Rated 3 out of 5 by Shrub Disappointed
When I booked this as an SPG member, I thought I was getting a Club level room. It wasn't. The bed was soggy and uncomfortable. The hair dryer was burned up. The bathroom was tiny. The only benefit to the room was a balcony overlooking the Disney park and fireworks at night. Otherwise, I wouldn't stay here.
July 3, 2014
Rated 3 out of 5 by Goku This hotel needs help!
Our check-in time was supposed to be at 4PM - however, one room was not ready until 4:20 and the second at 4:45. This despite the fact we actually checked in at 1:30 and were told by the male front desk clerk that they were cleaning the rooms. He did nothing to hurry the housecleaning staff despite two visits from me after we had checked in. On one room (#823), the door latch would only work from the outside if you jammed down hard on the handle. The same room had a faulty thermostat and the air conditioning never really cooled down the room, even if the thermostat was turned down to the lowest setting. In order to try to cool that room, we had to leave the connecting door to Room 825 open. I did not ask the staff, during our visit, for any comps as the front desk clerk had been so unhelpful in getting the rooms ready on time, but I believe, with all the problems we had, particularly with room 823, that at least one night's room fee plus taxes should be credited to my credit card.
July 3, 2014
Rated 4 out of 5 by Guest2241364617 Nice pool and gym
The hotel and amenities were enjoyable. However, we got an "unexpected wake up call" the morning after check in. We were awoken by loud banging and vibrations that persisted for a few hours before they finally stopped. It sounded like someone was drilling through the wall or removing tile with a rotary hammer directly next door or above us. The hotel should've warned us of such construction or at least waited until closer to the middle of the day...not everyone wakes up by 8 am when they're on vacation. Other than that hiccup, we enjoyed our stay. The hotel had a nice pool area and a very impressive gym.
July 2, 2014
Rated 5 out of 5 by VidconMom Vidcon Visit
Very nice staff - one of few hotels where staff say hello & smile when they see a guest! Comfy bed, convenient self parking arrangement with in & out. Peaceful pool area. Gym ok - one piece of equipment was broken. Thoroughly enjoyed our stay!
July 2, 2014
Rated 3 out of 5 by alh2014 A reliable room
The room was clean and quiet.
My father's reservation was somehow lost and they weren't very apologetic. Housekeeping never left us shampoo, conditioner or lotion after the first day. Not very many towels either.
They could have been a bit more friendly. Paying for parking, wifi and massive taxes is way too much. No breakfast either.
June 26, 2014
Rated 4 out of 5 by n6gold 'Functional' hotel close to Disneyland
Rooms - clean, but somewhat basic. Bathroom arrangement unusual. Shower head too low for 6 foot-er. Tiny wardrobe
Club lounge - tiny, too many kids at times, but staff were great and quality of food and drink good
June 25, 2014
Rated 4 out of 5 by Troy808 Downgraded from previous stays...
We have stayed at this hotel numerous times. However, the property is aging. The carpet is wrinkling and bunching. The shower drain was so clogged that the water backed up to three-four inches high in the tub.
Low rating for "SPG Recognition" as we were not greeted as Gold members, and I had to go back to the front desk to inquire about membership benefits (Welcome gift, late check-out). The staffer that checked us in was not the friendliest.
The room we were "upgraded" to was Room 1216. DD NOT EVER STAY IN THIS ROOM. It is directly under the Club Room on the 14th floor, and from early in the morning as they are setting up and people are getting in and out it is NOISY. Things being banged around, chairs being moved (dragged) across the floor, balcony doors being opened and shut, etc.
Still a great pool for a property of this size.
The one shining thing about this property is the Club Room, and Sandra in the morning, and Naz in the evening. They are both fantastic.
We will stay there again mainly for the Club Room, and the proximity to Disneyland, but it is becoming iffy.
June 24, 2014
Rated 5 out of 5 by 1970duck Great for families
Our family spent 3 days at Disneyland and stayed at the Sheraton. Very close to the park so little ones could easily and quickly come back every afternoon for a break. The Club Floor is awesome for kids and adults alike, a huge advantage for a family!
June 21, 2014
Rated 4 out of 5 by TexasT2 Convention Center Location
My stay was excellent. The staff was very courteous and helpful. The proximity to the Convention Center and Disney was great. I would definitely recommend this Sheraton for family fun or business travel associated with the Convention Center.
June 16, 2014
Rated 4 out of 5 by Garlin Close to Disneyland
This hotel had comfortable features and was close to Disneyland.
June 6, 2014
Rated 5 out of 5 by JimBarb Very Relaxing
Hard to believe that DisneyLand is less than a mile away. The hotel was filled with happy families (ie screaming children) and I hardly noticed. The rooms were quiet and comfortable and the hallways quiet. I came for business purposes and will stay here agaon.
June 5, 2014
Rated 3 out of 5 by BeMoney This hotel needs to upgrade
Proximity to Disneyland was awesome, but the name should live up to its expectations. The bed was uncomfortable, like too many people had slept in it. The pool looked outdated; needs more modern furniture. Staff that brought our crib was very good. But overall the look of the place needs an updo.
June 4, 2014
Rated 5 out of 5 by RGS12345 Near Convention Center
I chose this hotel for it's close proximity to the Anaheim Convention Center. I've been making arrangements for our group for the past 4 years for a particular annual conference and this is the first time I have been completely satisfied with the service of our hotel. The site is very clean, the staff was very friendly, and it's within walking distance of many restaurants and destinations. A+!
June 3, 2014
Rated 2 out of 5 by Emjemj Never Again
I have stayed here several times in the last few years but this was the last time. I ask for a Disney view on the club floor and got neither. Instead I got what appeared to be the living room of a suite room 1234. There were large doors conecting to the other half and I had to listen to the room next door all night. I had no balcony. I asked to change rooms but the desk cleark said no other rooms would be ready for 2 hours. I was not offered late check out or thanked for being a loyal guest. The elevator by my room let me off at a door that couldnt be used due to construction that I wasnt told about.
I dont know what Club room some of you others were in but this one was a zoo. Nobody checking room numbers and I got off the elevator with 4 teens that were being let in by a friend. There was no room to sit and the breakfast selection was poor at best. Even your sister Shearton down the road offers a hot breakfast in the club room as do most of your hotels. The was a huge group in the hotel and it felt like they were far more important than I was.
June 3, 2014
Rated 5 out of 5 by Senia55 Nice stay
The rooms were clean and the beds were comfortable. The lounge was nice and so was the pool. Staff was friendly. The restaurant was fine but there were many other restaurant choices within walking distance to satisfy our needs.
June 2, 2014
Rated 5 out of 5 by MakingMemoriesGranny Staff is INCREDIBLE!!
The Club Lounge hostess arranged delivery of a beautiful, big slice of chocolate cake complete with a birthday candle.....My eight year old Grandson was truly treated like a king.
May 31, 2014
Rated 3 out of 5 by beardedmeerkat close to Disneyland
I like that it was a short walk to Disneyland. Other than that the hotel is okay. There was some construction going on which I was not told about in advance. It sounded like someone was pounding on the walls next to and above me. I asked about it at check out and was told the construction was being done on the higher floors and I should not have heard anything. Well I did. The front desk clerk did credit two nights of parking so I will give her credit for that. However I should have been told about the construction/noise in advance. The pipes were so noisy. I could hear the pipes every time someone took a shower or ran the faucet in the adjacent rooms. There isn't anything special about the hotel. I liked that there was a coffee shop that serves Starbucks.
May 29, 2014
Rated 4 out of 5 by LWL99 Great Walking Distance Hotel to Disneyland
10-15 minutes safe walking distance to Disneyland ... avoids the hectic parking lots & sardine can trams! Great for afternoon naps!
The staff was VERY accommodating to all my requests such as adjoining rooms, crib availability, late checkout, etc. Great service!
May 27, 2014
Rated 4 out of 5 by Arefsal SNA Stay
I liked the hotel and recommending to people want to stay close to Disneyland, I think it is a good hotel for vacation but I am not sure for business stay
May 26, 2014
Rated 4 out of 5 by Bob38 Great club floor experience
The happy "hour" on the club floor is one of the best at SPG hotels in southern California.
May 22, 2014
Rated 5 out of 5 by Stoneman Training Needed
It's a great hotel at a great location. I always sleep well at Starwood Hotels. However, this time when we arrived, the bell hop did not bother to help get out my wheelchair, but instead dictated what we must do to check in. Then the front desk neglected to tell us that the hotel entrance by our room was blocked by construction.
May 20, 2014
Rated 4 out of 5 by Sandydds Front office was very helpful
We needed a second room and they were sold out - Veronica was wonderful, she really went out of her way with management to accommodate the arrival of my son. They found us a room.
Mollys was great for breakfast but the dinner restaurant had terrible service.
May 18, 2014
Rated 5 out of 5 by Tooth Very accommodating!
After a delay in arriving at our hotel due to road construction, we were greeted at check in with the opportunity to upgrade to a suite at no extra charge. What a delightful surprise! I suspect being a member of their rewards program was beneficial. It was a very enjoyable experience!
May 17, 2014
Rated 5 out of 5 by Scott328 Great Hotel
This hotel is absolutely great. We have nothing bad to say about it. The staff and Hillary went above and beyond to make our trip perfect and for us to feel special. Very close to Disneyland, great pool, great food, nice rooms. Loved the view of the nightly Disneyland fireworks! Will stay here next visit!
May 12, 2014
Rated 5 out of 5 by julilar3 GREAT STAY, GREAT STAFF
We came in for a couple days to do Disneyland and had a great stay at the hotel. The room was clean and the staff was extremly friendly. I wanted to mention Bertran (IRD) as an EXCEPTIONAL employee. My mom and I were sitting in the lobby area both mornings and Bertran greeted us, offered to get us coffee and a muffin, just a class act employee. THANK YOU for a great stay, we will be back.
May 12, 2014
Rated 5 out of 5 by denlmik This hotel was perfect for my needs
proximity and value were good, though I did reserve the room through Orbitz I was told I could not have my Starpoints credits. I booked with Sheraton in the expectation of having them.
May 9, 2014
Rated 5 out of 5 by Ann1972 Awesome staff!
The staff at this hotel are among the friendliest and most courteous I've ever encountered. Very pleasant people!
Also the facilities are lovely.
May 8, 2014
Rated 5 out of 5 by Maggie48 The hotel has great future
This hotel satisfies all my needs has excellent facilities and very professional and cordial staff The location is good and assure a comfortable stay for visitors..
April 27, 2014
Rated 5 out of 5 by Ricky001 On a scale of 1 - 5, I give this one a 6.
I have stayed at Sheraton hotels before and always enjoyed my stay. I have never had as fine an experience as I did at this Sheraton. They were professional, interested, dedicated, caring staff who wanted to be sure your stay was a great one!
April 26, 2014
Rated 4 out of 5 by AussieGlenn I enjoyed staying at this hotel
Too many cost items such as wireless internet. Should be free in room.
Good environmental room strategy with towells and bedding. The hotel should have an electricity card-key device like other cost saving hotels.
April 25, 2014