Rated 4 out of 5 by harold1958 no espn
you do not have espn in your bar.
what bar does not have espn. bartender said she you did have it but you dont now.
Tell you employess why so they dont feel inadequate
you also dont have espn on the treadmills in the work out room but you have it listed on the card on the machine. you also need a sign on the glass wall above the trash can that holds the wipes to clean the machines. hard to see that small holel
also ceasar salad is terrible. you need a new dressing she crab soup very good.
no robe in the room and tv was uplugged and would not turn on. I figured it out before maintenance guy got there he made a bum run
valet parking is too high for $22
February 7, 2013
Rated 4 out of 5 by Steven1957 Central Location, Accommodating Staff
Excellent Central location and wonderful helpful staff.... very customer focused.
October 2, 2014
Rated 1 out of 5 by ALDH Surprising disappointment
I was beyond disappointed with this hotel. It did not matter whether I was an SPG Gold member. I was told that this hotel did not participate in SPG member benefits as with other Sheraton hotels i.e complimentary wifi, club room access/purchase option etc. In fact there were no perks and even worse they placed us into a room where the AC did not work and there was a rancid odor in the room. My family became nauseous and so we requested a different room. We had to settle for one without the microwave, fridge and working hair dryer. It was the first time I've stayed at a Starwood property and could not wait to check out.
August 19, 2012
Rated 2 out of 5 by TCB1974 Not What I Expect of a Sheraton
Got a corner room. Room was vary basic, bathroom was not the best. Toilet seemed to run forever after flushing and the tub drained extremely slow, so by the time we were done showering, the water was above our ankles with all of your soap, dirt, etc floating around with us. Also ordered food in the restaurant and we were very disappointed. The chicken wings were not cooked. First one I bit into was still bloody at the bone. Took them back, second batch was better, but still not as done as we requested. The calamari was very chewy and the salad was very bland. The check in/out people were not rude, but not overly nice either. Overall I was very disappointed with my stay. I've stayed at other Sheraton's and have never had this problem. I pretty certain I will not be staying at this one again.
September 10, 2014
Rated 2 out of 5 by BetsySue Needs Improvement
While we had a special AAA rate and am a SPG member, was not recognized at check in. Had to call to find out internet password (which was no charge), however, we were charged at checkout and while the lady at the front counter tried to credit our account, we ended up with a partial credit. While hotel was advertised as having updated rooms, the carpet was used and filthy, a small banged up refrigerator was placed in the middle of the room, which we moved under the desk. The walls were extremely thin in that we constantly heard people talking in the hall -- when we went to check -- they were in their rooms! Bed was hard and did not sleep well. Overall, bad experience.
November 27, 2013
Rated 2 out of 5 by Daddy26 Very disappointed
Took the desk 3 attempts to get us in the correct room type we reserved. The floor in the bathroom had long black hair all over it and in the shower. The carpet had not been swept and the dust was terrible. Left notes regarding the above. The room was dusted but the floors remained the same. There was also long black hair in the bed. Disgusting! The refrigerator would wake us up during the night making horrible noise therefore we kept it unplugged. The only reason I would recommend this hotel is because of the waterside. Parking was not convenient and only one family restaurant close by.
July 23, 2014
Rated 3 out of 5 by Gmann Donna49
This is the 2nd review. First one disappeared from site! Anyway hotel was nice except I felt that they catered to "pets" more than humans. We were told that pets were only on floors 1, 2, & 3. We were on floor 3 and a dog barked all night. No sleep. Then when we returned from dinner, room smelled light bug spray! They moved us to 9th floor which we were told no pets were allowed HOWEVER when we were leaving our room, the guy across the hall had a dog in his room. NOT happy being lied too! Hopefully this review will NOT disappear...people need to know about the dog issues in this hotel.
July 25, 2014
Rated 4 out of 5 by Mike10S This hotel takes care of their groups
This hotel really provided excellent service to our group, US Tennis Association (USTA) this summer. The provided excellent service and amenities (free parking, ice). Thank you. We will be back next summer.
September 24, 2014
Rated 2 out of 5 by Manju Customer Service
I am a frequent traveler and have stayed at many hotels in the states. One of terrible things about this hotel is customer service. I ordered food from an outside restaurant and gave permission for the pizza guy to come straight to my room. The front desk person was rude and simply said it was the hotel's policy that the pizza guy can't come straight to my room and deliver the pizza. No further explanation from the front desk. Please explain your policy and don't be rude.
February 2, 2012
Rated 2 out of 5 by GPA4 This hotel has great staff, but rooms need upgrades
We stayed at the Sheraton Waterside to celebrate our 7th Wedding Anniversary. All though the room was small and the furniture was in the room was damaged and could use an upgrade, the staff at the Sheraton Waterside made out stay enjoyable especially one of the head cooks in the kitchen named "RENA". She went beyond her duty to make sure the item on the breakfast buffet was want we desired. The Front desk clerk that checked us in did a fabuulous job in accomodating our requestsed room that was not ready at the time of check in.
August 25, 2014
Rated 1 out of 5 by USN2012 Customer Review
I am giving the hotel one star rating only because my reservation expectations were unfulfilled. My reservation was for 7 rooms with harbor view near each other. When my foreign national guests and I checked-in, we were scattered throughout the hotel. Several of my us were given leftover corner rooms on second floor with no views. When I asked about the situation, a receptionist explained that corner rooms on harbor side are technically harbor view rooms. If that is fact, I recommend changing "harbor view" to "harbor side". There was no explanation as to why we were not in the same area per our reservation. Other aspects of the hotel was fine. Continental breakfast was excellent.
August 27, 2012
Rated 2 out of 5 by Jaime74 Should focus on maintenance
My stay was for a conference and although I have absolutely no criticism for the conference facilities, the lodging amenities could use improvement. One of the big issues was the air conditioning unit made horrible gurggling noices while on. As I spoke with many of my colleagues present at the conference, they experienced the same issue. I was clearly missing a hanging picture over the bathroom toilet. The picture hangers, level markings and sticky putty were tacky, especially for a Sheraton. Partly used shampoo bottles were also present in the bathroom. These kind of details could be improved.
June 12, 2014
Rated 2 out of 5 by exhausted0514 potential for greatness
I found the desk staff to be indifferent to my party as well as others seeking to check-in or check-out.
I had a daytime layover and the housekeeping staff was again, exceptionally loud. Banging doors, turning up the tv's in the rooms they were cleaning, talking loudly to each other down the halls and talking on their cell phones. I have experienced this same issue at this property in the past. Please understand that some of your guests are sleeping during the daylight hours.
I called guest services and the operator five times before I could get someone to answer the phone and set up a wake up call.
The pool area is nice. The restaurant staff were helpful and friendly but the food was just ok.
May 25, 2014
Rated 2 out of 5 by Tania43 Hotel needs a face lift
The hotel was very dated definitely needed a face lift. Furniture and lighting was in poor shape and it was ripped and looked very old. I didn't feel safe because the balcony didn't offer the security as stated on the door itself only one lock worked. I called the day I got there and asked for someone to come take a look and this was never corrected nor did the hotel staff provide an update as it relates to status In addition my managers room was not even addressed by cleaning staff his bed wasn't made while we were out of hotel. Very disappointed with the hotel itself and the cleanliness.
April 23, 2014
Rated 4 out of 5 by Bugg88 Staff
The hotel staff was very accommodating and friendly
September 21, 2014
Rated 4 out of 5 by SpyderMan Very good experience
Excellent hotel. Great staff who were extremely responsive to requests. Bed was super comfortable. Only negatives were unimpressive restaurant and lack of parking. Parking deck was about a block or 2 away from the hotel. Did not feel comfortable leaving my car that far away in an unattended lot.
September 13, 2014
Rated 2 out of 5 by rockingrk Noisy/rundown hotel
Very disappointed. Walls must be paper thin; people talking in room next door woke me at midnight, 2 AM, 3 AM. Called front desk each time; at 3:30 I told them to move me to another room. Security came to my room and said he could not hear anything; called front desk when I insisted that they move me. Next room was adjacent to elevators; conference attendees very noisy getting off elevators till after midnight. Rooms/lobby need serious updating. No WiFi in rooms. Was charged for Internet even though I asked for Internet as my Lifetime Gold amenity. Fixed at checkout. Self parking is very inconvenient. Long walk in the open. At least it was not raining during my stay. I will not stay here again.
September 23, 2012
Rated 2 out of 5 by gelderlady Some nice features, some not so nice
In 6 nights had to call maintenance for commode problem 3 times. Had to call for towels 2X. No standardization of housekeeping? Maintenance came each time as did housekeeping. Should we have to ask each day? Dusting needs improvement.Manager in restaurant should smile more-was there 4 days before saw a smile. Servers great-Sheree exceptional.
September 10, 2014
Rated 3 out of 5 by JT5771 Sheraton Norfolk Waterside Hotel
Very friendly staff at front desk and they tried to accommodate us as best as possible. Problem we had after going out and returning we noticed the bathroom had not been linen on bed not changed. Shift manager was notified and stated they would speak with housekeeping. After returning next day we noticed same problems. Notification made. On 3rd day we returned and not cleaning of bathroom or changing of linen still. We spoke with Manager at front desk and she gave us SPG points for our problems and comp breakfast buffet tickets. Breakfast staff very friendly, but sausage was over cooked and bacon slightly burned also. Everything else was good, excellent omelet station and chef. We were also not charged for valet parking due to issues we had.
July 22, 2014
Rated 4 out of 5 by DeLise21 Great Staff
Kyle at front desk and Joyce in the restaurant were wonderful. We had to switch rooms b/c one of the beds was broken, Kyle gave us breakfast tickets for the inconvenience. Joyce waited on us, and she was a delight, loved her. I would suggest adding Chandon or another champagne to the bar drinks, only J Roget was available.
September 8, 2014
Rated 3 out of 5 by antidtam cheesey and nickel dime
Imagine this chain charging 9.95 a day for WiFi?? Seriously? Then a 24 daily for valet. Only pd 15 inhawaii and they had to run across a busy street. Staff was attentive but requests from front desk were abrupt, as if I bothered them. Final, left at 10am and returned at 4pm. Room not clean yet. Answer to that. Well you'll just have to wait, they have lots of rooms to clean.!!! In real. Maids were overwhelmed, but, stepped up. They were the only staff to seem anxious to please. Never again.
August 17, 2014
Rated 2 out of 5 by rocket1356 This hotel is mediocre
The room facing the habor was not what I expected from a well known hotel. The sheets has stains all over. The spring box sheet has mold stains on it. This was the only factor that will make me stay away from this place. I did not have a chance to use their amenities nor dining facility.
September 9, 2014
Rated 4 out of 5 by kevinumbc1978 great staff, ok hotel
My husband and I stayed here for a night on our way to the outer banks. I am a platinum member and travel quite a bit. The hotel had a great location, rooms were just ok, water pressure was lacking but the size is what I would expect. The staff were just amazing helping me with some work related items and they didn't even hesitate. My biggest issue was the TV. You cannot plug an IPAD or an HDMI cable since they want you to rent their 20 dollar movies. Overall between the staff and location I would come back but they need to update their tvs. On the Battleship Wisonsin is amazing!
November 18, 2013
Rated 5 out of 5 by Nanaof10 Hats off to terrific customer service.
I was celebrating my birthday and attended a concert on Sunday evening. Upon check-in I asked for an compilmetary up-grade and it was available. I don't remember the associates name, but a big thank you to him. Monday morning I looked at the time wrong for breakfast in clubhouse. When I arrived I realized I had less than 10 minutes before it would close. The associate, Kim, assured me I could sit and enjoy my meal. I didn't want her to have to stay because of my lateness, so I placed food on my tray and took it to my room. Less than 2 minutes later a knock at my door. I left my bowl of fruit. A special thank you for her customer service and friendliness. Both of these employees are an asset to you company.
November 29, 2012
Rated 5 out of 5 by Familee14 Fabulous Weekend!
We had a family reunion here and it was beyond my expectation. The rooms was nice clean and comfortable, although I would have liked a firmer mattress. The view on the 5th fl. over looking the water was fantastic. The staff was very friendly, the banquet food was delicious, the 4th fl. Claramont banquet room was very nice! I was happy to be able to walk to the mall and places to eat, that was very convenient. I enjoyed the pool too, we are looking forward to making this our annual vacation spot!
August 11, 2014
Rated 5 out of 5 by Kelly331 Good location and outstanding staff
Outstanding staff at the front desk (Marcus) and club lounge (Sean). Marcus asked if noon was acceptable for check-out but he extended it to 2pm after I explained my plan. Great location for exploring Nauticus and the USS Wisconsin. The club lounge breakfast was good - enough varieties for adults and children. Clean and comfortable room. Will definitely stay here again in the near future so we can explore Portsmouth, VA.
August 27, 2014
Rated 5 out of 5 by fratworld2014 Best part of any experience!
The people make the difference. The service received was exceptional. Hat's off to the staff of the Sheraton Waterside. Staff was on task and available to assist at every spot, turn and corner. Seamless coordination.
September 10, 2014
Rated 1 out of 5 by Tristus Dirty Room
My room was absolutely filthy! The carpet looked as if it had not been vacuumed in week or more. The furniture/desk was dusty and the chair was filthy as well. I was covered with hair and dirty spots from food and beverages had been spilt. The cleanliness of the bathroom was just as bad. The floor had dirty spots and hair. The toilet itself was not clean and was very dusty. The tub was even worse as it had a dirty ring and also had hair in it. I had to purchase cleaning supplies to clean before I would use it. In addition, the water in the tub was draining slowly. I had to turn the shower on/off so the tub would not fill up while I was showering. I did make the front desk aware. This was a terrible experience!
June 22, 2013
Rated 5 out of 5 by Rick911 An Excellent Stay
I stay at the Sheraton when I visit my daughter who goes to ODU. On my travel day to the Sheraton I ate Something that disagreed with me and caused a lot of stomach pain. The next morning I went to the front desk and explained my situation to Katelyn McMahon, the front desk manager. She quickly helped me with changing rooms and also got me a large glass of ginger ale for my stomach. I did not ask for this as she did this on her own. She was really concerned with my issue. I have stayed in four and five stars hotels before and seldom received such personal attention. Also Shawn in the Club Lounge went out of his way to also assist me and my family. As long as the Sheraton has employee's like this, they will be a success and a place where I will always stay.
July 16, 2014
Rated 4 out of 5 by Stu68 Nice Hotel
Hotel is in a great location. Able to park the car and walk on foot to most of the area attractions and restaurants. Staff at the front desk was helpful and met our needs. The part that needs improvement is the housekeeping. Besides emptying the trash, making the bed, and replacing towels nothing else was done. Room glasses were not exchanged for new glasses. Glasses that were left from a room service order on Thursday night were still in the room when we checked out on Sunday. Also had to track down a housekeeper and ask for toilet paper because that was not replaced.
September 16, 2012