge, but it was annoying. Don't try to purchase an in room movie. It took 5 phone calls and a trip from the "technology engineer" who unplugged our TV and plugged it back in, to finally get it working. Then it started in the middle. And it cost $19. 2 more phone calls. Finally got to see the movie. Pool okay - but no hot tub. Carpet in room was very worn and threadbare.
March 24, 2014
Rated 4 out of 5 by Sleeve28 Convenient and spacious
Easy to find, close to lots of other amenities. Interior features landscaped atrium. Nicely maintained.
April 20, 2014
Rated 2 out of 5 by DSTAR719 UNSATISFACTORY CUSTOMER SERVICE
I am very disappointed in the Sheraton for the services it "did not" provide us. No one advised us that the shuttle did not run late hours if your plane was delayed. Or if you have a flight out before 7am, the shuttle does not run for the customers only for the "crew members". That in itself made the last straw, for I've never visited Iowa before and this was a foreign state to me. They offered no other accommodations, only to call a cab for us. Unsatisfactory!
May 27, 2013
Rated 3 out of 5 by ejraney rude front desk personnel
This was my first stay at this hotel. Everything was fine until checkout. There was a guest checking out in front of me and I patiently waited behind them. Just as another personnel came to the front desk, another guest walked up to them, cutting in line. I politely said that I have been waiting and that I was in a hurry to checkout. The personnel completely ignored me and proceeded to checkout the other guest. It's OK to make mistakes but not OK to be rude.
September 20, 2013
Rated 4 out of 5 by Zima Great time here
This was my first time in a sheraton, and building was pretty nice and clean. Parking was not an issue at all. When I showed up, I was tossed into a room with two beds even though my reservation was for one, and I still paid the single rate.
The food was not too good, but I did rent a car as well and there were plenty of other nearby places to eat. The bed was really comfortable for me and I slept better on it than I do at home.
I did manage to get into the gym/pool area. The gym is nothing to brag about. They have basic equipment for an at-home gym (mainly dumbbells, couple benches, one cable machine and a few treadmills). The pool is salt-watered, which I liked. If you plan on staying there longer and plan to use a gym, you may need to rent a car and travel to the Planet Fitness that is located a few miles from the hotel.
June 6, 2012
Rated 5 out of 5 by AXIS WEDDING RECEPTION, JUNE 15TH. 2013 CONNELL WEDDING RECEPTION
HELLO FROM ONE OF THE MEMBERS OF THE CONNELL WEDDING PARTY. RECEPTION AT YOUR INN ON JUNE 15TH. 2013, SATURDAY.
WANTED TO TELL YOU THAT YOUR SERVICE WAS EXCELLENT. EVERYONE ENJOYED THEMSELVES BECAUSE OF YOU. PLEASE EXTEND A THANK YOU TO YOU AND YOUR STAFF FOR A FINE RECEPTION. THE BRIDE, GROOM AND THE REST OF THE PEOPLE SAID IT WAS "GREAT". KEEP UP THE GOOD WORK. IT WAS A PLEASE TO BE AT YOUR PLACE.
P.S. PLEASE REPLY SO I KNOW YOU GOT THIS,
June 23, 2013
Rated 1 out of 5 by Rrkunde Needs updating/repairs
I stayed in room 602...the bathtub would take several hours to drain after taking a shower. The back of the bathroom door was coming apart at the bottom, as if it had been damaged by water. The room had a musty smell and the carpet was coming up throughout the entire room. I had tripped over the ripples in the carpet several times during my stay. I have always been extremely statisfied with Sheraton Hotels in the past.
February 10, 2014
Rated 3 out of 5 by Kansastraveler Unsatisfactory WiFi policy
The hotel failed to recognize my Lifetime Gold status upon check in, and I was not offered the free WiFi amenity. I was forced to accept a $10.95 daily charge for Internet use. To make matters worse, when I tried to log on with a second device, I encountered another $10.95 fee. A call to the front desk was not helpful. The next day I complained to a manager and the charges were dropped. She agreed that I should have been offered the free WiFi amenity.
September 24, 2013
Rated 1 out of 5 by reider very loud
large group of people having a very loud party in the lobby area until almost midnight. it is 11:38 now and still going on. called the front desk to complain because I couldn't sleep and have a very important interview in the morning. Joe at the front desk told me it was the bar area and it would be closed soon. "don't worry about it" is what I was told. I can't believe that I am the only one to complain about this.
February 6, 2014
Rated 3 out of 5 by Bode04 Nice hotel
This is a above average hotel and has a great buffet. However, we did not get to eat it since it started at 7:00 am and we had to leave at 7:00. Also our room the thermostat was not working, very warm in the room although the thermostat said it was 60 and the fan would not stay on. The beds were comfortable but too small, not queen but a true full size bed.
The staff was friendly and accomodating, we needed toothpaste and we got some and also towels.
April 8, 2013
Rated 3 out of 5 by Tilly1122 Needs updates/remodeled
Carpet, outside the rooms/hallway area on third floor was rippled, very dirty looking. Conference room was set up good and chairs were comfortable, however there were obnoxious and unappetizing stains on some of the chairs. At times the larger public bathroom was out of order inconveniently near lunch time. Your staff was professional, friendly and polished (GREAT), however, the facility is definitely showing wear and tear. Not par for a Sheraton.
October 11, 2013
Rated 3 out of 5 by BTraveler67 Hotel needs an update
the girl who checked me in was very pretty and felt entitled. As an spg member and frequent traveler, I expect to be given a good room when I check in, I was given a room next to the ice machine near the elevators and when i went down to complain, I was given attitude by this very pretty girl, she reluctantly gave me a different room. The room I did receive was adequate but, slightly unkempt. Overall a lackluster but, comfortable one night stay.
August 21, 2013
Rated 2 out of 5 by Roger67 Staff does not even know what kinds of rooms they have
Reservations was for a Suite with 2 beds and a pull out club level. This Sheraton only has Suites with 1 king and pull out, would have been nice to know before arriving. Club Lounge only provides hot food Monday-Thursday, we stayed Friday, Saturday, Sunday and was told there would be hot food but there was not. Fridge in lounge was not kept stocked. Sink was clogged, the toliet ran, beds were terrible. Not what we come to expect from Sheratons.
May 23, 2013
Rated 4 out of 5 by Joey2298 Meeting
We stayed here due to a meeting we had in your hotel, our lunch was terrible, we had a very dry chicken sandwich on very hard bread. Could of easly been improved with condiments on tables. You also need a hot tub.
April 6, 2014
Rated 2 out of 5 by Donna1969 Reserved Room not available
I was extremely disappointed when I arrived at the hotel and was told that the room I had reserved (2 double beds) was not available. My daughter had a race the next day and she did not have her own bed other than a sofa bed, which is not what I would consider comfortable the night before you are planning to do a race. I wasn't offered a discount just a suite with a sofa bed and the option of a roll away bed which isn't much better.
September 1, 2013
Rated 5 out of 5 by Cindy01 Great Fun Hotel
We stayed 1 night, love it here. Very Friendly staff. They did promise us chocolates and wine, but it was never delivered to our room. Little dissapointed, but overall a great place to stay. The front desk staff very nice, but they are understaffed I dont care for the front desk answering the phone and helping customers when customers are at the desk waiting for help. Jonny the bartender was awesomer, very friendly hard working man.
April 18, 2012
Rated 4 out of 5 by Dave2468 Friendly Staff
The staff are very helpful and friendly. Great customer service. Lots of value for your business travel dollar.
April 11, 2014
Rated 3 out of 5 by unhappycamper 6/5/13
My reservation was guaranteed with my personal credit card. I was assured that i could use the company credit card for payment. When I checked in at 11:00pm, I was told that Sheraton needed authorization from the company before they would accept the company credit card. My supervisor received a fax she didn't know what to do with. I ended up using my personal credit card. VERY INCOMVENIENT.
The room stunk--like old cigarettes.
June 10, 2013
Rated 4 out of 5 by VikH Great Location for Car Buying
Room HVAC was little noisy, Noise late night in hallways. Breakfast too fattening. Staff reasonably attentive. Overall, pretty good hotel. Better for large business.
April 6, 2014